Submit a Review for Nationwide Care Services Ltd (Birmingham and Solihull)
Amington House, 95 Amington Road, Birmingham, B25 8EP
View Full Details of Nationwide Care Services Ltd (Birmingham and Solihull)Latest Reviews for Nationwide Care Services Ltd (Birmingham and Solihull)
04 December 2025
I received a care package from Nationwide for a number of weeks. Hugely disappointed and concerned at the poor standards of management, inconsistent care standards and poor time keeping. Management responses to complaints were poor, when they eventually deigned to reply. Carers are clearly pressured by management whose main motivation is profit and not quality care, which affects service and morale. Avoid at all costs.
14 November 2025
Maira has been very efficient + caring of Anne, whenever she's visited. Apart from caring for Anne, I know that I can trust her to prepare our meals on her own + prepare everything for bedtime, including milk (warm for Anne) + and cold for me.
03 November 2025
Nationwide have been helping with the care of my mom for months now and i am thrilled with the service. Staff are always friendly and helpful and my mom looks forward to them coming. Al-Hamra, Yasmeen, Sandeep, Tahira, Sundas, Asia, Mopelopa, Salma, Frede and Susan have all taken care of my Mom and provided her with the support she needs. Thank you all
04 November 2024
Could not fault any of the carers who look after my husband - he is treated with dignity and nothing is too much trouble for them. He looks forward to their visits and they laugh and joke with him which he looks forward to daily. He is dyslexic and does not write or spell. He has agreed with all I have written down.
26 May 2023
Could there be a worse agency service? Turn up when they like and stay 15 minutes maximum. Not gentle or thorough with personal hygiene. Sit outside our house filling in their hours. Better employed in the F1 pit lane doing fast tyre changes. Turn up late for the teatime visit and suggest that the evening visit may not be required!
27 April 2023
Care fine - no problems.
27 April 2023
I am very pleased with the care my mother has received from all her carers. It's brilliant that we have regular carers that know my mum and me. The carers know the routine that Mum prefers and her likes and dislikes.
21 February 2023
Disgusting behaviour from the staff in and out of the office, lie and hide things to cover their tracks. Abusive behaviour and lack of duty of care for clients. Also, treat the only few good carers like dirt, the rest of the carers need to change jobs because they have no care for others.
16 December 2022
Service user for last four weeks, great professional carers. Always consistent with times so I know when to expect them each day. Respectful and courteous, they know my requirements exactly and always try to go above and beyond for me. Made me feel comfortable from the first day.
13 December 2022
When they have done the job for my wife I am happy for them to go.
12 December 2022
I am generally satisfied with the service. However, as I am waiting for a hip consultation, I am bed or chair-bound. My carers have to move me from one to the other to wash, dress and use the toilet. Sometimes, this does make me feel as though I am being rushed, otherwise, very caring. I have gotten used to the carers as time has moved on, and I find them to be very understanding. I am happy for them to leave early.
17 April 2020
I have no words good enough to explain how professional and considerate and truly caring this company is. The staff were unbelievably fantastic and so loving to our dear mom who now unfortunately, has passed away. We as a family all agree we couldn’t have asked for better service. The ladys that visited our mom were absolutely angels and we can’t thank them enough sincerity and even shared tears and emotions of their warm caring hearts. Thank you all.
28 January 2020
My mother was offered care services as part of the Social Services Re enablement Programme, then subsequently, a second time after a hospital stay. She appreciated having the same carer twice per day on most days so that they built up a rapport with her. The carers were always very caring, eager to do things how Mum wanted, and in one carers own words, "care for my client as I would care for my own relative". On two occasions the carer found my Mum poorly on arrival and acted promptly by calling the ambulance and contacting me. The office staff were also very efficient whenever I had cause to speak to them and organised the care arrangements very effectively.
29 October 2019
I'm happy with the care received.
21 October 2019
I am pleased with the care my brother receives.
30 September 2019
Great service, highly recommend.
30 September 2019
I am very happy with the service Nationwide is providing. My carers are friendly, especially my regular carer.
16 September 2019
I have been with this agency for 6 months. I initially went with this company due to the reviews online and they have not disappointed. My mother-in-law has regular carers and enjoys their company. When I call her at the end of the day she seems to keep praising the work the carers do. The office staff are also very attentive. When I requested a time change and to order extra items for my mother-in-law they were very quick and prompt. Overall happy!
04 September 2019
My grandmother was home alone when the carers arrived. She didn't look well to them, her regular carers knew she wasn't herself, she looked pale, they called 999 and waited until an ambulance arrived. The manager called my father to inform him. The ambulance identified my grandmother's oxygen levels and they were very low and it could have been life-threatening. We are very grateful as a family for all the support we received from Nationwide Care Services. They have a great team.
04 September 2019
My grandmother was receiving care from Nationwide Care Services. They provided good quality care for her. She was very happy with her care, considering she was reluctant to having care in the first place. Carers were consistent and very friendly. They understood my grandmother's needs and communicated well with her. I would definitely recommend Nationwide Care Services.
Latest Reviews for Nationwide Care Services Ltd (Birmingham and Solihull)
04 December 2025
I received a care package from Nationwide for a number of weeks. Hugely disappointed and concerned at the poor standards of management, inconsistent care standards and poor time keeping. Management responses to complaints were poor, when they eventually deigned to reply. Carers are clearly pressured by management whose main motivation is profit and not quality care, which affects service and morale. Avoid at all costs.
14 November 2025
Maira has been very efficient + caring of Anne, whenever she's visited. Apart from caring for Anne, I know that I can trust her to prepare our meals on her own + prepare everything for bedtime, including milk (warm for Anne) + and cold for me.
03 November 2025
Nationwide have been helping with the care of my mom for months now and i am thrilled with the service. Staff are always friendly and helpful and my mom looks forward to them coming. Al-Hamra, Yasmeen, Sandeep, Tahira, Sundas, Asia, Mopelopa, Salma, Frede and Susan have all taken care of my Mom and provided her with the support she needs. Thank you all
04 November 2024
Could not fault any of the carers who look after my husband - he is treated with dignity and nothing is too much trouble for them. He looks forward to their visits and they laugh and joke with him which he looks forward to daily. He is dyslexic and does not write or spell. He has agreed with all I have written down.
26 May 2023
Could there be a worse agency service? Turn up when they like and stay 15 minutes maximum. Not gentle or thorough with personal hygiene. Sit outside our house filling in their hours. Better employed in the F1 pit lane doing fast tyre changes. Turn up late for the teatime visit and suggest that the evening visit may not be required!
27 April 2023
Care fine - no problems.
27 April 2023
I am very pleased with the care my mother has received from all her carers. It's brilliant that we have regular carers that know my mum and me. The carers know the routine that Mum prefers and her likes and dislikes.
21 February 2023
Disgusting behaviour from the staff in and out of the office, lie and hide things to cover their tracks. Abusive behaviour and lack of duty of care for clients. Also, treat the only few good carers like dirt, the rest of the carers need to change jobs because they have no care for others.
16 December 2022
Service user for last four weeks, great professional carers. Always consistent with times so I know when to expect them each day. Respectful and courteous, they know my requirements exactly and always try to go above and beyond for me. Made me feel comfortable from the first day.
13 December 2022
When they have done the job for my wife I am happy for them to go.
12 December 2022
I am generally satisfied with the service. However, as I am waiting for a hip consultation, I am bed or chair-bound. My carers have to move me from one to the other to wash, dress and use the toilet. Sometimes, this does make me feel as though I am being rushed, otherwise, very caring. I have gotten used to the carers as time has moved on, and I find them to be very understanding. I am happy for them to leave early.
17 April 2020
I have no words good enough to explain how professional and considerate and truly caring this company is. The staff were unbelievably fantastic and so loving to our dear mom who now unfortunately, has passed away. We as a family all agree we couldn’t have asked for better service. The ladys that visited our mom were absolutely angels and we can’t thank them enough sincerity and even shared tears and emotions of their warm caring hearts. Thank you all.
28 January 2020
My mother was offered care services as part of the Social Services Re enablement Programme, then subsequently, a second time after a hospital stay. She appreciated having the same carer twice per day on most days so that they built up a rapport with her. The carers were always very caring, eager to do things how Mum wanted, and in one carers own words, "care for my client as I would care for my own relative". On two occasions the carer found my Mum poorly on arrival and acted promptly by calling the ambulance and contacting me. The office staff were also very efficient whenever I had cause to speak to them and organised the care arrangements very effectively.
29 October 2019
I'm happy with the care received.
21 October 2019
I am pleased with the care my brother receives.
30 September 2019
Great service, highly recommend.
30 September 2019
I am very happy with the service Nationwide is providing. My carers are friendly, especially my regular carer.
16 September 2019
I have been with this agency for 6 months. I initially went with this company due to the reviews online and they have not disappointed. My mother-in-law has regular carers and enjoys their company. When I call her at the end of the day she seems to keep praising the work the carers do. The office staff are also very attentive. When I requested a time change and to order extra items for my mother-in-law they were very quick and prompt. Overall happy!
04 September 2019
My grandmother was home alone when the carers arrived. She didn't look well to them, her regular carers knew she wasn't herself, she looked pale, they called 999 and waited until an ambulance arrived. The manager called my father to inform him. The ambulance identified my grandmother's oxygen levels and they were very low and it could have been life-threatening. We are very grateful as a family for all the support we received from Nationwide Care Services. They have a great team.
04 September 2019
My grandmother was receiving care from Nationwide Care Services. They provided good quality care for her. She was very happy with her care, considering she was reluctant to having care in the first place. Carers were consistent and very friendly. They understood my grandmother's needs and communicated well with her. I would definitely recommend Nationwide Care Services.