Submit a Review for Manorcourt Homecare (Norwich)
Unit 17 Bowthorpe Shopping Centre, Wendene, Norwich, NR5 9HA
View full details of Manorcourt Homecare (Norwich)Latest Reviews for Manorcourt Homecare (Norwich)
16 January 2026
Carers from Manorcourt are always caring and look after me well which takes the pressure off my husband.
15 January 2026
Very good organising. Everyone is very good and nice.
15 January 2026
I am happy with my care provided by Manorcourt Homecare. The carers treat me very well and are polite and treat me with dignity and respect.
13 January 2026
My husband was cared for extremely well. The carers were really kind compassionate and gentle and responded to his requests during his care. They were really kind and friendly towards myself and my son and daughter especially during the sad and stressful few weeks at the end of his life. He
connected with them and when able had a lovely conversation with the carers. The care that was shown was amazing and all of the carers had a lot of empathy and a real credit to the caring profession which is very difficult and unglamourous profession. Thank you.
18 December 2025
A mix across the board some carers are amazing, and some I have found pleasant but come across they wish to leave as soon as possible, while missing few tasks even after being asked. The management I have found to be very helpful, happy and polite. I feel bad putting my score as middle of the board
but I always try to be honest so that it can be seen and tweaked. It's all small little issues mostly nothing major.
15 December 2025
Carers are very efficient and kind and caring. I would like to know approx time they come in from office particularly at night.
30 September 2025
All care staff are very good and will do anything I need, always happy. I am happy with the staff and the care I receive.
23 June 2025
I'm happy with care from Manor Court.
23 June 2025
Always smily and very helpful. Good allround caring and kindness always able to get hold of head office easily. Always informed if carers are going to be late.
30 May 2025
I have no problems with manor court staff or care workers very helpful in every way they can be always very smart and tidy.
23 April 2025
Carers treat client with care and dignity. They get on well with her. Only negative comment is occasions when we are not informed of time/care visits. This can result for example of dining when carer arrives. Carers themselves usually text if they are going to be late or want to come early. It is
annoying to have to phone to find out time of next visit.
25 March 2025
This company does not even warrant one star! In one week, they failed to administer medication. 3 of those days, failed to meet clients call times, turn up for lunch calls at 2.30 in the afternoon. Lost key to home, left key safe unlocked and on opening code. Staff failed to read care plans, left
client without fall pendant and earring aids. No beds made or tidied and curtains left closed.
13 February 2025
Carers are struggling with PPE. So thin and cheap. Office staff don't listen to what you say or seem to care.
A carer broke my brand-new toilet.
10 December 2024
Stressful. Was supposed to take some pressure away but created work with numerous phone calls and emails. Arrival times were not consistent and not policed/flagged when they were out of service time. Standard hygiene basics were not done, for example, wiping the commode seat, so I was wiping traces
of faeces myself after they'd emptied the commode. Didn't always do as asked/paid to do so I ended up doing myself. Took months to get them to change the bed sheets - for some reason, this was too much for the staff to do once a week but we got there in the end after a complaint - however, there is no complaint procedure in place. The company needs better controls in place to ensure best practice is adhered to and complaints are taken seriously and followed up with details of what to do next if you are not happy - eg the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 16.
A disappointing 9 month's experience.
The staff were ok. One in particular was attentive.
31 October 2024
Service has gone downhill. Three days a week it's good when we have regular carers. There are a few really good ones but unfortunately not many. We have had some recently drench the bedroom carpet with urine, then left without saying a word. Others have refused to change his pad saying not dirty
enough. Constantly late which causes him pain, discomfort and exhaustion. He now will not get up unless he knows that it's going to be one of the good ones coming. When I complain to the office I am told they will get back to me but they do not.
24 September 2024
Three carers are good we have found, all others are not, will not do what I've asked at all. When reported to the office, nothing is done, no change, and when reported damage to a new piece of furniture, they fobbed me off, either they don't have liability insurance or think that's acceptable. The
only reason we didn't change is dad is moving soon, thank God.
12 September 2024
Some staff need extra training (making beds, assisting patient). Late on calls up to two hours - could advise by phone if late or short-staffed.
16 May 2024
Very pleased with the professional and friendly care provided to my wife.
19 February 2024
The majority of carers are good, however the recent new influx of staff have been a mixed group. Some have struggled to do even the basics properly and have resulted in a lack of confidence with the service user.
We miss our regular carers who have moved to different areas and for the first time
when rotas are issued, we do not feel comfortable when certain names appear. I am impressed with certain individuals however I would say the overall service has gone down of late.
13 February 2024
Lovely carers, always friendly, get on well with my sister.
Latest Reviews for Manorcourt Homecare (Norwich)
16 January 2026
Carers from Manorcourt are always caring and look after me well which takes the pressure off my husband.
15 January 2026
Very good organising. Everyone is very good and nice.
15 January 2026
I am happy with my care provided by Manorcourt Homecare. The carers treat me very well and are polite and treat me with dignity and respect.
13 January 2026
My husband was cared for extremely well. The carers were really kind compassionate and gentle and responded to his requests during his care. They were really kind and friendly towards myself and my son and daughter especially during the sad and stressful few weeks at the end of his life. He
connected with them and when able had a lovely conversation with the carers. The care that was shown was amazing and all of the carers had a lot of empathy and a real credit to the caring profession which is very difficult and unglamourous profession. Thank you.
18 December 2025
A mix across the board some carers are amazing, and some I have found pleasant but come across they wish to leave as soon as possible, while missing few tasks even after being asked. The management I have found to be very helpful, happy and polite. I feel bad putting my score as middle of the board
but I always try to be honest so that it can be seen and tweaked. It's all small little issues mostly nothing major.
15 December 2025
Carers are very efficient and kind and caring. I would like to know approx time they come in from office particularly at night.
30 September 2025
All care staff are very good and will do anything I need, always happy. I am happy with the staff and the care I receive.
23 June 2025
I'm happy with care from Manor Court.
23 June 2025
Always smily and very helpful. Good allround caring and kindness always able to get hold of head office easily. Always informed if carers are going to be late.
30 May 2025
I have no problems with manor court staff or care workers very helpful in every way they can be always very smart and tidy.
23 April 2025
Carers treat client with care and dignity. They get on well with her. Only negative comment is occasions when we are not informed of time/care visits. This can result for example of dining when carer arrives. Carers themselves usually text if they are going to be late or want to come early. It is
annoying to have to phone to find out time of next visit.
25 March 2025
This company does not even warrant one star! In one week, they failed to administer medication. 3 of those days, failed to meet clients call times, turn up for lunch calls at 2.30 in the afternoon. Lost key to home, left key safe unlocked and on opening code. Staff failed to read care plans, left
client without fall pendant and earring aids. No beds made or tidied and curtains left closed.
13 February 2025
Carers are struggling with PPE. So thin and cheap. Office staff don't listen to what you say or seem to care.
A carer broke my brand-new toilet.
10 December 2024
Stressful. Was supposed to take some pressure away but created work with numerous phone calls and emails. Arrival times were not consistent and not policed/flagged when they were out of service time. Standard hygiene basics were not done, for example, wiping the commode seat, so I was wiping traces
of faeces myself after they'd emptied the commode. Didn't always do as asked/paid to do so I ended up doing myself. Took months to get them to change the bed sheets - for some reason, this was too much for the staff to do once a week but we got there in the end after a complaint - however, there is no complaint procedure in place. The company needs better controls in place to ensure best practice is adhered to and complaints are taken seriously and followed up with details of what to do next if you are not happy - eg the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 16.
A disappointing 9 month's experience.
The staff were ok. One in particular was attentive.
31 October 2024
Service has gone downhill. Three days a week it's good when we have regular carers. There are a few really good ones but unfortunately not many. We have had some recently drench the bedroom carpet with urine, then left without saying a word. Others have refused to change his pad saying not dirty
enough. Constantly late which causes him pain, discomfort and exhaustion. He now will not get up unless he knows that it's going to be one of the good ones coming. When I complain to the office I am told they will get back to me but they do not.
24 September 2024
Three carers are good we have found, all others are not, will not do what I've asked at all. When reported to the office, nothing is done, no change, and when reported damage to a new piece of furniture, they fobbed me off, either they don't have liability insurance or think that's acceptable. The
only reason we didn't change is dad is moving soon, thank God.
12 September 2024
Some staff need extra training (making beds, assisting patient). Late on calls up to two hours - could advise by phone if late or short-staffed.
16 May 2024
Very pleased with the professional and friendly care provided to my wife.
19 February 2024
The majority of carers are good, however the recent new influx of staff have been a mixed group. Some have struggled to do even the basics properly and have resulted in a lack of confidence with the service user.
We miss our regular carers who have moved to different areas and for the first time
when rotas are issued, we do not feel comfortable when certain names appear. I am impressed with certain individuals however I would say the overall service has gone down of late.
13 February 2024
Lovely carers, always friendly, get on well with my sister.