Manorcourt Homecare Norwich offers a range of bespoke care packages for individuals who wish to remain at home for as long as possible.
A wide range of tailored care packages are available including personal care, respite, live-in care, domestic care, a pop-in-service, meal preparation and escort services.
The experienced and friendly care team are all meticulously trained to ensure the highest standards of care and attention are given.
Care Provided by Manorcourt Homecare (Norwich)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £29.30
- Weekly Live-in Care Fees: from £1,400
- 30 Minute Visiting Care Fees: from £18.50
We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.
We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.
Contact Manorcourt Homecare (Norwich) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Manorcourt Homecare
- Private Owned
Person in charge
- Anne-Marie Brown (Manager)
Manorcourt Homecare (Norwich) Reviews (58)
Manorcourt Homecare (Norwich) has a Review Score of 8.7 (8.671) out of 10, based on 21 reviews in the last 2 years.
Over all time Manorcourt Homecare (Norwich) has 58 reviews.
Nothing to complain about, all's well
Were glad to hear that youre happy with the care provided and that you have no concerns. Your feedback is very valuable to us. We did notice that some of your ratings suggest areas where we could improve, and well be in touch soon to discuss these further.
Everything is fine except most carers don't wash their hands.
However, i am sorry to learn of your concerns regarding hand hygiene. Thankyou for bringing this to my attention. Please be assured that this matter will be addressed with all staff, and...
I am happy with Manor Court. They look after me very well. I like to have a laugh and joke with them.
We are so please you are happy with the support that Manorcourt provides. it means that a lot to know that you feel comfortable being able to share a laugh and a joke with the team - creating a friendly and relaxed atmosphere is something that we truly value. We look forward to continuing to support you.
I have been with Manor Court for over 26 years. They have also treated me professionally and with dignity. They are always friendly and helpful.
we are so pleased to hear that only do the care staff support you in your daily living but they spend time with you to make sure that the time is enjoyed with a friendly and supportive approach. Our aim is always to treat with dignity and respect. Again thankyou for such positive feedback it means a lot to all of the staff to know that their hard work is appreciated.
I am very satisfied with the carers that care for me. The office are very helpful when I have to alter times etc (hospital appointments).
Thankyou for taking the time to leave such a kind review. We are really pleased to hear you are happy with both the care staff and the office team. We understand how important it is for care to fit around your daily life, so were glad we have been able to adjust times to help you attend your...
My wife Julia has Manor Court as her home carer. The carers who come into our home are always kind and helpful. Overall we find them efficient, and will always inform me if any problems like pressure sores or similar that might be developing. My wife Julia is not a private patient and therefore is part funded by the council, however overall we are happy with the service provided.
We know how important it is to feel confident and reassured about the care your loved ones receives, and...
Carers from Manorcourt are always caring and look after me well which takes the pressure off my husband.
We are so pleased to hear that our staff are supporting you well and meeting your needs. Its lovely to know this has taken some pressure of your husband and given him more time to enjoy special moments with you. We truly appreciate your feedback and are always committed to providing the very best, personalised support we can.
Very good organising. Everyone is very good and nice.
We are absolutely delighted that you have rated our service five star. Our team work incredibly hard to make sure every client receives the care and attention they deserve. Your feedback truly means a lot to us, and we sincerely appreciate you taking the time to share it.
I am happy with my care provided by Manorcourt Homecare. The carers treat me very well and are polite and treat me with dignity and respect.
We are really happy that you are satisfied with the service you receive and value our clients feedback to make improvements.
My husband was cared for extremely well. The carers were really kind compassionate and gentle and responded to his requests during his care. They were really kind and friendly towards myself and my son and daughter especially during the sad and stressful few weeks at the end of his life. He connected with them and when able had a lovely conversation with the carers. The care that was shown was amazing and all of the carers had a lot of empathy and a real credit to the caring profession which is very difficult and unglamourous profession. Thank you.
A mix across the board some carers are amazing, and some I have found pleasant but come across they wish to leave as soon as possible, while missing few tasks even after being asked. The management I have found to be very helpful, happy and polite. I feel bad putting my score as middle of the board but I always try to be honest so that it can be seen and tweaked. It's all small little issues mostly nothing major.
We truly value all comments as they help us to improve the quality of care and support we provide. Our team is committed to delivering safe, compassionate, and person centred and your feedback is important to us. If you would like to discuss your experience further, please feel free to contact us directly so we can address any concerns appropriately.
All care staff are very good and will do anything I need, always happy. I am happy with the staff and the care I receive.
I have no problems with manor court staff or care workers very helpful in every way they can be always very smart and tidy.
We are delighted to hear that you are satisfied with the service and the care staff. Your positive feedback means a great deal to us. we strive to provide high-quality, person-centred care packages tailored to each individual's needs. Knowing that our efforts are making a difference is truly rewarding. If there is anything more we can do to support you, please dont hesitate to let us know.
Carers treat client with care and dignity. They get on well with her. Only negative comment is occasions when we are not informed of time/care visits. This can result for example of dining when carer arrives. Carers themselves usually text if they are going to be late or want to come early. It is annoying to have to phone to find out time of next visit.
We are pleased you are happy with the overall service you are receiving. We apologise you have not been receiving a rota, we have checked the system and you are set up to receive emailed rotas. I will ask the team to give you a call to check all details are correct.
This company does not even warrant one star! In one week, they failed to administer medication. 3 of those days, failed to meet clients call times, turn up for lunch calls at 2.30 in the afternoon. Lost key to home, left key safe unlocked and on opening code. Staff failed to read care plans, left client without fall pendant and earring aids. No beds made or tidied and curtains left closed.
Thank you for your feedback. We are sorry that you found it necessary to take this action to make us aware of your concerns, but I wanted to let you know that we are fully investigating the issues you have raised and we will contact you with some answers as soon as possible. We are conscious that...
A carer broke my brand-new toilet.
All staff are supplied with PPE that are to government standards. We will call in relation to your toilet as this has not been brought to our attention. We are however pleased you scored the staff and your treatment so highly.
A disappointing 9 month's experience.
The staff were ok. One in particular was attentive.
Service has gone downhill. Three days a week it's good when we have regular carers. There are a few really good ones but unfortunately not many. We have had some recently drench the bedroom carpet with urine, then left without saying a word. Others have refused to change his pad saying not dirty enough. Constantly late which causes him pain, discomfort and exhaustion. He now will not get up unless he knows that it's going to be one of the good ones coming. When I complain to the office I am told they will get back to me but they do not.
I'm sorry you have felt the need to leave a bad review. I understand it was addressed the incident in the bedroom and the care co reported her findings back to you. There has been vast roadworks in the area for the last 12 months which I agree have caused issues for the staff to get through. Hopefully, this will be rectified soon when they come to a close.
Three carers are good we have found, all others are not, will not do what I've asked at all. When reported to the office, nothing is done, no change, and when reported damage to a new piece of furniture, they fobbed me off, either they don't have liability insurance or think that's acceptable. The only reason we didn't change is dad is moving soon, thank God.
We are sorry you have felt that the care has not been adequate. I can assure you that the company does have insurance as stated in the service user guide and statement of purpose. As previously explained at assessment and after you called the office it was your responsibility to inform your insurance that you were receiving care. We wish Dad well when he moves.
Some staff need extra training (making beds, assisting patient). Late on calls up to two hours - could advise by phone if late or short-staffed.
I'm sorry you feel that the service has not met your expectations. We try to contact all service users if the care worker is late due to sickness or other unavoidable incidents. The training is in the process of a new structure so improvements should be seen.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 January 2026- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (1)
- Posted: Monday 02 Sep 2024At Manorcourt Homecare’s Norwich branch, something truly special is happening: Larry’s Club, a social group born from the heart, is enriching lives and fostering connections. Launched in April 2023, Larry’s...
Awards / Recognitions (6)
- Recipient: Manorcourt HomecareDate: Wednesday 31 May 2023
- Recipient: Manorcourt HomecareDate: Thursday 31 Mar 2022
- Recipient: Manorcourt HomecareDate: Friday 30 Apr 2021
Meet the Team (1)
To be good in your role Anne-Marie believes you need to be a good communicator, have a good rapport with all, empathy and respect.
Anne-Marie enjoys all the arts of her day; dealing with challenges and resolving issues is rewarding.
The biggest professional challenge in her current role was being able to turn around an area which was struggling and her biggest career highlight to date was being nominated and selected as a finalist for the carers award and the Groups Star Awards in 2018.
Qualities that make a good home manager are being someone with good organisational skills, and showing respect and empathy towards all staff and service users. To be non-judgmental and not influence your own personal beliefs on others. To lead and guide, not to pressure and demand.
Anne-Marie is looking forward to improving the quality and turnover.
Outside of work, Anne-Marie likes walking her dog on the beach and woodlands with my husband, embarrassing her grandchildren and eating out with friends.
Frequently Asked Questions about Manorcourt Homecare (Norwich)
How many Carers does Manorcourt Homecare (Norwich) employ?
Manorcourt Homecare (Norwich) employs 42 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Norwich) to verify any information. View our terms and conditions. Manorcourt Homecare (Norwich) has an Enhanced Service - more info.