Search for home care

Manorcourt Homecare (Norwich)

Unit 17 Bowthorpe Shopping Centre, Wendene, Norwich, Norfolk NR5 9HA
Review UsWebsite
Manorcourt Homecare (Norwich) Logo
Jobs
Manorcourt Homecare (Norwich) logo
Manorcourt Homecare (Norwich), Norwich
Manorcourt Homecare (Norwich), Norwich
Manorcourt Homecare (Norwich), Norwich

Manorcourt Homecare Norwich offers a range of bespoke care packages for individuals who wish to remain at home for as long as possible.

A wide range of tailored care packages are available including personal care, respite, live-in care, domestic care, a pop-in-service, meal preparation and escort services.

The experienced and friendly care team are all meticulously trained to ensure the highest standards of care and attention are given.

Care Provided by Manorcourt Homecare (Norwich)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanentRespite
Hourly Visiting CareFrom £29.30N/A
Weekly Live-in CareFrom £1,400N/A

We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.

We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Contact Manorcourt Homecare (Norwich) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Anne-Marie Brown(Manager)

Manorcourt Homecare (Norwich) Reviews (66)

Submit a Review
9.0

Manorcourt Homecare (Norwich) has a Review Score of 9.0 (9.024) out of 10, based on 29 reviews in the last 2 years. Over all time Manorcourt Homecare (Norwich) has 66 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Manorcourt Homecare (Norwich)
Loading...
Showing 66 reviews matching selected criteria
Review from D K (Client / Service User) published on 17 July 2026 Submitted via Postal Card•
Overall Experience

All good, thank you.

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)
Thank you so much for taking the time to leave us such a lovely review. We truly appreciate your kind words and are delighted to hear that you are happy with the care and support you have received.

Your feedback means a great deal to our team, who work hard to provide compassionate, person-centred...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from F S (Husband of Client) published on 15 July 2026 Submitted via Postal Card•
Overall Experience
Good service, friendly and helpful.

Staff: Some staffing attendance problems recently, but understandable due to sickness.

↩Reply from Zoe Lewis, Care Manager at Manorcourt Homecare (Norwich)
Thank you for your kind review and thoughtful feedback. We're delighted to hear that you found our team friendly, helpful, and that you had a positive overall experience.

We appreciate your understanding regarding the recent staffing challenges due to sickness. While these situations can...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Keith R (Client / Service User) published on 10 July 2026 Submitted via Postal Card•
Overall Experience

Carers are very good at the job. They are willing to help with anything needed to be done. They are happy to me and look after me well.

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you so much for your kind review. We truly appreciate your lovely feedback. It's wonderful to hear that our carers have been so helpful, supportive, and caring. Providing high-quality, compassionate care is at the heart of everything we do, and we're delighted to know you feel well looked after. Thank you for taking the time to share your experienceit means a great deal to our team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gillian B (Client / Service User) published on 6 July 2026 Submitted via Website•
Overall Experience

Most of the carers are great. They know the routine and what we need. Some of them we have a laugh with, which is really nice. The washing part we feel comfortable with most of them. If there's a problem we ring the office and they sort it out.

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you for sharing your feedback. I'm delighted to hear that you've had such a positive experience with our carers and that they know your routine well. It's wonderful to know that you feel comfortable with your care and that you've built such friendly relationships with many of the team-we...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Elaine A (Client / Service User) published on 22 June 2026 Submitted via Postal Card•
Overall Experience
My carers in general are all good at care. If I need anything extra, they are all willing to help.
One thing I would like is a phone call if they are going to be late.

I'm happy with my care.

↩Reply from Zoe Lewis, Care Manager at Manorcourt Homecare (Norwich)
Thank you for taking the time to share your feedback. We are delighted to hear that you are happy with your care and that our carers are providing good support and are always willing to help with any additional needs.

We also appreciate your suggestion regarding being notified if carers are...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D P (Client / Service User) published on 19 June 2026 Submitted via Postal Card•
Overall Experience

Overall the carers do a good job, but there have been sometimes when some of the carers didn't do the washing up as well as it should be done, and sometimes the cleaning in my bathroom wasn't done very well. Some of the carers are a bit slap-dash doing their work in less than half an hour, when they should have up to an hour to complete their work.

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We are sorry to learn that there have been occasions when the washing up and bathroom cleaning did not meet your expectations. We also appreciate your comments regarding the time spent completing tasks. We expect all members of our team to carry out their duties thoroughly and to a high standard....  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Janet E (Client / Service User) published on 18 June 2026 Submitted via Postal Card•
Overall Experience

Overall, I am satisfied with the care provided. The standard does vary according to the ability of individual carers. Some carers worry about being late and try to hurry me up with my meal. It is good when carers explain what they are doing to my husband, who is in bed, it reassures him. Carers are not always happy ot use the dishwasher. They would benefit from some training, so it would save them time. The standard of carers has improved over the two years we have been with Manorcourt Homecare. The timing of visits remains difficult. A two-hour variation in visits is not good. Early meals do not suit me, and I have trouble eating when I am not hungry.

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)
Thank you for taking the time to share your feedback with us. We are pleased to hear that overall you are satisfied with the care provided and that you have noticed an improvement in the standard of care over the past two years.

We appreciate your comments regarding communication with your...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from James K (Husband of Client) published on 15 June 2026 Submitted via Postal Card•
Overall Experience

Manorcourt have provided care for my disabled wife for over a year now. We find most of the carers are very kind and knowledgeable. We are happy for them to continue her care. Julia has 4 visits a day, and those are kept to the times given. This is a tough profession to be in with all the travelling between clients, etc. All those associated with Manorcourt must be highly recommended.

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)
Thank you so much for taking the time to share your experience with Manorcourt and for your kind words about our team.

We are delighted to hear that you and your wife have been happy with the care and support provided over the past year. It is especially rewarding to know that our carers have made...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Danny N (Client / Service User) published on 3 June 2026 Submitted via Website•
Overall Experience

I required care support following an operation and was quite nervous about relying on others but was quickly as ease by the friendly but professional nature of the carers and the management team. They have been able to support as much or as little as needed and have worked with me in regaining my independence as the weeks have passed.

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)
Thank you for taking the time to share your experience. We understand that accepting care and support after an operation can feel daunting, so we're delighted to hear that our carers and management team were able to put you at ease from the very beginning.

It has been a privilege to support you...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from John W (Husband of Client) published on 29 May 2026 Submitted via Website•
Overall Experience

All carers are wonderful, nothing is too much for them team leader is very supportive. we always enjoy their visits as they are always cheerful. and always take the time to just sit and talk, which is very important to us " old uns " as we see very littleof other people

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you are very happy with the care you have received and that our staff have made such a positive impact on your experience. we believe that taking the time to sit and listen is crucial to providing...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J L (Client / Service User) published on 29 May 2026 Submitted via Postal Card•
Overall Experience

Manorcourt carers have been very suppportive for me, they give me time as I get really breathless on O2 therapy. I've recently had 2 x heart attacks, and carers have been very understanding. I am very happy with their care.

↩Reply from Martin Kirkup, External at Manorcourt Homecare (Norwich)

Thank you for your thoughtful review! We are thrilled to hear that our care team has been able to meet your needs effectively and provide the support you require. we believe in delivering personalized care that takes into account the unique circumstances and preferences of each individual we care...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M S (Power of Attorney of Client) published on 27 May 2026 Submitted via Postal Card•
Overall Experience

Simon is very friendly and always looks after Wendy very well. Patient, kind and helpful to assist her with eating.

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

It means so much to us that you've taken the time to leave such a lovely review. We are truly dedicated to providing the highest quality care and support, so hearing that our team is making such a positive difference means the world to us. Your kind words are greatly appreciated and will be shared...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E W (Client / Service User) published on 6 May 2026 Submitted via Postal Card•
Overall Experience

Nothing to complain about, all's well

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Were glad to hear that youre happy with the care provided and that you have no concerns. Your feedback is very valuable to us. We did notice that some of your ratings suggest areas where we could improve, and well be in touch soon to discuss these further.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E B (Client / Service User) published on 6 May 2026 Submitted via Postal Card•
Overall Experience

Everything is fine except most carers don't wash their hands.

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)
Thankyou for your review. We are very pleases to hear that the care you receive is meeting your needs.

However, i am sorry to learn of your concerns regarding hand hygiene. Thankyou for bringing this to my attention. Please be assured that this matter will be addressed with all staff, and...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A Q (Client / Service User) published on 15 April 2026 Submitted via Postal Card•
Overall Experience

I am happy with Manor Court. They look after me very well. I like to have a laugh and joke with them.

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We are so please you are happy with the support that Manorcourt provides. it means that a lot to know that you feel comfortable being able to share a laugh and a joke with the team - creating a friendly and relaxed atmosphere is something that we truly value. We look forward to continuing to support you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B O (Client / Service User) published on 15 April 2026 Submitted via Postal Card•
Overall Experience

I have been with Manor Court for over 26 years. They have also treated me professionally and with dignity. They are always friendly and helpful.

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

we are so pleased to hear that only do the care staff support you in your daily living but they spend time with you to make sure that the time is enjoyed with a friendly and supportive approach. Our aim is always to treat with dignity and respect. Again thankyou for such positive feedback it means a lot to all of the staff to know that their hard work is appreciated.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J B (Client / Service User) published on 12 March 2026 Submitted via Postal Card•
Overall Experience

I am very satisfied with the carers that care for me. The office are very helpful when I have to alter times etc (hospital appointments).

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thankyou for taking the time to leave such a kind review. We are really pleased to hear you are happy with both the care staff and the office team. We understand how important it is for care to fit around your daily life, so were glad we have been able to adjust times to help you attend your...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P D (Client / Service User) published on 16 January 2026 Submitted via Postal Card•
Overall Experience

Carers from Manorcourt are always caring and look after me well which takes the pressure off my husband.

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We are so pleased to hear that our staff are supporting you well and meeting your needs. Its lovely to know this has taken some pressure of your husband and given him more time to enjoy special moments with you. We truly appreciate your feedback and are always committed to providing the very best, personalised support we can.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M O (Client / Service User) published on 15 January 2026 Submitted via Postal Card•
Overall Experience

Very good organising. Everyone is very good and nice.

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We are absolutely delighted that you have rated our service five star. Our team work incredibly hard to make sure every client receives the care and attention they deserve. Your feedback truly means a lot to us, and we sincerely appreciate you taking the time to share it.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B P (Client / Service User) published on 15 January 2026 Submitted via Postal Card•
Overall Experience

I am happy with my care provided by Manorcourt Homecare. The carers treat me very well and are polite and treat me with dignity and respect.

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We are really happy that you are satisfied with the service you receive and value our clients feedback to make improvements.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 January 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (1)

News

  • 02 Sep 2024

    At Manorcourt Homecare’s Norwich branch, something truly special is happening: Larry’s Club, a social group born from the heart, is enriching lives and fostering connections. Launched in April 2023, Larry’s...

Awards / Recognitions (6)

Accreditations

There are no accreditations posted yet for Manorcourt Homecare (Norwich).

Meet the Team (1)

Anne-Marie Brown
Anne-Marie BrownJob Title:Branch ManagerJoined: 2016
Anne-Marie has completed her NVQ 5 in Health & Social Care. She started working at Manorcourt Homecare in 2016 and prior to joining the company was a Senior Care Co-ordinator.
To be good in your role Anne-Marie believes you need to be a good communicator, have a good rapport with all, empathy and respect.
Anne-Marie enjoys all the arts of her day; dealing with challenges and resolving issues is rewarding.
The biggest professional challenge in her current role was being able to turn around an area which was struggling and her biggest career highlight to date was being nominated and selected as a finalist for the carers award and the Groups Star Awards in 2018.
Qualities that make a good home manager are being someone with good organisational skills, and showing respect and empathy towards all staff and service users. To be non-judgmental and not influence your own personal beliefs on others. To lead and guide, not to pressure and demand.
Anne-Marie is looking forward to improving the quality and turnover.

Outside of work, Anne-Marie likes walking her dog on the beach and woodlands with my husband, embarrassing her grandchildren and eating out with friends.

Frequently Asked Questions about Manorcourt Homecare (Norwich)

How many Carers does Manorcourt Homecare (Norwich) employ?

Manorcourt Homecare (Norwich) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Norwich) to verify any information. View our terms and conditions. Manorcourt Homecare (Norwich) has an Enhanced Service -more info.