Manorcourt Homecare (Norwich)

All staff polite, helpful and capable of carrying varied duties as required. My mobility is poor at the moment but is improving. Staff are respectful of this, especially personal problems.

All girls are very good; we cannot fault the service they provide. Well done! Keep it up.

All carers and staff excellent, kind, understanding, polite, and helpful - brilliant.

We have been very happy with the level of support & care provided following my father-in-laws return from hospital. With support provided has enabled him to continue to live in his own home.

We are continuing with Manorcourt to provide care following the end of the NHS enablement package.

Manorcourt provide a professional yet friendly service. A number of different carers call on a regular basis - all of whom I find well trained and knowledgeable about my husband's needs. They go above and beyond to engage in a caring way.

Staff very friendly and helpful.

All good, thank you.

Staff: Some staffing attendance problems recently, but understandable due to sickness.

Carers are very good at the job. They are willing to help with anything needed to be done. They are happy to me and look after me well.

Most of the carers are great. They know the routine and what we need. Some of them we have a laugh with, which is really nice. The washing part we feel comfortable with most of them. If there's a problem we ring the office and they sort it out.

I'm happy with my care.

Overall the carers do a good job, but there have been sometimes when some of the carers didn't do the washing up as well as it should be done, and sometimes the cleaning in my bathroom wasn't done very well. Some of the carers are a bit slap-dash doing their work in less than half an hour, when they should have up to an hour to complete their work.

Overall, I am satisfied with the care provided. The standard does vary according to the ability of individual carers. Some carers worry about being late and try to hurry me up with my meal. It is good when carers explain what they are doing to my husband, who is in bed, it reassures him. Carers are not always happy ot use the dishwasher. They would benefit from some training, so it would save them time. The standard of carers has improved over the two years we have been with Manorcourt Homecare. The timing of visits remains difficult. A two-hour variation in visits is not good. Early meals do not suit me, and I have trouble eating when I am not hungry.

Manorcourt have provided care for my disabled wife for over a year now. We find most of the carers are very kind and knowledgeable. We are happy for them to continue her care. Julia has 4 visits a day, and those are kept to the times given. This is a tough profession to be in with all the travelling between clients, etc. All those associated with Manorcourt must be highly recommended.

I required care support following an operation and was quite nervous about relying on others but was quickly as ease by the friendly but professional nature of the carers and the management team. They have been able to support as much or as little as needed and have worked with me in regaining my independence as the weeks have passed.

Manorcourt carers have been very suppportive for me, they give me time as I get really breathless on O2 therapy. I've recently had 2 x heart attacks, and carers have been very understanding. I am very happy with their care.

Simon is very friendly and always looks after Wendy very well. Patient, kind and helpful to assist her with eating.

Nothing to complain about, all's well

Everything is fine except most carers don't wash their hands.

I am happy with Manor Court. They look after me very well. I like to have a laugh and joke with them.