Manorcourt Homecare (Norwich)
Unit 17 Bowthorpe Shopping Centre, Wendene,
Norwich
NR5 9HA
Manorcourt Homecare (Norwich) has a Review Score of 8.4 (8.421) out of 10, based on 16 reviews in the last 2 years.
Over all time Manorcourt Homecare (Norwich) has 48 reviews.
4.0 out of 5
That's fantastic news. I will pass this on to the staff. If you need anything further please reach out and we will assist any way we can.
5.0 out of 5
We are so pleased to hear that you are happy with your care provided. Positive feedback like this truly lifts the whole care team, and I will be sure to share your kind words with them.If there is anything else we can assist you with, please don't hesitate to reach out. We are committed to providing a service that meets your needs.
5.0 out of 5
We are delighted to hear that you are satisfied with the service and the care staff. Your positive feedback means a great deal to us. we strive to provide high-quality, person-centred care packages tailored to each individual's needs. Knowing that our efforts are making a difference is truly rewarding. If there is anything more we can do to support you, please dont hesitate to let us know.
4.0 out of 5
We are pleased you are happy with the overall service you are receiving. We apologise you have not been receiving a rota, we have checked the system and you are set up to receive emailed rotas. I will ask the team to give you a call to check all details are correct.
1.0 out of 5
Thank you for your feedback. We are sorry that you found it necessary to take this action to make us aware of your concerns, but I wanted to let you know that we are fully investigating the issues you have raised and we will contact you with some answers as soon as possible. We are conscious that your care was transferred to our service from another provider only very recently and this may have adversely impacted on the continuity of your care.
4.0 out of 5
All staff are supplied with PPE that are to government standards. We will call in relation to your toilet as this has not been brought to our attention. We are however pleased you scored the staff and your treatment so highly.
2.0 out of 5
2.0 out of 5
I'm sorry you have felt the need to leave a bad review. I understand it was addressed the incident in the bedroom and the care co reported her findings back to you. There has been vast roadworks in the area for the last 12 months which I agree have caused issues for the staff to get through. Hopefully, this will be rectified soon when they come to a close.
1.0 out of 5
We are sorry you have felt that the care has not been adequate. I can assure you that the company does have insurance as stated in the service user guide and statement of purpose. As previously explained at assessment and after you called the office it was your responsibility to inform your insurance that you were receiving care. We wish Dad well when he moves.
3.0 out of 5
I'm sorry you feel that the service has not met your expectations. We try to contact all service users if the care worker is late due to sickness or other unavoidable incidents. The training is in the process of a new structure so improvements should be seen.
5.0 out of 5
We are pleased you are happy with the service, we will pass to all the care staff.
4.0 out of 5
We are glad you are happy with most staff. The new staff have all been on the same training as all staff, however, we have already identified some issues to which we have introduced a day 6 training. We are hoping this will make you feel more comfortable.
5.0 out of 5
Thankyou for the review we are really pleased that we are providing a good service for your sister.
2.0 out of 5
We are sorry you have experienced issues. Unfortunately, no contact was made with us about mums discharge resulting in her not receiving care.
Mum had stated that she was happy with any time am as she was purely a shower call with no meds or breakfast. We are very pleased however that mum enjoyed attending our Larry's Club and the Christmas meal last week.
3.0 out of 5
I will pass on your feedback to the staff. We are pleased you are happy with the team. I understand changes have been made to your package since the review and more care is now being provided.
4.0 out of 5
It is good to hear the standard of care continues to be of excellent quality I will let the team know.
5.0 out of 5
We are so glad you were pleased with the service you received. We pride ourselves on compassion in these difficult times. I will pass on your lovely words to all the team involved.
4.0 out of 5
Thank you for your feedback. We are sorry sometimes your calls are later than you would like, and will look at ways of making improvements. We are glad that you like the food that is prepared for you.
4.0 out of 5
Thank you. I will pass on to the care team mums comments. We are pleased that all is going well and hope to continue with the same standard.
5.0 out of 5
The Review Score of 8.4 (8.421) out of 10 for Manorcourt Homecare (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Norwich) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
Anne-Marie has completed her NVQ 5 in Health & Social Care. She started working at Manorcourt Homecare in 2016 and prior to joining the company was a Senior Care Co-ordinator.
To be good in your role Anne-Marie believes you need to be a good communicator, have a good rapport with all, empathy and respect.
Anne-Marie enjoys all the arts of her day; dealing with challenges and resolving issues is rewarding.
The biggest professional challenge in her current role was being able to turn around an area which was struggling and her biggest career highlight to date was being nominated and selected as a finalist for the carers award and the Groups Star Awards in 2018.
Qualities that make a good home manager are being someone with good organisational skills, and showing respect and empathy towards all staff and service users. To be non-judgmental and not influence your own personal beliefs on others. To lead and guide, not to pressure and demand.
Anne-Marie is looking forward to improving the quality and turnover.
Outside of work, Anne-Marie likes walking her dog on the beach and woodlands with my husband, embarrassing her grandchildren and eating out with friends.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Norwich) to verify any information. View our terms and conditions. Manorcourt Homecare (Norwich) has an Enhanced Service - more info.
