Manorcourt Homecare (Norwich)

Unit 17 Bowthorpe Shopping Centre, Wendene, Norwich NR5 9HA
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8.7 51 Reviews
  • Manorcourt Homecare (Norwich), Norwich
Manorcourt Homecare Norwich offers a range of bespoke care packages for individuals who wish to remain at home for as long as possible.

A wide range of tailored care packages are available including personal care, respite, live-in care, domestic care, a pop-in-service, meal preparation and escort services.

The experienced and friendly care team are all meticulously trained to ensure the highest standards of care and attention are given.
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Care Provided by Manorcourt Homecare (Norwich)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Anne-Marie Brown (Manager)

Manorcourt Homecare (Norwich) Reviews (51)

8.7

Manorcourt Homecare (Norwich) has a Review Score of 8.7 (8.723) out of 10, based on 19 reviews in the last 2 years.
Over all time Manorcourt Homecare (Norwich) has 51 reviews.

Overall Experience
  • 18
  • 21
  • 6
  • 3
  • 3
Date Published
  • 51
  • 7
  • 11
  • 19
  • 32
Reviewer Connection to Manorcourt Homecare (Norwich)
  • 22
  • 9
  • 7
  • 7
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 51, showing 41-51
Review from Malcolm (Son of Client) published on 10 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Manorcourt Homecare have been visiting my Mum since the beginning of April 2020. We are very pleased with their staff who are very helpful and kind in everything they do to help Mum each day. Keep up the good work.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret R (Client) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff kind, caring and thoughtful. They aim to please and I think we have a very good team leader who works hard. He is very likeable and easy to get on with.
Reply from Anne-Marie, Branch Manager at Manorcourt Homecare (Norwich)

Thank you so much for taking the time to review. I will share your feedback with my team.

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  • Value for Money
Review from M W (Wife of Client) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are very polite. They do a lovely job, they are very kind to my husband and kind to me too. I have no concerns regarding my carers. They do a lovely job and are very helpful to us both.
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Review from Larry C (Client) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the service provided and couldn't be happier with how my care is being handled by both the office staff and carers.
All the staff who come to me treat me with respect and dignity.
They always take their time and it is never any trouble for them to support me with anything.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Diane W (Client) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with my care but would prefer a later lunch call.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Pauline C (Client) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care service I receive. Thank you.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen W (Daughter of Client) published on 24 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a couple of really quite bad experiences at the hands of other care providers, we were fortunate to be put into the hands of Manorcourtn Homecare. I cannot recommend them highly enough. My Mum suffers from mild dementia and is completely immobile and since Manorcourt have taken over her care I
can see a real change for the better in her. The carers are friendly, respectful, courteous, knowledgeable and always ready to have a laugh with my Mum. If we have any kind of issue, a call to the office is all it takes to sort it out. Having experienced the unacceptable side of adult care, I am pleased and relieved to now be with Manorcourt Homecare and wouldn't hesitate to recommend them if you're looking for someone to care for your loved one.
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Review from J P (Wife of Client) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We were pleased to receive help from the Manorcourt Team. My husband hasn't minded them. The only trouble I have found is at time times, they were a bit later than the stated time, which I suppose couldn't be helped.
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  • Treated with Dignity
  • Value for Money
Review from Patricia J (Client) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the caregivers who call on me.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M H (Wife of Client) published on 29 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found staff helpful, friendly and caring.


We have experienced calls too late and too early eg 3.45 tea call, and morning calls 9.30 am - 10.00 am plus.


Overall we are happy with the dedication of staff and care, and would recommend to others.

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Review from J H (Partner of Client) published on 3 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly caring staff - usually punctual.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.7 (8.723)

Overview of Review Score

The Review Score of 8.7 (8.723) out of 10 for Manorcourt Homecare (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.723 for Manorcourt Homecare (Norwich) is calculated as follows: ( (44 Excellents x 5) + (31 Goods x 4) + (10 Satisfactorys x 3) + (16 Poors x 2) + (11 Very Poors x 1) ) ÷ 112 Ratings = 3.723
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Norwich) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (1)

Anne-Marie

Anne-Marie Brown

Job Title: Branch Manager Joined: 2016

Anne-Marie has completed her NVQ 5 in Health & Social Care. She started working at Manorcourt Homecare in 2016 and prior to joining the company was a Senior Care Co-ordinator.
To be good in your role Anne-Marie believes you need to be a good communicator, have a good rapport with all, empathy and respect.
Anne-Marie enjoys all the arts of her day; dealing with challenges and resolving issues is rewarding.
The biggest professional challenge in her current role was being able to turn around an area which was struggling and her biggest career highlight to date was being nominated and selected as a finalist for the carers award and the Groups Star Awards in 2018.
Qualities that make a good home manager are being someone with good organisational skills, and showing respect and empathy towards all staff and service users. To be non-judgmental and not influence your own personal beliefs on others. To lead and guide, not to pressure and demand.
Anne-Marie is looking forward to improving the quality and turnover.
Outside of work, Anne-Marie likes walking her dog on the beach and woodlands with my husband, embarrassing her grandchildren and eating out with friends.

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