Manorcourt Homecare (Norwich)

My experience with my carers is usually good but sometimes I do have to wait a long time, often in the morning which disorganises the times for my tablets. My food is well done - thank you.

Our mother has been having home care visits from Manorcourt for a couple of months now. Communication with management has been very good and much better than we experienced with her previous provider. Mum says the carers are generally friendly, professional, kind and thorough and although visits can occasionally feel rushed, she feels that the carers genuinely care about her.

My carers have been my carers since last November, am I happy? You bet I am, especially with the two boys. They have become more than my carers, they are family. They are kind, supportive, honest and are a complete godsend. When says are tough, they keep me going and for that, I'm truly going.

Tonight’s service for my Grandad was very poor and I’m disgusted with how my nan was treated by your carers tonight. Two carers came in and decided to dictate what was going to happen and how it was going to happen. My nan can’t do everything, she only lends a hand when she can. Her back hurts, she’s in pain. The carers are paid to do their job, supposed to come in and be respectful and help out my grandad and leave. One of the carers was quite rude towards my nan and when I stepped in and decided to say something, she was very rude towards me as well, which I didn’t like at all and my Nan didn’t appreciate it much either. They both left to do other calls leaving my poor grandad and returned 45 minutes later to finish off the job they were supposed to do earlier. I am disgusted and upset with how my Nan was treated and would appreciate it if it never happens again.

I am happy with the service provided and with the way I am treated. The carers are always pleasant and kind and happy to do what ever I ask them to do for me.

Things have been more difficult in November with last minute holidays and general shortage of staff. We felt that some new employees were sent out without full training, also language difficulties

I always find carers and management friendly and helpful. Nothing is too much trouble.

Staff are very friendly and efficient, always taking the time to make sure they have covered all my care needs.

A good friendly team, circumstances change and they react to my new needs.

I have not actually been with my mother when the carers attend, but she has always been pleased with the care they have provided and treated with care and respect. I have only dealt with the office staff who have always been efficient and helpful.

Carers arrive at irregular hours, without me being told. Usually, in the mornings, my carer arrives at 9 am, but sometimes sent in at 7 am. So communication from the office would help. If a carer is blocked, it means blocked, not to be used as an option. No problems with the care staff, they are excellent.

Feel very sorry for them, something needs to be done.

From a client's point of view, when the bill is two months at a time, we have nothing to look back at what happened at that time.

The family feel that the level of care given to our mother has been very good, even when so many staff were off sick. We have always found the office staff very friendly and helpful.

The carers are excellent, you can't fault them. There is only one male carer who's no good doing his job. He's got no telephone manners and he doesn't sign the sheet and misses them out. The manager lets him get away with it. When he arrived he sat in the car for about 10 minutes before he came in, I have banned him from coming here anymore. The manager does not back up the carers, we are losing a lot of nice carers.

My thoughts on my carers. Some are very good and go the extra mile. Others are not very professional. We should also have schedules, after all, when paying for a service I expect one.

Our overall treatment from the managers to the carers has been first class. We send many thanks to all.

I find them very good and friendly.

The carers are extremely caring, polite, friendly and helpful.

With the help of Manorcourt, my husband has managed to live at home. Whilst I am able to continue overseeing his medication at the moment, our family is confident that the carers could take charge of this if I was ever too indisposed to cope, as they could also make sure he had something to eat. As one would expect, your most experienced carers are more thorough with early morning washing. Those still learning are always very willing if we think they have overlooked anything.