Manorcourt Homecare (Norwich)

Unit 17 Bowthorpe Shopping Centre, Wendene, Norwich NR5 9HA
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8.4 48 Reviews
  • Manorcourt Homecare (Norwich), Norwich
Manorcourt Homecare Norwich offers a range of bespoke care packages for individuals who wish to remain at home for as long as possible.

A wide range of tailored care packages are available including personal care, respite, live-in care, domestic care, a pop-in-service, meal preparation and escort services.

The experienced and friendly care team are all meticulously trained to ensure the highest standards of care and attention are given.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Anne-Marie Brown (Manager)

Manorcourt Homecare (Norwich) Reviews (48)

Total of 48, showing 41-48
8.4

Manorcourt Homecare (Norwich) has a Review Score of 8.4 (8.421) out of 10, based on 16 reviews in the last 2 years. Over all time Manorcourt Homecare (Norwich) has 48 reviews.

Overall Experience

  • 15
  • 21
  • 6
  • 3
  • 3

Date Published

48
5
10
16
32

Review from Larry C (Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service provided and couldn't be happier with how my care is being handled by both the office staff and carers.
All the staff who come to me treat me with respect and dignity.
They always take their time and it is never any trouble for them to support me with anything.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane W (Client) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with my care but would prefer a later lunch call.

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Management

Treated with Dignity

Value for Money

Review from Pauline C (Client) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care service I receive. Thank you.

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Management

Treated with Dignity

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Review from Karen W (Daughter of Client) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a couple of really quite bad experiences at the hands of other care providers, we were fortunate to be put into the hands of Manorcourtn Homecare. I cannot recommend them highly enough. My Mum suffers from mild dementia and is completely immobile and since Manorcourt have taken over her care I
can see a real change for the better in her. The carers are friendly, respectful, courteous, knowledgeable and always ready to have a laugh with my Mum. If we have any kind of issue, a call to the office is all it takes to sort it out. Having experienced the unacceptable side of adult care, I am pleased and relieved to now be with Manorcourt Homecare and wouldn't hesitate to recommend them if you're looking for someone to care for your loved one.

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Treated with Dignity

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Review from J P (Wife of Client) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We were pleased to receive help from the Manorcourt Team. My husband hasn't minded them. The only trouble I have found is at time times, they were a bit later than the stated time, which I suppose couldn't be helped.

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Review from Patricia J (Client) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the caregivers who call on me.

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Management

Treated with Dignity

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Review from M H (Wife of Client) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found staff helpful, friendly and caring.


We have experienced calls too late and too early eg 3.45 tea call, and morning calls 9.30 am - 10.00 am plus.


Overall we are happy with the dedication of staff and care, and would recommend to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Partner of Client) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly caring staff - usually punctual.

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Management

Treated with Dignity

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Current Review Score: 8.4 (8.421)

Overview of Review Score

The Review Score of 8.4 (8.421) out of 10 for Manorcourt Homecare (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.521 for Manorcourt Homecare (Norwich) is calculated as follows: ( (30 Excellents x 5) + (27 Goods x 4) + (10 Satisfactorys x 3) + (16 Poors x 2) + (11 Very Poors x 1) ) ÷ 94 Ratings = 3.521

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Norwich) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (1)

Anne-Marie

Anne-Marie Brown

Job Title: Branch Manager

Joined: 2016

Anne-Marie has completed her NVQ 5 in Health & Social Care. She started working at Manorcourt Homecare in 2016 and prior to joining the company was a Senior Care Co-ordinator.
To be good in your role Anne-Marie believes you need to be a good communicator, have a good rapport with all, empathy and respect.
Anne-Marie enjoys all the arts of her day; dealing with challenges and resolving issues is rewarding.
The biggest professional challenge in her current role was being able to turn around an area which was struggling and her biggest career highlight to date was being nominated and selected as a finalist for the carers award and the Groups Star Awards in 2018.
Qualities that make a good home manager are being someone with good organisational skills, and showing respect and empathy towards all staff and service users. To be non-judgmental and not influence your own personal beliefs on others. To lead and guide, not to pressure and demand.
Anne-Marie is looking forward to improving the quality and turnover.
Outside of work, Anne-Marie likes walking her dog on the beach and woodlands with my husband, embarrassing her grandchildren and eating out with friends.

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