Manorcourt Homecare (Norwich)

Staff are very friendly and efficient, always taking the time to make sure they have covered all my care needs.

A good friendly team, circumstances change and they react to my new needs.

I have not actually been with my mother when the carers attend, but she has always been pleased with the care they have provided and treated with care and respect. I have only dealt with the office staff who have always been efficient and helpful.

Carers arrive at irregular hours, without me being told. Usually, in the mornings, my carer arrives at 9 am, but sometimes sent in at 7 am. So communication from the office would help. If a carer is blocked, it means blocked, not to be used as an option. No problems with the care staff, they are excellent.

Feel very sorry for them, something needs to be done.

From a client's point of view, when the bill is two months at a time, we have nothing to look back at what happened at that time.

The family feel that the level of care given to our mother has been very good, even when so many staff were off sick. We have always found the office staff very friendly and helpful.

The carers are excellent, you can't fault them. There is only one male carer who's no good doing his job. He's got no telephone manners and he doesn't sign the sheet and misses them out. The manager lets him get away with it. When he arrived he sat in the car for about 10 minutes before he came in, I have banned him from coming here anymore. The manager does not back up the carers, we are losing a lot of nice carers.

My thoughts on my carers. Some are very good and go the extra mile. Others are not very professional. We should also have schedules, after all, when paying for a service I expect one.

Our overall treatment from the managers to the carers has been first class. We send many thanks to all.

I find them very good and friendly.

The carers are extremely caring, polite, friendly and helpful.

With the help of Manorcourt, my husband has managed to live at home. Whilst I am able to continue overseeing his medication at the moment, our family is confident that the carers could take charge of this if I was ever too indisposed to cope, as they could also make sure he had something to eat. As one would expect, your most experienced carers are more thorough with early morning washing. Those still learning are always very willing if we think they have overlooked anything.

Manorcourt Homecare have been visiting my Mum since the beginning of April 2020. We are very pleased with their staff who are very helpful and kind in everything they do to help Mum each day. Keep up the good work.

I find the staff kind, caring and thoughtful. They aim to please and I think we have a very good team leader who works hard. He is very likeable and easy to get on with.

My carers are very polite. They do a lovely job, they are very kind to my husband and kind to me too. I have no concerns regarding my carers. They do a lovely job and are very helpful to us both.

They always take their time and it is never any trouble for them to support me with anything.

I am happy with my care but would prefer a later lunch call.

I am very happy with the care service I receive. Thank you.

After a couple of really quite bad experiences at the hands of other care providers, we were fortunate to be put into the hands of Manorcourtn Homecare. I cannot recommend them highly enough. My Mum suffers from mild dementia and is completely immobile and since Manorcourt have taken over her care I can see a real change for the better in her. The carers are friendly, respectful, courteous, knowledgeable and always ready to have a laugh with my Mum. If we have any kind of issue, a call to the office is all it takes to sort it out. Having experienced the unacceptable side of adult care, I am pleased and relieved to now be with Manorcourt Homecare and wouldn't hesitate to recommend them if you're looking for someone to care for your loved one.