Manorcourt Homecare (Norwich)

The carers are excellent, you can't fault them. There is only one male carer who's no good doing his job. He's got no telephone manners and he doesn't sign the sheet and misses them out. The manager lets him get away with it. When he arrived he sat in the car for about 10 minutes before he came in, I have banned him from coming here anymore. The manager does not back up the carers, we are losing a lot of nice carers.

My thoughts on my carers. Some are very good and go the extra mile. Others are not very professional. We should also have schedules, after all, when paying for a service I expect one.

Our overall treatment from the managers to the carers has been first class. We send many thanks to all.

I find them very good and friendly.

The carers are extremely caring, polite, friendly and helpful.

With the help of Manorcourt, my husband has managed to live at home. Whilst I am able to continue overseeing his medication at the moment, our family is confident that the carers could take charge of this if I was ever too indisposed to cope, as they could also make sure he had something to eat. As one would expect, your most experienced carers are more thorough with early morning washing. Those still learning are always very willing if we think they have overlooked anything.

Manorcourt Homecare have been visiting my Mum since the beginning of April 2020. We are very pleased with their staff who are very helpful and kind in everything they do to help Mum each day. Keep up the good work.

I find the staff kind, caring and thoughtful. They aim to please and I think we have a very good team leader who works hard. He is very likeable and easy to get on with.

My carers are very polite. They do a lovely job, they are very kind to my husband and kind to me too. I have no concerns regarding my carers. They do a lovely job and are very helpful to us both.

They always take their time and it is never any trouble for them to support me with anything.

I am happy with my care but would prefer a later lunch call.

I am very happy with the care service I receive. Thank you.

After a couple of really quite bad experiences at the hands of other care providers, we were fortunate to be put into the hands of Manorcourtn Homecare. I cannot recommend them highly enough. My Mum suffers from mild dementia and is completely immobile and since Manorcourt have taken over her care I can see a real change for the better in her. The carers are friendly, respectful, courteous, knowledgeable and always ready to have a laugh with my Mum. If we have any kind of issue, a call to the office is all it takes to sort it out. Having experienced the unacceptable side of adult care, I am pleased and relieved to now be with Manorcourt Homecare and wouldn't hesitate to recommend them if you're looking for someone to care for your loved one.

We were pleased to receive help from the Manorcourt Team. My husband hasn't minded them. The only trouble I have found is at time times, they were a bit later than the stated time, which I suppose couldn't be helped.

Very pleased with the caregivers who call on me.

We have found staff helpful, friendly and caring.

We have experienced calls too late and too early eg 3.45 tea call, and morning calls 9.30 am - 10.00 am plus.

Overall we are happy with the dedication of staff and care, and would recommend to others.

Friendly caring staff - usually punctual.