Manorcourt Homecare (Norwich)

Overall, I am satisfied with the care provided. The standard does vary according to the ability of individual carers. Some carers worry about being late and try to hurry me up with my meal. It is good when carers explain what they are doing to my husband, who is in bed, it reassures him. Carers are not always happy ot use the dishwasher. They would benefit from some training, so it would save them time. The standard of carers has improved over the two years we have been with Manorcourt Homecare. The timing of visits remains difficult. A two-hour variation in visits is not good. Early meals do not suit me, and I have trouble eating when I am not hungry.

Manorcourt have provided care for my disabled wife for over a year now. We find most of the carers are very kind and knowledgeable. We are happy for them to continue her care. Julia has 4 visits a day, and those are kept to the times given. This is a tough profession to be in with all the travelling between clients, etc. All those associated with Manorcourt must be highly recommended.

I required care support following an operation and was quite nervous about relying on others but was quickly as ease by the friendly but professional nature of the carers and the management team. They have been able to support as much or as little as needed and have worked with me in regaining my independence as the weeks have passed.

Manorcourt carers have been very suppportive for me, they give me time as I get really breathless on O2 therapy. I've recently had 2 x heart attacks, and carers have been very understanding. I am very happy with their care.

Simon is very friendly and always looks after Wendy very well. Patient, kind and helpful to assist her with eating.

Nothing to complain about, all's well

Everything is fine except most carers don't wash their hands.

I am happy with Manor Court. They look after me very well. I like to have a laugh and joke with them.

I have been with Manor Court for over 26 years. They have also treated me professionally and with dignity. They are always friendly and helpful.

I am very satisfied with the carers that care for me. The office are very helpful when I have to alter times etc (hospital appointments).

Carers from Manorcourt are always caring and look after me well which takes the pressure off my husband.

Very good organising. Everyone is very good and nice.

My husband was cared for extremely well. The carers were really kind compassionate and gentle and responded to his requests during his care. They were really kind and friendly towards myself and my son and daughter especially during the sad and stressful few weeks at the end of his life. He connected with them and when able had a lovely conversation with the carers. The care that was shown was amazing and all of the carers had a lot of empathy and a real credit to the caring profession which is very difficult and unglamourous profession. Thank you.

I have no problems with manor court staff or care workers very helpful in every way they can be always very smart and tidy.

Carers treat client with care and dignity. They get on well with her. Only negative comment is occasions when we are not informed of time/care visits. This can result for example of dining when carer arrives. Carers themselves usually text if they are going to be late or want to come early. It is annoying to have to phone to find out time of next visit.

This company does not even warrant one star! In one week, they failed to administer medication. 3 of those days, failed to meet clients call times, turn up for lunch calls at 2.30 in the afternoon. Lost key to home, left key safe unlocked and on opening code. Staff failed to read care plans, left client without fall pendant and earring aids. No beds made or tidied and curtains left closed.

The staff were ok. One in particular was attentive.

Service has gone downhill. Three days a week it's good when we have regular carers. There are a few really good ones but unfortunately not many. We have had some recently drench the bedroom carpet with urine, then left without saying a word. Others have refused to change his pad saying not dirty enough. Constantly late which causes him pain, discomfort and exhaustion. He now will not get up unless he knows that it's going to be one of the good ones coming. When I complain to the office I am told they will get back to me but they do not.

Three carers are good we have found, all others are not, will not do what I've asked at all. When reported to the office, nothing is done, no change, and when reported damage to a new piece of furniture, they fobbed me off, either they don't have liability insurance or think that's acceptable. The only reason we didn't change is dad is moving soon, thank God.

Some staff need extra training (making beds, assisting patient). Late on calls up to two hours - could advise by phone if late or short-staffed.