Manorcourt Homecare (Norwich)

I have been with Manor Court for over 26 years. They have also treated me professionally and with dignity. They are always friendly and helpful.

I am very satisfied with the carers that care for me. The office are very helpful when I have to alter times etc (hospital appointments).

Carers from Manorcourt are always caring and look after me well which takes the pressure off my husband.

Very good organising. Everyone is very good and nice.

I am happy with my care provided by Manorcourt Homecare. The carers treat me very well and are polite and treat me with dignity and respect.

My husband was cared for extremely well. The carers were really kind compassionate and gentle and responded to his requests during his care. They were really kind and friendly towards myself and my son and daughter especially during the sad and stressful few weeks at the end of his life. He connected with them and when able had a lovely conversation with the carers. The care that was shown was amazing and all of the carers had a lot of empathy and a real credit to the caring profession which is very difficult and unglamourous profession. Thank you.

A mix across the board some carers are amazing, and some I have found pleasant but come across they wish to leave as soon as possible, while missing few tasks even after being asked. The management I have found to be very helpful, happy and polite. I feel bad putting my score as middle of the board but I always try to be honest so that it can be seen and tweaked. It's all small little issues mostly nothing major.

I have no problems with manor court staff or care workers very helpful in every way they can be always very smart and tidy.

Carers treat client with care and dignity. They get on well with her. Only negative comment is occasions when we are not informed of time/care visits. This can result for example of dining when carer arrives. Carers themselves usually text if they are going to be late or want to come early. It is annoying to have to phone to find out time of next visit.

This company does not even warrant one star! In one week, they failed to administer medication. 3 of those days, failed to meet clients call times, turn up for lunch calls at 2.30 in the afternoon. Lost key to home, left key safe unlocked and on opening code. Staff failed to read care plans, left client without fall pendant and earring aids. No beds made or tidied and curtains left closed.

The staff were ok. One in particular was attentive.

Service has gone downhill. Three days a week it's good when we have regular carers. There are a few really good ones but unfortunately not many. We have had some recently drench the bedroom carpet with urine, then left without saying a word. Others have refused to change his pad saying not dirty enough. Constantly late which causes him pain, discomfort and exhaustion. He now will not get up unless he knows that it's going to be one of the good ones coming. When I complain to the office I am told they will get back to me but they do not.

Three carers are good we have found, all others are not, will not do what I've asked at all. When reported to the office, nothing is done, no change, and when reported damage to a new piece of furniture, they fobbed me off, either they don't have liability insurance or think that's acceptable. The only reason we didn't change is dad is moving soon, thank God.

Some staff need extra training (making beds, assisting patient). Late on calls up to two hours - could advise by phone if late or short-staffed.

Very pleased with the professional and friendly care provided to my wife.

Lovely carers, always friendly, get on well with my sister.

I can't fault the carers - they are amazing, but, the organisation above is dire. Morning visits occurred up to 11;45 which clashed with lunchtime care. Absolutely a waste of mum's money as well as their time. An apparent 'System failure' meant no carers turned up 2 days in a row, with no contact or apology, leaving mum confused and vulnerable after a hospital visit. Personally, I would avoid, unless the organisation gets their act together!

The carers are all very good while they are here but I wish they could be here longer. I always remember something after they have left.

Everything continues to be good as usual.

We put in place a care package for my wife who needed end-of-life care. The manager came to our house and carried out a very thorough and professional assessment of her needs. The carer arrived on time as promised, and was smart and charming. She was exceptionally sensitive and caring towards me and my wife and was gentle and knowledgeable in her care. I was extremely impressed and very grateful.