Manorcourt Homecare (Norwich)

Unit 17 Bowthorpe Shopping Centre, Wendene, Norwich NR5 9HA
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8.7 51 Reviews
  • Manorcourt Homecare (Norwich), Norwich
Manorcourt Homecare Norwich offers a range of bespoke care packages for individuals who wish to remain at home for as long as possible.

A wide range of tailored care packages are available including personal care, respite, live-in care, domestic care, a pop-in-service, meal preparation and escort services.

The experienced and friendly care team are all meticulously trained to ensure the highest standards of care and attention are given.
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Care Provided by Manorcourt Homecare (Norwich)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Anne-Marie Brown (Manager)

Manorcourt Homecare (Norwich) Reviews (51)

8.7

Manorcourt Homecare (Norwich) has a Review Score of 8.7 (8.723) out of 10, based on 19 reviews in the last 2 years.
Over all time Manorcourt Homecare (Norwich) has 51 reviews.

Overall Experience
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Date Published
  • 51
  • 7
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  • 19
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Reviewer Connection to Manorcourt Homecare (Norwich)
  • 22
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Total of 51, showing 21-40
Review from Brian B (Client) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience with my carers is usually good but sometimes I do have to wait a long time, often in the morning which disorganises the times for my tablets. My food is well done - thank you.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you for your feedback. We are sorry sometimes your calls are later than you would like, and will look at ways of making improvements. We are glad that you like the food that is prepared for you.

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Review from Emma B (Daughter of Client) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother has been having home care visits from Manorcourt for a couple of months now. Communication with management has been very good and much better than we experienced with her previous provider. Mum says the carers are generally friendly, professional, kind and thorough and although visits can
occasionally feel rushed, she feels that the carers genuinely care about her.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you. I will pass on to the care team mums comments. We are pleased that all is going well and hope to continue with the same standard.

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Review from Sharon G (Client) published on 22 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers have been my carers since last November, am I happy? You bet I am, especially with the two boys. They have become more than my carers, they are family. They are kind, supportive, honest and are a complete godsend. When says are tough, they keep me going and for that, I'm truly going.
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Review from M E (Granddaughter of Client) published on 28 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Tonight’s service for my Grandad was very poor and I’m disgusted with how my nan was treated by your carers tonight. Two carers came in and decided to dictate what was going to happen and how it was going to happen. My nan can’t do everything, she only lends a hand when she can. Her back hurts, she’s
in pain. The carers are paid to do their job, supposed to come in and be respectful and help out my grandad and leave. One of the carers was quite rude towards my nan and when I stepped in and decided to say something, she was very rude towards me as well, which I didn’t like at all and my Nan didn’t appreciate it much either. They both left to do other calls leaving my poor grandad and returned 45 minutes later to finish off the job they were supposed to do earlier. I am disgusted and upset with how my Nan was treated and would appreciate it if it never happens again.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

I'm sorry you feel that way. Each package is allocated time and unfortunately, on this occasion, grandad's needs went over the time allocated. Hence the team left and then returned. My team will make contact to discuss your concerns.

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Review from A E (Client) assisted by family/friend published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the service provided and with the way I am treated. The carers are always pleasant and kind and happy to do what ever I ask them to do for me.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

I will pass on your kind words to the team and am glad that you are happy with the service you receive.

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Review from Joy C (Wife of Client) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall happy with care my mother has received from all your staff.
Things have been more difficult in November with last minute holidays and general shortage of staff. We felt that some new employees were sent out without full training, also language difficulties
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We are glad your are happy overall with the care. All employees have a full weeks induction training then shadow shifts before they start. We will look into your concern and rectify any shortfalls identified through additional supervision if needed.

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Review from M A (Daughter of Client) assisted by family/friend published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find carers and management friendly and helpful. Nothing is too much trouble.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thankyou for your kind feedback I will pass on to all the team.

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Review from Stephen L (Client) assisted by family/friend published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and efficient, always taking the time to make sure they have covered all my care needs.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you for your kind words, I will pass them on to the care staff.

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Review from A H (Client) assisted by family/friend published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good friendly team, circumstances change and they react to my new needs.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you for your positive feedback. We are happy to know we are able to adapt.

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Review from D B (Daughter of Client) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have not actually been with my mother when the carers attend, but she has always been pleased with the care they have provided and treated with care and respect. I have only dealt with the office staff who have always been efficient and helpful.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Hi, we are pleased that Mum is happy with the care provided and thank you for good positive feedback.

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Review from D B (Daughter of Client) assisted by family/friend published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers arrive at irregular hours, without me being told. Usually, in the mornings, my carer arrives at 9 am, but sometimes sent in at 7 am. So communication from the office would help. If a carer is blocked, it means blocked, not to be used as an option. No problems with the care staff, they are excellent.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

I'm glad you are happy with the care staff. If you have an email address we are more than happy to send your rota in this way. Unfortunately, we are limited on staff in certain areas so will always offer a care worker to attend the call regardless of gender if the regular staff member is not available.

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Review from Louisa R (Client) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are very overworked and under stress. They need strong support.
Office staff have to go on care too so can't provide the backup needed.
Feel very sorry for them, something needs to be done.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We have a recruitment drive in place to help with recruitment. I am more than happy to listen to any ideas that you may have for improvements towards recruitment of staff. I'm sorry you feel this way, yet the office staff going out to support is the backup for any uncovered care.

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Review from P H (Client) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Find it very difficult as we do not know which carer is coming, also at what time they are coming. I could understand when the virus was here, but now the virus seems to be a little better?
From a client's point of view, when the bill is two months at a time, we have nothing to look back at what happened
at that time.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

If you provide us with an email address we can make sure that rotas are emailed to you also, with this, you will be able to access the new online task sheet notes. Anything else please call and we will be more than happy to assist.

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Review from Barry G (Stepson of Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The family feel that the level of care given to our mother has been very good, even when so many staff were off sick. We have always found the office staff very friendly and helpful.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you for your review. We appreciate your understanding through the pandemic with staffing levels. I will pass on your appreciation to the staff.

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Review from Lesley C (Client) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are excellent, you can't fault them. There is only one male carer who's no good doing his job. He's got no telephone manners and he doesn't sign the sheet and misses them out. The manager lets him get away with it. When he arrived he sat in the car for about 10 minutes before he came in,
I have banned him from coming here anymore. The manager does not back up the carers, we are losing a lot of nice carers.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Following on from the telephone conversation we had on 12/04/2021 I am pleased that your issues have been addressed and rectified.

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Review from Y G (Client) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There are good things, and not so good. Some of this is down to the office staff and the way they plan rotas all over the place. As a disabled lady, I need my times to be fairly stable. Does the office know this? Yes. Does this happen? No.
My thoughts on my carers. Some are very good and go the extra
mile. Others are not very professional. We should also have schedules, after all, when paying for a service I expect one.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

I am sorry that you are not happy at this time. Schedules are now posted again but had stopped as per communications due to reduced staff affected with COVID. The rotas were planned in relation to the staffing available at that time. We should now all see an improvement and back to the quality service we would expect.

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Review from Sally M (Daughter of Client) published on 2 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the carers excellent in every aspect of our dad's care. The carers had patience with him, even when he asked them many times was this his home now? They all chatted to him and treated him with respect.
Our overall treatment from the managers to the carers has been first class. We send
many thanks to all.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you for your kind words. We will pass on your thanks to the carers and truly appreciate the feedback.

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Review from Sheila N (Wife of Client) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find them very good and friendly.
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Review from S B (Client) assisted by family/friend published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are extremely caring, polite, friendly and helpful.
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Review from Gillian V (Wife of Client) published on 19 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
With the help of Manorcourt, my husband has managed to live at home. Whilst I am able to continue overseeing his medication at the moment, our family is confident that the carers could take charge of this if I was ever too indisposed to cope, as they could also make sure he had something to eat. As
one would expect, your most experienced carers are more thorough with early morning washing. Those still learning are always very willing if we think they have overlooked anything.
Reply from Anne-Marie Brown, Branch Manager at Manorcourt Homecare (Norwich)

Thank you for taking the time to complete a review. We are happy that you feel we provide a good service and our carers are always willing to learn to improve standards.

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Current Review Score: 8.7 (8.723)

Overview of Review Score

The Review Score of 8.7 (8.723) out of 10 for Manorcourt Homecare (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.723 for Manorcourt Homecare (Norwich) is calculated as follows: ( (44 Excellents x 5) + (31 Goods x 4) + (10 Satisfactorys x 3) + (16 Poors x 2) + (11 Very Poors x 1) ) ÷ 112 Ratings = 3.723
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Norwich) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (1)

Anne-Marie

Anne-Marie Brown

Job Title: Branch Manager Joined: 2016

Anne-Marie has completed her NVQ 5 in Health & Social Care. She started working at Manorcourt Homecare in 2016 and prior to joining the company was a Senior Care Co-ordinator.
To be good in your role Anne-Marie believes you need to be a good communicator, have a good rapport with all, empathy and respect.
Anne-Marie enjoys all the arts of her day; dealing with challenges and resolving issues is rewarding.
The biggest professional challenge in her current role was being able to turn around an area which was struggling and her biggest career highlight to date was being nominated and selected as a finalist for the carers award and the Groups Star Awards in 2018.
Qualities that make a good home manager are being someone with good organisational skills, and showing respect and empathy towards all staff and service users. To be non-judgmental and not influence your own personal beliefs on others. To lead and guide, not to pressure and demand.
Anne-Marie is looking forward to improving the quality and turnover.
Outside of work, Anne-Marie likes walking her dog on the beach and woodlands with my husband, embarrassing her grandchildren and eating out with friends.

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