Submit a Review for Healthvision UK Ltd - North Kensington
Unit 113, Network Hub, 300 Kensal Road, London, W10 5BE
View full details of Healthvision UK Ltd - North KensingtonLatest Reviews for Healthvision UK Ltd - North Kensington
24 June 2025
Care called ambulance for the client then proceeded to leave resulting in the fire service being called to break down the door
Staff often texting or playing with phones while attending client
Client ended up malnourished due to carer inability to prepare food
In the past the care rota often lead
to cluent not beimg fed breakfast until 11am and dinner at 5pm
Management are lazy, incompetent and argumentative.
Lack of carer training
Absence of monitoring for carer performance
No accountability for client funds- its a black hole
Frequent disrespect for the client's property
15 November 2021
The carers have been marvellous, I can't fault them. However, the company - absolutely disgusted with the service they provide. I now have no other choice but to find alternative care for my mum as I am concerned for her health and wellbeing.
27 March 2018
Excellent service delivered with care and dignity.
26 April 2017
My mother and myself are very happy with the care. Everyone is kind and caring - also reliable.
Having had dreadful care from the last agency, it has been wonderful to have now such a positive experience.
26 April 2017
Whilst most of the carers are considerate, good-natured and sympathetic, I am very concerned at the number of unnecessary mistakes that are made, the silly avoidable slips and sometimes the sheer lack of common sense displayed. This happens on almost a weekly basis. Cumulatively it amounts to a
serious problem. It seems to come down to a combination of insufficient training and a readiness to cut corners. Nevertheless, some of the carers are clearly outstandingly good.
25 April 2017
After a very good experience with this company for my uncle, my aunt requested this company for her own care. What a disappointment. Whilst the carers are in the main, kind and caring, she does not have a regular carer and they never turn up at the specified times, leaving her without a cup of tea
sometimes up to 10:45 in the morning. Despite many phone calls to complain, nothing has changed. Very upsetting.
24 April 2017
My carer comes to me 5x weekly regularly and she has been first rate in every way.
24 April 2017
Due to having the same carer every day, my mother feels relaxed seeing a familiar and friendly face.
The carers are honest and diligent in their work and this negates the need for any supervision.
I can carry on with my day safe in the knowledge that my mother's care is being carried out by safe
hands.
Excellent care from Healthvision, thank you.
21 April 2017
Over the past 12 months, we have been very satisfied with our carer as supplied by Healthvision UK Ltd. We have also been very pleased to have the same carer for 99% of the time. Our regular carer has always been considerate and acted with dignity. It's been helpful to my wife that her carer is
always cheerful and smiling which is very good for morale and we certainly would like to keep our present carer as supplied by Healthvision UK Ltd
18 April 2017
A number of carers care for mum over the week. She says they are very kind and caring.
18 April 2017
On Sunday, only 2 carers are provided so that my husband can attend church in his wheelchair. They then transfer him from the wheelchair 3 hours later back to his bed. A carer comes in the evening to help change him with myself as the second pair of hands. Sometimes the timings are erratic but in
the main, it is an excellent service and the carers are great.
26 March 2017
The carers are very good at their job. They are friendly, kind and caring and easy to get on with. They do their job they are supposed to and they make sure it's up to standard. They prompt medication as well.
15 November 2016
The carers are wonderful. I cannot say anything bad about them. They have been the best and they are like a family coming in.
14 November 2016
I have been with Healthvision a couple of months at it starting up from a small company to a large one now. I have always been able to feel I could talk to the manager. Also, the manager was brilliant at backing me up when I got abused. This helped me come to terms with that and underlined my trust
and confidence in the firm. I am given excellent personal care and the carers are kind and make me smile which helps my depression a lot. They are good at managing my seizures. I have already recommended them several times.
20 October 2016
I have received care from Healthvision UK for over two years following a major operation in hospital. Right from the start, adjusting to new carers and ways of working has been a very satisfactory programme of care which has been established. I greatly appreciate the continuity of carers, with the
same carers attending each weekday morning and evening and a further two or three at weekends.
13 October 2016
This agency provided a carer at 24 hours notice, we were most impressed with this service, as we did not know when my wife would be discharged from the hospital. All carers were cheerful and sensitive to the requirement of the patient (my wife). The agency sent us, regularly their client rota sheet,
which was adhered to - sometimes a carer was late, but this did not happen often.
We felt that the command of the English language, of some carers, were below standard. The agency was able to change the rota at very short notice (12 hours) - most impressive. We terminate our contract as we then required a very different service - they were very understanding and we parted on amicable terms.
Latest Reviews for Healthvision UK Ltd - North Kensington
24 June 2025
Care called ambulance for the client then proceeded to leave resulting in the fire service being called to break down the door
Staff often texting or playing with phones while attending client
Client ended up malnourished due to carer inability to prepare food
In the past the care rota often lead
to cluent not beimg fed breakfast until 11am and dinner at 5pm
Management are lazy, incompetent and argumentative.
Lack of carer training
Absence of monitoring for carer performance
No accountability for client funds- its a black hole
Frequent disrespect for the client's property
15 November 2021
The carers have been marvellous, I can't fault them. However, the company - absolutely disgusted with the service they provide. I now have no other choice but to find alternative care for my mum as I am concerned for her health and wellbeing.
27 March 2018
Excellent service delivered with care and dignity.
26 April 2017
My mother and myself are very happy with the care. Everyone is kind and caring - also reliable.
Having had dreadful care from the last agency, it has been wonderful to have now such a positive experience.
26 April 2017
Whilst most of the carers are considerate, good-natured and sympathetic, I am very concerned at the number of unnecessary mistakes that are made, the silly avoidable slips and sometimes the sheer lack of common sense displayed. This happens on almost a weekly basis. Cumulatively it amounts to a
serious problem. It seems to come down to a combination of insufficient training and a readiness to cut corners. Nevertheless, some of the carers are clearly outstandingly good.
25 April 2017
After a very good experience with this company for my uncle, my aunt requested this company for her own care. What a disappointment. Whilst the carers are in the main, kind and caring, she does not have a regular carer and they never turn up at the specified times, leaving her without a cup of tea
sometimes up to 10:45 in the morning. Despite many phone calls to complain, nothing has changed. Very upsetting.
24 April 2017
My carer comes to me 5x weekly regularly and she has been first rate in every way.
24 April 2017
Due to having the same carer every day, my mother feels relaxed seeing a familiar and friendly face.
The carers are honest and diligent in their work and this negates the need for any supervision.
I can carry on with my day safe in the knowledge that my mother's care is being carried out by safe
hands.
Excellent care from Healthvision, thank you.
21 April 2017
Over the past 12 months, we have been very satisfied with our carer as supplied by Healthvision UK Ltd. We have also been very pleased to have the same carer for 99% of the time. Our regular carer has always been considerate and acted with dignity. It's been helpful to my wife that her carer is
always cheerful and smiling which is very good for morale and we certainly would like to keep our present carer as supplied by Healthvision UK Ltd
18 April 2017
A number of carers care for mum over the week. She says they are very kind and caring.
18 April 2017
On Sunday, only 2 carers are provided so that my husband can attend church in his wheelchair. They then transfer him from the wheelchair 3 hours later back to his bed. A carer comes in the evening to help change him with myself as the second pair of hands. Sometimes the timings are erratic but in
the main, it is an excellent service and the carers are great.
26 March 2017
The carers are very good at their job. They are friendly, kind and caring and easy to get on with. They do their job they are supposed to and they make sure it's up to standard. They prompt medication as well.
15 November 2016
The carers are wonderful. I cannot say anything bad about them. They have been the best and they are like a family coming in.
14 November 2016
I have been with Healthvision a couple of months at it starting up from a small company to a large one now. I have always been able to feel I could talk to the manager. Also, the manager was brilliant at backing me up when I got abused. This helped me come to terms with that and underlined my trust
and confidence in the firm. I am given excellent personal care and the carers are kind and make me smile which helps my depression a lot. They are good at managing my seizures. I have already recommended them several times.
20 October 2016
I have received care from Healthvision UK for over two years following a major operation in hospital. Right from the start, adjusting to new carers and ways of working has been a very satisfactory programme of care which has been established. I greatly appreciate the continuity of carers, with the
same carers attending each weekday morning and evening and a further two or three at weekends.
13 October 2016
This agency provided a carer at 24 hours notice, we were most impressed with this service, as we did not know when my wife would be discharged from the hospital. All carers were cheerful and sensitive to the requirement of the patient (my wife). The agency sent us, regularly their client rota sheet,
which was adhered to - sometimes a carer was late, but this did not happen often.
We felt that the command of the English language, of some carers, were below standard. The agency was able to change the rota at very short notice (12 hours) - most impressive. We terminate our contract as we then required a very different service - they were very understanding and we parted on amicable terms.