Healthvision UK Ltd - North Kensington

Network Hub, 300 Kensal Road, London W10 5BE

Healthvision UK Ltd - North Kensington
Healthvision UK Ltd - North Kensington
Healthvision UK Ltd - North Kensington

Healthvision UK Ltd are trusted home care specialists for over 500 individuals living with a range of needs across London.

A big part of care at Healthvision is giving family members peace of mind, knowing that their loved one is in good, caring and dependable hands.

The care services at Healthvision are tailored to meet the specific needs of each person, which include: care for older people and those living with a disability, dementia care, rehabilitation and respite care.

All personalised, affordable care services allow individuals to remain in their own homes and get the best out of life.

Owner : Healthvision UK Ltd

Person in charge: Chris Doherty (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 250

Staff Languages (other than English): Arabic, Gujarati, Polish, Chinese - Mandarin

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis)

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Healthvision UK Ltd - North Kensington: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.4 Healthvision UK Ltd - North Kensington has a Review Score of 9.4 (9.434)

The Review Score of 9.4 (maximum of 10) for Healthvision UK Ltd - North Kensington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Healthvision UK Ltd - North Kensington in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.434 for Healthvision UK Ltd - North Kensington is calculated as follows: ( (50 Excellents x 5) + (14 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 76 Ratings = 4.434

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Healthvision UK Ltd - North Kensington is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Healthvision UK Ltd - North Kensington?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    2
  • Extremely UNLIKELY
    1

Reviewer Connection to Healthvision UK Ltd - North Kensington

  • Client / Service User
    4
  • Daughter of Client/Service User
    2
  • Husband of Client/Service User
    2
  • Son of Client/Service User
    2
  • Wife of Client/Service User
    2
  • more

My mother and myself are very happy with the care. Everyone is kind and caring - also reliable.
Having had dreadful care from the last agency, it has been wonderful to have now such a positive experience.

How likely would you be to recommend Healthvision UK Ltd - North Kensington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My carer comes to me 5x weekly regularly and she has been first rate in every way.

How likely would you be to recommend Healthvision UK Ltd - North Kensington? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Due to having the same carer every day, my mother feels relaxed seeing a familiar and friendly face.
The carers are honest and diligent in their work and this negates the need for any supervision.
I can carry on with my day safe in the knowledge that my mother's care is being carried out by safe hands.
Excellent care from Healthvision, thank you.

How likely would you be to recommend Healthvision UK Ltd - North Kensington? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Over the past 12 months, we have been very satisfied with our carer as supplied by Healthvision UK Ltd. We have also been very pleased to have the same carer for 99% of the time. Our regular carer has always been considerate and acted with dignity. It's been helpful to my wife that her carer is always cheerful and smiling which is very good for morale and we certainly would like to keep our present carer as supplied by Healthvision UK Ltd

How likely would you be to recommend Healthvision UK Ltd - North Kensington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

A number of carers care for mum over the week. She says they are very kind and caring.

How likely would you be to recommend Healthvision UK Ltd - North Kensington? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

On Sunday, only 2 carers are provided so that my husband can attend church in his wheelchair. They then transfer him from the wheelchair 3 hours later back to his bed. A carer comes in the evening to help change him with myself as the second pair of hands. Sometimes the timings are erratic but in the main, it is an excellent service and the carers are great.

How likely would you be to recommend Healthvision UK Ltd - North Kensington? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Staff: Satisfactory

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

After a very good experience with this company for my uncle, my aunt requested this company for her own care. What a disappointment. Whilst the carers are in the main, kind and caring, she does not have a regular carer and they never turn up at the specified times, leaving her without a cup of tea sometimes up to 10:45 in the morning. Despite many phone calls to complain, nothing has changed. Very upsetting.

How likely would you be to recommend Healthvision UK Ltd - North Kensington? Unlikely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Staff: Good

Care / Support: Satisfactory

Management: Poor

Treated with Dignity: Satisfactory

Value for Money: Satisfactory

Whilst most of the carers are considerate, good-natured and sympathetic, I am very concerned at the number of unnecessary mistakes that are made, the silly avoidable slips and sometimes the sheer lack of common sense displayed. This happens on almost a weekly basis. Cumulatively it amounts to a serious problem. It seems to come down to a combination of insufficient training and a readiness to cut corners. Nevertheless, some of the carers are clearly outstandingly good.

How likely would you be to recommend Healthvision UK Ltd - North Kensington? Unlikely

Average Rating: 

 2.7 out of 5

Overall Standard: Poor

Staff: Poor

Care / Support: Poor

Management: Poor

Treated with Dignity: Excellent

Value for Money: Satisfactory

The carers are very good at their job. They are friendly, kind and caring and easy to get on with. They do their job they are supposed to and they make sure it's up to standard. They prompt medication as well.

How likely would you be to recommend Healthvision UK Ltd - North Kensington? Extremely Unlikely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

The carers are wonderful. I cannot say anything bad about them. They have been the best and they are like a family coming in.

How likely would you be to recommend Healthvision UK Ltd - North Kensington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been with Healthvision a couple of months at it starting up from a small company to a large one now. I have always been able to feel I could talk to the manager. Also, the manager was brilliant at backing me up when I got abused. This helped me come to terms with that and underlined my trust and confidence in the firm. I am given excellent personal care and the carers are kind and make me smile which helps my depression a lot. They are good at managing my seizures. I have already recommended them several times.

How likely would you be to recommend Healthvision UK Ltd - North Kensington? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have received care from Healthvision UK for over two years following a major operation in hospital. Right from the start, adjusting to new carers and ways of working has been a very satisfactory programme of care which has been established. I greatly appreciate the continuity of carers, with the same carers attending each weekday morning and evening and a further two or three at weekends.

How likely would you be to recommend Healthvision UK Ltd - North Kensington? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This agency provided a carer at 24 hours notice, we were most impressed with this service, as we did not know when my wife would be discharged from the hospital. All carers were cheerful and sensitive to the requirement of the patient (my wife). The agency sent us, regularly their client rota sheet, which was adhered to - sometimes a carer was late, but this did not happen often.
We felt that the command of the English language, of some carers, were below standard. The agency was able to change the rota at very short notice (12 hours) - most impressive. We terminate our contract as we then required a very different service - they were very understanding and we parted on amicable terms.

How likely would you be to recommend Healthvision UK Ltd - North Kensington? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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