What Type of Services does Healthvision UK Ltd - North Kensington offer?

Healthvision UK Ltd - North Kensington offers Home Care.

How many Carers does Healthvision UK Ltd - North Kensington employ?

Healthvision UK Ltd - North Kensington employs 250 carers.

Healthvision UK Ltd - North Kensington, Unit 113, Network Hub, 300 Kensal Road, London W10 5BE

Review from A A (Son of Client) published on 24 June 2025 Submitted via Website • Report

Overall Experience

Care called ambulance for the client then proceeded to leave resulting in the fire service being called to break down the door
Staff often texting or playing with phones while attending client
Client ended up malnourished due to carer inability to prepare food
In the past the care rota often lead

to cluent not beimg fed breakfast until 11am and dinner at 5pm
Management are lazy, incompetent and argumentative.
Lack of carer training
Absence of monitoring for carer performance
No accountability for client funds- its a black hole
Frequent disrespect for the client's property

Reply from Chris Doherty, Managing Director at Healthvision UK Ltd - North Kensington

Dear AA,We are sorry to hear of your dissatisfaction.We do not recognise much of the complaints you have made and would welcome a constructive discussion to establish how we could make any improvements. Please could you contact our office and ask to speak to our Registered Manager or Managing Director to arrange a meeting.Kind Regards

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Review from E K (Daughter of Client) published on 15 November 2021 Submitted via Website • Report

Overall Experience

The carers have been marvellous, I can't fault them. However, the company - absolutely disgusted with the service they provide. I now have no other choice but to find alternative care for my mum as I am concerned for her health and wellbeing.

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Review from P K (Client) published on 27 March 2018 Submitted via Postal Card • Report

Overall Experience

Excellent service delivered with care and dignity.

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Review from Luiz V (Daughter of Client) published on 26 April 2017 Submitted via Postal Card • Report

Overall Experience

My mother and myself are very happy with the care. Everyone is kind and caring - also reliable.
Having had dreadful care from the last agency, it has been wonderful to have now such a positive experience.

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Review from C CD (Son of Client) published on 26 April 2017 Submitted via Postal Card • Report

Overall Experience

Whilst most of the carers are considerate, good-natured and sympathetic, I am very concerned at the number of unnecessary mistakes that are made, the silly avoidable slips and sometimes the sheer lack of common sense displayed. This happens on almost a weekly basis. Cumulatively it amounts to a serious

problem. It seems to come down to a combination of insufficient training and a readiness to cut corners. Nevertheless, some of the carers are clearly outstandingly good.

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Review from J B (Niece of Client) published on 25 April 2017 Submitted via Postal Card • Report

Overall Experience

After a very good experience with this company for my uncle, my aunt requested this company for her own care. What a disappointment. Whilst the carers are in the main, kind and caring, she does not have a regular carer and they never turn up at the specified times, leaving her without a cup of tea sometimes

up to 10:45 in the morning. Despite many phone calls to complain, nothing has changed. Very upsetting.

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Review from Emma A (Client) published on 24 April 2017 Submitted via Postal Card • Report

Overall Experience

My carer comes to me 5x weekly regularly and she has been first rate in every way.

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Review from P G (Son of Client) published on 24 April 2017 Submitted via Postal Card • Report

Overall Experience

Due to having the same carer every day, my mother feels relaxed seeing a familiar and friendly face.
The carers are honest and diligent in their work and this negates the need for any supervision.
I can carry on with my day safe in the knowledge that my mother's care is being carried out by safe

hands.
Excellent care from Healthvision, thank you.

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Review from P R (Husband of Client) published on 21 April 2017 Submitted via Postal Card • Report

Overall Experience

Over the past 12 months, we have been very satisfied with our carer as supplied by Healthvision UK Ltd. We have also been very pleased to have the same carer for 99% of the time. Our regular carer has always been considerate and acted with dignity. It's been helpful to my wife that her carer is always

cheerful and smiling which is very good for morale and we certainly would like to keep our present carer as supplied by Healthvision UK Ltd

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Review from S S (Daughter of Client) published on 18 April 2017 Submitted via Postal Card • Report

Overall Experience

A number of carers care for mum over the week. She says they are very kind and caring.

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Review from Ann D (Wife of Client) published on 18 April 2017 Submitted via Postal Card • Report

Overall Experience

On Sunday, only 2 carers are provided so that my husband can attend church in his wheelchair. They then transfer him from the wheelchair 3 hours later back to his bed. A carer comes in the evening to help change him with myself as the second pair of hands. Sometimes the timings are erratic but in the

main, it is an excellent service and the carers are great.

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Review from Rosemary B (Client) published on 26 March 2017 Submitted via Website • Report

Overall Experience

The carers are very good at their job. They are friendly, kind and caring and easy to get on with. They do their job they are supposed to and they make sure it's up to standard. They prompt medication as well.

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Review from Dolores G (Wife of Client) published on 15 November 2016 Submitted via Postal Card • Report

Overall Experience

The carers are wonderful. I cannot say anything bad about them. They have been the best and they are like a family coming in.

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Review from Kate S (Client) published on 14 November 2016 Submitted via Postal Card • Report

Overall Experience

I have been with Healthvision a couple of months at it starting up from a small company to a large one now. I have always been able to feel I could talk to the manager. Also, the manager was brilliant at backing me up when I got abused. This helped me come to terms with that and underlined my trust

and confidence in the firm. I am given excellent personal care and the carers are kind and make me smile which helps my depression a lot. They are good at managing my seizures. I have already recommended them several times.

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Review from Anthea (Client) published on 20 October 2016 Submitted via Website • Report

Overall Experience

I have received care from Healthvision UK for over two years following a major operation in hospital. Right from the start, adjusting to new carers and ways of working has been a very satisfactory programme of care which has been established. I greatly appreciate the continuity of carers, with the

same carers attending each weekday morning and evening and a further two or three at weekends.

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Review from F M (Husband of Client) published on 13 October 2016 Submitted via Postal Card • Report

Overall Experience

This agency provided a carer at 24 hours notice, we were most impressed with this service, as we did not know when my wife would be discharged from the hospital. All carers were cheerful and sensitive to the requirement of the patient (my wife). The agency sent us, regularly their client rota sheet,

which was adhered to - sometimes a carer was late, but this did not happen often.
We felt that the command of the English language, of some carers, were below standard. The agency was able to change the rota at very short notice (12 hours) - most impressive. We terminate our contract as we then required a very different service - they were very understanding and we parted on amicable terms.