Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Latest Reviews for Trust Care Agency

stars
stars 25 July 2023
We have been using Trust Care Agency for several months now and have had an extremely positive experience so far. We have 3 different carers who come and support my mum and they have all been conscientious and helpful and have highlighted any important issues directly so that these can be addressed.
Communication with the manager has been very easy and I have been able to discuss progress and adjust care as required to suit our needs, and this has been fed back to the carers in a timely fashion. I feel reassured that the staff have mum's best interests at heart and I appreciate their advice and input on ways to further improve things. There is a mobile app that allows service users/family to see comments from each visit and to know what activities were done during the visit, which I have found extremely helpful and reassuring and is a great feature of the service.
Review from C M (Daughter of Client/Service User)