Trust Care Agency

Unit 1B Rouen House, Rouen Road, Norwich NR1 1RB
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1 Review
  • Trust Care Agency, Norwich
Situated in Norwich, Trust Care Agency delivers home care services to people living in the local community. The team are friendly and professional and are able to deliver care and support for a wide range of needs. Their services vary from companionship to live-in care, and they offer as little or as much support as is required.

Contact the team to find out more.
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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please contact us for the latest fees

Good to Know

Owner

  • Trust Care Agency Ltd

Person in charge

  • Wendy Brown (Owner/ Registered Manager)

Trust Care Agency Reviews (1)

Over all time Trust Care Agency has 1 review.

Overall Experience
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Review from C M (Daughter of Client) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Trust Care Agency for several months now and have had an extremely positive experience so far. We have 3 different carers who come and support my mum and they have all been conscientious and helpful and have highlighted any important issues directly so that these can be addressed.
Communication with the manager has been very easy and I have been able to discuss progress and adjust care as required to suit our needs, and this has been fed back to the carers in a timely fashion. I feel reassured that the staff have mum's best interests at heart and I appreciate their advice and input on ways to further improve things.
There is a mobile app that allows service users/family to see comments from each visit and to know what activities were done during the visit, which I have found extremely helpful and reassuring and is a great feature of the service.
Reply from Charley-Louise Hubbard, Care Manager at Trust Care Agency

Thank you for a lovely review, we are glad you're happy with our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Trust Care Agency

What Type of Services does Trust Care Agency offer?

Trust Care Agency offers Home Care.

How many Carers does Trust Care Agency employ?

Trust Care Agency employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trust Care Agency to verify any information. View our terms and conditions. Trust Care Agency has an Enhanced Service - more info.