Submit a Review for Meritum Integrated Care LLP (Ashford)
Sycamore House, 30 Kennington Road, Willesborough, Ashford, TN24 0NR
View Full Details of Meritum Integrated Care LLP (Ashford)Latest Reviews for Meritum Integrated Care LLP (Ashford)
24 October 2025
My wife, who was in the last stage of Parkinson's disease, was cared for from January 2025 to August 2025. She had 2 carers 3 times a day. She was cared for with empathy and dignity, and that was when her condition deteriorated.
17 October 2025
All the care team are very compassionate and have patience when supporting my father. They communicate well and always ask for consent. They maintain dignity and are very reliable which as a family we always look forward to receiving care from Meritum for our father. Thank you very much.
06 October 2025
We had never used carers before so when I called through and spoke to the office about my dad's requirements, I honestly felt so reassured. They listened and understood exactly what our needs were. The carers visit my dad every day and we do not have a bad word to say about any of them.
25 September 2025
Its comforting too know that my dads visit from one of the carers every morning helps him get up and start the day. It also gives him peace of mind that someone is on hand when having a shower if he runs into difficulty.
16 September 2025
Relief for me to get out and go shopping as I care for wife who has dementia and cannot be left alone. The carer comes for 2 hours and is very good.
16 September 2025
I found the service I received is very good. The carers are very helpful and caring. Nothing about them all very kind, will do things above the normal care.
26 August 2025
We have been so very pleased with this care company they always respond so quickly & efficiently to our requests. The Carers are just amazing it is so lovely to hear my mum (who has Alzheimer's) laughing away with her regular Carer. I feel so assured my mum is really getting the best care. Wouldn't use anyone else!
25 August 2025
Have been having cleaning done my Meritum for a few years. Very friendly, caring company. Office staff also knew who I was when I phoned and the lovely staff member, who came twice a week, did a thorough job and always had a smile on her face.
19 August 2025
The service offers efficient and kind care. All carers treat my husband with respect. We have built up a relationship with a couple of carers which is helpful.
13 August 2025
I have found your carer goes above the call of duty and does more than she should do, we are very happy with the carer you have supplied and hope to keep her for a long time. My mum is very happy with the care she gets from you.
07 August 2025
The carers have been very supportive of my dad, always being kind and considerate. The team have been amazing and a great source to help with general queries and guidance. I cannot thank them enough and glad we have such a great team helping us to support Dad with his independent living.
01 August 2025
I have been looked after by Meritum for the past month and am so impressed with them. I get visits every morning to help me wash and dress and to set me up for the day. All the ladies who come to see me are lovely. They really do go the extra mile, are always helpful and cheerful. The lady in the office is also so kind.,
14 July 2025
Meritum have been great support when I have needed cover for my parents. I have used Meritum numerous times for cover since August 2024. The office responds quickly and always does the utmost to accommodate my needs, even when it has been last minute. Carers are genuine and care has been consistent throughout. We have had the same carers since I began using Meritum in August 2024 a positive to see a low staff turnover. Thank you for your support, when you're caring for two very elderly parents with complex needs, including severe dementia, it's comforting to know Meritum are there. Thanks Meritum!
14 July 2025
My regular carer brightens my day. We have built a trusting professional and wonderful routine, whereby I have built confidence and trust in her and as a result holistic wellbeing in myself. She listens to me and encourages me to ask for help when I need it (which I haven't been very good at all my life). I realise now I don't have to go through my palliative care alone. It's wonderful to have someone I can rely on other than family and friends and not to feel I am a burden. She has taught me that I am most important and I am learning to try not to stress and worry about everyone else. We have interesting talks about all sorts of current affairs, not monotonous boring chit chat, which meets my needs socially. She praises and encourages me in a way that suits me (without patronising me) and fills my heart with the strength I need to keep going even on my down days, when my prognosis overwhelms me. In short she believes in me as I do myself.
02 July 2025
My father received both personal care with washing, dressing, preparing food & medications, and also help with housework. Every member of staff who visited him was professional, efficient, and above all, kind. They took the time to chat with him, and kept us, his family, fully informed of any concerns. It was a great weight off our shoulders to know we could trust them to look after him, when we were limited by the constraints of full-time work. I would highly recommend Meritum to anyone seeking care for a much-loved family member.
23 June 2025
Meritum have been really understanding and respectful of my fathers needs especially when he has been declining in health and always able to chat about needs. Staff are very understanding and respectful of my father he has a good team! Also management are always willing to listen to any concerns or worries.
13 June 2025
No more than 2 regular carers. As we rely on carers to fully understand our good and bad days. Daily carers are reliable enough to realise when clients are going downhill. 24 hr to cancel call is totally out of order, many of us don't know how we be from day to day so to still get charged for no call is in my view, ridiculous. I had companies that only require 6 hr cancelation with no cost to the service user or social services; nonetheless still one of the best care companies I have encountered.
05 June 2025
I'm very happy with all the care provided.
30 May 2025
Excellent service received always complete everything that is asked of them and more.They are always polite and have a chat with Mum and I know she is safe with them . The management team are always helpful and will call you if there are any concerns .
29 May 2025
My brother in law's care started 9/10/24 he had care at aprox 9:30 and 4:30. The carers were very friendly and made the client feel comfortable and cared for. They were expert at persuading him to have meals instead of biscuits! Unfortunately he had a fall and was taken to hospital, he is now in a care home. Any problems we would call the staff members who would sort the problem out and were excellent to speak to.
Latest Reviews for Meritum Integrated Care LLP (Ashford)
24 October 2025
My wife, who was in the last stage of Parkinson's disease, was cared for from January 2025 to August 2025. She had 2 carers 3 times a day. She was cared for with empathy and dignity, and that was when her condition deteriorated.
17 October 2025
All the care team are very compassionate and have patience when supporting my father. They communicate well and always ask for consent. They maintain dignity and are very reliable which as a family we always look forward to receiving care from Meritum for our father. Thank you very much.
06 October 2025
We had never used carers before so when I called through and spoke to the office about my dad's requirements, I honestly felt so reassured. They listened and understood exactly what our needs were. The carers visit my dad every day and we do not have a bad word to say about any of them.
25 September 2025
Its comforting too know that my dads visit from one of the carers every morning helps him get up and start the day. It also gives him peace of mind that someone is on hand when having a shower if he runs into difficulty.
16 September 2025
Relief for me to get out and go shopping as I care for wife who has dementia and cannot be left alone. The carer comes for 2 hours and is very good.
16 September 2025
I found the service I received is very good. The carers are very helpful and caring. Nothing about them all very kind, will do things above the normal care.
26 August 2025
We have been so very pleased with this care company they always respond so quickly & efficiently to our requests. The Carers are just amazing it is so lovely to hear my mum (who has Alzheimer's) laughing away with her regular Carer. I feel so assured my mum is really getting the best care. Wouldn't use anyone else!
25 August 2025
Have been having cleaning done my Meritum for a few years. Very friendly, caring company. Office staff also knew who I was when I phoned and the lovely staff member, who came twice a week, did a thorough job and always had a smile on her face.
19 August 2025
The service offers efficient and kind care. All carers treat my husband with respect. We have built up a relationship with a couple of carers which is helpful.
13 August 2025
I have found your carer goes above the call of duty and does more than she should do, we are very happy with the carer you have supplied and hope to keep her for a long time. My mum is very happy with the care she gets from you.
07 August 2025
The carers have been very supportive of my dad, always being kind and considerate. The team have been amazing and a great source to help with general queries and guidance. I cannot thank them enough and glad we have such a great team helping us to support Dad with his independent living.
01 August 2025
I have been looked after by Meritum for the past month and am so impressed with them. I get visits every morning to help me wash and dress and to set me up for the day. All the ladies who come to see me are lovely. They really do go the extra mile, are always helpful and cheerful. The lady in the office is also so kind.,
14 July 2025
Meritum have been great support when I have needed cover for my parents. I have used Meritum numerous times for cover since August 2024. The office responds quickly and always does the utmost to accommodate my needs, even when it has been last minute. Carers are genuine and care has been consistent throughout. We have had the same carers since I began using Meritum in August 2024 a positive to see a low staff turnover. Thank you for your support, when you're caring for two very elderly parents with complex needs, including severe dementia, it's comforting to know Meritum are there. Thanks Meritum!
14 July 2025
My regular carer brightens my day. We have built a trusting professional and wonderful routine, whereby I have built confidence and trust in her and as a result holistic wellbeing in myself. She listens to me and encourages me to ask for help when I need it (which I haven't been very good at all my life). I realise now I don't have to go through my palliative care alone. It's wonderful to have someone I can rely on other than family and friends and not to feel I am a burden. She has taught me that I am most important and I am learning to try not to stress and worry about everyone else. We have interesting talks about all sorts of current affairs, not monotonous boring chit chat, which meets my needs socially. She praises and encourages me in a way that suits me (without patronising me) and fills my heart with the strength I need to keep going even on my down days, when my prognosis overwhelms me. In short she believes in me as I do myself.
02 July 2025
My father received both personal care with washing, dressing, preparing food & medications, and also help with housework. Every member of staff who visited him was professional, efficient, and above all, kind. They took the time to chat with him, and kept us, his family, fully informed of any concerns. It was a great weight off our shoulders to know we could trust them to look after him, when we were limited by the constraints of full-time work. I would highly recommend Meritum to anyone seeking care for a much-loved family member.
23 June 2025
Meritum have been really understanding and respectful of my fathers needs especially when he has been declining in health and always able to chat about needs. Staff are very understanding and respectful of my father he has a good team! Also management are always willing to listen to any concerns or worries.
13 June 2025
No more than 2 regular carers. As we rely on carers to fully understand our good and bad days. Daily carers are reliable enough to realise when clients are going downhill. 24 hr to cancel call is totally out of order, many of us don't know how we be from day to day so to still get charged for no call is in my view, ridiculous. I had companies that only require 6 hr cancelation with no cost to the service user or social services; nonetheless still one of the best care companies I have encountered.
05 June 2025
I'm very happy with all the care provided.
30 May 2025
Excellent service received always complete everything that is asked of them and more.They are always polite and have a chat with Mum and I know she is safe with them . The management team are always helpful and will call you if there are any concerns .
29 May 2025
My brother in law's care started 9/10/24 he had care at aprox 9:30 and 4:30. The carers were very friendly and made the client feel comfortable and cared for. They were expert at persuading him to have meals instead of biscuits! Unfortunately he had a fall and was taken to hospital, he is now in a care home. Any problems we would call the staff members who would sort the problem out and were excellent to speak to.