Meritum Integrated Care LLP (Ashford)

Sycamore House, 30 Kennington Road, Willesborough, Ashford TN24 0NR
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9.8 44 Reviews
  • Meritum Integrated Care LLP (Ashford), Ashford
Meritum Integrated Care LLP (Ashford) offers home care to people seeking support to maintain their independance while living in their own homes.

Services include: personal care, enablement services, post-operative care, respite care, complex care, end of life care, dementia care and live in care.

Trained care staff can put together a package of care that suits your needs and budget.

As little as an hour a week might be enough to ease some of the burden and help give you the time to enjoy the things in life you like and are more able to do.

Staff can also provide intensive levels of care to restore your confidence and health with dignity after a hospital stay.

With support needs changing, staff can change care packages to suit your needs. That can mean less support if needed or increasing support at times of crisis, often at very short notice.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20.76 – £24.91

We have enhanced rates for rural areas, please enquire if you fall into this category.

These prices are only a guideline, please contact Meritum Integrated Care LLP (Ashford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Carol Dowsett (Manager)

Meritum Integrated Care LLP (Ashford) Reviews (44)

9.8

Meritum Integrated Care LLP (Ashford) has a Review Score of 9.8 (9.829) out of 10, based on 44 reviews in the last 2 years.
Over all time Meritum Integrated Care LLP (Ashford) has 44 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Meritum Integrated Care LLP (Ashford)
  • 16
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Total of 44, showing 1-20
Review from Roy C (Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Relief for me to get out and go shopping as I care for wife who has dementia and cannot be left alone.
The carer comes for 2 hours and is very good.
Reply from Nick Saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for the review, I will pass on your comments to all the staff involved

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Review from Roy L (Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the service I received is very good. The carers are very helpful and caring. Nothing about them all very kind, will do things above the normal care.
Reply from Nick Saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for the review, I will pass on your comments to all the staff involved

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Review from Julie A (Daughter of Client) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been so very pleased with this care company they always respond so quickly & efficiently to our requests. The Carers are just amazing it is so lovely to hear my mum (who has Alzheimer's) laughing away with her regular Carer. I feel so assured my mum is really getting the best care. Wouldn't
use anyone else!
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Review from Karen E (Client) published on 25 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have been having cleaning done my Meritum for a few years. Very friendly, caring company. Office staff also knew who I was when I phoned and the lovely staff member, who came twice a week, did a thorough job and always had a smile on her face.
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Review from Kathleen H (Wife of Client) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service offers efficient and kind care. All carers treat my husband with respect. We have built up a relationship with a couple of carers which is helpful.
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Review from David B (Son of Client) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found your carer goes above the call of duty and does more than she should do, we are very happy with the carer you have supplied and hope to keep her for a long time. My mum is very happy with the care she gets from you.
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Review from Kate B (Daughter of Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers have been very supportive of my dad, always being kind and considerate. The team have been amazing and a great source to help with general queries and guidance. I cannot thank them enough and glad we have such a great team helping us to support Dad with his independent living.
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Review from Sally M (Client) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been looked after by Meritum for the past month and am so impressed with them. I get visits every morning to help me wash and dress and to set me up for the day. All the ladies who come to see me are lovely. They really do go the extra mile, are always helpful and cheerful. The lady in the office
is also so kind.,
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Review from Vanessa L (Daughter of Client) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meritum have been great support when I have needed cover for my parents. I have used Meritum numerous times for cover since August 2024. The office responds quickly and always does the utmost to accommodate my needs, even when it has been last minute. Carers are genuine and care has been consistent
throughout. We have had the same carers since I began using Meritum in August 2024 a positive to see a low staff turnover. Thank you for your support, when you're caring for two very elderly parents with complex needs, including severe dementia, it's comforting to know Meritum are there. Thanks Meritum!
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Review from Clard D (Client) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My regular carer brightens my day. We have built a trusting professional and wonderful routine, whereby I have built confidence and trust in her and as a result holistic wellbeing in myself.


She listens to me and encourages me to ask for help when I need it (which I haven't been very good at all

my life). I realise now I don't have to go through my palliative care alone. It's wonderful to have someone I can rely on other than family and friends and not to feel I am a burden. She has taught me that I am most important and I am learning to try not to stress and worry about everyone else.


We have interesting talks about all sorts of current affairs, not monotonous boring chit chat, which meets my needs socially.


She praises and encourages me in a way that suits me (without patronising me) and fills my heart with the strength I need to keep going even on my down days, when my prognosis overwhelms me. In short she believes in me as I do myself.

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Review from Helen H (Daughter of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father received both personal care with washing, dressing, preparing food & medications, and also help with housework. Every member of staff who visited him was professional, efficient, and above all, kind. They took the time to chat with him, and kept us, his family, fully informed of any concerns.
It was a great weight off our shoulders to know we could trust them to look after him, when we were limited by the constraints of full-time work. I would highly recommend Meritum to anyone seeking care for a much-loved family member.
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Review from Leticia R (Daughter of Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meritum have been really understanding and respectful of my fathers needs especially when he has been declining in health and always able to chat about needs.
Staff are very understanding and respectful of my father he has a good team!
Also management are always willing to listen to any concerns
or worries.
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for your review. We will pass your comments on to all the staff involved

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Review from Ruth M (Client) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No more than 2 regular carers. As we rely on carers to fully understand our good and bad days. Daily carers are reliable enough to realise when clients are going downhill.
24 hr to cancel call is totally out of order, many of us don't know how we be from day to day so to still get charged for no call
is in my view, ridiculous. I had companies that only require 6 hr cancelation with no cost to the service user or social services; nonetheless still one of the best care companies I have encountered.
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for your review. More than 24 hour notice to cancel a call without charge is something we are contractually obliged to operate as part of our agreement with the local authority. This notice provides stability for the staff in terms of pay. We do always look to see if we can't substitute your cancelled call with another client so we won't have to incur this charge, but this is not always possible

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Review from Kevin B (Client) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very happy with all the care provided.
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Review from P W (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service received always complete everything that is asked of them and more.They are always polite and have a chat with Mum and I know she is safe with them . The management team are always helpful and will call you if there are any concerns .
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you very much for your review. We will pass this on to the staff concerned

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Review from S A (Sister-in-law of Client) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother in law's care started 9/10/24 he had care at aprox 9:30 and 4:30. The carers were very friendly and made the client feel comfortable and cared for. They were expert at persuading him to have meals instead of biscuits! Unfortunately he had a fall and was taken to hospital, he is now in a care
home. Any problems we would call the staff members who would sort the problem out and were excellent to speak to.
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you very much for this review. We will make sure your kind words are passed onto the staff involved.

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Review from R B (Client) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Meritum are just kind and all carers that come to look after me are so kind and help so much - and all are the most lovely kind and care for me so well you are so lucky for people to look forward. Seeing them when they come in. Always help to me. Look forward to seeing you again.
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Review from B S (Client) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have had a great experience with Meritum. The carers have been very kind caring and considerate. And so friendly. Always happy when they are due to come.
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you very much for the review, I will pass on this on to the staff concerned

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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Garry L (Son of Client) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very pleased with all the carers, they are all very helpful and take there time with my mum, she is over the moon , she really loves one specific member of staff, she always takes about her , I'm so pleased to see my mum smile , worth the money just to see her happy , thanks to all the team x
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Review from S B (Friend of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but positive feedback for Meritum. All carers are well trained and provide care and support with dignity and respect.
The two ladies in the office are so polite and friendly and nothing is too much trouble for them they are a credit to Meritum as are there lovely carers
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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Meritum Integrated Care LLP (Ashford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.829 for Meritum Integrated Care LLP (Ashford) is calculated as follows: ( (220 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 258 Ratings = 4.829
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Meritum Integrated Care LLP (Ashford) is based on 44 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Rachael Boorman

Job Title: Manager Joined: 2007

Co-ordination manager of the Ashford branch.

Frequently Asked Questions about Meritum Integrated Care LLP (Ashford)

What Type of Services does Meritum Integrated Care LLP (Ashford) offer?

Meritum Integrated Care LLP (Ashford) offers Home Care.

How many Carers does Meritum Integrated Care LLP (Ashford) employ?

Meritum Integrated Care LLP (Ashford) employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Meritum Integrated Care LLP (Ashford) to verify any information. View our terms and conditions. Meritum Integrated Care LLP (Ashford) has an Enhanced Service - more info.