Meritum Integrated Care LLP (Ashford)

Sycamore House, 30 Kennington Road, Willesborough, Ashford TN24 0NR
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9.8 48 Reviews
  • Meritum Integrated Care LLP (Ashford), Ashford
Meritum Integrated Care LLP (Ashford) offers home care to people seeking support to maintain their independance while living in their own homes.

Services include: personal care, enablement services, post-operative care, respite care, complex care, end of life care, dementia care and live in care.

Trained care staff can put together a package of care that suits your needs and budget.

As little as an hour a week might be enough to ease some of the burden and help give you the time to enjoy the things in life you like and are more able to do.

Staff can also provide intensive levels of care to restore your confidence and health with dignity after a hospital stay.

With support needs changing, staff can change care packages to suit your needs. That can mean less support if needed or increasing support at times of crisis, often at very short notice.
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Care Provided by Meritum Integrated Care LLP (Ashford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20.76 – £24.91
  • Weekly Live-in Care Fees: £1100 – £1599.99

We have enhanced rates for rural areas, please enquire if you fall into this category.

These prices are only a guideline, please contact Meritum Integrated Care LLP (Ashford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Carol Dowsett (Manager)

Meritum Integrated Care LLP (Ashford) Reviews (48)

9.8

Meritum Integrated Care LLP (Ashford) has a Review Score of 9.8 (9.822) out of 10, based on 48 reviews in the last 2 years.
Over all time Meritum Integrated Care LLP (Ashford) has 48 reviews.

Overall Experience
  • 39
  • 9
  • 0
  • 0
  • 0
Date Published
  • 48
  • 25
  • 30
  • 48
  • 0
Reviewer Connection to Meritum Integrated Care LLP (Ashford)
  • 16
  • 16
  • 5
  • 5
  • 3
  • 1
  • 1
  • 1
Total of 48, showing 41-48
Review from J R (Daughter of Client) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not be more pleased with the care Mum gets. Mum has one carer who comes most mornings, who is fantastic and can deal with Mum's mood swings and goes above and beyond to help and care for Mum. The only thing I will say is sometimes she has young girls come who she swears at (something she has
never done before!) and I know it frightens them but also it does help Mum when she has several different people.
Reply from Nick Saunders, Partner at Meritum Integrated Care LLP (Ashford)
Thank you for your review, I will pass this onto the care assistants involved in your mother's care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elizabeth N (Client) assisted by family/friend published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have known our carer for about 18 months since we moved here. She has a good sense of humour, is a special person and you can have a laugh and a joke. She's very caring and understanding and part of our family, look forward to seeing her most days.
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)
Thank you for the review, we are really pleased you are enjoying the service. I will pass on your comments to the care assistant concerned.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret H (Client) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Find everybody fine.
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)
Thank you for your review, I will make sure the care assistants involved are notified.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jenny P (Daughter of Client) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meritum have been great looking after Mum. They ensure she is washed and dressed each day, has her medication and is safe and well. Most of the time the staff stay the full time they are booked for. It is nice to see the feedback on the app of what they have done each time they have been in. The staff
in the office and on call are also so friendly and helpful and ready to accommodate and answer my many questions and concerns.
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)
Thank you for your review, I will pass on your comments to the staff members.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S M (Husband of Client) published on 11 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Meritum visits twice a week to look after my wife, for two hours each visit. Several carers have been to the house; all of whom have been very professional and polite. Most recently three of the carers who helped me look after my wife have been outstanding and definitely understanding with regards to
care and help with medication and keeping the place tidy.
Meritum Integrated Care LLP is always available to talk, either on the phone or face to face and most definitely understands the needs of the client.
I would recommend the services of Meritum.
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)
Thank you for your review, I will pass on your comments to the carers concerned.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H W (Client) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff that have cared for me so far have been absolutely brilliant. One lady goes above and beyond her duty of care. Not only does she help me with my daily care needs, she also supports me with my mental health without realising she does. She is a credit and an asset to the company.
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)
Thank you for the review and we will pass on your comments to the staff members concerned in your care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S H (Daughter of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has dementia, no mobility and has been bedbound for a year. The fact that in all that time she has never had any pressure sores or skin problems is down to the excellent care that she receives on every one of her care calls. I have met several of the carers when I visit and all of them are
unfailingly kind and patient with her. It never feels like she is just a name in a system, there really is a personal touch. Communication is always good with the office and the carers who let us know if anything is needed. It is a huge relief to know that Mum is in such capable hands and our family is so grateful for the care Meritum provides.
Reply from Nick Saunders, Partner at Meritum Integrated Care LLP (Ashford)
We are delighted you are pleased with the service. We will pass on your thanks to the carers involved in your mother's care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from William R (Husband of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very happy with all the carers we have had so far. Very polite, clean, and tidy, quite happy to do what we have asked for, no mad rush. Good timekeeping. Can only speak up until newish clients.
Reply from Nick Saunders, Partner at Meritum Integrated Care LLP (Ashford)
Thank you so much for this review. We will pass this onto the carers invloved.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Meritum Integrated Care LLP (Ashford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.822 for Meritum Integrated Care LLP (Ashford) is calculated as follows: ( (237 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 281 Ratings = 4.822
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Meritum Integrated Care LLP (Ashford) is based on 48 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Rachael Boorman

Job Title: Manager Joined: 2007

Co-ordination manager of the Ashford branch.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Meritum Integrated Care LLP (Ashford) to verify any information. View our terms and conditions. Meritum Integrated Care LLP (Ashford) has an Enhanced Service - more info.