Home Care Providers Owned by Meritum Independent Living
9.5
Group Review Score
(the average from all locations with a review score)
Meritum Independent Living Locations (3)
Meritum Integrated Care LLP (Ashford)
9.8
44 reviews
Sycamore House, 30 Kennington Road, Willesborough, Ashford TN24 0NR
"I found the service I received is very good. The carers are very helpful and caring. Nothing about them all very kind, will do things above…" Read all 44 reviews
Meritum Integrated Care LLP (Ashford) offers home care to people seeking support to maintain their independance while living in their own homes. Services include: personal care, enablement services, post-operative care, respite care, complex care,… Read more about Meritum Integrated Care LLP (Ashford)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £20.76 / hour
Meritum Integrated Care LLP (Folkestone)
9.8
10 reviews
Unit 28 Folkestone Enterprise Cen, Shearway Business Park, Folkestone CT19 4RH
"I am very pleased with my carers now, you could not wish for any one better. They are so helpful and kind, they look after you and they are…" Read all 10 reviews
Meritum Integrated Care LLP (Folkestone) provides a variety of high-quality care services for people who want to live independently at home in Folkstone, Kent. Care packages include services such as domestic care and support, domiciliary care, personal… Read more about Meritum Integrated Care LLP (Folkestone)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £20.76 / hour
Meritum Integrated Care LLP (Maidstone)
8.9
4 reviews
Maidstone Innovation Centre, Office 42, Gidds Pond Way, Weavering, Maidstone ME14 5FY
"Our regular carers know my husband very well. He has complex health issues. The carers are fully aware of his illness and always alert me…" Read all 4 reviews
Meritum Integrated Care LLP (Maidstone) is a home care provider offering bespoke care packages to meet the needs of individuals needing support, while living in their own homes. Skilled, caring staff can create a package of care that suits your… Read more about Meritum Integrated Care LLP (Maidstone)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £20.76 / hour
Meritum Independent Living Reviews (58)
9.5
Meritum Independent Living has a Group Review Score of 9.5 (9.516) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Meritum Independent Living must have a Review Score.
Review of
Meritum Integrated Care LLP (Ashford)
from Roy C (Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Relief for me to get out and go shopping as I care for wife who has dementia and cannot be left alone.
The carer comes for 2 hours and is very good.
The carer comes for 2 hours and is very good.
Reply from Nick Saunders, Partner at Meritum Integrated Care LLP (Ashford)
Thank you for the review, I will pass on your comments to all the staff involved
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Review of
Meritum Integrated Care LLP (Ashford)
from Roy L (Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I found the service I received is very good. The carers are very helpful and caring. Nothing about them all very kind, will do things above the normal care.
Reply from Nick Saunders, Partner at Meritum Integrated Care LLP (Ashford)
Thank you for the review, I will pass on your comments to all the staff involved
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Review of
Meritum Integrated Care LLP (Ashford)
from Julie A (Daughter of Client) published on 26 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have been so very pleased with this care company they always respond so quickly & efficiently to our requests. The Carers are just amazing it is so lovely to hear my mum (who has Alzheimer's) laughing away with her regular Carer. I feel so assured my mum is really getting the best care. Wouldn't
use anyone else!
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Review of
Meritum Integrated Care LLP (Ashford)
from Karen E (Client) published on 25 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Have been having cleaning done my Meritum for a few years. Very friendly, caring company. Office staff also knew who I was when I phoned and the lovely staff member, who came twice a week, did a thorough job and always had a smile on her face.
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Review of
Meritum Integrated Care LLP (Ashford)
from Kathleen H (Wife of Client) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The service offers efficient and kind care. All carers treat my husband with respect. We have built up a relationship with a couple of carers which is helpful.
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Review of
Meritum Integrated Care LLP (Ashford)
from David B (Son of Client) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found your carer goes above the call of duty and does more than she should do, we are very happy with the carer you have supplied and hope to keep her for a long time. My mum is very happy with the care she gets from you.
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Review of
Meritum Integrated Care LLP (Ashford)
from Kate B (Daughter of Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers have been very supportive of my dad, always being kind and considerate. The team have been amazing and a great source to help with general queries and guidance. I cannot thank them enough and glad we have such a great team helping us to support Dad with his independent living.
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Review of
Meritum Integrated Care LLP (Folkestone)
from S A (Client) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very pleased with my carers now, you could not wish for any one better. They are so helpful and kind, they look after you and they are always there for you. I recommend them to any one. They are good workers and honest.
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Review of
Meritum Integrated Care LLP (Ashford)
from Sally M (Client) published on 1 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been looked after by Meritum for the past month and am so impressed with them. I get visits every morning to help me wash and dress and to set me up for the day. All the ladies who come to see me are lovely. They really do go the extra mile, are always helpful and cheerful. The lady in the office
is also so kind.,
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Review of
Meritum Integrated Care LLP (Folkestone)
from Tiffany M (Client) published on 14 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Fantastic care. Very understanding staff. Help both with mental health and physical health problems. Staff respect my dignity, too, which is a big thing for me. From helping remind me to wash, to helping with household tasks
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Review of
Meritum Integrated Care LLP (Ashford)
from Vanessa L (Daughter of Client) published on 14 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Meritum have been great support when I have needed cover for my parents. I have used Meritum numerous times for cover since August 2024. The office responds quickly and always does the utmost to accommodate my needs, even when it has been last minute. Carers are genuine and care has been consistent
throughout. We have had the same carers since I began using Meritum in August 2024 a positive to see a low staff turnover. Thank you for your support, when you're caring for two very elderly parents with complex needs, including severe dementia, it's comforting to know Meritum are there. Thanks Meritum!
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Review of
Meritum Integrated Care LLP (Ashford)
from Clard D (Client) published on 14 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My regular carer brightens my day. We have built a trusting professional and wonderful routine, whereby I have built confidence and trust in her and as a result holistic wellbeing in myself.
She listens to me and encourages me to ask for help when I need it (which I haven't been very good at all
my life). I realise now I don't have to go through my palliative care alone. It's wonderful to have someone I can rely on other than family and friends and not to feel I am a burden. She has taught me that I am most important and I am learning to try not to stress and worry about everyone else.
We have interesting talks about all sorts of current affairs, not monotonous boring chit chat, which meets my needs socially.
She praises and encourages me in a way that suits me (without patronising me) and fills my heart with the strength I need to keep going even on my down days, when my prognosis overwhelms me. In short she believes in me as I do myself.
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Review of
Meritum Integrated Care LLP (Folkestone)
from Linda L (Client) published on 8 July 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am very happy with the punctuality of regular carers. People that are walkers are generally late and new and it's very annoying. Tasks are undertaken well, however a couple of issues need to be addressed and I'm confident they will get done, a big shout out to 4 staff members in particular.
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Review of
Meritum Integrated Care LLP (Folkestone)
from J A (Daughter of Client) published on 3 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since Meritum have been caring for my mother, who is unable to walk and has advanced dementia, I have had no worries. They are so professional and always arrive on time, do everything we ask them to do and are friendly staff. My mum loves them. To get the best from them, good communication is important,
and we have a good relationship with any issues or needs brought up straight away. I absolutely can't recommend them enough.
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Folkestone)
Thank you for your review, we will make sure this gets passed onto the staff involved
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Review of
Meritum Integrated Care LLP (Folkestone)
from Trudy H (Mother of Client) published on 3 July 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The 2 carers we mainly get both take their time with my daughter talk to her come to the door with a very Happy welcome and attitude , they help my daughter the best they can and if my daughter is not well they always ask if there is anything else they can do. They are both polite and caring and helpfull
and we both think the world of them. Thank you for sending them for my daughter , lovely office aswell when I ring and speak to staff . Many thanks for my daughters care
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Folkestone)
Thank you for your review, we will make sure this gets passed onto the staff involved in your mother's care
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Review of
Meritum Integrated Care LLP (Ashford)
from Helen H (Daughter of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father received both personal care with washing, dressing, preparing food & medications, and also help with housework. Every member of staff who visited him was professional, efficient, and above all, kind. They took the time to chat with him, and kept us, his family, fully informed of any concerns.
It was a great weight off our shoulders to know we could trust them to look after him, when we were limited by the constraints of full-time work. I would highly recommend Meritum to anyone seeking care for a much-loved family member.
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Review of
Meritum Integrated Care LLP (Ashford)
from Leticia R (Daughter of Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Meritum have been really understanding and respectful of my fathers needs especially when he has been declining in health and always able to chat about needs.
Staff are very understanding and respectful of my father he has a good team!
Also management are always willing to listen to any concerns
Staff are very understanding and respectful of my father he has a good team!
Also management are always willing to listen to any concerns
or worries.
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)
Thank you for your review. We will pass your comments on to all the staff involved
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Review of
Meritum Integrated Care LLP (Ashford)
from Ruth M (Client) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
No more than 2 regular carers. As we rely on carers to fully understand our good and bad days. Daily carers are reliable enough to realise when clients are going downhill.
24 hr to cancel call is totally out of order, many of us don't know how we be from day to day so to still get charged for no call
24 hr to cancel call is totally out of order, many of us don't know how we be from day to day so to still get charged for no call
is in my view, ridiculous. I had companies that only require 6 hr cancelation with no cost to the service user or social services; nonetheless still one of the best care companies I have encountered.
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)
Thank you for your review. More than 24 hour notice to cancel a call without charge is something we are contractually obliged to operate as part of our agreement with the local authority. This notice provides stability for the staff in terms of pay. We do always look to see if we can't substitute your cancelled call with another client so we won't have to incur this charge, but this is not always possible
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Review of
Meritum Integrated Care LLP (Ashford)
from Kevin B (Client) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I'm very happy with all the care provided.
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Review of
Meritum Integrated Care LLP (Ashford)
from P W (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service received always complete everything that is asked of them and more.They are always polite and have a chat with Mum and I know she is safe with them . The management team are always helpful and will call you if there are any concerns .
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)
Thank you very much for your review. We will pass this on to the staff concerned
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Frequently Asked Questions about Meritum Independent Living
Costs for home care providers owned by Meritum Independent Living
Average costs for home care provided by Meritum Independent Living by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Meritum Independent Living, based on 3 out of their 3 locations.
| Type of Care Provided | Average Weekly Cost |
|---|---|
| Visiting Care (hourly) | £20.76 |
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.
How many Agencies does Meritum Independent Living own?
Meritum Independent Living own 3 Agencies.
Which Meritum Independent Living Agencies have the highest review score?
Meritum Integrated Care LLP (Ashford), Meritum Integrated Care LLP (Folkestone) & Meritum Integrated Care LLP (Maidstone) have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Meritum Independent Living to verify any information. View our terms and conditions. Meritum Independent Living has an Enhanced Service – more info.