Home Care Providers Owned by Meritum Independent Living in Kent

We have had absolutely no problems in the 4 or 5 months we have been with these carers. The staff are all very good and some are exceptional. They are always friendly and helpful and the visits are always on, or very close, to time.

My dad was very reluctant to receive care, but he soon became very keen to have the carers visit daily as they were very friendly and helpful, and encouraged him to maintain as much of his independence as possible. The office staff couldn't have been more accommodating; from assessment to start of package was very quick and professional.

I met many carers during the time I used the service and was impressed by their care and compassion. Nothig was too much trouble and always done willingly with a smile.

I am happy with the service from Meritum. The girls are lovely and friendly. They are very supportive and professional.

Overall assessment is good. Carers are very good. They are essential for me to be washed and changed as I cannot walk or get to the bathroom ( upstairs)

Only problem is some irregularities in the times they arrive, mainly due to previous clients needs.

We have the carers go in 3 times a day since Sept 2025. They are all so good with him, as he can be a right royal pain sometimes. One of the carers that shines out to me is Clint. He takes the time with my dad and goes that extra mile with him. He always keeps up upated with important things and calls straight away if there are any issues. Would rate this company 10 out of 10.

Thank you

Maritum have been caring for Jack for the last eighteen months, and we are very happy with the service provided. The team are very careful with Jack as he is confined to bed and their cheerful attitude is much appreciated.

She's full of positive energy all the time. Even interacts with my children and they love her.

I have been using Meritum Integrated Care LLP for 6 months, and I am happy with the care my husband receives from them. The team are lovely and provides the care expected from them. They always bring a smile to my husband. They treat me with respect and include me in everything. They are an amazing, lovely, caring team.

These people have saved my sanity. Always arrive with a smile and friendly. They are wonderful with my husband; they treat him with dignity and respect and get the best out of him. They always ask how I am and notice if I'm tired, which means a lot. They seem to be aware of my needs, too. I can't give enough praise to the office and the wonderful carers. Thank you.

Very good

The carers at Meritum Integrated Care have had such a positive impact on my grans life, and are all so kind and caring. They always go above and beyond for her and treat her with such dignity and respect. I would recommend Meritum to anyone who is looking for care.

All the carers I had were very thoughtful, friendly and kind. I am glad I am more independent, but miss them. As it was like having friends visit.

I found all the carers that come into my mum's really helpful and they're more than happy to help out with tasks that need doing. All the guys that Work from Merton in Folkestone have been wonderful. Each and every one of them that goes into my mum's make sure she's okay and offer she needs.

My experience so far has been very good. Thank you.

Meritum have consistently shown a caring, professional and understanding approach to my mother's care. They are flexible, very considerate and are focussed on meeting my mother's individual needs, adapting their care provision accordingly. I am very reassured by, and impressed with, the quality of the care staff and management team. Thank you Meritum for providing such valuable care.

I am very happy with the staff who came to me they are always cheerful and arrive early in the day.

When I brought everything to the attention of the manageress in an email they arranged to come round to discuss about it, as soon as she stepped into my property I asked if she could take her shoes off, she refused, I said the carers do, she said they shouldn't and continued with giving us 10 days notice, everything was my fault and not the carer! Shameful

The ladies are always very kind and helpful, they always make sure we don't need anything else. We request they phone before arriving to give me time to get my husband into bed, which they always do. My only complaint would be that the timings are so random one evening call could be at 5pm, the next night it could be 8:30pm. However whenever I have needed their help quickly, they have always been able to help within the hour.