Home Care Providers Owned by Meritum Independent Living in Kent

All the carers I had were very thoughtful, friendly and kind. I am glad I am more independent, but miss them. As it was like having friends visit.

I found all the carers that come into my mum's really helpful and they're more than happy to help out with tasks that need doing. All the guys that Work from Merton in Folkestone have been wonderful. Each and every one of them that goes into my mum's make sure she's okay and offer she needs.

My experience so far has been very good. Thank you.

Meritum have consistently shown a caring, professional and understanding approach to my mother's care. They are flexible, very considerate and are focussed on meeting my mother's individual needs, adapting their care provision accordingly. I am very reassured by, and impressed with, the quality of the care staff and management team. Thank you Meritum for providing such valuable care.

I am very happy with the staff who came to me they are always cheerful and arrive early in the day.

When I brought everything to the attention of the manageress in an email they arranged to come round to discuss about it, as soon as she stepped into my property I asked if she could take her shoes off, she refused, I said the carers do, she said they shouldn't and continued with giving us 10 days notice, everything was my fault and not the carer! Shameful

The ladies are always very kind and helpful, they always make sure we don't need anything else. We request they phone before arriving to give me time to get my husband into bed, which they always do. My only complaint would be that the timings are so random one evening call could be at 5pm, the next night it could be 8:30pm. However whenever I have needed their help quickly, they have always been able to help within the hour.

Chris Owens and Susan

All of the carers we have had come to mum have been very good. There have been a couple that have stood out and have definately gone above and beyond and have been exceptionally amazing. One carer in particular literally saved my mums life and performed CPR. After a stay in hospital we now have mum back home with us thanks to the quick thinking and training from her carer. She is an absolute gem and uses gentleness in getting her washed and dressed. As a family we cannot thank her enough. After coming home mums care needed to be increased and thanks to the whole team this was arranged effortlessly and was in place immediately. Thank you Meritum.

I am very happy with my carers and the support they give me. They really help me get organised and make sure I stick to a regular routine. This will include different jobs like making the bed, cleaning the bathroom, cleaning up the kitchen, hoovering and ironing.They are also really helpful with my weekly food shopping making sure I spend money wisely, and stick to the budget. I have two different carers with different styles, both of whom are helpful and always check my wellbeing and how I feel in myself.

My wife, who was in the last stage of Parkinson's disease, was cared for from January 2025 to August 2025. She had 2 carers 3 times a day. She was cared for with empathy and dignity, and that was when her condition deteriorated.

Friendly and helpful.

All the care team are very compassionate and have patience when supporting my father. They communicate well and always ask for consent. They maintain dignity and are very reliable which as a family we always look forward to receiving care from Meritum for our father.

Thank you very much.

We had never used carers before so when I called through and spoke to the office about my dad's requirements, I honestly felt so reassured. They listened and understood exactly what our needs were. The carers visit my dad every day and we do not have a bad word to say about any of them.

It also gives him peace of mind that someone is on hand when having a shower if he runs into difficulty.

The carer comes for 2 hours and is very good.

I found the service I received is very good. The carers are very helpful and caring. Nothing about them all very kind, will do things above the normal care.

We have been so very pleased with this care company they always respond so quickly & efficiently to our requests. The Carers are just amazing it is so lovely to hear my mum (who has Alzheimer's) laughing away with her regular Carer. I feel so assured my mum is really getting the best care. Wouldn't use anyone else!

Have been having cleaning done my Meritum for a few years. Very friendly, caring company. Office staff also knew who I was when I phoned and the lovely staff member, who came twice a week, did a thorough job and always had a smile on her face.

The service offers efficient and kind care. All carers treat my husband with respect. We have built up a relationship with a couple of carers which is helpful.