Meritum Integrated Care LLP (Folkestone)

Unit 28 Folkestone Enterprise Cen, Shearway Business Park, Folkestone CT19 4RH
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9.7 11 Reviews
  • Meritum Integrated Care LLP (Folkestone), Folkestone
Meritum Integrated Care LLP (Folkestone) provides a variety of high-quality care services for people who want to live independently at home in Folkstone, Kent.

Care packages include services such as domestic care and support, domiciliary care, personal care, dementia care, hospital discharge and postoperative care, amongst others.

Respite care is also offered to families who require a break from looking after loved ones.

Person-centered care is administered to individuals by a highly skilled professional team who treat everyone with dignity and respect.
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Care Provided by Meritum Integrated Care LLP (Folkestone)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Mental Health Condition
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20.76 – £24.91
  • Weekly Live-in Care Fees: £1100 – £1300

We have enhanced rates for rural areas, please enquire if you fall into this category.

These prices are only a guideline, please contact Meritum Integrated Care LLP (Folkestone) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Charlotte Jones (Manager)

Meritum Integrated Care LLP (Folkestone) Reviews (11)

9.7

Meritum Integrated Care LLP (Folkestone) has a Review Score of 9.7 (9.651) out of 10, based on 11 reviews in the last 2 years.
Over all time Meritum Integrated Care LLP (Folkestone) has 11 reviews.

Overall Experience
  • 7
  • 4
  • 0
  • 0
  • 0
Date Published
  • 11
  • 6
  • 6
  • 11
  • 0
Reviewer Connection to Meritum Integrated Care LLP (Folkestone)
  • 6
  • 2
  • 1
  • 1
  • 1
Total of 11, showing 1-11
Review from Pamela S (Friend of Client) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S A (Client) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with my carers now, you could not wish for any one better. They are so helpful and kind, they look after you and they are always there for you. I recommend them to any one. They are good workers and honest.
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  • Treated with Dignity
  • Value for Money
Review from Tiffany M (Client) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care. Very understanding staff. Help both with mental health and physical health problems. Staff respect my dignity, too, which is a big thing for me. From helping remind me to wash, to helping with household tasks
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  • Treated with Dignity
  • Value for Money
Review from Linda L (Client) published on 8 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very happy with the punctuality of regular carers. People that are walkers are generally late and new and it's very annoying. Tasks are undertaken well, however a couple of issues need to be addressed and I'm confident they will get done, a big shout out to 4 staff members in particular.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from J A (Daughter of Client) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Meritum have been caring for my mother, who is unable to walk and has advanced dementia, I have had no worries. They are so professional and always arrive on time, do everything we ask them to do and are friendly staff. My mum loves them. To get the best from them, good communication is important,
and we have a good relationship with any issues or needs brought up straight away. I absolutely can't recommend them enough.
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Folkestone)
Thank you for your review, we will make sure this gets passed onto the staff involved
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Trudy H (Mother of Client) published on 3 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The 2 carers we mainly get both take their time with my daughter talk to her come to the door with a very Happy welcome and attitude , they help my daughter the best they can and if my daughter is not well they always ask if there is anything else they can do. They are both polite and caring and helpfull
and we both think the world of them. Thank you for sending them for my daughter , lovely office aswell when I ring and speak to staff . Many thanks for my daughters care
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Folkestone)
Thank you for your review, we will make sure this gets passed onto the staff involved in your mother's care
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maria G (Wife of Client) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are excellent, nothing is too much trouble. They are kind, friendly and fun. They respect my husband and always ask him what he wants and how. They are respectful of other members of the family and at home. Times are sometimes out of sync. They can be either very early or late, not the fault
of carers but their workload, the office insisting they book clients in at certain times. This has caused distress to my husband on a number of occasions and to the routine of our household. Please keep to times.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from G R (Client) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the carers. I would very much tell others of my experience.
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  • Treated with Dignity
  • Value for Money
Review from Pauline P (Wife of Client) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers come in to care for my husband. Always willing to help and assist him for whatever he wants. One point I add they always ask if I'm ok - thoughtful and welcome. Always check more than once my husband is ok and safe. Each carer that comes in is always understanding.
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Review from J R (Client) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very fortunate with my two carers. Both keep up on time and are a great help to me. They are also two good human beings.
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  • Value for Money
Review from Geoffrey R (Client) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although I have indicated that this review is related to June 2024, it also covers the several years I have been with Meritum. Since first being taken care of by Meritum I have enjoyed their service and professional care. Every one of the carers that attend to me have become friends as they are all
completely relaxed and cheerful and comfortable around me and this has become so natural that I consider them good neighbours who check in on me every day. They always make sure I am in the best of health and always ask what else they can do for me.
Earlier this year my regular carer saved my life as I had a seizure and collapsed. He arrived at my residence, saw what had happened, phoned emergency services and gave me resuscitation. Looking back on this occasion I realised that this was a normal, though not every day, procedure. Such is the professionalism of Meritum carers.
Reply from nick saunders, Partner at Meritum Integrated Care LLP (Folkestone)
Thank you so much for your review, I will pass on your comments to the care assistants involved in your care especially the one concerning the incident you described.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Meritum Integrated Care LLP (Folkestone) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.651 for Meritum Integrated Care LLP (Folkestone) is calculated as follows: ( (46 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 63 Ratings = 4.651
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Meritum Integrated Care LLP (Folkestone) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Meritum Integrated Care LLP (Folkestone)

What Type of Services does Meritum Integrated Care LLP (Folkestone) offer?

Meritum Integrated Care LLP (Folkestone) offers Home Care.

How many Carers does Meritum Integrated Care LLP (Folkestone) employ?

Meritum Integrated Care LLP (Folkestone) employs 49 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Meritum Integrated Care LLP (Folkestone) to verify any information. View our terms and conditions. Meritum Integrated Care LLP (Folkestone) has an Enhanced Service - more info.