Meritum Integrated Care LLP (Folkestone)

I am happy with the service from Meritum. The girls are lovely and friendly. They are very supportive and professional.

Overall assessment is good. Carers are very good. They are essential for me to be washed and changed as I cannot walk or get to the bathroom ( upstairs)

Only problem is some irregularities in the times they arrive, mainly due to previous clients needs.

We have the carers go in 3 times a day since Sept 2025. They are all so good with him, as he can be a right royal pain sometimes. One of the carers that shines out to me is Clint. He takes the time with my dad and goes that extra mile with him. He always keeps up upated with important things and calls straight away if there are any issues. Would rate this company 10 out of 10.

Maritum have been caring for Jack for the last eighteen months, and we are very happy with the service provided. The team are very careful with Jack as he is confined to bed and their cheerful attitude is much appreciated.

She's full of positive energy all the time. Even interacts with my children and they love her.

I have been using Meritum Integrated Care LLP for 6 months, and I am happy with the care my husband receives from them. The team are lovely and provides the care expected from them. They always bring a smile to my husband. They treat me with respect and include me in everything. They are an amazing, lovely, caring team.

These people have saved my sanity. Always arrive with a smile and friendly. They are wonderful with my husband; they treat him with dignity and respect and get the best out of him. They always ask how I am and notice if I'm tired, which means a lot. They seem to be aware of my needs, too. I can't give enough praise to the office and the wonderful carers. Thank you.

Very good

I found all the carers that come into my mum's really helpful and they're more than happy to help out with tasks that need doing. All the guys that Work from Merton in Folkestone have been wonderful. Each and every one of them that goes into my mum's make sure she's okay and offer she needs.

I am very happy with the staff who came to me they are always cheerful and arrive early in the day.

When I brought everything to the attention of the manageress in an email they arranged to come round to discuss about it, as soon as she stepped into my property I asked if she could take her shoes off, she refused, I said the carers do, she said they shouldn't and continued with giving us 10 days notice, everything was my fault and not the carer! Shameful

Chris Owens and Susan

Friendly and helpful.

I am very pleased with my carers now, you could not wish for any one better. They are so helpful and kind, they look after you and they are always there for you. I recommend them to any one. They are good workers and honest.

Fantastic care. Very understanding staff. Help both with mental health and physical health problems. Staff respect my dignity, too, which is a big thing for me. From helping remind me to wash, to helping with household tasks

I am very happy with the punctuality of regular carers. People that are walkers are generally late and new and it's very annoying. Tasks are undertaken well, however a couple of issues need to be addressed and I'm confident they will get done, a big shout out to 4 staff members in particular.

Since Meritum have been caring for my mother, who is unable to walk and has advanced dementia, I have had no worries. They are so professional and always arrive on time, do everything we ask them to do and are friendly staff. My mum loves them. To get the best from them, good communication is important, and we have a good relationship with any issues or needs brought up straight away. I absolutely can't recommend them enough.

The 2 carers we mainly get both take their time with my daughter talk to her come to the door with a very Happy welcome and attitude , they help my daughter the best they can and if my daughter is not well they always ask if there is anything else they can do. They are both polite and caring and helpfull and we both think the world of them. Thank you for sending them for my daughter , lovely office aswell when I ring and speak to staff . Many thanks for my daughters care

The carers are excellent, nothing is too much trouble. They are kind, friendly and fun. They respect my husband and always ask him what he wants and how. They are respectful of other members of the family and at home. Times are sometimes out of sync. They can be either very early or late, not the fault of carers but their workload, the office insisting they book clients in at certain times. This has caused distress to my husband on a number of occasions and to the routine of our household. Please keep to times.

I am very happy with the carers. I would very much tell others of my experience.