Submit a Review for Meritum Integrated Care LLP (Folkestone)
Unit 28 Folkestone Enterprise Cen, Shearway Business Park, Folkestone, CT19 4RH
View full details of Meritum Integrated Care LLP (Folkestone)Latest Reviews for Meritum Integrated Care LLP (Folkestone)
26 January 2026
I found all the carers that come into my mum's really helpful and they're more than happy to help out with tasks that need doing. All the guys that Work from Merton in Folkestone have been wonderful. Each and every one of them that goes into my mum's make sure she's okay and offer she needs.
05 January 2026
I am very happy with the staff who came to me they are always cheerful and arrive early in the day.
31 December 2025
I'm appalled by the service received by a certain carer and a certain manager in Meritum!
The carer was rude, argumentative and disrespecting! They didn't change their gloves after a bowl movement and I mentioned this several times to them.
They greeted my uncle with "what's up" when it should of
been "good morning how are you" every call was rushed, one Saturday evening when my uncle was being put to bed it took 7 minutes but they logged 20 minutes, but my cctv proved it was 7 minutes, another time my uncle was just finishing his dinner, as he took his last bite the carer said "you done" when they should of said "have you finished "
When I brought everything to the attention of the manageress in an email they arranged to come round to discuss about it, as soon as she stepped into my property I asked if she could take her shoes off, she refused, I said the carers do, she said they shouldn't and continued with giving us 10 days notice, everything was my fault and not the carer! Shameful
15 December 2025
We have been having carers from Meritum care now for a few months, all the carers and office staff have all been very kind and caring to myself and my partner, who is now having palliative care now. I really don't know how we would manage without their care and support. Thank you to all the
Management and office staff and carers at Meritum you are all so kind.
Kind regards
Chris Owens and Susan
23 October 2025
Friendly and helpful.
06 August 2025
I am very pleased with my carers now, you could not wish for any one better. They are so helpful and kind, they look after you and they are always there for you. I recommend them to any one. They are good workers and honest.
14 July 2025
Fantastic care. Very understanding staff. Help both with mental health and physical health problems. Staff respect my dignity, too, which is a big thing for me. From helping remind me to wash, to helping with household tasks
08 July 2025
I am very happy with the punctuality of regular carers. People that are walkers are generally late and new and it's very annoying. Tasks are undertaken well, however a couple of issues need to be addressed and I'm confident they will get done, a big shout out to 4 staff members in particular.
03 July 2025
Since Meritum have been caring for my mother, who is unable to walk and has advanced dementia, I have had no worries. They are so professional and always arrive on time, do everything we ask them to do and are friendly staff. My mum loves them. To get the best from them, good communication is
important, and we have a good relationship with any issues or needs brought up straight away. I absolutely can't recommend them enough.
03 July 2025
The 2 carers we mainly get both take their time with my daughter talk to her come to the door with a very Happy welcome and attitude , they help my daughter the best they can and if my daughter is not well they always ask if there is anything else they can do. They are both polite and caring and
helpfull and we both think the world of them. Thank you for sending them for my daughter , lovely office aswell when I ring and speak to staff . Many thanks for my daughters care
03 October 2024
The carers are excellent, nothing is too much trouble. They are kind, friendly and fun. They respect my husband and always ask him what he wants and how. They are respectful of other members of the family and at home. Times are sometimes out of sync. They can be either very early or late, not the
fault of carers but their workload, the office insisting they book clients in at certain times. This has caused distress to my husband on a number of occasions and to the routine of our household. Please keep to times.
18 September 2024
I am very happy with the carers. I would very much tell others of my experience.
25 July 2024
Carers come in to care for my husband. Always willing to help and assist him for whatever he wants. One point I add they always ask if I'm ok - thoughtful and welcome. Always check more than once my husband is ok and safe. Each carer that comes in is always understanding.
24 July 2024
I have been very fortunate with my two carers. Both keep up on time and are a great help to me. They are also two good human beings.
03 July 2024
Although I have indicated that this review is related to June 2024, it also covers the several years I have been with Meritum. Since first being taken care of by Meritum I have enjoyed their service and professional care. Every one of the carers that attend to me have become friends as they are all
completely relaxed and cheerful and comfortable around me and this has become so natural that I consider them good neighbours who check in on me every day. They always make sure I am in the best of health and always ask what else they can do for me.
Earlier this year my regular carer saved my life as I had a seizure and collapsed. He arrived at my residence, saw what had happened, phoned emergency services and gave me resuscitation. Looking back on this occasion I realised that this was a normal, though not every day, procedure. Such is the professionalism of Meritum carers.
Latest Reviews for Meritum Integrated Care LLP (Folkestone)
26 January 2026
I found all the carers that come into my mum's really helpful and they're more than happy to help out with tasks that need doing. All the guys that Work from Merton in Folkestone have been wonderful. Each and every one of them that goes into my mum's make sure she's okay and offer she needs.
05 January 2026
I am very happy with the staff who came to me they are always cheerful and arrive early in the day.
31 December 2025
I'm appalled by the service received by a certain carer and a certain manager in Meritum!
The carer was rude, argumentative and disrespecting! They didn't change their gloves after a bowl movement and I mentioned this several times to them.
They greeted my uncle with "what's up" when it should of
been "good morning how are you" every call was rushed, one Saturday evening when my uncle was being put to bed it took 7 minutes but they logged 20 minutes, but my cctv proved it was 7 minutes, another time my uncle was just finishing his dinner, as he took his last bite the carer said "you done" when they should of said "have you finished "
When I brought everything to the attention of the manageress in an email they arranged to come round to discuss about it, as soon as she stepped into my property I asked if she could take her shoes off, she refused, I said the carers do, she said they shouldn't and continued with giving us 10 days notice, everything was my fault and not the carer! Shameful
15 December 2025
We have been having carers from Meritum care now for a few months, all the carers and office staff have all been very kind and caring to myself and my partner, who is now having palliative care now. I really don't know how we would manage without their care and support. Thank you to all the
Management and office staff and carers at Meritum you are all so kind.
Kind regards
Chris Owens and Susan
23 October 2025
Friendly and helpful.
06 August 2025
I am very pleased with my carers now, you could not wish for any one better. They are so helpful and kind, they look after you and they are always there for you. I recommend them to any one. They are good workers and honest.
14 July 2025
Fantastic care. Very understanding staff. Help both with mental health and physical health problems. Staff respect my dignity, too, which is a big thing for me. From helping remind me to wash, to helping with household tasks
08 July 2025
I am very happy with the punctuality of regular carers. People that are walkers are generally late and new and it's very annoying. Tasks are undertaken well, however a couple of issues need to be addressed and I'm confident they will get done, a big shout out to 4 staff members in particular.
03 July 2025
Since Meritum have been caring for my mother, who is unable to walk and has advanced dementia, I have had no worries. They are so professional and always arrive on time, do everything we ask them to do and are friendly staff. My mum loves them. To get the best from them, good communication is
important, and we have a good relationship with any issues or needs brought up straight away. I absolutely can't recommend them enough.
03 July 2025
The 2 carers we mainly get both take their time with my daughter talk to her come to the door with a very Happy welcome and attitude , they help my daughter the best they can and if my daughter is not well they always ask if there is anything else they can do. They are both polite and caring and
helpfull and we both think the world of them. Thank you for sending them for my daughter , lovely office aswell when I ring and speak to staff . Many thanks for my daughters care
03 October 2024
The carers are excellent, nothing is too much trouble. They are kind, friendly and fun. They respect my husband and always ask him what he wants and how. They are respectful of other members of the family and at home. Times are sometimes out of sync. They can be either very early or late, not the
fault of carers but their workload, the office insisting they book clients in at certain times. This has caused distress to my husband on a number of occasions and to the routine of our household. Please keep to times.
18 September 2024
I am very happy with the carers. I would very much tell others of my experience.
25 July 2024
Carers come in to care for my husband. Always willing to help and assist him for whatever he wants. One point I add they always ask if I'm ok - thoughtful and welcome. Always check more than once my husband is ok and safe. Each carer that comes in is always understanding.
24 July 2024
I have been very fortunate with my two carers. Both keep up on time and are a great help to me. They are also two good human beings.
03 July 2024
Although I have indicated that this review is related to June 2024, it also covers the several years I have been with Meritum. Since first being taken care of by Meritum I have enjoyed their service and professional care. Every one of the carers that attend to me have become friends as they are all
completely relaxed and cheerful and comfortable around me and this has become so natural that I consider them good neighbours who check in on me every day. They always make sure I am in the best of health and always ask what else they can do for me.
Earlier this year my regular carer saved my life as I had a seizure and collapsed. He arrived at my residence, saw what had happened, phoned emergency services and gave me resuscitation. Looking back on this occasion I realised that this was a normal, though not every day, procedure. Such is the professionalism of Meritum carers.