Submit a Review for Helping Hands Home Care (Derby)
31 Shardlow Road, Alvaston, Derby, DE24 0JG
View full details of Helping Hands Home Care (Derby)Latest Reviews for Helping Hands Home Care (Derby)
21 January 2026
Helping Hands have been attending to Mums needs for over two years now. They helped us at a time when we were very pushed for time and had to get care at short notice as the hospital wanted to discharge her very close to Christmas. We were looking at all options, but decided Mum would be happier if
she could stay at home.
I have changed the rota on numerous occasions based on the changes that Mum needs, and it has always been accommodated within 24 to 48 hours. The ladies come out in all weathers and they have never let me down. All the ladies are lovely and they look after Mum really well .
I cannot praise them enough and would highly recommend them to anyone
20 January 2026
My mum came out of residential care after a short illness last week.
She has really settled back home well with the excellent care you have provided.
In particular one carer got mum involved with a task of helping the carer. The carer washed up and mum dried. It is good for mum to be helpful where
she can.
Helping Hands have understood what my mum needs and are working closely with us.
11 November 2025
Both myself and other members of the family have been impressed by the care my mother is receiving by each of your carers. I would not hesitate to recommend Helping Hands, who requires care assistance.
03 November 2025
I would like to thank all the staff who have cared for Dad over the last few months. They have shown kindness and go to great lengths to maintain his dignity.
Helping Hands have always responded to dads' and my needs promptly and treated us with respect and care. They aim to keep Dad as
independent as possible while ensuring his safety. Happy to have chosen you to help us. Thanks, Alan and Kay.
30 September 2025
My experience with 'Helping Hands' has been very good. The carers do their job with care and consideration for my wife, Elizabeth. I have no complaints about anything. Some of the carers are very helpful with other minor problems, which I appreciate. Keep up the good work!!
25 September 2025
Helping Hands have absolutely been the reason why mum can live independently in her home.
As a family - peace of mind for mums' safety and happiness in the priority - all of this is provided by Helping Hands.
The main carers are completely in charge of all matters to make mum's life good, and
they ensure we adapt as a family to all the changes as mum gets older and care needs change.
04 September 2025
I have been with Helping Hands since Jan 2025 who was recommended to me by a friend. I can honestly say I have no regrets. I have peace of mind knowing that I can rely on my 'helper' to keep my place of residence as I would wish it to be. Nothing is too much trouble.
28 August 2025
Carers have all been of a high standard, and responsive to new requests as we try to settle into this new phase of life. Mum has been really happy too, even though she didn't think she needed any help! Please do thank all the team for their kind and caring support. We do appreciate their
professionalism, and it gives us huge peace of mind to know she is being looked after by you all. Many Thanks
21 August 2025
Very happy with the care.
25 July 2025
The carers are very professional and compassionate. They make an effort to provide both practical and emotional support to my Mum. As well as the help with day to day living, having a friendly face and someone to chat to at the start of the day is very important.
Meanwhile, the care provided has
been so important to the rest of the family, as we know that someone is checking on Mum every morning. The carers contact me immediately if there is a problem. Moreover, the daily reports which can be accessed online are so valuable and enable me to work in partnership with the carers.
17 July 2025
My experience of the team at Helping Hands for the past six months has been excellent, friendly, caring, experienced and supportive.
The care has been for my husband, who has Alzheimer's disease and also has had a major operation for cancer. We would have been lost without Helping Hands, a very big
thank you!
07 July 2025
Extremely pleased with my regular carers. Everyone is cheerful and helpful. Only issue is sometimes not getting the rota early enough.
02 July 2025
Excellent service and support and understanding of needs of care and wellbeing of care and mental health and knowledge of your needs and flexible support.
02 July 2025
Dad needed care & help with a medical issue, but the help & care has grown into other assistance a 94 year old requires.
Excellent service & lovely carers.
30 June 2025
I enjoy the companionship of my live in carer. It gives me a chance to get to know them properly. They help me with everyday life, and we share a lot of laughs together.
26 June 2025
Helping Hands has been looking after my mum for nearly a year following a nasty fall and a long stay in hospital. We are very happy with the care mum receives and she has built-up a good relationship with her carer. We are able to increase visits very easily if mum needs extra help. All the staff
we have dealt with are very friendly and professional. Nothing is too much trouble.
10 April 2025
Very happy with all the care I have received.
10 March 2023
Most of the carers provide very good care. Sometimes they forget things but not all of them, and not often.
10 March 2023
I have received a good standard of service from very helpful and pleasant staff.
08 March 2023
Found our carer very good, efficient and pleasant at looking after my wife who is very pleased she is our carer. She also checks on what I do, makes suggestions on how to do it correctly. We both hope she stays as my wife carer for many years.
Latest Reviews for Helping Hands Home Care (Derby)
21 January 2026
Helping Hands have been attending to Mums needs for over two years now. They helped us at a time when we were very pushed for time and had to get care at short notice as the hospital wanted to discharge her very close to Christmas. We were looking at all options, but decided Mum would be happier if
she could stay at home.
I have changed the rota on numerous occasions based on the changes that Mum needs, and it has always been accommodated within 24 to 48 hours. The ladies come out in all weathers and they have never let me down. All the ladies are lovely and they look after Mum really well .
I cannot praise them enough and would highly recommend them to anyone
20 January 2026
My mum came out of residential care after a short illness last week.
She has really settled back home well with the excellent care you have provided.
In particular one carer got mum involved with a task of helping the carer. The carer washed up and mum dried. It is good for mum to be helpful where
she can.
Helping Hands have understood what my mum needs and are working closely with us.
11 November 2025
Both myself and other members of the family have been impressed by the care my mother is receiving by each of your carers. I would not hesitate to recommend Helping Hands, who requires care assistance.
03 November 2025
I would like to thank all the staff who have cared for Dad over the last few months. They have shown kindness and go to great lengths to maintain his dignity.
Helping Hands have always responded to dads' and my needs promptly and treated us with respect and care. They aim to keep Dad as
independent as possible while ensuring his safety. Happy to have chosen you to help us. Thanks, Alan and Kay.
30 September 2025
My experience with 'Helping Hands' has been very good. The carers do their job with care and consideration for my wife, Elizabeth. I have no complaints about anything. Some of the carers are very helpful with other minor problems, which I appreciate. Keep up the good work!!
25 September 2025
Helping Hands have absolutely been the reason why mum can live independently in her home.
As a family - peace of mind for mums' safety and happiness in the priority - all of this is provided by Helping Hands.
The main carers are completely in charge of all matters to make mum's life good, and
they ensure we adapt as a family to all the changes as mum gets older and care needs change.
04 September 2025
I have been with Helping Hands since Jan 2025 who was recommended to me by a friend. I can honestly say I have no regrets. I have peace of mind knowing that I can rely on my 'helper' to keep my place of residence as I would wish it to be. Nothing is too much trouble.
28 August 2025
Carers have all been of a high standard, and responsive to new requests as we try to settle into this new phase of life. Mum has been really happy too, even though she didn't think she needed any help! Please do thank all the team for their kind and caring support. We do appreciate their
professionalism, and it gives us huge peace of mind to know she is being looked after by you all. Many Thanks
21 August 2025
Very happy with the care.
25 July 2025
The carers are very professional and compassionate. They make an effort to provide both practical and emotional support to my Mum. As well as the help with day to day living, having a friendly face and someone to chat to at the start of the day is very important.
Meanwhile, the care provided has
been so important to the rest of the family, as we know that someone is checking on Mum every morning. The carers contact me immediately if there is a problem. Moreover, the daily reports which can be accessed online are so valuable and enable me to work in partnership with the carers.
17 July 2025
My experience of the team at Helping Hands for the past six months has been excellent, friendly, caring, experienced and supportive.
The care has been for my husband, who has Alzheimer's disease and also has had a major operation for cancer. We would have been lost without Helping Hands, a very big
thank you!
07 July 2025
Extremely pleased with my regular carers. Everyone is cheerful and helpful. Only issue is sometimes not getting the rota early enough.
02 July 2025
Excellent service and support and understanding of needs of care and wellbeing of care and mental health and knowledge of your needs and flexible support.
02 July 2025
Dad needed care & help with a medical issue, but the help & care has grown into other assistance a 94 year old requires.
Excellent service & lovely carers.
30 June 2025
I enjoy the companionship of my live in carer. It gives me a chance to get to know them properly. They help me with everyday life, and we share a lot of laughs together.
26 June 2025
Helping Hands has been looking after my mum for nearly a year following a nasty fall and a long stay in hospital. We are very happy with the care mum receives and she has built-up a good relationship with her carer. We are able to increase visits very easily if mum needs extra help. All the staff
we have dealt with are very friendly and professional. Nothing is too much trouble.
10 April 2025
Very happy with all the care I have received.
10 March 2023
Most of the carers provide very good care. Sometimes they forget things but not all of them, and not often.
10 March 2023
I have received a good standard of service from very helpful and pleasant staff.
08 March 2023
Found our carer very good, efficient and pleasant at looking after my wife who is very pleased she is our carer. She also checks on what I do, makes suggestions on how to do it correctly. We both hope she stays as my wife carer for many years.