Submit a Review for Helping Hands Home Care (Derby)
31 Shardlow Road, Alvaston, Derby, DE24 0JG
View Full Details of Helping Hands Home Care (Derby)Latest Reviews for Helping Hands Home Care (Derby)
25 July 2025
The carers are very professional and compassionate. They make an effort to provide both practical and emotional support to my Mum. As well as the help with day to day living, having a friendly face and someone to chat to at the start of the day is very important. Meanwhile, the care provided has been so important to the rest of the family, as we know that someone is checking on Mum every morning. The carers contact me immediately if there is a problem. Moreover, the daily reports which can be accessed online are so valuable and enable me to work in partnership with the carers.
17 July 2025
Helping hands are absolutely the best -their carers go the extra mile My mum has had their care for a number of years and they have adapted every time in step with her needs They give me total peace of mind on a day to day basis and are always there to discuss any issues and problem solve I cannot rate them highly enough
17 July 2025
My experience of the team at Helping Hands for the past six months has been excellent, friendly, caring, experienced and supportive. The care has been for my husband, who has Alzheimer's disease and also has had a major operation for cancer. We would have been lost without Helping Hands, a very big thank you!
07 July 2025
Extremely pleased with my regular carers. Everyone is cheerful and helpful. Only issue is sometimes not getting the rota early enough.
02 July 2025
Excellent service and support and understanding of needs of care and wellbeing of care and mental health and knowledge of your needs and flexible support.
02 July 2025
Dad needed care & help with a medical issue, but the help & care has grown into other assistance a 94 year old requires. Excellent service & lovely carers.
30 June 2025
I enjoy the companionship of my live in carer. It gives me a chance to get to know them properly. They help me with everyday life, and we share a lot of laughs together.
26 June 2025
Helping Hands has been looking after my mum for nearly a year following a nasty fall and a long stay in hospital. We are very happy with the care mum receives and she has built-up a good relationship with her carer. We are able to increase visits very easily if mum needs extra help. All the staff we have dealt with are very friendly and professional. Nothing is too much trouble.
10 April 2025
Very happy with all the care I have received.
10 March 2023
Most of the carers provide very good care. Sometimes they forget things but not all of them, and not often.
10 March 2023
I have received a good standard of service from very helpful and pleasant staff.
08 March 2023
Found our carer very good, efficient and pleasant at looking after my wife who is very pleased she is our carer. She also checks on what I do, makes suggestions on how to do it correctly. We both hope she stays as my wife carer for many years.
30 January 2023
Choice of care provider is important. From the start Helping Hands Home Care (Derby) were impressive being able to care for my wife immediately. Helping Hands Home Care (Derby) carers promptly established close patient rapport. The response of a needy patient to a carers arrives needs to be instantly positive. It was a joy to see how a dismayed and confused sufferer could suddenly be smiling. Even though caring can be uncomfortable, friendly and confident treatment puts patients at ease. The Helping Hands team have caring in their bones. Wide ranges of skill and flexibility. From the straightforward to the unusual nothing surprised them. Quick reactions to changing situations. Contacting other services like District Nurses or even facilitating a change in regime. Carers who noticed things, a spot of blood in a catheter tube, a change of skin condition, whatever. Not just noticed... did something about it. It's not just the patients. Care is vital for others involved, loved ones, relatives; everybody. Helping Hands optimised their services for best value, especially important for self-funders. It's essential to recognise the emotional and financial strains that all parties are feeling. Helping hands quickly became like family.
12 January 2023
Helping Hands are excellent care providers. They are professional, friendly, caring and really care about doing their best for the client. I feel my dad is in safe hands and I can relax knowing he is well looked after on the days family are not caring for him. Dad gets on really well with his carers and they all treat him with respect and as an individual person. My dad has a combination of vascular dementia and Alzheimers.
13 October 2022
Satisfied with all aspects from administration to the care Dad receives. They understand that at the moment it is company needed but we presume this will change.
19 July 2022
I started with Helping Hands around two years ago, and they started out being the best agency we, or at least I, had been with for my care. I would say that the first year was amazing, but unfortunately, in recent months the carers have not been up to the standard of care I was receiving in the early days.
13 July 2022
I am 80, disabled and live on my own. I have used the services of Helping Hands Home Care for about five years and they have made it possible for me to remain in my own home. Carers come three times a day, providing personal care, laundry and some domestic work. Over the years I have had many excellent carers. Occasionally, I have experienced some inadequate ones as well but they tend not to stay for long with this company. In the main, my experiences have been good and I thank them.
29 September 2021
Helping Hands have been looking after our mother at home for the past 3 years. They have been very flexible, increasing and decreasing the number of visits depending on Mum's care needs over the years and have always been extremely reliable come sunshine or snow! The Helping Hands team have been caring and attentive and spent time getting to know Mum and chatting with her whilst undertaking their duties which have been of particular benefit during the isolating times of Covid. The team have also communicated promptly and effectively with family when needed. The services provided have allowed Mum to maintain her independence for as long as possible in the comfort of her own home and Mum has always been treated with dignity and respect.
Latest Reviews for Helping Hands Home Care (Derby)
25 July 2025
The carers are very professional and compassionate. They make an effort to provide both practical and emotional support to my Mum. As well as the help with day to day living, having a friendly face and someone to chat to at the start of the day is very important. Meanwhile, the care provided has been so important to the rest of the family, as we know that someone is checking on Mum every morning. The carers contact me immediately if there is a problem. Moreover, the daily reports which can be accessed online are so valuable and enable me to work in partnership with the carers.
17 July 2025
Helping hands are absolutely the best -their carers go the extra mile My mum has had their care for a number of years and they have adapted every time in step with her needs They give me total peace of mind on a day to day basis and are always there to discuss any issues and problem solve I cannot rate them highly enough
17 July 2025
My experience of the team at Helping Hands for the past six months has been excellent, friendly, caring, experienced and supportive. The care has been for my husband, who has Alzheimer's disease and also has had a major operation for cancer. We would have been lost without Helping Hands, a very big thank you!
07 July 2025
Extremely pleased with my regular carers. Everyone is cheerful and helpful. Only issue is sometimes not getting the rota early enough.
02 July 2025
Excellent service and support and understanding of needs of care and wellbeing of care and mental health and knowledge of your needs and flexible support.
02 July 2025
Dad needed care & help with a medical issue, but the help & care has grown into other assistance a 94 year old requires. Excellent service & lovely carers.
30 June 2025
I enjoy the companionship of my live in carer. It gives me a chance to get to know them properly. They help me with everyday life, and we share a lot of laughs together.
26 June 2025
Helping Hands has been looking after my mum for nearly a year following a nasty fall and a long stay in hospital. We are very happy with the care mum receives and she has built-up a good relationship with her carer. We are able to increase visits very easily if mum needs extra help. All the staff we have dealt with are very friendly and professional. Nothing is too much trouble.
10 April 2025
Very happy with all the care I have received.
10 March 2023
Most of the carers provide very good care. Sometimes they forget things but not all of them, and not often.
10 March 2023
I have received a good standard of service from very helpful and pleasant staff.
08 March 2023
Found our carer very good, efficient and pleasant at looking after my wife who is very pleased she is our carer. She also checks on what I do, makes suggestions on how to do it correctly. We both hope she stays as my wife carer for many years.
30 January 2023
Choice of care provider is important. From the start Helping Hands Home Care (Derby) were impressive being able to care for my wife immediately. Helping Hands Home Care (Derby) carers promptly established close patient rapport. The response of a needy patient to a carers arrives needs to be instantly positive. It was a joy to see how a dismayed and confused sufferer could suddenly be smiling. Even though caring can be uncomfortable, friendly and confident treatment puts patients at ease. The Helping Hands team have caring in their bones. Wide ranges of skill and flexibility. From the straightforward to the unusual nothing surprised them. Quick reactions to changing situations. Contacting other services like District Nurses or even facilitating a change in regime. Carers who noticed things, a spot of blood in a catheter tube, a change of skin condition, whatever. Not just noticed... did something about it. It's not just the patients. Care is vital for others involved, loved ones, relatives; everybody. Helping Hands optimised their services for best value, especially important for self-funders. It's essential to recognise the emotional and financial strains that all parties are feeling. Helping hands quickly became like family.
12 January 2023
Helping Hands are excellent care providers. They are professional, friendly, caring and really care about doing their best for the client. I feel my dad is in safe hands and I can relax knowing he is well looked after on the days family are not caring for him. Dad gets on really well with his carers and they all treat him with respect and as an individual person. My dad has a combination of vascular dementia and Alzheimers.
13 October 2022
Satisfied with all aspects from administration to the care Dad receives. They understand that at the moment it is company needed but we presume this will change.
19 July 2022
I started with Helping Hands around two years ago, and they started out being the best agency we, or at least I, had been with for my care. I would say that the first year was amazing, but unfortunately, in recent months the carers have not been up to the standard of care I was receiving in the early days.
13 July 2022
I am 80, disabled and live on my own. I have used the services of Helping Hands Home Care for about five years and they have made it possible for me to remain in my own home. Carers come three times a day, providing personal care, laundry and some domestic work. Over the years I have had many excellent carers. Occasionally, I have experienced some inadequate ones as well but they tend not to stay for long with this company. In the main, my experiences have been good and I thank them.
29 September 2021
Helping Hands have been looking after our mother at home for the past 3 years. They have been very flexible, increasing and decreasing the number of visits depending on Mum's care needs over the years and have always been extremely reliable come sunshine or snow! The Helping Hands team have been caring and attentive and spent time getting to know Mum and chatting with her whilst undertaking their duties which have been of particular benefit during the isolating times of Covid. The team have also communicated promptly and effectively with family when needed. The services provided have allowed Mum to maintain her independence for as long as possible in the comfort of her own home and Mum has always been treated with dignity and respect.