Helping Hands Home Care (Derby)

31 Shardlow Road, Alvaston, Derby DE24 0JG
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9.7 21 Reviews
  • Helping Hands Home Care (Derby), Derby
Helping Hands Home Care (Derby) offers people dedicated personalised domiciliary support.

With flexible packages available for sporadic visits or full-time care, they are committed to providing a system entirely catered to you.

Covering Ashbourne, Belper, Ilkeston, Mickleover, Ripley and the surrounding areas, their local team of dedicated carers are here to provide you with bespoke, person-centred home care packages to enable you to feel safe and independent in your home.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands Home Care provide individually tailored support that is completely unique to you.

Perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Derby) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Carey-Anne Bebbington (Branch Care Manager)

Helping Hands Home Care (Derby) Reviews (21)

9.7

Helping Hands Home Care (Derby) has a Review Score of 9.7 (9.708) out of 10, based on 12 reviews in the last 2 years.
Over all time Helping Hands Home Care (Derby) has 21 reviews.

Overall Experience
  • 13
  • 7
  • 1
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Date Published
  • 21
  • 12
  • 12
  • 12
  • 9
Reviewer Connection to Helping Hands Home Care (Derby)
  • 9
  • 6
  • 2
  • 2
  • 1
  • 1
Total of 21, showing 1-20
Review from M S (Client) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been with Helping Hands since Jan 2025 who was recommended to me by a friend. I can honestly say I have no regrets. I have peace of mind knowing that I can rely on my 'helper' to keep my place of residence as I would wish it to be. Nothing is too much trouble.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Derby)

Thank you for taking the time to leave us a Homecare review, we really do appreciate it.
We are thrilled to hear you have peace of mind knowing you can rely on your 'helper' maintain your residence just how you like it and that nothing is too much trouble.
It is also great to know that after a friend recommended Helping Hands in January you have no regrets.
We will be sure to pass on your feedback to the team at Derby.
Kindest regards

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Review from M C (Daughter-in-law of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers have all been of a high standard, and responsive to new requests as we try to settle into this new phase of life. Mum has been really happy too, even though she didn't think she needed any help! Please do thank all the team for their kind and caring support. We do appreciate their professionalism,
and it gives us huge peace of mind to know she is being looked after by you all. Many Thanks
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Review from Faith H (Client) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care.
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Review from K M (Daughter of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are very professional and compassionate. They make an effort to provide both practical and emotional support to my Mum. As well as the help with day to day living, having a friendly face and someone to chat to at the start of the day is very important.
Meanwhile, the care provided has been
so important to the rest of the family, as we know that someone is checking on Mum every morning. The carers contact me immediately if there is a problem. Moreover, the daily reports which can be accessed online are so valuable and enable me to work in partnership with the carers.
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Review from Suzanne W (Daughter of Client) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping hands are absolutely the best -their carers go the extra mile
My mum has had their care for a number of years and they have adapted every time in step with her needs
They give me total peace of mind on a day to day basis and are always there to discuss any issues and problem solve
I cannot
rate them highly enough
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Review from E W (Wife of Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of the team at Helping Hands for the past six months has been excellent, friendly, caring, experienced and supportive.
The care has been for my husband, who has Alzheimer's disease and also has had a major operation for cancer. We would have been lost without Helping Hands, a very big
thank you!
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Review from A Y (Client) assisted by family/friend published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely pleased with my regular carers. Everyone is cheerful and helpful. Only issue is sometimes not getting the rota early enough.
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Review from M D (Son of Client) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and support and understanding of needs of care and wellbeing of care and mental health and knowledge of your needs and flexible support.
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Review from C W (Daughter of Client) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad needed care & help with a medical issue, but the help & care has grown into other assistance a 94 year old requires.
Excellent service & lovely carers.
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Review from Jose T (Client) assisted by family/friend published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy the companionship of my live in carer. It gives me a chance to get to know them properly. They help me with everyday life, and we share a lot of laughs together.
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Review from V B (Daughter of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands has been looking after my mum for nearly a year following a nasty fall and a long stay in hospital. We are very happy with the care mum receives and she has built-up a good relationship with her carer. We are able to increase visits very easily if mum needs extra help. All the staff
we have dealt with are very friendly and professional. Nothing is too much trouble.
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Review from M L (Client) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all the care I have received.
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Review from Alan D (Client) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most of the carers provide very good care. Sometimes they forget things but not all of them, and not often.
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Review from T W (Client) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received a good standard of service from very helpful and pleasant staff.
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Review from J F (Husband of Client) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found our carer very good, efficient and pleasant at looking after my wife who is very pleased she is our carer. She also checks on what I do, makes suggestions on how to do it correctly. We both hope she stays as my wife carer for many years.
Reply from Carey Bebbington, Branch Care Manager at Helping Hands Home Care (Derby)

Thank you very much for leaving such a brilliant review for us! I'm thrilled to hear how pleased your wife is with our carer and that you consider her to very efficient and pleasant. Your kind feedback means the world to us! Best wishes.

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Review from M B (Husband of Client) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Choice of care provider is important. From the start Helping Hands Home Care (Derby) were impressive being able to care for my wife immediately.
Helping Hands Home Care (Derby) carers promptly established close patient rapport.
The response of a needy patient to a carers arrives needs to be instantly
positive. It was a joy to see how a dismayed and confused sufferer could suddenly be smiling. Even though caring can be uncomfortable, friendly and confident treatment puts patients at ease.
The Helping Hands team have caring in their bones.
Wide ranges of skill and flexibility. From the straightforward to the unusual nothing surprised them. Quick reactions to changing situations. Contacting other services like District Nurses or even facilitating a change in regime. Carers who noticed things, a spot of blood in a catheter tube, a change of skin condition, whatever. Not just noticed... did something about it.
It's not just the patients. Care is vital for others involved, loved ones, relatives; everybody.
Helping Hands optimised their services for best value, especially important for self-funders. It's essential to recognise the emotional and financial strains that all parties are feeling.
Helping hands quickly became like family.
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Review from Clive J (Son of Client) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands are excellent care providers. They are professional, friendly, caring and really care about doing their best for the client. I feel my dad is in safe hands and I can relax knowing he is well looked after on the days family are not caring for him. Dad gets on really well with his carers
and they all treat him with respect and as an individual person. My dad has a combination of vascular dementia and Alzheimers.
Reply from Carey Anne Bebbington, Digital Marketing Executive at Helping Hands Home Care (Derby)

Hi Clive,
Thank you so much for leaving this brilliant review for us! I'm so delighted to hear how impressed you are with our service and that you're able to relax knowing that your dad is in safe hands with our carers. It is our absolute pleasure to provide support for your dad, and we're always happy to help!
Best wishes.

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Review from Karen S (Daughter of Client) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfied with all aspects from administration to the care Dad receives. They understand that at the moment it is company needed but we presume this will change.
Reply from Carey Bebbington, Branch Care Manager at Helping Hands Home Care (Derby)

Hi Karen,
Thank you for taking the time to leave us a great review! I'm really pleased to hear that you're happy with the service we provide and we are ever so grateful for your lovely feedback!
Best wishes.

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Review from Rachel W (Client) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I started with Helping Hands around two years ago, and they started out being the best agency we, or at least I, had been with for my care. I would say that the first year was amazing, but unfortunately, in recent months the carers have not been up to the standard of care I was receiving in the early
days.
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Review from J G (Client) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am 80, disabled and live on my own. I have used the services of Helping Hands Home Care for about five years and they have made it possible for me to remain in my own home. Carers come three times a day, providing personal care, laundry and some domestic work. Over the years I have had many excellent
carers. Occasionally, I have experienced some inadequate ones as well but they tend not to stay for long with this company. In the main, my experiences have been good and I thank them.
Reply from Carey-Anne Bebbington, Branch Care Manager at Helping Hands Home Care (Derby)

What a lovely review, thank you so much! It's wonderful to hear how our carers have made it possible for you to remain in your own home, and it is our absolute pleasure to provide support for you. All of your feedback is greatly appreciated.
Best wishes.

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Helping Hands Home Care (Derby) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Helping Hands Home Care (Derby) is calculated as follows: ( (55 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 72 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Derby) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Carey-Anne

Carey-Anne Bebbington

Job Title: Branch Care Manager

About me


As a branch care manager for Derby, it is my responsibility to lead both the branch and community team to ensure that the day-to-day operations of the branch run smoothly whilst adhering to CQC regulations and adhering to Helping Hand's values and principles. I strive to make a positive environment for all and ensure the customers are safe and free from any harm or abuse. As a leader, my goal is to ensure the carers have the right tools to do their job and are equipped with as much knowledge as to feel appreciated and valued. This way, I can assure the customers are receiving the best care they deserve.


Experience and expertise


I have 15 years of experience in hospitality management, focusing my time on customer service and management. I moved to Derby in 2017 where I started my career at Helping Hands as a carer. My aim was to exceed customers' expectations in their own homes. Given the right tools and support, I grew within the company in every role before becoming a branch care manager.


Why I chose Helping Hands


The care we provide is tailored to the customers' needs and unique to them. It would be hard for me to sell something I never believed in; I believe in the care the carers provide and I believe in the company and the standards that it upholds.

Frequently Asked Questions about Helping Hands Home Care (Derby)

What Type of Services does Helping Hands Home Care (Derby) offer?

Helping Hands Home Care (Derby) offers Home Care.

How many Carers does Helping Hands Home Care (Derby) employ?

Helping Hands Home Care (Derby) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Derby) to verify any information. View our terms and conditions. Helping Hands Home Care (Derby) has an Enhanced Service - more info.