Helping Hands Home Care (Derby)

Helping hands quickly became like family.

Helping Hands are excellent care providers. They are professional, friendly, caring and really care about doing their best for the client. I feel my dad is in safe hands and I can relax knowing he is well looked after on the days family are not caring for him. Dad gets on really well with his carers and they all treat him with respect and as an individual person. My dad has a combination of vascular dementia and Alzheimers.

Satisfied with all aspects from administration to the care Dad receives. They understand that at the moment it is company needed but we presume this will change.

I started with Helping Hands around two years ago, and they started out being the best agency we, or at least I, had been with for my care. I would say that the first year was amazing, but unfortunately, in recent months the carers have not been up to the standard of care I was receiving in the early days.

I am 80, disabled and live on my own. I have used the services of Helping Hands Home Care for about five years and they have made it possible for me to remain in my own home. Carers come three times a day, providing personal care, laundry and some domestic work. Over the years I have had many excellent carers. Occasionally, I have experienced some inadequate ones as well but they tend not to stay for long with this company. In the main, my experiences have been good and I thank them.

Helping Hands have been looking after our mother at home for the past 3 years. They have been very flexible, increasing and decreasing the number of visits depending on Mum's care needs over the years and have always been extremely reliable come sunshine or snow! The Helping Hands team have been caring and attentive and spent time getting to know Mum and chatting with her whilst undertaking their duties which have been of particular benefit during the isolating times of Covid. The team have also communicated promptly and effectively with family when needed. The services provided have allowed Mum to maintain her independence for as long as possible in the comfort of her own home and Mum has always been treated with dignity and respect.