Submit a Review for 1 Oak Home Care
Unit 1 Woodview, Bull Lane, Acton, Sudbury, CO10 0FD
View Full Details of 1 Oak Home CareLatest Reviews for 1 Oak Home Care
12 August 2025
During the recent hot weather advice was sent out to remind people how best to look after themselves and keep safe. Links were sent to us to keep Mum hydrated in different ways such as high water content food and jelly drops all of which we used and put in place. We are very happy with the support and care that we have received and will continue to be guided in keeping all of Mums care needs met.
12 August 2025
1oak have been providing care for my mum in law for the past 2 years and I know they will be alongside me as sadly her dementia progresses..their biggest strength without doubt is their responsiveness and reassurance to any concerns I may have.they provide a24/7 number so even if it's the evening, weekends or bank holiday someone will respond. They are flexible and respond in a timely manner to changes in mum in law's condition and give valuable advice. Continuity of care which is so important in dementia care is maintained and the carers are kind and patient,with the ability to make mum in law smile even on a not so good day I have no doubt that with the care and management team alongside me I will be able to achieve her wish to be looked after at home And that is priceless
05 August 2025
Home care experience have been excellent with a variety of caring staff who all show great respect and care for my wife who enjoys them coming twice a week I hope that my wife's dementia will enable her to stay at home with the further help from carers.
05 August 2025
Excellent service for personal care in the home for elderly people. Reliable, friendly use first names. They take time to get to know their client. Compassionate and give time to smile and talk and to give care in the home of all domestic and personal need nature. They are always kind, caring and polite. They take an interest in their clients needs and feelings and welfare. Alifeline to those who live alone. They were so kind to my mother when my father passed away last week. Sharing a tear in some cases...beyond the call of duty.
05 August 2025
1 Oak Care are providing home care assistance to my wife who had advanced dementia. Three times in a six week period I had to call their emergency service for advice with an ongoing medical situation.I was advised to call for an ambulance for each event. 1 Oak"'s Registered Manager came to our home either just before or after the paramedics arrived. She was able to brief them on my wife's condition and gave us comfort knowing that help was immediately available should we have the need. We have been clients of 1 Oak for the past two year's and have found all the carers to be very understanding and compassionate as we have seen my wife's condition deteriorate and helped me at the most stressful times.
08 November 2024
All 1 Oak Home Care carers are carefully selected as having a caring nature, they look after me as an individual person with kindness and compassion. If I am feeling fatigued, they manage to help me get showered and dried quickly. Then they encourage me to do my Age UK exercises. They go out to their way to take me to my physiotherapist every 4-6 weeks. They are all good timekeepers, if there's a delay because of traffic difficulties someone always rings me to explain the situation. My family are extremely happy with the care I receive. The CEO has recently prepared a Client Handbook which I found interesting giving the background and philosophy of the company, also what your expectations of 1 Oak Home Care, and 1 Oak expectations of you. When I had an unexpected situation a senior care manager was quickly able to help me. I tell all people of my generation, how wonderful 1 Oak Company is, and I highly recommend them.
28 October 2024
Reliable and helpful staff. I am lucky enough to have a regular carer who lives in my village which makes sense, and she is used to my needs. When she is on holiday, I have different carers. The managing staff are helpful in caring for my needs when I have doctor, dentist and optician appointments and send carers to take me. When I have been ill, they have contacted my GP to get help.
28 October 2024
I am so pleased that 1 Oak was recommended to me. You could never meet such a friendly and supportive load of carers anywhere else I am sure. How they remember so much is a miracle, where things are and my own particular needs. Only one thing that they seem to lack any knowledge of is how to wash anyone's hair!!!!! As this must be part of the help and caring they give, I would have thought this was an essential part of caring. They all give lots of extra tips too, and never seem to rush anything. I would certainly recommend 1 Oak carers.
03 April 2024
1 Oak have been incredibly supportive through a very difficult time with my elderly parents. They always go the extra mile to both provide first-class care and keep me informed of any issues. Highly recommended.
28 March 2024
Thank you for the assistance and help in the weeks we have been with 1oak Home Care, and for the support from management and carers. The carers are very cheerful and pleasant to us all. We are very pleased with the attention and care they are delivering to our son. Thank you once again for the support.
28 March 2024
We are happy with the regular care support and the response to emergency additional needs or out-of-hours requests. The care provided has become familiar and additional needs have been managed sensitively.
28 March 2024
We have found the carers provided by 1 Oak sympathetic, efficient and friendly. My mum was a bit resistant at first as she still thinks she can do everything but she does need reminding to take her medication which the carers do in a very gentle way. They also make her bed and tidy her room and bathroom which is a great help to me. At last I feel calm about Mum's care when I need to be away.
17 October 2023
Many thanks for the assistance and help you have given to us over the last weeks. We were relieved to have this support from your management and professional carers at a time it was most needed after my husband was discharged from hospital. We welcomed the carers' reliable and timely visits and the attentive, pleasant and very cheerful manner they all brought to their duty of care. Their help and support meant my husband recovered sufficiently to enable him to undertake his own personal care within a few weeks. Thank you again, we appreciate the constant support you all give to enable clients to live confidently in their own home.
28 September 2023
My mum has been a client for about a month now and is so happy with the lady who comes each week, so much so, she has now increased her visit from once weekly to twice a week. As her daughter, I live away and the peace of mind these visits have given me, by seeing the difference in my mum, is priceless.
15 June 2023
We have been very happy with 1 Oak Home Care and so impressed with how lovely, kind and interesting all the carers are. My dad has absolutely enjoyed all of the people he has met. We have also managed, at the drop of a hat, to get extra help when we've needed it which is fantastic. I always get straight through to the office and speak to such helpful and happy staff. Very organised and friendly, it has made this transition to get help such a great experience. Thank you to all the team, we are so happy that we have found you. Highly recommended.
06 June 2023
1 Oak Home Care could not have been better. All their staff have, unfailingly, been kind, considerate, professional and very caring in the care they have given Dad over the past few weeks and the family appreciate it greatly. In addition, and very importantly, 1 Oak has been easy to contact and very responsive to Dad’s changing needs for which I’m very grateful. I would not hesitate to recommend 1 Oak to anyone needing in-home care.
16 May 2023
1 Oak Home Care has been just what my dad and our family needed at a time of deep upset and uncertainty. They came to us with the utmost professionalism and went above and beyond to understand my dad’s needs, wants and wishes. They put us both at ease and made building strong relationships a focus. They are kind, considerate and thoughtful. They are highly trained compared to other care agencies and do their utmost to meet my dad’s wishes. Dad feels happy and comfortable with the 1 Oak staff. As Dad’s family, I have been informed of everything I need to know along the way and they have been very thorough in managing his medications. We happily recommend 1 Oak to anyone in need of care.
19 April 2023
1 Oak Home Care is simply one of the best care companies that I have ever seen. The constant top-quality that they provide, not only to my partner but to myself as well, is amazing. The compassion that each caregiver shows is incredible and has made having them at our house a genuine pleasure, something that I thought nigh impossible due to my special needs but they work so well with myself and my partner that it has become a wonderful interaction that we look forward to each day. I can say with all certainty that our lives have been so very much improved since the day that they began coming to help care for my partner and we don't know where we would be if it weren't for the wonderful people going above and beyond each working day to make everything so much easier.
21 March 2023
I’m very happy with the service provided by 1 Oak Home Care. On the whole, the carers have been kind, caring, willing and generally simpatico! Naturally, I have my favourites but, having said that, I don’t think there has been a single one that I didn’t think was professional, well-trained and nice. In some cases, they seem quite dedicated to their jobs.
21 March 2023
1 Oak Home Care are always punctual, reliable and give first-class care, they especially care and understand the needs of the person they are caring for. We are very pleased with all aspects of the care they are providing.
Latest Reviews for 1 Oak Home Care
12 August 2025
During the recent hot weather advice was sent out to remind people how best to look after themselves and keep safe. Links were sent to us to keep Mum hydrated in different ways such as high water content food and jelly drops all of which we used and put in place. We are very happy with the support and care that we have received and will continue to be guided in keeping all of Mums care needs met.
12 August 2025
1oak have been providing care for my mum in law for the past 2 years and I know they will be alongside me as sadly her dementia progresses..their biggest strength without doubt is their responsiveness and reassurance to any concerns I may have.they provide a24/7 number so even if it's the evening, weekends or bank holiday someone will respond. They are flexible and respond in a timely manner to changes in mum in law's condition and give valuable advice. Continuity of care which is so important in dementia care is maintained and the carers are kind and patient,with the ability to make mum in law smile even on a not so good day I have no doubt that with the care and management team alongside me I will be able to achieve her wish to be looked after at home And that is priceless
05 August 2025
Home care experience have been excellent with a variety of caring staff who all show great respect and care for my wife who enjoys them coming twice a week I hope that my wife's dementia will enable her to stay at home with the further help from carers.
05 August 2025
Excellent service for personal care in the home for elderly people. Reliable, friendly use first names. They take time to get to know their client. Compassionate and give time to smile and talk and to give care in the home of all domestic and personal need nature. They are always kind, caring and polite. They take an interest in their clients needs and feelings and welfare. Alifeline to those who live alone. They were so kind to my mother when my father passed away last week. Sharing a tear in some cases...beyond the call of duty.
05 August 2025
1 Oak Care are providing home care assistance to my wife who had advanced dementia. Three times in a six week period I had to call their emergency service for advice with an ongoing medical situation.I was advised to call for an ambulance for each event. 1 Oak"'s Registered Manager came to our home either just before or after the paramedics arrived. She was able to brief them on my wife's condition and gave us comfort knowing that help was immediately available should we have the need. We have been clients of 1 Oak for the past two year's and have found all the carers to be very understanding and compassionate as we have seen my wife's condition deteriorate and helped me at the most stressful times.
08 November 2024
All 1 Oak Home Care carers are carefully selected as having a caring nature, they look after me as an individual person with kindness and compassion. If I am feeling fatigued, they manage to help me get showered and dried quickly. Then they encourage me to do my Age UK exercises. They go out to their way to take me to my physiotherapist every 4-6 weeks. They are all good timekeepers, if there's a delay because of traffic difficulties someone always rings me to explain the situation. My family are extremely happy with the care I receive. The CEO has recently prepared a Client Handbook which I found interesting giving the background and philosophy of the company, also what your expectations of 1 Oak Home Care, and 1 Oak expectations of you. When I had an unexpected situation a senior care manager was quickly able to help me. I tell all people of my generation, how wonderful 1 Oak Company is, and I highly recommend them.
28 October 2024
Reliable and helpful staff. I am lucky enough to have a regular carer who lives in my village which makes sense, and she is used to my needs. When she is on holiday, I have different carers. The managing staff are helpful in caring for my needs when I have doctor, dentist and optician appointments and send carers to take me. When I have been ill, they have contacted my GP to get help.
28 October 2024
I am so pleased that 1 Oak was recommended to me. You could never meet such a friendly and supportive load of carers anywhere else I am sure. How they remember so much is a miracle, where things are and my own particular needs. Only one thing that they seem to lack any knowledge of is how to wash anyone's hair!!!!! As this must be part of the help and caring they give, I would have thought this was an essential part of caring. They all give lots of extra tips too, and never seem to rush anything. I would certainly recommend 1 Oak carers.
03 April 2024
1 Oak have been incredibly supportive through a very difficult time with my elderly parents. They always go the extra mile to both provide first-class care and keep me informed of any issues. Highly recommended.
28 March 2024
Thank you for the assistance and help in the weeks we have been with 1oak Home Care, and for the support from management and carers. The carers are very cheerful and pleasant to us all. We are very pleased with the attention and care they are delivering to our son. Thank you once again for the support.
28 March 2024
We are happy with the regular care support and the response to emergency additional needs or out-of-hours requests. The care provided has become familiar and additional needs have been managed sensitively.
28 March 2024
We have found the carers provided by 1 Oak sympathetic, efficient and friendly. My mum was a bit resistant at first as she still thinks she can do everything but she does need reminding to take her medication which the carers do in a very gentle way. They also make her bed and tidy her room and bathroom which is a great help to me. At last I feel calm about Mum's care when I need to be away.
17 October 2023
Many thanks for the assistance and help you have given to us over the last weeks. We were relieved to have this support from your management and professional carers at a time it was most needed after my husband was discharged from hospital. We welcomed the carers' reliable and timely visits and the attentive, pleasant and very cheerful manner they all brought to their duty of care. Their help and support meant my husband recovered sufficiently to enable him to undertake his own personal care within a few weeks. Thank you again, we appreciate the constant support you all give to enable clients to live confidently in their own home.
28 September 2023
My mum has been a client for about a month now and is so happy with the lady who comes each week, so much so, she has now increased her visit from once weekly to twice a week. As her daughter, I live away and the peace of mind these visits have given me, by seeing the difference in my mum, is priceless.
15 June 2023
We have been very happy with 1 Oak Home Care and so impressed with how lovely, kind and interesting all the carers are. My dad has absolutely enjoyed all of the people he has met. We have also managed, at the drop of a hat, to get extra help when we've needed it which is fantastic. I always get straight through to the office and speak to such helpful and happy staff. Very organised and friendly, it has made this transition to get help such a great experience. Thank you to all the team, we are so happy that we have found you. Highly recommended.
06 June 2023
1 Oak Home Care could not have been better. All their staff have, unfailingly, been kind, considerate, professional and very caring in the care they have given Dad over the past few weeks and the family appreciate it greatly. In addition, and very importantly, 1 Oak has been easy to contact and very responsive to Dad’s changing needs for which I’m very grateful. I would not hesitate to recommend 1 Oak to anyone needing in-home care.
16 May 2023
1 Oak Home Care has been just what my dad and our family needed at a time of deep upset and uncertainty. They came to us with the utmost professionalism and went above and beyond to understand my dad’s needs, wants and wishes. They put us both at ease and made building strong relationships a focus. They are kind, considerate and thoughtful. They are highly trained compared to other care agencies and do their utmost to meet my dad’s wishes. Dad feels happy and comfortable with the 1 Oak staff. As Dad’s family, I have been informed of everything I need to know along the way and they have been very thorough in managing his medications. We happily recommend 1 Oak to anyone in need of care.
19 April 2023
1 Oak Home Care is simply one of the best care companies that I have ever seen. The constant top-quality that they provide, not only to my partner but to myself as well, is amazing. The compassion that each caregiver shows is incredible and has made having them at our house a genuine pleasure, something that I thought nigh impossible due to my special needs but they work so well with myself and my partner that it has become a wonderful interaction that we look forward to each day. I can say with all certainty that our lives have been so very much improved since the day that they began coming to help care for my partner and we don't know where we would be if it weren't for the wonderful people going above and beyond each working day to make everything so much easier.
21 March 2023
I’m very happy with the service provided by 1 Oak Home Care. On the whole, the carers have been kind, caring, willing and generally simpatico! Naturally, I have my favourites but, having said that, I don’t think there has been a single one that I didn’t think was professional, well-trained and nice. In some cases, they seem quite dedicated to their jobs.
21 March 2023
1 Oak Home Care are always punctual, reliable and give first-class care, they especially care and understand the needs of the person they are caring for. We are very pleased with all aspects of the care they are providing.