1 Oak Home Care

I will never be able to thank them enough for looking after my dear mum like she was there own

Always a caring compassionate service from the efficient top management to the wonderful carers in my parents home. The attention to detail, care and respect given to my parents is faultless. Nothing is ever too much trouble and responses to issues or questions at all levels are speedy and always resolved properly. I can't praise 1OAK enough!

Overall, we are really pleased with the support provided and appropriate professionalism and compassion shown by the care team.

My brother, who was born with cerebral palsy, cognitive, has been a client of 1 Oak for at least 4 years. Where to start? Organisational and Administration is second to none as he has been allotted an hour long session at the same time each day with the same small team of male assistants. He is issued with a rota on a weekly basis so that he knows who to expect in the morning. Just these seemingly small things mean the absolute world to him because it gives him a small amount of control over his life. The "boys" as we call his assistants are all different personalities and individual in every way, but the one thing they all have in common is that they meet his requirements exactly. They have become an extension to our very small family. Contact with management is available whenever we need it with clear lines of communication. Access to records is available too. Meals at 1 Oak are also delivered and are nutrional too. We LOVE 1 Oak.

I couldn't rate them more highly.

I think how I have marked my care says it all. And it is very much appreciated it's certainly made a difference to my life. Thankyou to all concerned. I look forward to my block visits it's good company for me..all in all I'm very happy.

1 Oak has been a great source of help and support in my husband's care journey. Our experience with them for the 6 months they have been providing care for my husband 3 times a day has been great. They are flexible and ready to change things around to meet his care needs, which we really appreciate. They have a variety of caring staff, friendly and kind. They are happy to learn from mistakes.The manager and the office staff are great. They are always available for any queries and ready to listen, understanding and approachable. And the manager always try to look for different ways to resolve a matter as quickly as possible. Though, i still feel that a few of the staff are inexperienced, maybe a more thorough training will help. And a more experienced staff needs to work with the inexperienced ones for some time before they are sent out alone in the community. In general, i see great potential in 1 Oak care agency and we are happy with the care they are providing for husband.

During the recent hot weather advice was sent out to remind people how best to look after themselves and keep safe. Links were sent to us to keep Mum hydrated in different ways such as high water content food and jelly drops all of which we used and put in place. We are very happy with the support and care that we have received and will continue to be guided in keeping all of Mums care needs met.

And that is priceless

I hope that my wife's dementia will enable her to stay at home with the further help from carers.

We have been clients of 1 Oak for the past two year's and have found all the carers to be very understanding and compassionate as we have seen my wife's condition deteriorate and helped me at the most stressful times.

Excellent service for personal care in the home for elderly people. Reliable, friendly use first names. They take time to get to know their client. Compassionate and give time to smile and talk and to give care in the home of all domestic and personal need nature. They are always kind, caring and polite. They take an interest in their clients needs and feelings and welfare. Alifeline to those who live alone. They were so kind to my mother when my father passed away last week. Sharing a tear in some cases...beyond the call of duty.

Reliable and helpful staff. I am lucky enough to have a regular carer who lives in my village which makes sense, and she is used to my needs. When she is on holiday, I have different carers. The managing staff are helpful in caring for my needs when I have doctor, dentist and optician appointments and send carers to take me. When I have been ill, they have contacted my GP to get help.

I would certainly recommend 1 Oak carers.

1 Oak have been incredibly supportive through a very difficult time with my elderly parents. They always go the extra mile to both provide first-class care and keep me informed of any issues. Highly recommended.

Thank you for the assistance and help in the weeks we have been with 1oak Home Care, and for the support from management and carers. The carers are very cheerful and pleasant to us all. We are very pleased with the attention and care they are delivering to our son. Thank you once again for the support.

We are happy with the regular care support and the response to emergency additional needs or out-of-hours requests. The care provided has become familiar and additional needs have been managed sensitively.

We have found the carers provided by 1 Oak sympathetic, efficient and friendly. My mum was a bit resistant at first as she still thinks she can do everything but she does need reminding to take her medication which the carers do in a very gentle way. They also make her bed and tidy her room and bathroom which is a great help to me. At last I feel calm about Mum's care when I need to be away.

Many thanks for the assistance and help you have given to us over the last weeks. We were relieved to have this support from your management and professional carers at a time it was most needed after my husband was discharged from hospital. We welcomed the carers' reliable and timely visits and the attentive, pleasant and very cheerful manner they all brought to their duty of care. Their help and support meant my husband recovered sufficiently to enable him to undertake his own personal care within a few weeks. Thank you again, we appreciate the constant support you all give to enable clients to live confidently in their own home.

We have been very happy with 1 Oak Home Care and so impressed with how lovely, kind and interesting all the carers are. My dad has absolutely enjoyed all of the people he has met. We have also managed, at the drop of a hat, to get extra help when we've needed it which is fantastic. I always get straight through to the office and speak to such helpful and happy staff. Very organised and friendly, it has made this transition to get help such a great experience. Thank you to all the team, we are so happy that we have found you. Highly recommended.