Additional fees apply on Bank Holidays
These prices are only a guideline, please contact 1 Oak Home Care to find out the exact price for your requirements.
1 Oak Home Care has a Review Score of 10 (9.975) out of 10, based on 14 reviews in the last 2 years. Over all time 1 Oak Home Care has 44 reviews.
Review from G W (Sister of Client) published on 16 November 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Michael G (Son of Client) published on 26 October 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Angel Doyle at 1 Oak Home Care
Thanks for the review Michael. It's an absolute pleasure supporting your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alison D (Daughter of Client) published on 10 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Mother is extremely comfortable with the carers and we as a family
Reply from Angel Doyle at 1 Oak Home Care
Thanks for the feedback. We are all really happy to have the priviledge of keeping your Mother safer and happier at home with your Father.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Freda D (Client) published on 17 October 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Theresa Street, Registered Manager at 1 Oak Home Care
Thank you so much for your lovely words Freda. It is a pleasure to visit you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 10 (9.975) out of 10 for 1 Oak Home Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.975 for 1 Oak Home Care is calculated as follows: ( (78 Excellents x 5) + (2 Goods x 4) ) ÷ 80 Ratings = 4.975
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for 1 Oak Home Care is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Jul 2018
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Job Title: CEO
Joined: 2017
Angel set up the company in January 2017 with a background in training for the health and social care industry, and then progressed into the world of employment law.
Her goal is to beat isolation, and her new, passionate perspective of Home Care is refreshing and unique. The company had the goal of setting up a Day centre, which opened in 2018 in Acton, Sudbury and then expanded into larger premises in Chilton Industrial Estate in 2020.
Angel achieved her Level 5 Diploma in Leadership for Health and Social Care in 2018.
Job Title: Registered Manager
Joined: 2022
Rhiannon joined the team in 2022 and hit the ground running with implementing new processes and ways of working to ensure that we are not only delivering outstanding care but that we are evidencing this to our governing body – the Care Quality Commission (CQC).
She has worked in the sector for 10 years and specialises in CQC compliance. Rhiannon has Qualifications in Leadership in Health and Social Care and enjoys undertaking further training courses and attending webinars to continually improve our service.
Rhiannon loves being out and about visiting clients and supporting staff, seeing first-hand the difference our team makes every day. Her passion for quality care and hands-on approach helps to strengthen relationships with both clients and colleagues, ensuring we provide the highest possible standards at all times.
Job Title: Care Coordinator
Joined: 2019
Charlotte joined the company in early 2019 as a Care Assistant and progressed to a Senior Carer in 2020.
In 2023 Charlotte took over as Care Coordinator and is doing an amazing job of making sure that the team have a good work/life balance and that clients have their preferred carers in close proximity to each other.
Charlotte spends much of her time liaising with third-party professionals to support our clients with physiotherapy, continence and pharmacy support.
Charlotte is just finishing her Level 4 QCF Lead Practitioner in Health & Social Care.
Job Title: HR Administration
Joined: 2022
Belinda has a background as a Registered Nurse before working as a Deputy Manager in a Care Home setting.
Belinda brings a wealth of clinical knowledge and managerial experience to the role and has been a credit to the company and the industry.
Job Title: Care Coordinator
Joined: 2021
Catey has been with the company since leaving University in 2021 after achieving a degree in Health and Social Care.
Catey covers the coordination for Essex and has been a support for clients and colleagues alike. Catey often works behind the scenes in the office working on finance and invoicing.
Job Title: Team Leader
Joined: 2023
James has been in the care sector for 6 years and has been with us since early 2023.
He has a natural ability to ensure those in our care are at ease when assessing their care needs and is experienced in complex care planning.
James is a huge support to those in the senior team and has a wealth of knowledge due to his continued learning and development.
Job Title: Team Leader
Joined: 2021
Ellie has been with us since 2021 working in the Bury St Edmunds area and has been a sponge for learning as she has developed into a fantastic team leader.
The clients were elated when Ellie got a promotion to a Senior role and she has been a shining example of a team leader.
Ellie is an advocate for clients and will ensure that care is delivered to a high standard whenever she is out and about doing quality checks on the care team.
Job Title: Business Administration Apprentice
Joined: 2024
Scott is our cheerfully happy Apprentice!
Scott started his Level 3 Business Administration apprenticeship in July 2024 and he hit the ground running and has been busy learning the ropes in so many areas of care and the administrative side of it.
All clients and families will likely speak to Scott at one point, as he ensures that clients are contacted to check how things are going and if we can improve. He is also the point of contact for ensuring that clients have a Rota for the upcoming week.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 1 Oak Home Care to verify any information. View our terms and conditions. 1 Oak Home Care has an Enhanced Service - more info.
