1 Oak Home care is a holistic care company that goes above and beyond the standard personal care services usually provided. They focus of what you need on a day to day basis - and also what you want to achieve!
The branch covers Sudbury, Bury St Edmunds and surrounding villages along with a team in Colchester delivering care mainly to the north of the town.
The company provides personal care,...
Care Provided by 1 Oak Home Care
Types of Home Care
- Visiting Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £31 - £38.50
- 30 Minute Visiting Care Fees: £21 - £26.50
Additional fees apply on Bank Holidays
Contact 1 Oak Home Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
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Good to Know
Owner
- 1 Oak Group Ltd
- Private Owned
Person in charge
- Angel Clark (Manager)
1 Oak Home Care Reviews (49)
1 Oak Home Care has a Review Score of 9.8 (9.754) out of 10, based on 14 reviews in the last 2 years.
Over all time 1 Oak Home Care has 49 reviews.
1 Oak provided both palliative care and dementia care for my parents. The efficiency of putting this in place at short notice was remarkable. All the carers showed enormous support and kindness and went above and beyond to ensure that personal care was always given with dignity. The house was always spotless and washing up to date. The communication was exemplary. 1 Oak provided trips out in the car for mother as a change of scene and was always happy to take her into the garden. My mother wanted to take 1 Oak ladies into her care home with her!
Thank you for the lovely review. It was an absolute honour to support your parents. Wishing your mother a happy, fun adventure in the care home.
I am finding the carers excellent in every way. They are kind, supportive and caring to my dad, who is terminally ill. I have no faults with them at all.
My mother-in-law has been receiving care from a month or so, so far 1 Oak Home Care proved to be effient in what they have to do. We don't hear any negative feedback from our mother-in-law, she is now looking forward to the carers coming in the evening. All the carers seem to be nice and caring.
It is an absolute pleasure to support your mother-in-law. She is a wonderful lady.
I have used 1 Oak Home Care for the last four years since my mother came to live with me as she needed 24-hour care. I would not be able to manage without the expert help all the girls from 1 Oak give me and my mum. They all offer exceptional care and concern towards my mum as she is now bedbound and has dementia, and is also very deaf. Without their first-class care, she wouldn't still be with us. I am very grateful to all the staff from 1 Oak for all their kindness and excellent work.
My wife has several medical conditions which make it necessary for her to have carers who are both efficient and kind. She has been very fortunate in finding both of these two important qualities in the area in her 1 Oak Home Carers. My wife has been under their care for 3 years since 1 Oak started in 2017 and she has always been very satisfied with them in fact she considers them to be friends.
I have been using this care for over a year, have never been let down and have found the care provided excellent.
We have found the company reliable. They have clear standards and rules provide a good range of services and support in the home. The carers treat mum with dignity and respect and she seems to interact with them as friends.
Thanks for the review Michael. It's an absolute pleasure supporting your mum.
The care provided is exceptional, providing personal hygiene care, helping with daily exercises. Daily activities geared around stimulating the brain of my mother who now has Alzheimer's. The care is of the best we have had to date.
Mother is extremely comfortable with the carers and we as a family feel that mother's best interests are of their utmost importance. Father's well being is also taken into consideration and issues are discussed with family on a regular basis.
Thanks for the feedback. We are all really happy to have the priviledge of keeping your Mother safer and happier at home with your Father.
Always lovely to see such a happy, friendly, smiling face in the morning. My carer respects my dignity at all times whilst still doing a professional job of caring.
Thank you so much for your lovely words Freda. It is a pleasure to visit you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 July 2018- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for 1 Oak Home Care.
Awards / Recognitions (5)
- Recipient: 1 Oak Home CareDate: Wednesday 02 Jul 2025
- Recipient: 1 Oak Home CareDate: Wednesday 02 Jul 2025
- Recipient: 1 Oak Home CareDate: Friday 31 May 2024
Meet the Team (8)
Angel set up the company in January 2017 with a background in training for the health and social care industry, and then progressed into the world of employment law.
Her goal is to beat isolation, and her new, passionate perspective of Home Care is refreshing and unique. The company had the goal of setting up a Day centre, which opened in 2018 in Acton, Sudbury and then expanded into larger premises in Chilton Industrial Estate in 2020.
Angel achieved her Level 5 Diploma in Leadership for Health and Social Care in 2018.
Rhiannon joined the team in 2022 and hit the ground running with implementing new processes and ways of working to ensure that we are not only delivering outstanding care but that we are evidencing this to our governing body – the Care Quality Commission (CQC).
She has worked in the sector for 10 years and specialises in CQC compliance. Rhiannon has Qualifications in Leadership in Health and Social Care and enjoys undertaking further training courses and attending webinars to continually improve our service.
Rhiannon loves being out and about visiting clients and supporting staff, seeing first-hand the difference our team makes every day. Her passion for quality care and hands-on approach helps to strengthen relationships with both clients and colleagues, ensuring we provide the highest possible standards at all times.
Charlotte joined the company in early 2019 as a Care Assistant and progressed to a Senior Carer in 2020.
In 2023 Charlotte took over as Care Coordinator and is doing an amazing job of making sure that the team have a good work/life balance and that clients have their preferred carers in close proximity to each other.
Charlotte spends much of her time liaising with third-party professionals to support our clients with physiotherapy, continence and pharmacy support.
Charlotte is just finishing her Level 4 QCF Lead Practitioner in Health & Social Care.
Belinda has a background as a Registered Nurse before working as a Deputy Manager in a Care Home setting.
Belinda brings a wealth of clinical knowledge and managerial experience to the role and has been a credit to the company and the industry.
James has been in the care sector for 6 years and has been with us since early 2023.
He has a natural ability to ensure those in our care are at ease when assessing their care needs and is experienced in complex care planning.
James is a huge support to those in the senior team and has a wealth of knowledge due to his continued learning and development.
Ellie has been with us since 2021 working in the Bury St Edmunds area and has been a sponge for learning as she has developed into a fantastic team leader.
The clients were elated when Ellie got a promotion to a Senior role and she has been a shining example of a team leader.
Ellie is an advocate for clients and will ensure that care is delivered to a high standard whenever she is out and about doing quality checks on the care team.
Scott is our cheerfully happy Apprentice!
Scott started his Level 3 Business Administration apprenticeship in July 2024 and he hit the ground running and has been busy learning the ropes in so many areas of care and the administrative side of it.
All clients and families will likely speak to Scott at one point, as he ensures that clients are contacted to check how things are going and if we can improve. He is also the point of contact for ensuring that clients have a Rota for the upcoming week.
Becca Kemsley is the Reablement Lead at 1 Oak Home Care, bringing a compassionate, person-centred approach to supporting individuals to regain confidence, independence, and daily living skills within their own homes. With extensive experience in care and rehabilitation, Becca works closely with clients, families, healthcare professionals, and the wider 1 Oak team to achieve positive outcomes and help people live as independently as possible. Her calm, supportive nature and dedication to delivering high-quality care make her a valued member of the 1 Oak team.
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