1 Oak Home Care

I would not hesitate to recommend 1 Oak to anyone needing in-home care.

1 Oak Home Care has been just what my dad and our family needed at a time of deep upset and uncertainty. They came to us with the utmost professionalism and went above and beyond to understand my dad’s needs, wants and wishes. They put us both at ease and made building strong relationships a focus. They are kind, considerate and thoughtful. They are highly trained compared to other care agencies and do their utmost to meet my dad’s wishes. Dad feels happy and comfortable with the 1 Oak staff. As Dad’s family, I have been informed of everything I need to know along the way and they have been very thorough in managing his medications. We happily recommend 1 Oak to anyone in need of care.

1 Oak Home Care is simply one of the best care companies that I have ever seen. The constant top-quality that they provide, not only to my partner but to myself as well, is amazing. The compassion that each caregiver shows is incredible and has made having them at our house a genuine pleasure, something that I thought nigh impossible due to my special needs but they work so well with myself and my partner that it has become a wonderful interaction that we look forward to each day. I can say with all certainty that our lives have been so very much improved since the day that they began coming to help care for my partner and we don't know where we would be if it weren't for the wonderful people going above and beyond each working day to make everything so much easier.

I’m very happy with the service provided by 1 Oak Home Care. On the whole, the carers have been kind, caring, willing and generally simpatico! Naturally, I have my favourites but, having said that, I don’t think there has been a single one that I didn’t think was professional, well-trained and nice. In some cases, they seem quite dedicated to their jobs.

1 Oak Home Care are always punctual, reliable and give first-class care, they especially care and understand the needs of the person they are caring for. We are very pleased with all aspects of the care they are providing.

1 Oak Home Care has become part of our family. The whole team, without exception, go above and beyond to make my parents' everyday lives as good as it can be. They go above and beyond to keep my parents safe and happy while supporting their independence. My parents are treated with dignity and respect. My family are so grateful to 1 Oak Home Care, for caring so well for my parents.

I was very concerned about having a carer, but one of the staff, in particular, put me at ease. We have established a routine that works well. Regular visits, both day and time are important and these have been established and are working well. Thank you.

High-quality staff and care. Very pleased with the quality of care. A professional operation in every way.

1 Oak Home Care Bury St Edmunds have been providing care to my mum for around the last month. From the first contact from the office to now, we have found them to be very efficient, polite and the quality of care my mum has received has been outstanding. The carers are punctual, kind and supportive and have made a huge difference to our family. Would highly recommend them to anybody looking for a care provider.

From the initial contact with the manager of 1 Oak, I have been extremely happy with the care and attention to detail provided by each of the carers who visit my parents every day. Nothing is too much trouble, the carers are always punctual and polite and they ensure that the individual needs are met in a very caring and considerate manner. From previous experience with other care agencies in the past, I would not hesitate to recommend them to others.

At all times, I have been treated with care and consideration. When I have been upset, they have shown empathy and never, at any time, have they made me feel that I was a bother. They never rush me or make me feel that I am taking too long, especially when I am on the commode. There is always a smile on their faces. I would recommend them in a heartbeat for their professionalism, care and consideration.

My carer is fantastic x 10.

This care company has been looking after my sister who has complex needs, for several months and during this time I have been very impressed with the service they have provided. The carers are very aware of her needs, are compassionate, very considerate and the company is very professional and reliable. I cannot speak highly enough of them.

My parents both have dementia and have struggled to accept care. It has been a very difficult time for them, with a huge range of emotions, including anger. 1 Oak Homecare have been a saviour for us all. Their carer is calm, clear and so patient. She has had some very challenging times but managed to work with them, to gain their trust. She talks to my mum rather than about my mum, including her in decisions; treating both my parents with dignity. We all feel that everyone involved in their care at 1 Oak Homecare has my parents' interest as a priority, we are so lucky to have found them. Thank you so much for everything you all do.

My parents both have dementia and have been very challenging for the people who offer them care. They have struggled with acceptance of their state and it is so sad to have seen them so obviously unhappy. Their illnesses result in constant mood changes and difficulties, in addition to their declining physical health. The care they have received with 1Oak home care has been outstanding; patient, understanding, clear and calm. They have gained trust for their main carer, although their illness can make them extremely suspicious at times. We feel lucky to have found someone as professional as their carer, she is amazing.

1 Oak has been caring for my grandmother for 3 years, she is now bed-bound after a fall last year. The care and respect that she receives are exceptional. The carers know that she loves music so always play music to her through their phones, singing with her. One of the favourites is Over the Rainbow. I can't thank all the girls enough for going that extra mile to show so much compassion for my 102-year-old nan.

Can't praise these guys enough - always arrived at the time stated and stayed for the whole time, sometimes even longer if they didn't have another call to go to. Always made sure my nan had everything she needed and that she was happy before they left. Treated her with a great deal of respect. I would highly recommend. 5 stars!

1 Oak has been supporting my mother since March of this year. I cannot express how professional, kind and caring all of the staff are they, keep in touch with me if ever needed. They ensure my mother is treated in a person-centred manner respecting her dignity and preferences. I thank every staff member for their kindness and compassion shown to my mother. I have recommended 1 Oak to many people already. 1 Oak is truly a unique care providing company.

The care this gentleman received was amazing. Dignity was at the forefront. Compassion, sensitivity shown at all times. Knowledge of dementia exceeded all expectations.

Good level of support. Carers are well trained. Flexible service and a good level of communication.