Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Ellie Sunrise Healthcare Derby

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stars 15 September 2023
I would just like to thank the entire team on behalf of myself, my dad, and my brother. The service you provided for our mum was exemplary. Caring, loving, friendly, and so supportive. We are most grateful for meeting this amazing team of people. We cannot thank you enough for being there through
the hardest time of our lives! Nothing was too much trouble for any of you. Simply amazing people! As we move on from our loss the entire team will always be remembered. I will tell anyone who needs carers to choose Ellie Sunrise. It was our pleasure to meet you all.
Review from Andrew B (Son of Client/Service User)
stars
stars 13 March 2023
All the carers were amazing with my mum, some stood out more and made my mum happy and chuckle, I would highly recommend Ellie Sunrise Healthcare cannot praise them enough thank you for all they did for my mum.
Review from Helen W (Daughter of Client/Service User)
stars
stars 20 February 2023
Staff seem to go the extra mile when caring for my father. They attend on time and adapt to my father's wishes and needs. We always know who will be attending thanks to the weekly staff rotas emailed through on a weekly basis.
Review from Gary B (Son of Client/Service User)
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stars 15 November 2022
My 99-year-old mother had previously had another home care provider that we were really not happy with. The day Ellie Sunrise took over Mum's care it was like a weight had been lifted from my shoulders. They were all so caring and compassionate. I knew my Mum was in safe hands receiving the care she
needed and deserved. I would recommend them to anyone without hesitation.
Review from P B (Daughter of Client/Service User)