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Sugar Bond, 2 Anderson Place, Edinburgh, EH6 5NP
View Full Details of MyLife EdinburghLatest Reviews for MyLife Edinburgh
23 September 2025
I have had a great experience with the company, and we appreciate the support and care that I receive, don't know what I would do without MyLife. If there anything you would like or need from me or to do, please just let me know. Thanks, Colin. Kind regards.
18 September 2025
I've been meaning to do this for ages. I've been using My Life for a few years now, and the last time I reviewed them I gave them a bad write-up, because when I started, the provision was all over the place. However, I would now like to set the record straight, This agency is better than most. 1. They do try to send the staff you get on with. So you have a team of staff you know 2. The staff will try their best to do anything you want them to do. 3. Generally speaking, the staff are friendly and they do actually care 4. If you don't want a certain person for any reason, they will remove them from your regular staff. 5. They will act on any short term or long term changes you need to make to your routine, or the times you want people to come in. 6. They have responded to criticism. criticism: Sometimes messages aren't passed on when you phone the office. Advice for using any agency. Communicate your needs. Get a trusted person to help if you can't do this yourself
18 September 2025
It has worked out well.
08 September 2025
I receive help in the morning to wash and dress. The carer also makes my breakfast and a hot drink. I also have a carer visit in the early evening to help me change for bed and prepare an evening meal. I have severe arthritis which hampers my movement and the carers are very gentle, they also help with things such as hand washing and opening jars. I would not manage on my own without this help.
05 September 2025
Generally happy - staff friendly and willing to learn. Generally kind and warmhearted. Perhaps timekeeping and leaving early is a consistent issue, not one I've dealt with. Overall good experience.
05 September 2025
I contacted My Life as I wanted to investigate the use of extra help in the home if, as has happened in the reticent past, I needed extra help when discharged from hospital. My Life understood this and were extremely helpful in putting in place a temporary twice weekly service for 2 weeks whilst I recovered from an accident and my usual helper in the house was away on holiday. The My Life carer who came was punctual and very helpful. Fortunately I did not need any personal care so cannot comment on this aspect of My Life services. I would certainly contact my Life again when in need of help.
16 May 2025
Generally please with what is usually a reliable service.
16 January 2025
Excellent communication from management meet and greet. Carer perfect, lovely lady, very caring, knows the needs of the client. Has common sense. Regular communication by letter from providers. Easy to deal with.
16 January 2025
Generally very good.
16 January 2025
The girls who come are all very pleasant and attentive.
16 January 2025
Arrangements are very good overall. Staff on the whole very pleasant. Some care staff are more competent than others. Punctuality of visits sometimes not as wished (but I understand reasons for delays).
03 September 2024
I was very impressed with the patience and perseverance shown by the care staff who tried repeatedly to gain the trust of my aunt who has dementia. Despite her hostility the staff kept trying to provide support. Excellent support was also provided by management.
08 July 2024
I now only have one of your staff who has been with me for 20 years. Lately, relief staff has not been entirely satisfactory and that aspect is now undertaken by the Trust.
06 June 2024
I am very pleased with the service MyLife provides. The staff, including the office staff, are very friendly and cheerful.
08 February 2024
I've been using MyLife Edinburgh for many years, The carers have always been absolutely brilliant but the office staff need to be better. They fail to pass messages on and often are quite evasive when responding to questions over visit times.
05 February 2024
Very good twice-daily package, 7/7 a week certainly helping my 90-year-old Dad manage at home. Valuable service! Without the package, my dad may have to consider care home placement. Most weeks staff turn up, only occasional unplanned absences.
10 August 2023
I have been using MyLife Edinburgh for about five months to help with care for my elderly parents, both with dementia and have always been impressed with the friendly care given by the lovely carers and also all the staff in the office who have answered my queries promptly and efficiently. My mother, in particular, can be difficult with her dementia, and the carers proved to be so patient and caring with her. I would recommend MyLife to anyone seeking help with any loved one.
19 July 2023
We needed a care package quickly and were impressed at the speed at which the details were arranged. The carers were punctual, polite and patient. They assisted my husband to recover his confidence and independence. We required the care for a short time only and were more than satisfied with the provider.
05 July 2023
Added stress due to admin problems. Delays for restart after I accepted and offered to halve my visits while you were short-staffed (and covid) bad admin. I felt that no new staff had any prior knowledge of me ie did not read my file. As a result, I have been upset during phone calls. I don't get the rota before visits very often, rota changes are upsetting, not good.
05 July 2023
Punctuality is not always good. Clarity of speech from carers (some less clear than others). Overall experience is satisfactory with some variability in quality of care.
Latest Reviews for MyLife Edinburgh
23 September 2025
I have had a great experience with the company, and we appreciate the support and care that I receive, don't know what I would do without MyLife. If there anything you would like or need from me or to do, please just let me know. Thanks, Colin. Kind regards.
18 September 2025
I've been meaning to do this for ages. I've been using My Life for a few years now, and the last time I reviewed them I gave them a bad write-up, because when I started, the provision was all over the place. However, I would now like to set the record straight, This agency is better than most. 1. They do try to send the staff you get on with. So you have a team of staff you know 2. The staff will try their best to do anything you want them to do. 3. Generally speaking, the staff are friendly and they do actually care 4. If you don't want a certain person for any reason, they will remove them from your regular staff. 5. They will act on any short term or long term changes you need to make to your routine, or the times you want people to come in. 6. They have responded to criticism. criticism: Sometimes messages aren't passed on when you phone the office. Advice for using any agency. Communicate your needs. Get a trusted person to help if you can't do this yourself
18 September 2025
It has worked out well.
08 September 2025
I receive help in the morning to wash and dress. The carer also makes my breakfast and a hot drink. I also have a carer visit in the early evening to help me change for bed and prepare an evening meal. I have severe arthritis which hampers my movement and the carers are very gentle, they also help with things such as hand washing and opening jars. I would not manage on my own without this help.
05 September 2025
Generally happy - staff friendly and willing to learn. Generally kind and warmhearted. Perhaps timekeeping and leaving early is a consistent issue, not one I've dealt with. Overall good experience.
05 September 2025
I contacted My Life as I wanted to investigate the use of extra help in the home if, as has happened in the reticent past, I needed extra help when discharged from hospital. My Life understood this and were extremely helpful in putting in place a temporary twice weekly service for 2 weeks whilst I recovered from an accident and my usual helper in the house was away on holiday. The My Life carer who came was punctual and very helpful. Fortunately I did not need any personal care so cannot comment on this aspect of My Life services. I would certainly contact my Life again when in need of help.
16 May 2025
Generally please with what is usually a reliable service.
16 January 2025
Excellent communication from management meet and greet. Carer perfect, lovely lady, very caring, knows the needs of the client. Has common sense. Regular communication by letter from providers. Easy to deal with.
16 January 2025
Generally very good.
16 January 2025
The girls who come are all very pleasant and attentive.
16 January 2025
Arrangements are very good overall. Staff on the whole very pleasant. Some care staff are more competent than others. Punctuality of visits sometimes not as wished (but I understand reasons for delays).
03 September 2024
I was very impressed with the patience and perseverance shown by the care staff who tried repeatedly to gain the trust of my aunt who has dementia. Despite her hostility the staff kept trying to provide support. Excellent support was also provided by management.
08 July 2024
I now only have one of your staff who has been with me for 20 years. Lately, relief staff has not been entirely satisfactory and that aspect is now undertaken by the Trust.
06 June 2024
I am very pleased with the service MyLife provides. The staff, including the office staff, are very friendly and cheerful.
08 February 2024
I've been using MyLife Edinburgh for many years, The carers have always been absolutely brilliant but the office staff need to be better. They fail to pass messages on and often are quite evasive when responding to questions over visit times.
05 February 2024
Very good twice-daily package, 7/7 a week certainly helping my 90-year-old Dad manage at home. Valuable service! Without the package, my dad may have to consider care home placement. Most weeks staff turn up, only occasional unplanned absences.
10 August 2023
I have been using MyLife Edinburgh for about five months to help with care for my elderly parents, both with dementia and have always been impressed with the friendly care given by the lovely carers and also all the staff in the office who have answered my queries promptly and efficiently. My mother, in particular, can be difficult with her dementia, and the carers proved to be so patient and caring with her. I would recommend MyLife to anyone seeking help with any loved one.
19 July 2023
We needed a care package quickly and were impressed at the speed at which the details were arranged. The carers were punctual, polite and patient. They assisted my husband to recover his confidence and independence. We required the care for a short time only and were more than satisfied with the provider.
05 July 2023
Added stress due to admin problems. Delays for restart after I accepted and offered to halve my visits while you were short-staffed (and covid) bad admin. I felt that no new staff had any prior knowledge of me ie did not read my file. As a result, I have been upset during phone calls. I don't get the rota before visits very often, rota changes are upsetting, not good.
05 July 2023
Punctuality is not always good. Clarity of speech from carers (some less clear than others). Overall experience is satisfactory with some variability in quality of care.