MyLife Edinburgh

We've used MyLife for over a year and have been very happy. All the carers have been lovely and have been good to have in the home. Always very helpful when I phone and would highly recommend. Don't hesitate.

All I can say is that my experience with everyone I have had contact with has been excellent in every way. I had had no previous experience of this kind of thing before so I didn't know what to expect. But I have been hugely impressed by, and very grateful for, the service I have had from My Life from the very beginning.

I have had a great experience with the company, and we appreciate the support and care that I receive, don't know what I would do without MyLife. If there anything you would like or need from me or to do, please just let me know. Thanks, Colin. Kind regards.

I've been meaning to do this for ages. I've been using My Life for a few years now, and the last time I reviewed them I gave them a bad write-up, because when I started, the provision was all over the place. However, I would now like to set the record straight, This agency is better than most.

1. They do try to send the staff you get on with. So you have a team of staff you know

2. The staff will try their best to do anything you want them to do.

3. Generally speaking, the staff are friendly and they do actually care

4. If you don't want a certain person for any reason, they will remove them from your regular staff.

5. They will act on any short term or long term changes you need to make to your routine, or the times you want people to come in.

6. They have responded to criticism.

criticism: Sometimes messages aren't passed on when you phone the office.

Advice for using any agency. Communicate your needs. Get a trusted person to help if you can't do this yourself

It has worked out well.

I receive help in the morning to wash and dress. The carer also makes my breakfast and a hot drink. I also have a carer visit in the early evening to help me change for bed and prepare an evening meal. I have severe arthritis which hampers my movement and the carers are very gentle, they also help with things such as hand washing and opening jars. I would not manage on my own without this help.

I contacted My Life as I wanted to investigate the use of extra help in the home if, as has happened in the reticent past, I needed extra help when discharged from hospital. My Life understood this and were extremely helpful in putting in place a temporary twice weekly service for 2 weeks whilst I recovered from an accident and my usual helper in the house was away on holiday. The My Life carer who came was punctual and very helpful. Fortunately I did not need any personal care so cannot comment on this aspect of My Life services. I would certainly contact my Life again when in need of help.

Generally please with what is usually a reliable service.

Regular communication by letter from providers. Easy to deal with.

Generally very good.

The girls who come are all very pleasant and attentive.

Punctuality of visits sometimes not as wished (but I understand reasons for delays).

I was very impressed with the patience and perseverance shown by the care staff who tried repeatedly to gain the trust of my aunt who has dementia. Despite her hostility the staff kept trying to provide support. Excellent support was also provided by management.

I now only have one of your staff who has been with me for 20 years. Lately, relief staff has not been entirely satisfactory and that aspect is now undertaken by the Trust.

I am very pleased with the service MyLife provides. The staff, including the office staff, are very friendly and cheerful.

I've been using MyLife Edinburgh for many years, The carers have always been absolutely brilliant but the office staff need to be better. They fail to pass messages on and often are quite evasive when responding to questions over visit times.

Very good twice-daily package, 7/7 a week certainly helping my 90-year-old Dad manage at home. Valuable service! Without the package, my dad may have to consider care home placement. Most weeks staff turn up, only occasional unplanned absences.

I would recommend MyLife to anyone seeking help with any loved one.

We needed a care package quickly and were impressed at the speed at which the details were arranged. The carers were punctual, polite and patient. They assisted my husband to recover his confidence and independence. We required the care for a short time only and were more than satisfied with the provider.

Added stress due to admin problems. Delays for restart after I accepted and offered to halve my visits while you were short-staffed (and covid) bad admin. I felt that no new staff had any prior knowledge of me ie did not read my file. As a result, I have been upset during phone calls. I don't get the rota before visits very often, rota changes are upsetting, not good.