Home Care Providers Owned by MyLife Homecare

The rota should arrive on Saturday at the latest. This is almost never the case.

Once a week, the carer shops for groceries. I provide a list and cash for the groceries.

I have been using MyLife home care for many years and could not be happier with the service the carers who visit me are incredibly patient, respectful and genuinely caring, they have taken the time to build a real bond of which had made a massive difference to my well being. The management and office staff are excellent.

I have used MyLife for fifteen months so far. I have been enormously grateful for the service provided to me in that time. I have the same carer for two mornings a week, and he is excellent. I have also found the administrative staff extremely helpful. I cannot praise them too much.

I would like to do an up to date review! Since my mum Brenda R has been with this company My Life since the 01/04/2026 , who took on my mum straight away from the old company! what difference that My Life have done for my mum , i cannot FAULT them at all the staff treats my mum the respect that she deserves ..since being with my life the confidence that my mum now has they have made her feel like a person .. the importance of this taking the time out to carry the out the Duty's they do and the interaction between actually involving her of her choices they give to her is amazing, they sit and have a conversations with her and this is important to my mum . she loves to banter with staff , is so lovely tosee , as the old company treated her terrible knocked her confidence alot !!! but going Forward it's nearly 3 months on with my life that staff got her convidence back and gained her trust in them ..... 3 months almost she is different person now to what she was .All STAFF are amazin

Since switching from old company! to this one my life i notice a difference in my mum ! you could not asked for better care then this company they are caring towards my mum treats her with the Dignity and the respect that my mum deserves. she's happier in herself and anything that is wrong they let us know , i would recommend this care company that provides everything and making sure that her needs are met , my mum Brenda of 93 is lot more confident they have only been with my mum since 1/4/26 . with in 8 days on starting they are lovely bunch ,,,, so please if anyone needs or looking for home care package please get in contact with My Life ,, from her Loving Daughter Elaine

This has been our first month using carers twice a day for my Nan. The whole process has been perfect and have no complaints at all. The carers are amazing, especially one lady in particular! After discharge from Hospital a month ago we was thinking of cancelling our holiday to care for Nan, I can relax now, knowing with Nans improving strength and care twice a day she will be absolutely fine and well looked after

We've used MyLife for over a year and have been very happy. All the carers have been lovely and have been good to have in the home. Always very helpful when I phone and would highly recommend. Don't hesitate.

My mum has had 1 care call a week with Mylife for many years to help with housework and shopping. Having had a fall I called the office to see if they could put in place 2 calls a day with immediate effect so we could get her discharged quickly. The office were amazing and couldn't do enough, Kerry was so helpful and care started the following morning. We can't thank you enough for coming to our rescue. Thank you

I've been meaning to do this for ages. I've been using My Life for a few years now, and the last time I reviewed them I gave them a bad write-up, because when I started, the provision was all over the place. However, I would now like to set the record straight, This agency is better than most.

1. They do try to send the staff you get on with. So you have a team of staff you know

2. The staff will try their best to do anything you want them to do.

3. Generally speaking, the staff are friendly and they do actually care

4. If you don't want a certain person for any reason, they will remove them from your regular staff.

5. They will act on any short term or long term changes you need to make to your routine, or the times you want people to come in.

6. They have responded to criticism.

criticism: Sometimes messages aren't passed on when you phone the office.

Advice for using any agency. Communicate your needs. Get a trusted person to help if you can't do this yourself

I contacted My Life as I wanted to investigate the use of extra help in the home if, as has happened in the reticent past, I needed extra help when discharged from hospital. My Life understood this and were extremely helpful in putting in place a temporary twice weekly service for 2 weeks whilst I recovered from an accident and my usual helper in the house was away on holiday. The My Life carer who came was punctual and very helpful. Fortunately I did not need any personal care so cannot comment on this aspect of My Life services. I would certainly contact my Life again when in need of help.

Extremely poor office management, causing distress to care workers and clients.

The user has dementia and hearing loss. She can be very difficult and a times quite the opposite, however the ladies who attend are very patient and treat her well and with dignity.

Generally please with what is usually a reliable service.

Regular communication by letter from providers. Easy to deal with.

Generally very good.

The girls who come are all very pleasant and attentive.

Punctuality of visits sometimes not as wished (but I understand reasons for delays).

I was very impressed with the patience and perseverance shown by the care staff who tried repeatedly to gain the trust of my aunt who has dementia. Despite her hostility the staff kept trying to provide support. Excellent support was also provided by management.

I now only have one of your staff who has been with me for 20 years. Lately, relief staff has not been entirely satisfactory and that aspect is now undertaken by the Trust.