Sugar Bond, 2 Anderson Place, Edinburgh EH6 5NP
"Found My Life purely by searching online. My mother was being discharged from hospital and I needed reliable support for her. The business…" Read all 33 reviews
Practicing since 2017, MyLife Homecare offers professional and compassionate support in the home to enable clients to have a more independent lifestyle. There are many ways they can offer assistance, from simple companionship, to bespoke visiting services.… Read more about MyLife Edinburgh
Suite 1 B, Orchard House, Orchard Street, Canterbury CT2 8AJ
"My mum has mixed Dementia and has been receiving care support on a daily basis from MyLife for the past 7 years. Despite changes in staff,…" Read all 38 reviews
My Life Homecare is part of the Clece Care Services, one of the UK’s leading providers of home care services. MyLife provides private home care services has allowed service users across the UK to maintain their independence and wellbeing within the comfort… Read more about MyLife Kent
Submitted via Postal Card • Report
Reply from Barbara Vidal, Marketing Manager at MyLife Kent
Thank you for your feedback. We're sorry to hear about your concerns and take them very seriously. Our local office team has looked into the matter and confirmed that your enquiry has been addressed. However, if you feel there's anything further you'd like to clarify or discuss, please don't hesitate to contact our office team directly, we're always happy to explore alternatives where possible and ensure your concerns are fully resolved.
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Reply from Lois Adamson, Head of Marketing at MyLife Kent
Thank you for taking the time to share your feedback. We're truly grateful for your kind words about our care team and how they support the individual in your care.We understand that caring for someone with dementia and hearing loss can present unique challenges, and we're so pleased to hear that our carers have shown patience, respect, and dignity throughout. It's incredibly important to us that every person we support feels safe, valued, and treated with compassion-no matter the circumstances.Your recognition means a great deal to our team, and we remain committed to providing the highest standard of care.Warm regards,MyLife Homecare
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Reply from Sue Judge, Business Manager at MyLife Edinburgh
Thank you for your positive feedback. We aim to meet our client wishes at all times and invite your contact and ongoing engagement with us to allow us to continue to build on meeting your service expectations.
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Submitted via Website • Report
Reply from Sue Judge, Business Manager at MyLife Edinburgh
We are delighted to receive your glowing acknowledgement of our care team and the support they provide to your Mum. If there is anything further we can do to assist, please do not hesitate to ask at any time.
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Submitted via Postal Card • Report
Reply from Sue Judge, Business Manager at MyLife Edinburgh
We are delighted to hear that your experience of MyLife Homecare has been so positive from many different aspects. Please don't hesitate to keep in touch with our team on 0131 603 4449 if you feel there is anything we can do further to enhance your care service experience with us.
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Submitted via Postal Card • Report
Reply from Sue Judge, Business Manager at MyLife Edinburgh
Thank you for your positive review of our service. We trust we are doing everything for you as you would wish it done. Please don't hesitate to contact our office on 0131 603 4449 if there is anything more you feel we could do to assist you further.
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Reply from Sue Judge, Business Manager at MyLife Edinburgh
We are delighted to receive your 5-star review of our service, noting your expression of this as being good value. If there is anything further you feel we could help you with during our visits to you, please do not hesitate to speak with either our management team or office team on 0131 603 4449 and we will be delighted to assist.
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Submitted via Postal Card • Report
Reply from Sue Judge, Business Manager at MyLife Edinburgh
Thank you for your positive review of our service. We would like to move towards this being a 5-star service for you in the future. If you would like to discuss how we can help further to increase your service experience, please contact our service manager on 0131 603 4449 to look at options which could better support your needs.
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Submitted via Postal Card • Report
Reply from Sue Judge, Business Manager at MyLife Edinburgh
We are delighted to hear of your positive service experience with your carer network. If there is anything further that we can help you with, please don't hesitate to contact our office team on 0131 603 4449 to discuss further.
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Submitted via Postal Card • Report
Reply from Sue Judge, Business Manager at MyLife Edinburgh
Thank you for your overall positive review of our service and your note of understanding of the reasons for occasional service delays. We would welcome a discussion with you on staff competence so we can review this aspect and implement further training to increase our care team's skills to enable them to support you better. Please do contact our service manager on 0131 603 4449 to discuss further.
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Submitted via Website • Report
Reply from Sue Judge, Business Manager at MyLife Edinburgh
We are delighted to read of the impression we have made in our endeavours to support your Aunt and we thank you for your ongoing engagement with us to make this as successful as it could be. We wish your Aunt well for the future.
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Submitted via Postal Card • Report
Reply from Sue Judge, Business Manager at MyLife Edinburgh
We are delighted that our service is meeting the needs of your husband and that you find our office team very easy to communicate with. Please do call us on 0131 603 4449 if there is anything further you would like to discuss with us.
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Submitted via Website • Report
Reply from Sue Judge, Business Manager at MyLife Edinburgh
We are delighted to hear that your carer team deliver a brilliant service for you. We will review our office-to-client communication methods to understand how we could make this aspect of service equally brilliant. Please do feel free to contact our office management team to discuss any concerns or particular observations you would like to make to help us improve.
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Submitted via Website • Report
Reply from Sue Judge, Business Manager at MyLife Edinburgh
We are absolutely delighted to be helping your Dad to live well at home. He is a pleasure to work with and we have enjoyed our longstanding relationship with you both. Please don't hesitate to contact us in the office if you need anything further, or any changes to your Dad's package to assist him further.
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Submitted via Website • Report
Reply from Sue Judge, Business Manager at MyLife Edinburgh
We are delighted that our service to your parents has proved to be such a success, and we will be sure to feed your positive comments back to our care delivery team. If we can do anything further to assist you, we are only a phone call away, so please do not hesitate to get in touch.
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Submitted via Website • Report
Reply from Sue Judge, Business Manager at MyLife Edinburgh
We are pleased to have been able to assist and delighted that your husband recovered so swiftly. We wish you well and please do not hesitate to make contact with us again in the future if we can be of any further assistance.
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Submitted via Postal Card • Report
Reply from Sue Judge, Business Manager at MyLife Edinburgh
We are sorry to hear of your experience which has resulted in your feeling upset. We absolutely do not want you to feel distressed by your care service when you should feel supported. I have asked the office quality team to look into this for you and we would welcome your contact to discuss matters further, should you feel you would like to speak with us formally.
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Submitted via Postal Card • Report
Reply from Sue Judge, Business Manager at MyLife Edinburgh
We are sorry to hear of the difficulties experienced. I have asked the office team to look into the issues you raise and I would also invite you to contact the quality team at our offices on 0131 603 4449 to organise a formal review to discuss and allow us the opportunity to rectify matters to your satisfaction.
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Submitted via Postal Card • Report
Reply from Sue Judge, Business Manager at MyLife Edinburgh
We are delighted to hear you are having a great experience of care from the MyLife team. Please don't hesitate to get in touch with us at our offices on 0131 603 4449 if we can help you with anything further.
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Average costs for home care provided by MyLife Homecare by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by MyLife Homecare, based on 2 out of their 2 locations.
Type of Care Provided | Average Weekly Cost |
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Visiting Care (hourly) | £28.35 |
Live-in Care (weekly) | £1,307 |
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MyLife Homecare to verify any information. View our terms and conditions. MyLife Homecare has a Platinum Service – more info.