Home Care Provider Owned by MyLife Homecare in City of Edinburgh
8.3
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in City of Edinburgh for MyLife Homecare are showing below.
View the details of all 2 locations (with 75 reviews) owned by MyLife Homecare
MyLife Homecare Locations in City of Edinburgh (1)
MyLife Edinburgh
9.5
36 reviews
Sugar Bond, 2 Anderson Place, Edinburgh EH6 5NP
"All I can say is that my experience with everyone I have had contact with has been excellent in every way. I had had no previous…" Read all 36 reviews
Practicing since 2017, MyLife Homecare offers professional and compassionate support in the home to enable clients to have a more independent lifestyle. There are many ways they can offer assistance, from simple companionship, to bespoke visiting services.… Read more about MyLife Edinburgh
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
- Visiting Care from £28.70 / hour
- Live-in Care from £1,307 / week
MyLife Homecare Reviews in City of Edinburgh (36)
8.3
MyLife Homecare has a Group Review Score of 8.3 (8.296) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MyLife Homecare must have a Review Score.
Review of
MyLife Edinburgh
from H R (Son of Client) published on 7 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We've used MyLife for over a year and have been very happy. All the carers have been lovely and have been good to have in the home. Always very helpful when I phone and would highly recommend. Don't hesitate.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from J C (Client) published on 30 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All I can say is that my experience with everyone I have had contact with has been excellent in every way. I had had no previous experience of this kind of thing before so I didn't know what to expect. But I have been hugely impressed by, and very grateful for, the service I have had from My Life
from the very beginning.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from Colin F (Client) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have had a great experience with the company, and we appreciate the support and care that I receive, don't know what I would do without MyLife. If there anything you would like or need from me or to do, please just let me know. Thanks, Colin. Kind regards.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from M M (Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I've been meaning to do this for ages. I've been using My Life for a few years now, and the last time I reviewed them I gave them a bad write-up, because when I started, the provision was all over the place. However, I would now like to set the record straight, This agency is better than most.
1.
They do try to send the staff you get on with. So you have a team of staff you know
2. The staff will try their best to do anything you want them to do.
3. Generally speaking, the staff are friendly and they do actually care
4. If you don't want a certain person for any reason, they will remove them from your regular staff.
5. They will act on any short term or long term changes you need to make to your routine, or the times you want people to come in.
6. They have responded to criticism.
criticism: Sometimes messages aren't passed on when you phone the office.
Advice for using any agency. Communicate your needs. Get a trusted person to help if you can't do this yourself
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from Vincent M (Client) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It has worked out well.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from C C (Client) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I receive help in the morning to wash and dress. The carer also makes my breakfast and a hot drink. I also have a carer visit in the early evening to help me change for bed and prepare an evening meal. I have severe arthritis which hampers my movement and the carers are very gentle, they also help with
things such as hand washing and opening jars. I would not manage on my own without this help.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from Anne S (Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I contacted My Life as I wanted to investigate the use of extra help in the home if, as has happened in the reticent past, I needed extra help when discharged from hospital. My Life understood this and were extremely helpful in putting in place a temporary twice weekly service for 2 weeks whilst I
recovered from an accident and my usual helper in the house was away on holiday. The My Life carer who came was punctual and very helpful. Fortunately I did not need any personal care so cannot comment on this aspect of My Life services. I would certainly contact my Life again when in need of help.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from J B (Client) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Generally please with what is usually a reliable service.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from M C (Client) assisted by family/friend published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent communication from management meet and greet. Carer perfect, lovely lady, very caring, knows the needs of the client. Has common sense.
Regular communication by letter from providers. Easy to deal with.
Regular communication by letter from providers. Easy to deal with.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from M M (Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Generally very good.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from V P (Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The girls who come are all very pleasant and attentive.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from M F (Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Arrangements are very good overall. Staff on the whole very pleasant. Some care staff are more competent than others.
Punctuality of visits sometimes not as wished (but I understand reasons for delays).
Punctuality of visits sometimes not as wished (but I understand reasons for delays).
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from G F (Niece of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was very impressed with the patience and perseverance shown by the care staff who tried repeatedly to gain the trust of my aunt who has dementia. Despite her hostility the staff kept trying to provide support. Excellent support was also provided by management.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from D A (Client) assisted by family/friend published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I now only have one of your staff who has been with me for 20 years. Lately, relief staff has not been entirely satisfactory and that aspect is now undertaken by the Trust.
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Review of
MyLife Edinburgh
from H S (Wife of Client) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very pleased with the service MyLife provides. The staff, including the office staff, are very friendly and cheerful.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from Emma S (Client) published on 8 February 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I've been using MyLife Edinburgh for many years, The carers have always been absolutely brilliant but the office staff need to be better. They fail to pass messages on and often are quite evasive when responding to questions over visit times.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from K B (Son of Client) published on 5 February 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very good twice-daily package, 7/7 a week certainly helping my 90-year-old Dad manage at home. Valuable service! Without the package, my dad may have to consider care home placement. Most weeks staff turn up, only occasional unplanned absences.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from Christine M (Daughter of Client) published on 10 August 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been using MyLife Edinburgh for about five months to help with care for my elderly parents, both with dementia and have always been impressed with the friendly care given by the lovely carers and also all the staff in the office who have answered my queries promptly and efficiently.
My mother,
My mother,
in particular, can be difficult with her dementia, and the carers proved to be so patient and caring with her.
I would recommend MyLife to anyone seeking help with any loved one.
I would recommend MyLife to anyone seeking help with any loved one.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from Anne M (Wife of Client) published on 19 July 2023 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We needed a care package quickly and were impressed at the speed at which the details were arranged. The carers were punctual, polite and patient. They assisted my husband to recover his confidence and independence. We required the care for a short time only and were more than satisfied with the provider.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Review of
MyLife Edinburgh
from M B (Client) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Added stress due to admin problems. Delays for restart after I accepted and offered to halve my visits while you were short-staffed (and covid) bad admin. I felt that no new staff had any prior knowledge of me ie did not read my file. As a result, I have been upset during phone calls. I don't get the
rota before visits very often, rota changes are upsetting, not good.
Reply from Sue Judge, Business Manager at MyLife Edinburgh
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Awards / Recognitions (0)
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