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Home Care Provider Owned by MyLife Homecare in City of Edinburgh

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7.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by MyLife Homecare in City of Edinburgh

Only the locations & reviews in City of Edinburgh for MyLife Homecare are showing below.

View the details of all 2 locations (with 73 reviews) owned by MyLife Homecare

MyLife Homecare Locations in City of Edinburgh (1)

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1 Home Care Provider owned by MyLife Homecare in City of Edinburgh
MyLife Edinburgh

Sugar Bond, 2 Anderson Place, Edinburgh EH6 5NP 

9.4 35 reviews
"I receive help in the morning to wash and dress. The carer also makes my breakfast and a hot drink. I also have a carer visit in the early…"   Read all 35 reviews

Practicing since 2017, MyLife Homecare offers professional and compassionate support in the home to enable clients to have a more independent lifestyle. There are many ways they can offer assistance, from simple companionship, to bespoke visiting services.… Read more about MyLife Edinburgh

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £28.70 / hour
  • Live-in Care from £1,307 / week

MyLife Homecare Reviews in City of Edinburgh (35)

7.6

MyLife Homecare has a Group Review Score of 7.6 (7.608) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MyLife Homecare must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to MyLife Homecare
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Review of

MyLife Edinburgh

from C C (Client) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I receive help in the morning to wash and dress. The carer also makes my breakfast and a hot drink. I also have a carer visit in the early evening to help me change for bed and prepare an evening meal. I have severe arthritis which hampers my movement and the carers are very gentle, they also help with
things such as hand washing and opening jars. I would not manage on my own without this help.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are so glad to hear that your care experience with MyLife is supporting you to live well with a difficult health condition. Please do not hesitate to let us know at any time if we can do anything further to assist you even more.

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Review of

MyLife Edinburgh

from Colin F (Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi I have a good experience with the staff . I really appreciate there work with me and if there is anything they would like or need from me or to do please let me know . I have had many good times with them
kind regards
Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted to hear you have had a good experience when receiving support from our team. We are there to support you in whatever activities you enjoy and we will continue to work with you to enable you to have many more fulfilled days with us. Thank you for your feedback.

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Review of

MyLife Edinburgh

from Heather R (Daughter of Client) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally happy - staff friendly and willing to learn. Generally kind and warmhearted. Perhaps timekeeping and leaving early is a consistent issue, not one I've dealt with. Overall good experience.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted to hear your loved one is in receipt of a good service from our kind and friendly team. We aim to please all clients at every visit. Please contact our service mgmt team to discuss any concerns you may have regarding our punctuality. We would welcome the opportunity to improve on this aspect for you.

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Review of

MyLife Edinburgh

from Anne S (Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted My Life as I wanted to investigate the use of extra help in the home if, as has happened in the reticent past, I needed extra help when discharged from hospital. My Life understood this and were extremely helpful in putting in place a temporary twice weekly service for 2 weeks whilst I
recovered from an accident and my usual helper in the house was away on holiday. The My Life carer who came was punctual and very helpful. Fortunately I did not need any personal care so cannot comment on this aspect of My Life services. I would certainly contact my Life again when in need of help.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

It was our pleasure to support you at this specific time of need. Please don't hesitate to get in touch at any time if we can help you again with any support.

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Review of

MyLife Edinburgh

from J B (Client) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally please with what is usually a reliable service.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

Thank you for your positive feedback. We aim to meet our client wishes at all times and invite your contact and ongoing engagement with us to allow us to continue to build on meeting your service expectations.

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Review of

MyLife Edinburgh

from M C (Client) assisted by family/friend published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent communication from management meet and greet. Carer perfect, lovely lady, very caring, knows the needs of the client. Has common sense.
Regular communication by letter from providers. Easy to deal with.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted to hear that your experience of MyLife Homecare has been so positive from many different aspects. Please don't hesitate to keep in touch with our team on 0131 603 4449 if you feel there is anything we can do further to enhance your care service experience with us.

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Review of

MyLife Edinburgh

from Vincent M (Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good value.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted to receive your 5-star review of our service, noting your expression of this as being good value. If there is anything further you feel we could help you with during our visits to you, please do not hesitate to speak with either our management team or office team on 0131 603 4449 and we will be delighted to assist.

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Review of

MyLife Edinburgh

from M M (Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very good.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

Thank you for your positive review of our service. We would like to move towards this being a 5-star service for you in the future. If you would like to discuss how we can help further to increase your service experience, please contact our service manager on 0131 603 4449 to look at options which could better support your needs.

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Review of

MyLife Edinburgh

from V P (Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The girls who come are all very pleasant and attentive.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted to hear of your positive service experience with your carer network. If there is anything further that we can help you with, please don't hesitate to contact our office team on 0131 603 4449 to discuss further.

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Review of

MyLife Edinburgh

from M F (Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Arrangements are very good overall. Staff on the whole very pleasant. Some care staff are more competent than others.
Punctuality of visits sometimes not as wished (but I understand reasons for delays).
Reply from Sue Judge, Business Manager at MyLife Edinburgh

Thank you for your overall positive review of our service and your note of understanding of the reasons for occasional service delays. We would welcome a discussion with you on staff competence so we can review this aspect and implement further training to increase our care team's skills to enable them to support you better. Please do contact our service manager on 0131 603 4449 to discuss further.

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Review of

MyLife Edinburgh

from G F (Niece of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed with the patience and perseverance shown by the care staff who tried repeatedly to gain the trust of my aunt who has dementia. Despite her hostility the staff kept trying to provide support. Excellent support was also provided by management.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted to read of the impression we have made in our endeavours to support your Aunt and we thank you for your ongoing engagement with us to make this as successful as it could be. We wish your Aunt well for the future.

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Review of

MyLife Edinburgh

from D A (Client) assisted by family/friend published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I now only have one of your staff who has been with me for 20 years. Lately, relief staff has not been entirely satisfactory and that aspect is now undertaken by the Trust.
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Review of

MyLife Edinburgh

from H S (Wife of Client) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the service MyLife provides. The staff, including the office staff, are very friendly and cheerful.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted that our service is meeting the needs of your husband and that you find our office team very easy to communicate with. Please do call us on 0131 603 4449 if there is anything further you would like to discuss with us.

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Review of

MyLife Edinburgh

from Emma S (Client) published on 8 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I've been using MyLife Edinburgh for many years, The carers have always been absolutely brilliant but the office staff need to be better. They fail to pass messages on and often are quite evasive when responding to questions over visit times.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted to hear that your carer team deliver a brilliant service for you. We will review our office-to-client communication methods to understand how we could make this aspect of service equally brilliant. Please do feel free to contact our office management team to discuss any concerns or particular observations you would like to make to help us improve.

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Review of

MyLife Edinburgh

from K B (Son of Client) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good twice-daily package, 7/7 a week certainly helping my 90-year-old Dad manage at home. Valuable service! Without the package, my dad may have to consider care home placement. Most weeks staff turn up, only occasional unplanned absences.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are absolutely delighted to be helping your Dad to live well at home. He is a pleasure to work with and we have enjoyed our longstanding relationship with you both. Please don't hesitate to contact us in the office if you need anything further, or any changes to your Dad's package to assist him further.

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Review of

MyLife Edinburgh

from Christine M (Daughter of Client) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using MyLife Edinburgh for about five months to help with care for my elderly parents, both with dementia and have always been impressed with the friendly care given by the lovely carers and also all the staff in the office who have answered my queries promptly and efficiently.
My mother,
in particular, can be difficult with her dementia, and the carers proved to be so patient and caring with her.
I would recommend MyLife to anyone seeking help with any loved one.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted that our service to your parents has proved to be such a success, and we will be sure to feed your positive comments back to our care delivery team. If we can do anything further to assist you, we are only a phone call away, so please do not hesitate to get in touch.

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Review of

MyLife Edinburgh

from Anne M (Wife of Client) published on 19 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We needed a care package quickly and were impressed at the speed at which the details were arranged. The carers were punctual, polite and patient. They assisted my husband to recover his confidence and independence. We required the care for a short time only and were more than satisfied with the provider.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are pleased to have been able to assist and delighted that your husband recovered so swiftly. We wish you well and please do not hesitate to make contact with us again in the future if we can be of any further assistance.

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Review of

MyLife Edinburgh

from M B (Client) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Added stress due to admin problems. Delays for restart after I accepted and offered to halve my visits while you were short-staffed (and covid) bad admin. I felt that no new staff had any prior knowledge of me ie did not read my file. As a result, I have been upset during phone calls. I don't get the
rota before visits very often, rota changes are upsetting, not good.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are sorry to hear of your experience which has resulted in your feeling upset. We absolutely do not want you to feel distressed by your care service when you should feel supported. I have asked the office quality team to look into this for you and we would welcome your contact to discuss matters further, should you feel you would like to speak with us formally.

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Review of

MyLife Edinburgh

from Charles W (Son of Client) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Punctuality is not always good.
Clarity of speech from carers (some less clear than others).
Overall experience is satisfactory with some variability in quality of care.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are sorry to hear of the difficulties experienced. I have asked the office team to look into the issues you raise and I would also invite you to contact the quality team at our offices on 0131 603 4449 to organise a formal review to discuss and allow us the opportunity to rectify matters to your satisfaction.

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Review of

MyLife Edinburgh

from Jennifer G (Client) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of employing a carer from an independent agency has been enjoyable as well as very helpful. It has enabled me to continue living alone in my own house.
Reply from Sue Judge, Business Manager at MyLife Edinburgh

We are delighted to hear you are having a great experience of care from the MyLife team. Please don't hesitate to get in touch with us at our offices on 0131 603 4449 if we can help you with anything further.

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