Only the locations & reviews in Kent for MyLife Homecare are showing below.
View the details of all 2 locations (with 73 reviews) owned by MyLife Homecare
Suite 1 B, Orchard House, Orchard Street, Canterbury CT2 8AJ
"My mum has mixed Dementia and has been receiving care support on a daily basis from MyLife for the past 7 years. Despite changes in staff,…" Read all 38 reviews
My Life Homecare is part of the Clece Care Services, one of the UK’s leading providers of home care services. MyLife provides private home care services has allowed service users across the UK to maintain their independence and wellbeing within the comfort… Read more about MyLife Kent
MyLife Homecare has a Group Review Score of 7.6 (7.608) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MyLife Homecare must have a Review Score.
Thank you for your feedback. We're sorry to hear about your concerns and take them very seriously. Our local office team has looked into the matter and confirmed that your enquiry has been addressed. However, if you feel there's anything further you'd like to clarify or discuss, please don't hesitate to contact our office team directly, we're always happy to explore alternatives where possible and ensure your concerns are fully resolved.
Thank you for taking the time to share your feedback. We're truly grateful for your kind words about our care team and how they support the individual in your care.We understand that caring for someone with dementia and hearing loss can present unique challenges, and we're so pleased to hear that our carers have shown patience, respect, and dignity throughout. It's incredibly important to us that every person we support feels safe, valued, and treated with compassion-no matter the circumstances.Your recognition means a great deal to our team, and we remain committed to providing the highest standard of care.Warm regards,MyLife Homecare
Thank you for your lovely review.
I have forwarded your very kind words to your care workers.
we always endeavor to provide a good quality service.
Due to unforeseen circumstances that were beyond our control, we were no longer able to support your mother safely and to a standard that Mylife strive to achieve.
We apologise for any inconvenience/stress that this has caused your family.
Here at Mylife, we endeavour to provide a high quality of service to all our service users. We are working hard, improving our communication with all service users and their families to give all of our clients a valued and quality driven service.
I appologise that you feel that you have been let down by the office team. We never want to hand back clients, and its not something we do lightly. However, due to circumstances beyond our control, we found ourselves in a position where we could not provide safe and consistent care to clients in the Herne Bay areas. We have had a restructure in the office and made changes that were needed to allow us to provide a high level of service that Mylife is committed to.
Thank you for your lovely comments. We are pleased that you feel that your neighbour is well cared for. MyLife always strives to provide good quality person-centred care.
Thank you for your lovely feedback, I am so glad you received the standard of care we strive to deliver from the office through to the care worker.
Thank you for your lovely feedback, we are so happy you received the quality care we strive to deliver.
Thank you for your lovely feedback. We are so glad you chose MyLife to assist your mum.
Thank you for your feedback, we are happy that the care delivered was professional and the process was made easy for you.
Thank you for your lovely feedback, we are pleased you got the quality service we strive to deliver.
Thank you for your review, we are happy you have received the high standard of care we strive to deliver.
Without MyLife we wouldn’t have got my
Thank you for your response, we are glad you were happy with the service and that your husband got his final wish.
Thank you for this lovely review, we aim to please. Kind Regards Sarah
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