Home Care Provider Owned by MyLife Homecare in Kent

relax now, knowing with Nans improving strength and care twice a day she will be absolutely fine and well looked after

was so helpful and care started the following morning. We can't thank you enough for coming to our rescue. Thank you

with the service provided.

needs are being met. Communication is also very good which for me living abroad is of paramount importance.

After a patchy year with the office staff, now with the new manager in place, things have greatly improved. No more lies being told by the office staff and no more last minutes trying to find a carer to cover especially night carers.
I don’t know about value for money as we do not pay for the care we receive.

humour, adaptability along with professionalism while using their individual personalities and talents to enhance her day-to-day life. The office and management also play their roles very well. Therefore please note our gratitude and thanks.

treated with dignity and feels so much better after his showers and care.
The office is prompt in their responses and generally tries to accommodate us as far as possible.

to these visits and enjoys the company of the carers as they try to understand what she is saying and get actively involved while they carry out their duties. She has built a trusting relationship with her two carers, who are genuinely interested in her recovery and progress.

of care received is not working so no way of checking what care is being received. My mother who has mobility issues is often looked after by one carer although this is deemed unsafe by MyLife. Lack of communication is a major issue that needs immediate attention.

after all she did nothing wrong you just could not provide carers or so you said.
Our 4 main carers have been wonderful and every single one of them has shown care and compassion to mum throughout this stressful month.

exactly that, carers who actually care for their clients and show that they care. Unfortunately, these dedicated cares are led by what I can only describe absolutely useless so-called Managers/Coordinator, who are very economical with the truth, in fact blatantly lie to the service users without any thought for the client's needs.
One recent event that took place in August 2022, when this Company MyLife (Kent) actually failed to supply even one carer for a period of six days, expecting my Wife who herself suffers badly from arthritis to take care of my Mother In Law by herself without any 'professional' help, and they were quite happy with this situation.
Next is to contact the CQC to report.

were very kind to my dad and always on time and reliable.
I will definitely use them again in the future when I need help.
Thank you.

every effort to work with us to provide us with the necessary hours and personnel, although, with the fluctuating nature of Covid outbreaks affecting the workforce, I appreciate that this has been difficult at times. With regard to cost and value for money, I can only repeat that the carers themselves obviously take pride in their appearance, their professional image and their work. This in itself tells us that My Life only recruit staff they feel are 'up to the job'.

occasional inevitable delays were advised ahead of time, but someone always turned up. I also greatly appreciated the flexibility and helpfulness of the administrators as our needs changed over time - and sometimes at short notice. It was also clear that a real effort was made to find people who would be the best "fit" for Mum (not that she is that difficult). It must be a bit of a logistical nightmare to run a company like MyLife, and perfection in this life is impossible. Could they have done better? Realistically I don't think so. I would recommend them to anyone.

holiday cover) which was very much appreciated to give her continuity of care. We cannot fault the carers and the level of care that was given to mum.