MyLife Kent

I would like to do an up to date review! Since my mum Brenda R has been with this company My Life since the 01/04/2026 , who took on my mum straight away from the old company! what difference that My Life have done for my mum , i cannot FAULT them at all the staff treats my mum the respect that she deserves ..since being with my life the confidence that my mum now has they have made her feel like a person .. the importance of this taking the time out to carry the out the Duty's they do and the interaction between actually involving her of her choices they give to her is amazing, they sit and have a conversations with her and this is important to my mum . she loves to banter with staff , is so lovely tosee , as the old company treated her terrible knocked her confidence alot !!! but going Forward it's nearly 3 months on with my life that staff got her convidence back and gained her trust in them ..... 3 months almost she is different person now to what she was .All STAFF are amazin

Since switching from old company! to this one my life i notice a difference in my mum ! you could not asked for better care then this company they are caring towards my mum treats her with the Dignity and the respect that my mum deserves. she's happier in herself and anything that is wrong they let us know , i would recommend this care company that provides everything and making sure that her needs are met , my mum Brenda of 93 is lot more confident they have only been with my mum since 1/4/26 . with in 8 days on starting they are lovely bunch ,,,, so please if anyone needs or looking for home care package please get in contact with My Life ,, from her Loving Daughter Elaine

This has been our first month using carers twice a day for my Nan. The whole process has been perfect and have no complaints at all. The carers are amazing, especially one lady in particular! After discharge from Hospital a month ago we was thinking of cancelling our holiday to care for Nan, I can relax now, knowing with Nans improving strength and care twice a day she will be absolutely fine and well looked after

My mum has had 1 care call a week with Mylife for many years to help with housework and shopping. Having had a fall I called the office to see if they could put in place 2 calls a day with immediate effect so we could get her discharged quickly. The office were amazing and couldn't do enough, Kerry was so helpful and care started the following morning. We can't thank you enough for coming to our rescue. Thank you

Extremely poor office management, causing distress to care workers and clients.

The user has dementia and hearing loss. She can be very difficult and a times quite the opposite, however the ladies who attend are very patient and treat her well and with dignity.

The carers treat my Mother with dignity and respect we are generally pleased with the service provided.

My mum has mixed Dementia and has been receiving care support on a daily basis from MyLife for the past 7 years. Despite changes in staff, managers and other team members the care and support given to my mum is excellent. Mum is bedridden so now has two carers per visit who always make sure all her needs are being met. Communication is also very good which for me living abroad is of paramount importance.

I don’t know about value for money as we do not pay for the care we receive.

In December we put forward one of our team of carers for exceptional service because she came in and worked single-handed when we as a family, along with the other carers all caught Covid just before Christmas. All our special needs daughter's carers over the last three years have displayed dedication, humour, adaptability along with professionalism while using their individual personalities and talents to enhance her day-to-day life. The office and management also play their roles very well. Therefore please note our gratitude and thanks.

The office is prompt in their responses and generally tries to accommodate us as far as possible.

My wife suffered a massive stroke in April 2021, which has left her paralysed on her right side with speech very difficult to understand. This, of course, is a huge strain on our relationship. She has care visits from the same two carers on a regular basis, mainly for a weekly shower. She looks forward to these visits and enjoys the company of the carers as they try to understand what she is saying and get actively involved while they carry out their duties. She has built a trusting relationship with her two carers, who are genuinely interested in her recovery and progress.

The app which informs of care received is not working so no way of checking what care is being received. My mother who has mobility issues is often looked after by one carer although this is deemed unsafe by MyLife. Lack of communication is a major issue that needs immediate attention.

Next is to contact the CQC to report.

Our 4 main carers have been wonderful and every single one of them has shown care and compassion to mum throughout this stressful month.

MyLife provides home care for my neighbour. His care is excellent. It is very reassuring for us to see that he is so well cared for. The office staff and manager have also been most helpful when I have contacted them.

Thank you.

I have no hesitation in saying that all the carers have all been incredibly kind and professional in everything they do, making it their business to be respectful and displaying empathy and understanding when needed. With regard to management of the care given, My Life have always listened and made every effort to work with us to provide us with the necessary hours and personnel, although, with the fluctuating nature of Covid outbreaks affecting the workforce, I appreciate that this has been difficult at times. With regard to cost and value for money, I can only repeat that the carers themselves obviously take pride in their appearance, their professional image and their work. This in itself tells us that My Life only recruit staff they feel are 'up to the job'.

Came to MyLife after some problems with other care arrangements. Mum is 101 and pretty set in her ways, but even though not everyone did things just so (in her view), they were all, in her words, lovely people. Everyone appeared to be very kind, very caring, very professional and 100% trustworthy. The occasional inevitable delays were advised ahead of time, but someone always turned up. I also greatly appreciated the flexibility and helpfulness of the administrators as our needs changed over time - and sometimes at short notice. It was also clear that a real effort was made to find people who would be the best "fit" for Mum (not that she is that difficult). It must be a bit of a logistical nightmare to run a company like MyLife, and perfection in this life is impossible. Could they have done better? Realistically I don't think so. I would recommend them to anyone.

As a family, we have been very happy with the care provided to my grandfather. We found the care to be carried out very professionally from the start at the initial visit right until care was no longer needed, the whole process was made so easy for us as a family.