MyLife Kent

Suite 1 B, Orchard House, Orchard Street, Canterbury CT2 8AJ
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5.8 38 Reviews
  • MyLife Kent, Canterbury
My Life Homecare is part of the Clece Care Services, one of the UK’s leading providers of home care services. MyLife provides private home care services has allowed service users across the UK to maintain their independence and wellbeing within the comfort of their own homes.

MyLife Homecare provides bespoke Live In Care and home care, together with domestic calls, long sit visits, respite care, overnight support and end of life care.

Being you, staying independent and happy is their key goal. MyLife can provide support in an emergency or time of crisis within as little as 24 hours.

MyLife's care assistants provide support across Kent, providing continuity, companionship and peace of mind for residents across the county. MyLife care assistants are upbeat, professional and friendly providing the highest quality of support while working together with the same vision and values.

MyLife offers a personalised care plan matching your specific need and wishes and you will be supported by the Kent MyLife Homecare Branch Management. MyLife care assistants are regularly supervised and are given continual development opportunities to be the best of the best.

My Life's exceptional high standards are regulated by the Care Quality Commission (CQC) and the local authority.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Younger Adult Care (18-65)
  • Older Person Care (65+)

Personal Care & Household Services

  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28

Available on request

These prices are only a guideline, please contact MyLife Kent to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Mary Tunak (Registered Manager)

MyLife Kent Reviews (38)

Total of 38, showing 21-38
5.8

MyLife Kent has a Review Score of 5.8 (5.778) out of 10, based on 2 reviews in the last 2 years. Over all time MyLife Kent has 38 reviews.

Overall Experience

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  • 7
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  • 2

Date Published

38
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2
36

Review from Sharon R (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just felt compelled to write a review as I’m so impressed with how MyLife has dealt with my mum. Mum has dementia and we’ve been through hell recently so decided to try her with some care. Mum has always been adamant she wouldn’t have care and can be very stubborn. The quality officer came to see Mum
and they didn’t stop laughing and chatting, it was like they were long lost friends, the icing on the cake was Mum's dog sitting on the quality officer's lap (he’s not a small dog) which sealed the deal for Mum. Care has not long commenced but we are very impressed, they have all been lovely so far which is a weight lifted for us.

Reply from Sarah Morris, Registered Manager at MyLife Kent

Thank you for your lovely feedback on the service you have received so far.

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Review from David S (Son of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed by the honesty and transparency the company display in all aspects. The staff are generally friendly but equally professional. Every situation can be discussed, and a way forward found.

Reply from Sarah Jarvis, Registered Manager. at MyLife Kent

Thank you for your positive feedback. I are happy you are receiving a quality service.

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Review from Susan G (Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really delighted with the excellent care that I received from My Life (Kent).
The ladies in the office were always happy to listen to any concerns and offer helpful advice, and the amazing care team were reliable, kind, very caring and always brightened up my day. Thank you so much for your
much-needed support, after returning home from hospital after an operation. I would definitely recommend My Life to anyone needing care at home.

Reply from Julia Morrison, Business Development Manager at MyLife Kent

Dear Susan, thank you so much for your fantastic review. We are always here to support you again in the future if you need us. I hope you are continuing to recover from your operation and will pass your lovely comments onto the care team and the office staff.
Kind regards, Julia

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Review from Kennth P (Brother of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had MyLife for a while and overtime increased and changed the care she had, they were very adaptable and would change things to suit her at the drop of a hat.
The carers were charming, professional and most importantly caring and my sister loved all of them.
In late 2020 she went into hospital
and contracted the dreaded virus, when she returned home we were worried we wouldn’t get the care back but they surpassed themselves visiting numerous times a day to put our minds at rest, with us not being able to travel it was invaluable.
Would highly recommend this caring company.

Reply from Julia Morrison, Business Development Manager at MyLife Kent

Dear Mr P,
Thank you very much for your lovely review. As you agree are care staff are dedicated to their customers. I hope your sister is recovering from Covid and continuing to improve. We very much appreciate the time you have taken to complete the review and I will forward this onto the registered manager and all the staff involved with supporting your sister.
Kind regards, Julia Morrison

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Review from Sandra D (Daughter of Client) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we learnt of my father’s prognosis we were devastated and wanted him home as he wished, especially due to Covid. The quality officer in Hythe went out of her way to make this happen, she met us late at night due to a delayed discharge and helped get everything set up even going to the shop to grab
some bits we had forgotten. We really can’t thank her enough.
The carers were equally great and kept Dad comfortable ensuring they not only supported him but also our mother who has her own needs.
Having never needed care before we didn’t know what to expect but as a family we can’t fault them, Dad passed away peacefully at home as he wished and they made this so much easier with their care and compassion so thank you.

Reply from Julia Morrison, Business Development Manager at MyLife Kent

Firstly I would like to offer my condolences to you and your family following your father's passing. Thank you for your lovely review of MyLife home care. I will pass this onto all of the team involved with your father's care and would like to wish you the very best for the future. Kind regards.

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Review from Tesher F (Daughter of Client) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager visited my family at a really critical point in my father's illness. He had returned from hospital and we did not know how we could respond to his needs which were changing quickly as a result of his terminal cancer. I saw many beautiful moments of connection between my father and the regular
carers who visited our home up to four times a day. Always professional and cordial, they would greet my father, administer care in the most gentle and respectful manner and leave us, the family, in a better place emotionally and psychologically. The administrator in the office was prompt with her replies and went out of her way to establish additional around the clock care, which we eventually needed. Thank you to the many carers who became our close support network, at a time which could have been even more stressful, with lockdown in place. We have absolute confidence in My Life Homecare and will always be grateful for their incredible service.

Reply from Julia Morrison, Business Development Manager at MyLife Kent

Thank you so much for your lovely comments, which means a lot to the whole team at MyLife Homecare, Kent and is much appreciated. It was our absolute pleasure to care for your father and to have been able to support all of your family at this time. Lockdown has been a very daunting and stressful time for all of our staff and we have still managed to maintain and deliver exceptional care around the clock. I will of course share this with the whole team.

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Review from E M (Client) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I both have carers; we are very pleased with our service. I had another firm before this one, and we were very upset by the way we were treated.

Reply from Julia Morrison, Business Development Manager at MyLife Kent

Thank you for your lovely comments. I am delighted that you are receiving the support and care that wasn't offered to you initially.
I will pass your comments onto the team.
Kind regards

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Review from Sue S (Wife of Client) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been pleased with the level of care, reliability and cheerfulness of all the carers. Also, it is good that the office advises us if carers are delayed for any reason.

Reply from Julia Morrison, Business Development Manager at MyLife Kent

Thank you for completing a review and for your lovely comments. I will pass this onto the team.

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Review from E H (Client) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find carers are always friendly and polite, as are the office staff. Carers vary a little, some are excellent; some are great and a few satisfactory. I am very pleased I chose MyLife. Thank you.

Reply from Julia Morrison, Business Development Manager at MyLife Kent

Thank you so much for your positive response and feedback on the care we provide. I will pass this information to the Team at MyLife Homecare.


Kind regards,


Julia Morrison, Development Manager

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Review from Ray G (Son of Client) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been with Mylife for many years and loved all the carers. She used to phone us every Sunday to tell us about her week which usually consisted of saying how great her carers had been. This gave us great comfort knowing she was in good hands. The assessor used to drop in to see mum and have
a cup of tea with her which pleased her and us no end as we couldn’t get to Hythe as often as we would have liked.
Mum's passing was made so much easier knowing she had remained in her own home as she had wished.

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Review from Jane M (Wife of Client) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband receives visits of two carers four times a day for personal care, and a two-hour sit call once a week to allow me to go shopping. Carers are first class, polite, respectful of my husband's needs and tolerant of his constant mood changes. I would have no hesitation in recommending this company
to anyone needing first-rate care in their own home.

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Review from Elizabeth B (Wife of Client) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had MyLife for over 2 years and during that time have not needed to complain about the care they have given my husband. Having seen the difference of other companies we are so pleased that MyLife came to us. They are part of our family and we cannot praise them enough. They are trustworthy and
we look forward to them coming every day.

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Review from Irene E (Wife of Client) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were very professional, efficient, dedicated and caring. I could not have got a better team to care for my husband. They were kindness itself.

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Review from Len W (Client) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

They do what is necessary and more, check my health is OK. Sometimes they will not take no for an answer.

Reply from Julia Morrison at MyLife Kent

Thank you very much for your comments.
Kind regards

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Review from Rupert B (Son of Client) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank your service enough, it was absolutely invaluable and necessary throughout 2017 as my father's Parkinsons and dementia worsened. All carers were uniformly excellent, hard working, cheerful and went a lot of extra miles with my father's care and dignity and helping myself when times were
not easy.
We would have been utterly sunk without your services support assistance; you were a lifeline when most needed. Thank you. I would strongly recommend your services to anyone.

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Review from Melian T (Daughter of Client) published on 29 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live overseas and returned to the UK and spent a month living with my mother who is cared for full time by MyLife. I saw first hand the excellent and professional care my mother was given and the attention to detail was excellent. I returned home feeling confident that my mother is being cared for
extremely well.

Reply from Julia Morrison at MyLife Kent

Dear Melian.


Thank you for your very kind and positive feedback regarding the assistance and care we have provided to your mother. I will forward this onto all the team involved.


Kind regards, Julia

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Review from B H (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are extremely helpful, kind and professional. Nothing is too much trouble. I cannot praise them highly enough.

Reply from Shelly WAtson, Registered Manager at MyLife Kent

Thank you for the positive feedback.

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Review from Barrie J (Son of Client) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently stayed two weeks with my Father and his wife.
I was highly impressed with the level of care devoted to them.
All the carers were doing a fantastic job, and some had gone above their duty of care, in looking after Dad and his wife.
I think they are amazing. I found my two weeks very tiring,
but also enjoyable as I know they are both in good hands.
Thank you so much.

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Current Review Score: 5.8 (5.778)

Overview of Review Score

The Review Score of 5.8 (5.778) out of 10 for MyLife Kent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.778 for MyLife Kent is calculated as follows: ( (2 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 9 Ratings = 2.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MyLife Kent is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (2)

Kelly

Kelly Emanuel

Job Title: Recruiter

Meet Kelly, our dedicated branch recruiter in Canterbury! From helping new hires to enjoying weekends with family, she brings warmth and commitment to our team.

Mary

Mary Tunak

Job Title: Registered Manager

Mary, with 30 years of experience in the care industry, is dedicated to driving our team towards excellence and empowering them to make a positive impact on our clients. She is stepping up as the registered manager of our Canterbury Branch. We couldn't imagine our team without her!

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MyLife Kent to verify any information. View our terms and conditions. MyLife Kent has an Enhanced Service - more info.