Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Home Fairy Derby

stars
stars 26 June 2025
Would recommend Home Fairy. Excellent staff. Management do try their best to give flexibility where requested. Care/help given in a pleasant manner.
Review from Susan W (Client / Service User)
stars
stars 12 June 2025
I can't thank Home Fairy Derby and the team enough for the amazing care they have taken in looking after my mum for the last year. The team have been very flexible and have always accommodated mums needs. They also have great communication if I or they had any concerns. The only reason we have stopped using Home Fairies is at 98 years old mum is going into a nursing home. Thank you to all xxx
Review from Karen S (Daughter of Client/Service User)
stars
stars 05 June 2025
Prior to receiving home help, I was anxious about how I might accommodate this change of my daily routines. Thankfully, my concerns were immediately put aside by the friendly and professional manner of both staff members. I have found them both very capable of acting on their own initiative and I feel like I have gained a pair of friends rather than helpers! It has been great to exchange ideas and thoughts, as well as being another point of social contact.
Review from Audrey G (Client / Service User)
stars
stars 29 April 2025
We have used Home Fairy for over two years. They have built an excellent relationship with the care receiver and are very diligent about matching care receivers needs with suitable carers. They have also been very reliable. Our lives have been made much easier and the care receivers life has been greatly enriched by them coming to the house and providing companionship, housework and meal preparation. This has helped the care receiver stay in their own home rather than go into a residential care setting.
Review from E S (Daughter of Client/Service User)
stars
stars 22 April 2025
The lady who visits me does a very good job, asks what I want doing and is very friendly. Checks if I have any issues.
Review from J S (Client / Service User)
stars
stars 12 February 2025
So impressed by Home Fairy. Kind, caring and flexible. Dad has a team of three carers, so good continuity - important as he has dementia. Communication from the office is good, they always call me if there are any problems or shifts need adjusting.
Review from J W (Son of Client/Service User)