Submit a Review for Trust Homecare Solution Cambridge Ltd
Unit 5 Atria Court, 52 Stirling Way, Papworth Business Park, Papworth Everard, Cambridge, CB23 3GY
View Full Details of Trust Homecare Solution Cambridge LtdLatest Reviews for Trust Homecare Solution Cambridge Ltd
24 October 2025
Very happy with the service
20 October 2025
Clair is happy as always with her care. They are always cheerful and talk to Clair even though she cannot talk herself. They are very good.
27 August 2025
In December 2024 we were issued with a bill for over £14,000 for one months care. This was over the Christmas period and there were live-in carers and night carers involved. We were more than happy to pay double time for the carers themselves but not happy that the management team were charging 40% of the total fee for doing nothing extra ie £5,600 in total. Although I appealed to the management on behalf of my father-in-law on the grounds that were good customers who always paid our bills regularly, it made no difference. We engaged them after my father-in-law died in February to look after my mother-in-law largely because she knew the staff, on an arrangement that included morning and night care. Once again the carers themselves were good but they turned up at all sort of hours. Eleven o'clock in the morning to get her up and five o'clock in the evening to put her to bed. These times were hours out of contract. The management obviously were not managing this properly.
26 August 2025
Overall very pleased.
16 July 2025
The carers we have coming to visit my husband after his spell in hospital have been very good and supportive. The sit-in day carers have been exceptional in every respect, looking after my husband. He has been unable to walk well so they have also made sure he has been doing exercises once or twice daily. They are dedicated to their duties. All the carers are very caring.
30 May 2025
We have been lucky in having Trust Homecare reinstated as mum's care team after a stay in hospital. They have never treated Mum (93 yrs) with anything but respect, patience and care, giving her the time needed, which isn't always easy. They also cover my respite time.
29 May 2025
Very pleased with all the carers at Trust Homecare looking after my husband and engaging with him, makes my life so easy.
28 April 2025
My father had help from Trust Homecare from October 2024 to March 2025. Over this time I met a number of carers, all of whom were really polite and endlessly patient with my difficult father. They gently tried to persuade Dad to let them help and tried many different ways over the weeks and months. Staff in head office were very helpful, dealing with multiple medication changes, and suggesting equipment and clothing that could help make life easier. They are quick to respond to emails and always professional. Unfortunately my father became increasingly resistant to care and needed to be moved to a care home with full time supervision - carers were helpful getting Dad clean and dressed and ready to set off. My only minor recommendation would be for staff to give more warning of food and medication running out, since it could take me 7 or 8 days to arrange for more to arrive. I chose to track supplies myself to avoid any stress. I would definitely recommend Trust Homecare
22 April 2025
Thank you for the excellent care, help, kindness, realisability and support given from all the the carers my elderly mum has from Trust Homecare. The carers are truly amazing! they are all so kind, caring, respectful and helpful making my mums life so much easier and more enjoyable since she had her stroke. . The office staff are always so polite and ready to help with any queries we have, and always accommodating my elderly mums needs! I honestly can not thank you all enough for making my elderly mums life so much nicer! 1st class service! We will be forever grateful to you all!
27 March 2025
Exemplary service by wonderful team of caring "considerate in every way" and professional people. Can't say (nor sing) their praises highly enough. Thank you "Trust Homecare Solutions Cambs LTD"
12 March 2025
Thc has provided care for our mother for the past 3 years since her stroke. The carers who attended to her were kind and very patient. They have become her friends/family. Later with mum's dementia Thc was able to accommodate her needs until she has become too frail to live independently. The admin team is also very supportive, always happy to help and accommodate for changes and in emergencies arranged cover to take mum to hospital. We would not have been able to keep our mother in her own home for as long as we have without the excellent and flexible care Thc provides. We are very appreciative for the excellent work of Thc and we recommend them unreservedly. Big thank you to the Thc team/family.
11 March 2025
Very good experience
11 March 2025
Excellent care from all.
05 March 2025
Dad was a client of Trust Homecare for 2 years. He moved to a care home a fortnight ago when he became more unwell and required nursing care as well assistance with personal care, dressing and medications. The carers were courteous and kind, both to my Dad and also to my Mum, always greeting both of them. They were respectful about being in somebody else's home. They would alert the office to any concerns and the office staff would contact the GP surgery or district nurse when necessary, and keep me informed. This gave me peace of mind that Dad's needs were being addressed and that he was being well looked after. The office staff were friendly, efficient and professional with all phone conversations and email messages. I am very happy to whole-heartedly recommend Trust Homecare. The wonderful team enabled Dad to stay at home with Mum for as long as possible, until his nursing needs became a priority. When he knew he would be going into the home, he said he would miss his carers!
21 January 2025
Since Spring 2024 the team are caring and very empathic. Nothing appears too much trouble. The care package has helped my mother enormously. They are always polite to me, we have an open 3 way discussion about everything and anything. Engaging my mother in normal conversation. The team are consistently supportive with all mothers daily living needs. Very grateful.
15 January 2025
Trust Homecare started to look after us when my partner was discharged home after nearly 6 weeks of hospitalisation. All staff we've encountered, including hands-on Carers and office/ admin staff have been professional, skilled and friendly, treating both of us with respect and compassion.
09 January 2025
Thank you for your care and support throughout each year. Staff very warm and considerate, always work with a kind and caring attitude, also very importantly a good sense of humour.
03 December 2024
Trust Homecare's carers have all been extremely kind and caring towards my mother. They have helped with all her personal care needs in a very professional and empathetic manner, never rushing her and engaging her in conversation whilst they do so. They have consistently ensured that she has the right medications at the right time and that she is safe. They have on occasion found that she has had a fall and in those cases taken the right action - including getting an ambulance if needed. The office staff has also been very flexible in adjusting visit times when asked and alerting me if any problems arise. A superb service.
08 October 2024
Trust Homecare Solution have looked after my mum for five years, in that time I have not been able to fault the caring and professional nature of all the staff.
03 October 2024
I get very good attention and are very polite. Do all that is needed and always on time.
Latest Reviews for Trust Homecare Solution Cambridge Ltd
24 October 2025
Very happy with the service
20 October 2025
Clair is happy as always with her care. They are always cheerful and talk to Clair even though she cannot talk herself. They are very good.
27 August 2025
In December 2024 we were issued with a bill for over £14,000 for one months care. This was over the Christmas period and there were live-in carers and night carers involved. We were more than happy to pay double time for the carers themselves but not happy that the management team were charging 40% of the total fee for doing nothing extra ie £5,600 in total. Although I appealed to the management on behalf of my father-in-law on the grounds that were good customers who always paid our bills regularly, it made no difference. We engaged them after my father-in-law died in February to look after my mother-in-law largely because she knew the staff, on an arrangement that included morning and night care. Once again the carers themselves were good but they turned up at all sort of hours. Eleven o'clock in the morning to get her up and five o'clock in the evening to put her to bed. These times were hours out of contract. The management obviously were not managing this properly.
26 August 2025
Overall very pleased.
16 July 2025
The carers we have coming to visit my husband after his spell in hospital have been very good and supportive. The sit-in day carers have been exceptional in every respect, looking after my husband. He has been unable to walk well so they have also made sure he has been doing exercises once or twice daily. They are dedicated to their duties. All the carers are very caring.
30 May 2025
We have been lucky in having Trust Homecare reinstated as mum's care team after a stay in hospital. They have never treated Mum (93 yrs) with anything but respect, patience and care, giving her the time needed, which isn't always easy. They also cover my respite time.
29 May 2025
Very pleased with all the carers at Trust Homecare looking after my husband and engaging with him, makes my life so easy.
28 April 2025
My father had help from Trust Homecare from October 2024 to March 2025. Over this time I met a number of carers, all of whom were really polite and endlessly patient with my difficult father. They gently tried to persuade Dad to let them help and tried many different ways over the weeks and months. Staff in head office were very helpful, dealing with multiple medication changes, and suggesting equipment and clothing that could help make life easier. They are quick to respond to emails and always professional. Unfortunately my father became increasingly resistant to care and needed to be moved to a care home with full time supervision - carers were helpful getting Dad clean and dressed and ready to set off. My only minor recommendation would be for staff to give more warning of food and medication running out, since it could take me 7 or 8 days to arrange for more to arrive. I chose to track supplies myself to avoid any stress. I would definitely recommend Trust Homecare
22 April 2025
Thank you for the excellent care, help, kindness, realisability and support given from all the the carers my elderly mum has from Trust Homecare. The carers are truly amazing! they are all so kind, caring, respectful and helpful making my mums life so much easier and more enjoyable since she had her stroke. . The office staff are always so polite and ready to help with any queries we have, and always accommodating my elderly mums needs! I honestly can not thank you all enough for making my elderly mums life so much nicer! 1st class service! We will be forever grateful to you all!
27 March 2025
Exemplary service by wonderful team of caring "considerate in every way" and professional people. Can't say (nor sing) their praises highly enough. Thank you "Trust Homecare Solutions Cambs LTD"
12 March 2025
Thc has provided care for our mother for the past 3 years since her stroke. The carers who attended to her were kind and very patient. They have become her friends/family. Later with mum's dementia Thc was able to accommodate her needs until she has become too frail to live independently. The admin team is also very supportive, always happy to help and accommodate for changes and in emergencies arranged cover to take mum to hospital. We would not have been able to keep our mother in her own home for as long as we have without the excellent and flexible care Thc provides. We are very appreciative for the excellent work of Thc and we recommend them unreservedly. Big thank you to the Thc team/family.
11 March 2025
Very good experience
11 March 2025
Excellent care from all.
05 March 2025
Dad was a client of Trust Homecare for 2 years. He moved to a care home a fortnight ago when he became more unwell and required nursing care as well assistance with personal care, dressing and medications. The carers were courteous and kind, both to my Dad and also to my Mum, always greeting both of them. They were respectful about being in somebody else's home. They would alert the office to any concerns and the office staff would contact the GP surgery or district nurse when necessary, and keep me informed. This gave me peace of mind that Dad's needs were being addressed and that he was being well looked after. The office staff were friendly, efficient and professional with all phone conversations and email messages. I am very happy to whole-heartedly recommend Trust Homecare. The wonderful team enabled Dad to stay at home with Mum for as long as possible, until his nursing needs became a priority. When he knew he would be going into the home, he said he would miss his carers!
21 January 2025
Since Spring 2024 the team are caring and very empathic. Nothing appears too much trouble. The care package has helped my mother enormously. They are always polite to me, we have an open 3 way discussion about everything and anything. Engaging my mother in normal conversation. The team are consistently supportive with all mothers daily living needs. Very grateful.
15 January 2025
Trust Homecare started to look after us when my partner was discharged home after nearly 6 weeks of hospitalisation. All staff we've encountered, including hands-on Carers and office/ admin staff have been professional, skilled and friendly, treating both of us with respect and compassion.
09 January 2025
Thank you for your care and support throughout each year. Staff very warm and considerate, always work with a kind and caring attitude, also very importantly a good sense of humour.
03 December 2024
Trust Homecare's carers have all been extremely kind and caring towards my mother. They have helped with all her personal care needs in a very professional and empathetic manner, never rushing her and engaging her in conversation whilst they do so. They have consistently ensured that she has the right medications at the right time and that she is safe. They have on occasion found that she has had a fall and in those cases taken the right action - including getting an ambulance if needed. The office staff has also been very flexible in adjusting visit times when asked and alerting me if any problems arise. A superb service.
08 October 2024
Trust Homecare Solution have looked after my mum for five years, in that time I have not been able to fault the caring and professional nature of all the staff.
03 October 2024
I get very good attention and are very polite. Do all that is needed and always on time.