Trust Homecare Solution Cambridge Ltd

26 Broad Street, Great Cambourne, Cambridge CB23 6HJ
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9.8 138 Reviews
  • Trust Homecare Solution Cambridge Ltd, Cambridge
Trust Homecare Solution gives people the care and support they want to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments and social trips, meal preparation, housework and companionship.   

Respite care is also available to give family and friends a break.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £19 – £28
  • Weekly Live-in Care Fees: £1200 – £1500

These prices are only a guideline, please contact Trust Homecare Solution Cambridge Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Armi Saplan (Registered Manager)

Trust Homecare Solution Cambridge Ltd Reviews (138)

9.8

Trust Homecare Solution Cambridge Ltd has a Review Score of 9.8 (9.771) out of 10, based on 55 reviews in the last 2 years.
Over all time Trust Homecare Solution Cambridge Ltd has 138 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Trust Homecare Solution Cambridge Ltd
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Total of 138, showing 1-20
Review from Doug W (Son-in-law of Client) published on 27 August 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
In December 2024 we were issued with a bill for over £14,000 for one months care. This was over the Christmas period and there were live-in carers and night carers involved. We were more than happy to pay double time for the carers themselves but not happy that the management team were charging 40%
of the total fee for doing nothing extra ie £5,600 in total. Although I appealed to the management on behalf of my father-in-law on the grounds that were good customers who always paid our bills regularly, it made no difference.
We engaged them after my father-in-law died in February to look after my mother-in-law largely because she knew the staff, on an arrangement that included morning and night care. Once again the carers themselves were good but they turned up at all sort of hours. Eleven o'clock in the morning to get her up and five o'clock in the evening to put her to bed. These times were hours out of contract. The management obviously were not managing this properly.
Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd

Thank you for taking the time to share your concerns.Firstly, please accept our sincere apologies for any distress caused regarding the charges issued in December 2024 and the care timings that followed. We understand how important consistent and reliable care is, especially during such sensitive times.I would like to gently note that this matter has previously been discussed with you. However, we completely appreciate that such issues can remain frustrating, and you are, of course, more than welcome to contact the office should you wish to revisit any part of the conversation or seek further clarification.Thank you again for your feedback - it's always valuable in helping us reflect and improve.

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Review from M M (Client) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very pleased.
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Review from Sandy B (Wife of Client) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers we have coming to visit my husband after his spell in hospital have been very good and supportive. The sit-in day carers have been exceptional in every respect, looking after my husband. He has been unable to walk well so they have also made sure he has been doing exercises once or twice
daily. They are dedicated to their duties. All the carers are very caring.
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Review from J M (Daughter of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been lucky in having Trust Homecare reinstated as mum's care team after a stay in hospital.
They have never treated Mum (93 yrs) with anything but respect, patience and care, giving her the time needed, which isn't always easy. They also cover my respite time.
Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd

We truly appreciate your kind words and are thankful for the chance to care for your mother.

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Review from D F (Wife of Client) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all the carers at Trust Homecare looking after my husband and engaging with him, makes my life so easy.
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Review from Nicole S (Daughter of Client) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had help from Trust Homecare from October 2024 to March 2025. Over this time I met a number of carers, all of whom were really polite and endlessly patient with my difficult father. They gently tried to persuade Dad to let them help and tried many different ways over the weeks and months.

Staff in head office were very helpful, dealing with multiple medication changes, and suggesting equipment and clothing that could help make life easier. They are quick to respond to emails and always professional.
Unfortunately my father became increasingly resistant to care and needed to be moved to a care home with full time supervision - carers were helpful getting Dad clean and dressed and ready to set off.
My only minor recommendation would be for staff to give more warning of food and medication running out, since it could take me 7 or 8 days to arrange for more to arrive. I chose to track supplies myself to avoid any stress.
I would definitely recommend Trust Homecare
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Review from Julie S (Daughter of Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for the excellent care, help, kindness, realisability and support given from all the the carers my elderly mum has from Trust Homecare. The carers are truly amazing! they are all so kind, caring, respectful and helpful making my mums life so much easier and more enjoyable since she had her
stroke.
. The office staff are always so polite and ready to help with any queries we have, and always accommodating my elderly mums needs!
I honestly can not thank you all enough for making my elderly mums life so much nicer!
1st class service!
We will be forever grateful to you all!
Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd

Thank you for your kind words; we're grateful for the opportunity to care for your mother.

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Review from T J (Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exemplary service by wonderful team of caring "considerate in every way" and professional people. Can't say (nor sing) their praises highly enough. Thank you "Trust Homecare Solutions Cambs LTD"
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Review from P S (Daughter of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thc has provided care for our mother for the past 3 years since her stroke.
The carers who attended to her were kind and very patient. They have become her friends/family.
Later with mum's dementia Thc was able to accommodate her needs until she has become too frail to live independently.
The admin
team is also very supportive, always happy to help and accommodate for changes and in emergencies arranged cover to take mum to hospital.
We would not have been able to keep our mother in her own home for as long as we have without the excellent and flexible care Thc provides.
We are very appreciative for the excellent work of Thc and we recommend them unreservedly.
Big thank you to the Thc team/family.
Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd

Thank you for your kind words; we're grateful to have been able to care for your mother.

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Review from B L (Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good experience
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Review from V H (Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care from all.
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Review from Liz C (Daughter of Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was a client of Trust Homecare for 2 years. He moved to a care home a fortnight ago when he became more unwell and required nursing care as well assistance with personal care, dressing and medications.
The carers were courteous and kind, both to my Dad and also to my Mum, always greeting both
of them. They were respectful about being in somebody else's home.
They would alert the office to any concerns and the office staff would contact the GP surgery or district nurse when necessary, and keep me informed. This gave me peace of mind that Dad's needs were being addressed and that he was being well looked after.
The office staff were friendly, efficient and professional with all phone conversations and email messages.
I am very happy to whole-heartedly recommend Trust Homecare. The wonderful team enabled Dad to stay at home with Mum for as long as possible, until his nursing needs became a priority. When he knew he would be going into the home, he said he would miss his carers!
Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd

Thank you so much for your thoughtful and kind words, we wish you and your family all the best.

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Review from Frances L (Daughter of Client) published on 21 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since Spring 2024 the team are caring and very empathic. Nothing appears too much trouble. The care package has helped my mother enormously. They are always polite to me, we have an open 3 way discussion about everything and anything. Engaging my mother in normal conversation.
The team are consistently
supportive with all mothers daily living needs.
Very grateful.
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Review from Gloria R (Partner of Client) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trust Homecare started to look after us when my partner was discharged home after nearly 6 weeks of hospitalisation. All staff we've encountered, including hands-on Carers and office/ admin staff have been professional, skilled and friendly, treating both of us with respect and compassion.
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Review from Anthea S (Daughter of Client) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Thank you for your care and support throughout each year. Staff very warm and considerate, always work with a kind and caring attitude, also very importantly a good sense of humour.
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Review from V H (Son of Client) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trust Homecare's carers have all been extremely kind and caring towards my mother. They have helped with all her personal care needs in a very professional and empathetic manner, never rushing her and engaging her in conversation whilst they do so. They have consistently ensured that she has the right
medications at the right time and that she is safe. They have on occasion found that she has had a fall and in those cases taken the right action - including getting an ambulance if needed. The office staff has also been very flexible in adjusting visit times when asked and alerting me if any problems arise. A superb service.
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Review from Andy E (Son of Client) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Trust Homecare Solution have looked after my mum for five years, in that time I have not been able to fault the caring and professional nature of all the staff.
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Review from Yvonne B (Client) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I get very good attention and are very polite. Do all that is needed and always on time.
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Review from K W (Wife of Client) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are kind, considerate and pleasant. We have found the female staff to be most efficient but some of the male staff need supervision and instruction.
Reply from Sandra Pang, Admin Manager at Trust Homecare Solution Cambridge Ltd

Thank you for your feedback. We ensure that all our staff are trained and supervised.

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Review from Janet B (Client) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been with the company for over a year and find the staff very helpful and caring and always ask if there is anything more that I wish for them to do. I am glad that the company review the situation with the clients so they maintain an excellent service for their clients.
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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Trust Homecare Solution Cambridge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Trust Homecare Solution Cambridge Ltd is calculated as follows: ( (263 Excellents x 5) + (52 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 323 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Solution Cambridge Ltd is based on 53 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (0)

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Frequently Asked Questions about Trust Homecare Solution Cambridge Ltd

What Type of Services does Trust Homecare Solution Cambridge Ltd offer?

Trust Homecare Solution Cambridge Ltd offers Home Care.

How many Carers does Trust Homecare Solution Cambridge Ltd employ?

Trust Homecare Solution Cambridge Ltd employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trust Homecare Solution Cambridge Ltd to verify any information. View our terms and conditions. Trust Homecare Solution Cambridge Ltd has an Enhanced Service - more info.