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Trust Homecare Solution Cambridge Ltd

Unit 5 Atria Court, 52 Stirling Way, Papworth Business Park, Papworth Everard, Cambridge, Cambridgeshire CB23 3GY
Trust Homecare Solution Cambridge Ltd Logo
Trust Homecare Solution Cambridge Ltd logo
All staff are excellent and looked after my husband well.Renee B(Wife of Client/Service User)
Trust Homecare Solution Cambridge Ltd, Cambridge
The staff at Trust Homecare are friendly, professional and extremely caring.M B(Partner of Client/Service User)
Trust Homecare Solution Cambridge Ltd, Cambridge
Very helpful to my husband and myself, very friendly and enjoy there singing.Iris H(Client / Service User)
Trust Homecare Solution Cambridge Ltd, Cambridge

Trust Homecare Solution gives people the care and support they want to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect


while working hard to meet their client's individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments and social trips, meal preparation, housework and companionship.

Respite care is also available to give family and friends a break.

Care Provided by Trust Homecare Solution Cambridge Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £29 - £31
  • Weekly Live-in Care Fees: £1,300 - £1,700
  • 30 Minute Visiting Care Fees: £20 - £22
The price(s) shown are provided by the agency. Contact Trust Homecare Solution Cambridge Ltd for full pricing details and T&Cs.

Contact Trust Homecare Solution Cambridge Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Armi Saplan (Registered Manager)

Trust Homecare Solution Cambridge Ltd Reviews (144)

9.7

Trust Homecare Solution Cambridge Ltd has a Review Score of 9.7 (9.747) out of 10, based on 52 reviews in the last 2 years. Over all time Trust Homecare Solution Cambridge Ltd has 144 reviews.

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Showing 144 reviews matching selected criteria
Review from J M (Friend of Client) published on 20 January 2026 Submitted via Postal Card
Overall Experience

This has provided a good level of care and has been very observant and responsive to the clients' needs. They have been very communicative with me, which is useful as I hold the LPA - finances are controlled by me. The local manager is excellent.

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Review from Claire T (Mother of Client) published on 17 December 2025 Submitted via Postal Card
Overall Experience

Trust Homecare have provided excellent care since commencing looking after my daughter. They have never let the family down with the fulfillment of shifts required. The day nurses are fully qualified in complex care and the night carers are qualified to manage my daughters complex needs. All staff are aware that they have the main family member, who knows the service user best, at their beck and call should it be needed, day or night. They are all very attentive and vigilant and my daughter loves the attention they provide. I would recommend Trust Homecare to anyone.

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Review from E O (Client / Service User) published on 20 November 2025 Submitted via Postal Card
Overall Experience

Very good, very caring, happy and caring people.

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Review from C F (Client / Service User) published on 30 October 2025 Submitted via Postal Card
Overall Experience

The carers have all been very helpful we have been pleased with the level of care.

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Review from G E (Husband of Client) published on 28 October 2025 Submitted via Postal Card
Overall Experience

Overall an excellent service with cheerful and caring attention paid.

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Review from V R (Wife of Client) published on 28 October 2025 Submitted via Postal Card
Overall Experience

I am happy with the care provided by Trust Homecare Solutions. The carers are punctual, well trained and polite. I recommend this company to whoever needs help with their loved ones.

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Review from M E (Wife of Client) published on 24 October 2025 Submitted via Postal Card
Overall Experience

Very happy with the service

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Review from P R (Partner of Client) published on 20 October 2025 Submitted via Postal Card
Overall Experience

Clair is happy as always with her care. They are always cheerful and talk to Clair even though she cannot talk herself. They are very good.

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Review from Doug W (Son-in-law of Client) published on 27 August 2025 Submitted via Website
Overall Experience
In December 2024 we were issued with a bill for over £14,000 for one months care. This was over the Christmas period and there were live-in carers and night carers involved. We were more than happy to pay double time for the carers themselves but not happy that the management team were charging 40% of the total fee for doing nothing extra ie £5,600 in total. Although I appealed to the management on behalf of my father-in-law on the grounds that were good customers who always paid our bills regularly, it made no difference.

We engaged them after my father-in-law died in February to look after my mother-in-law largely because she knew the staff, on an arrangement that included morning and night care. Once again the carers themselves were good but they turned up at all sort of hours. Eleven o'clock in the morning to get her up and five o'clock in the evening to put her to bed. These times were hours out of contract. The management obviously were not managing this properly.

Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd

Thank you for taking the time to share your concerns.Firstly, please accept our sincere apologies for any distress caused regarding the charges issued in December 2024 and the care timings that followed. We understand how important consistent and reliable care is, especially during such sensitive...  

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Review from M M (Client / Service User) published on 26 August 2025 Submitted via Postal Card
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Overall very pleased.

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Review from Sandy B (Wife of Client) published on 16 July 2025 Submitted via Postal Card
Overall Experience

The carers we have coming to visit my husband after his spell in hospital have been very good and supportive. The sit-in day carers have been exceptional in every respect, looking after my husband. He has been unable to walk well so they have also made sure he has been doing exercises once or twice daily. They are dedicated to their duties. All the carers are very caring.

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Review from J M (Daughter of Client) published on 30 May 2025 Submitted via Postal Card
Overall Experience
We have been lucky in having Trust Homecare reinstated as mum's care team after a stay in hospital.

They have never treated Mum (93 yrs) with anything but respect, patience and care, giving her the time needed, which isn't always easy. They also cover my respite time.

Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd

We truly appreciate your kind words and are thankful for the chance to care for your mother.

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Review from D F (Wife of Client) published on 29 May 2025 Submitted via Postal Card
Overall Experience

Very pleased with all the carers at Trust Homecare looking after my husband and engaging with him, makes my life so easy.

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Review from Nicole S (Daughter of Client) published on 28 April 2025 Submitted via Website
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My father had help from Trust Homecare from October 2024 to March 2025. Over this time I met a number of carers, all of whom were really polite and endlessly patient with my difficult father. They gently tried to persuade Dad to let them help and tried many different ways over the weeks and months.
Staff in head office were very helpful, dealing with multiple medication changes, and suggesting equipment and clothing that could help make life easier. They are quick to respond to emails and always professional.
Unfortunately my father became increasingly resistant to care and needed to be moved to a care home with full time supervision - carers were helpful getting Dad clean and dressed and ready to set off.
My only minor recommendation would be for staff to give more warning of food and medication running out, since it could take me 7 or 8 days to arrange for more to arrive. I chose to track supplies myself to avoid any stress.

I would definitely recommend Trust Homecare

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Review from Julie S (Daughter of Client) published on 22 April 2025 Submitted via Website
Overall Experience
Thank you for the excellent care, help, kindness, realisability and support given from all the the carers my elderly mum has from Trust Homecare. The carers are truly amazing! they are all so kind, caring, respectful and helpful making my mums life so much easier and more enjoyable since she had her stroke.
. The office staff are always so polite and ready to help with any queries we have, and always accommodating my elderly mums needs!
I honestly can not thank you all enough for making my elderly mums life so much nicer!
1st class service!

We will be forever grateful to you all!

Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd

Thank you for your kind words; we're grateful for the opportunity to care for your mother.

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Review from T J (Client / Service User) published on 27 March 2025 Submitted via Postal Card
Overall Experience

Exemplary service by wonderful team of caring "considerate in every way" and professional people. Can't say (nor sing) their praises highly enough. Thank you "Trust Homecare Solutions Cambs LTD"

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Review from P S (Daughter of Client) published on 12 March 2025 Submitted via Website
Overall Experience
Thc has provided care for our mother for the past 3 years since her stroke.
The carers who attended to her were kind and very patient. They have become her friends/family.
Later with mum's dementia Thc was able to accommodate her needs until she has become too frail to live independently.
The admin team is also very supportive, always happy to help and accommodate for changes and in emergencies arranged cover to take mum to hospital.
We would not have been able to keep our mother in her own home for as long as we have without the excellent and flexible care Thc provides.
We are very appreciative for the excellent work of Thc and we recommend them unreservedly.

Big thank you to the Thc team/family.

Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd

Thank you for your kind words; we're grateful to have been able to care for your mother.

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Review from B L (Client / Service User) published on 11 March 2025 Submitted via Postal Card
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Very good experience

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Review from V H (Client / Service User) published on 11 March 2025 Submitted via Postal Card
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Excellent care from all.

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Review from Liz C (Daughter of Client) published on 5 March 2025 Submitted via Website
Overall Experience
Dad was a client of Trust Homecare for 2 years. He moved to a care home a fortnight ago when he became more unwell and required nursing care as well assistance with personal care, dressing and medications.
The carers were courteous and kind, both to my Dad and also to my Mum, always greeting both of them. They were respectful about being in somebody else's home.
They would alert the office to any concerns and the office staff would contact the GP surgery or district nurse when necessary, and keep me informed. This gave me peace of mind that Dad's needs were being addressed and that he was being well looked after.
The office staff were friendly, efficient and professional with all phone conversations and email messages.

I am very happy to whole-heartedly recommend Trust Homecare. The wonderful team enabled Dad to stay at home with Mum for as long as possible, until his nursing needs became a priority. When he knew he would be going into the home, he said he would miss his carers!

Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd

Thank you so much for your thoughtful and kind words, we wish you and your family all the best.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 November 2018
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

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Frequently Asked Questions about Trust Homecare Solution Cambridge Ltd

How many Carers does Trust Homecare Solution Cambridge Ltd employ?

Trust Homecare Solution Cambridge Ltd employs 150 carers.

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