Trust Homecare Solution Cambridge Ltd

Unit 5 Atria Court, 52 Stirling Way, Papworth Business Park, Papworth Everard, Cambridge CB23 3GY
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9.8 141 Reviews
  • Trust Homecare Solution Cambridge Ltd, Cambridge
Trust Homecare Solution gives people the care and support they want to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments and social trips, meal preparation, housework and companionship.   

Respite care is also available to give family and friends a break.
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Care Provided by Trust Homecare Solution Cambridge Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £19 – £28
  • Weekly Live-in Care Fees: £1200 – £1500

These prices are only a guideline, please contact Trust Homecare Solution Cambridge Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Armi Saplan (Registered Manager)

Trust Homecare Solution Cambridge Ltd Reviews (141)

9.8

Trust Homecare Solution Cambridge Ltd has a Review Score of 9.8 (9.758) out of 10, based on 57 reviews in the last 2 years.
Over all time Trust Homecare Solution Cambridge Ltd has 141 reviews.

Overall Experience
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Date Published
  • 141
  • 10
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  • 57
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Reviewer Connection to Trust Homecare Solution Cambridge Ltd
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Total of 141, showing 81-100
Review from Sarah R (Daughter of Client) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers have been very caring and courteous to my mother. They treat her with dignity and do not make my mother feel as if she is a problem. The system was very quick to set up and any problems we had were sorted very quickly. I would definitely recommend Trust Homecare.
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Review from Rachel E (Daughter of Client) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Trust Homecare team have been outstanding with Mum from the moment we appointed them. They have been responsive to her needs, and they have treated her with dignity, kindness and compassion at all times. The staff are professional in everything that they do, with a very stable team of carers. My
mum was cared for by the same carers throughout. They really got to know Mum, which meant so much to us all. Communication was excellent; the app, email and phone contacts were fantastic. All requests were responded to immediately. I cannot rate the care and service we receive from Trust Homecare highly enough.
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Review from Daphne S (Client) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care your carers give and the way they encourage me in every way. Thank you.
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Review from Nikki R (Daughter of Client) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic service for our Mum. Couldn't fault the care that the two carers gave Mum. Everything was covered efficiently and was very caring. Mum loved the two carers that came in for 24 hours. We wouldn't hesitate to use this company again. Thank you so much!
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Review from L S (Mother of Client) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We generally had a very good experience in the six months using Trust Homecare. In particular, two members of staff were incredible in their standard of care for her. Her needs changed dramatically during her illness with rapid onset paralysis, which required two people to attend to move her. We did
on occasion have issues with; 1) only one person attending and hoisting her solo, which was not acceptable, 2) some language barriers on rare occasions, 3)some lateness to deliver care, but overall the team were very good, very caring and empathetic to her needs, and even made her laugh during her last few moments of life.
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Review from C N (Client) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received the highest care during my time as a client. All have been caring, polite and kind to me. I would have no hesitation in recommending this company to others, including all friends, neighbours and relatives, in fact, all the carers that have cared for me, no matter the age, have been excellent.
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Review from Judith S (Wife of Client) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In all my dealings with the carers I have found them all very willing, efficient and extremely able to deal with my husband who has dementia.
Their cheerful and friendly help on their morning visit is a good start to our day. Thank you.
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Review from L P (Wife of Client) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would fully recommend Trust Homecare to everyone. All the carers are fantastic and are efficient, caring, respectful, reliable and passionate about their job which always shows on each and every visit. Nothing is too much trouble. Thank you.
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Review from Chris P (Daughter of Client) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support to our lovely mum throughout was exceptional. Everyone was always very gentle, treating her with dignity and kindness always. Whether it was her personal care or ensuring she had the food to eat and drink she wanted. We must also praise how all the carers supported and communicated
with us as a family throughout. Kindest regards.
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Review from D W (Client) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trust Homecare provided someone to sit with my wife (with dementia) to allow me some respite time. A full risk assessment was done in advance. The carer always came on time and was very caring and reassuring to my wife, who loved her company. The carer used her initiative and was very professional.
The telephone support from the office was always calm and supportive and provided a quotation for other possible help which we didn’t need, as my wife had to go into a care home. I would recommend them as reliable, professional and excellent to deal with.
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Review from Bruce (Brother of Client) published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has had many care agencies and this one is the best. I have peace of mind knowing she is looked after.
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Review from Jonathan G (Client) published on 11 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Apart from some minor issues associated with call times, the care I receive from my ‘regular’ carers is first class.
The carers are well trained, adapt to new requirements easily, and are also totally trustworthy and respectful.
I had to select a limited time period, such as “April 2021”, but this
review applies throughout my time with Trust Homecare.
My thanks to all.
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Review from Denise S (Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am fully satisfied with the care I am receiving. The carers are very considerate, clean and smart, and their attitude helps me get through the rest of the day. Thank you.
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Review from Ann B (Wife of Client) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, carers professional and friendly. Gave us advice when needed; my husband could not have had better care.
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Review from John C (Husband of Client) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first visits from Trust care, my wife and I were very impressed. They showed complete professionalism and great care right up to the end of her death. They were caring, prompt, on time and showed all the dignity and respect that my wides condition would allow at times. They went the extra mile
to complete their duties. When my time comes for care, I would not hesitate to call Trust Homecare.
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Review from Barbara M (Wife of Client) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, I have no problems with the care provided, and I am confident that the care provided is of a high standard at all times.
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Review from S R (Wife of Client) published on 5 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent carers with thoughtfulness and dignity to client and family. Supportive with advice and information when needed, and in the short time of caring four times daily. Almost were like part of the family. A good relationship was established.
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Review from Lynn B (Daughter of Client) published on 5 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good carers. Trust keeps me informed of what is going on with my dad.
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Review from Steve A (Son of Client) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother receives continues to be faultless.
The live in carer has an exceptional relationship and is able to manage my mother very well.
Her colleagues are professional and provide excellent support.
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Review from R S (Husband of Client) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had your carers with us for several weeks now and find them extremely helpful and really go out of their way to make their client comfortable. We find all your carers to be of equal standing.
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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Trust Homecare Solution Cambridge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 57 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.758 for Trust Homecare Solution Cambridge Ltd is calculated as follows: ( (268 Excellents x 5) + (59 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 335 Ratings = 4.758
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Solution Cambridge Ltd is based on 55 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (0)

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