Trust Homecare Solution Cambridge Ltd

Unit 5 Atria Court, 52 Stirling Way, Papworth Business Park, Papworth Everard, Cambridge CB23 3GY
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9.8 139 Reviews
  • Trust Homecare Solution Cambridge Ltd, Cambridge
Trust Homecare Solution gives people the care and support they want to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments and social trips, meal preparation, housework and companionship.   

Respite care is also available to give family and friends a break.
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Care Provided by Trust Homecare Solution Cambridge Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £19 – £28
  • Weekly Live-in Care Fees: £1200 – £1500

These prices are only a guideline, please contact Trust Homecare Solution Cambridge Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Armi Saplan (Registered Manager)

Trust Homecare Solution Cambridge Ltd Reviews (139)

9.8

Trust Homecare Solution Cambridge Ltd has a Review Score of 9.8 (9.771) out of 10, based on 55 reviews in the last 2 years.
Over all time Trust Homecare Solution Cambridge Ltd has 139 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Trust Homecare Solution Cambridge Ltd
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Total of 139, showing 121-139
Review from S W (Daughter of Client) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of the care company has been faultless. The carers always treated my Mum with care and kindness and also gave us great support even though we were not in their patients. They also answered any questions we had or referred us in the right direction where we could find the answers. The
carers were in the most part, very punctual but if they were a little late they always apologised. The carers we were given are a credit to your team and always arrived in smart appearance and we felt we were in safe hands. Thank you.
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Review from G N (Daughter of Client) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are very professional and obviously well trained. All very happy and engage my father in conversation. We always get a phone call if they are likely to be later than advised.
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Review from Meg B (Mother of Client) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers came four times a day to look after my son who had a severe disability and complex problems. They treated him with dignity, patience, good humour, and an excellent level of care. He looked forward to their visits and they made it fun for him every day. The level of physical care was excellent,
they worried about his well being and built up an excellent relationship with him. If there were any issues, they were dealt with straight away by an excellent management team. Thank you all.
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Review from M M (Sister-in-law of Client) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers were always courteous, kind and supportive. The help was particularly invaluable in the last few days of life and we were very grateful for the speed and efficiency in increasing our package of care.
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Review from Carolyn G (Daughter of Client) published on 1 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely pleased with the level of care and compassion shown by every single carer that has attended to mum. Without fail they are all wonderful. Very diligent in their work and of a very high standard in terms of hygiene. Mum never feels rushed by them even though they are very busy. They do
anything and everything she needs and only leave after ensuring she is settled and comfortable. They are all lovely people as well, always chatty and engaging. We really couldn't manage without them.
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Review from Terry W (Wife of Client) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team attended to my husband for just 10 days before he passed away.
I cannot fault their care and attention over and above what I expected from a care team.
Sensitive to his embarrassment.
They came 3 times a day and were very professional and also caring and respectful to me.
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Review from M B (Partner of Client) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Trust Homecare are friendly, professional and extremely caring. They formed a real bond with my partner and were always there for both of us. I would gladly recommend their services.
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Review from C T (Daughter of Client) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers my mother has seen have been extremely kind, helpful and understanding of her needs and ability. She rates the service as "10 out of 10". I have been extremely reassured that my mother is being cared for by Trust Homecare.
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Review from Yvonne P (Client) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good with me. Thank you.
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Review from Martha L (Client) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care and treatment that I have received from all members of staff and look forward to their visits.
They are truly kind and professional.
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Review from A M (Son of Client) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very compassionate to my father and any requests made were always dealt with positively.
All staff were happy and made my father feel important.
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Review from Renee B (Wife of Client) published on 10 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are excellent and looked after my husband well. Nothing was too much trouble and would certainly recommend them.
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Review from Pauline L (Client) assisted by family/friend published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are always very polite, considerate, happy and respectful. Easy to get on with. The standard of care is excellent, nearly always left me feeling comfortable.
Reply from Armi Saplan at Trust Homecare Solution Cambridge Ltd

We thank you for trusting us as a care provider. It has always been our intention to provide a quality of care.

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Review from A B (Client) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I have found the carers to be all that I would expect, professional in their work, friendly and helpful with both us and our family throughout their time with us. It was very much appreciated.
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Review from Richard P (Client) published on 14 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
In every instance trustworthy, considerate and concerned for me as a resident and as a person. In every instance where help is sought it is carefully considered.
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Review from Caroline W (Daughter of Client) published on 13 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional, cheerful and compassionate carers. Always on time, but if they weren't able to be, we were informed in good time. All the staff treated my father with compassion and dignity and a good deal of humour! Dad was a very private man but I believe he thoroughly enjoyed the attention he
received. I would definitely recommend Trust Homecare Solutions to anyone that requires a home care service.
Reply from Armi Saplan at Trust Homecare Solution Cambridge Ltd

Thank you for all your FEEDBACK. Trust Homecare Solution will continue to strive to provide quality care, with dignity and respect.

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Review from James (Son of Client) published on 30 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trust Homecare have provided a diligent and caring service for my Mum over the last few months. As her condition worsened, they were able to quickly adapt and put the necessary enhanced care in place. She was always pleased to see them and they gave me peace of mind that Mum had the help she needed
to remain living at home.
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Review from Jane R (Client) published on 6 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found this company to be highly professional and caring in its role. I would recommend them to anyone in need of care.
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Review from Geraldine H (Client) published on 15 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing is impossible for my carers to do. Trust Homecare are very extremely caring. They always smile. They are always able to assist me with my daily needs. Very trustworthy and reliable.
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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Trust Homecare Solution Cambridge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Trust Homecare Solution Cambridge Ltd is calculated as follows: ( (263 Excellents x 5) + (52 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 323 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Solution Cambridge Ltd is based on 53 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (0)

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