Trust Homecare Solution Cambridge Ltd

26 Broad Street, Great Cambourne, Cambridge CB23 6HJ
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9.8 137 Reviews
  • Trust Homecare Solution Cambridge Ltd, Cambridge
Trust Homecare Solution gives people the care and support they want to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments and social trips, meal preparation, housework and companionship.   

Respite care is also available to give family and friends a break.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Call in Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Good to Know

Person in charge

  • Armi Saplan (Registered Manager)

Trust Homecare Solution Cambridge Ltd Reviews (137)

Total of 137, showing 101-120
9.8

Trust Homecare Solution Cambridge Ltd has a Review Score of 9.8 (9.808) out of 10, based on 55 reviews in the last 2 years. Over all time Trust Homecare Solution Cambridge Ltd has 137 reviews.

Overall Experience

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Date Published

137
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55
82

Review from M S (Wife of Client) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was treated with the utmost respect and we felt a good rapport between carers and us. Only very basic care was needed but it was carried out in a very professional manner but always with a smile and sometimes a song!
If they were likely to be at all late, they would always telephone to
advise a possible time of arrival.
We are hoping to return for further care following the lockdown and look forward to meeting the carers again and welcoming them into our home.

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Review from Phil (Husband of Client) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife did not want to go into a care home, so I looked after her at home for the last few months and having a regular professional carer come in, only once a day but it gave me the confidence and support that I was doing the right things. As the Covid19 lockdown came in, the carer was the only visitor
she would see during the day. She was nervous about having male carers but the attitude and respect of all the carers that visited us were brilliant and my wife soon got to know their names and have a chat about all sorts of things. I doubt if I would have got through the final stages of my wife's illness without the support of the NHS and private carer support.

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Review from Marian Y (Daughter-in-law of Client) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the care team who support my parents-in-law. They go in each morning to help my mother-in-law and support my father-in-law, who is her main carer. My parents-in-law are both in their mid-nineties, and without regular and reliable support, my father-in-law would find it difficult
to cope with my mother-in-law's dementia. Thank you.

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Review from Gillian E (Daughter of Client) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed care for the last few weeks of her life, and the carers who came were wonderful. Courteous, caring, respectful and they made mum so comfortable.
One lady, in particular, struck up a rapport with mum, who looked forward to their ‘chats’.
Thank you so much.

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Review from B O (Husband of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The various workers have always treated my wife through her declining dementia with the greatest care and attention. I have been able to leave my wife in their attention with ease as they have shown that they are interested in her as a person and not just as a client. In addition, the management have
been very flexible in accomodating my wife's changing needs.

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Review from M F (Wife of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the professional, competent and caring attitude of the carers who looked after my husband during the last 4 weeks of his life. Nothing was too much trouble. They were very friendly and at the end of the visit they always tidied up and asked me if I needed anything else doing.
They are a lovely team.

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Review from Theresa S (Client) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Trust Homecare Solution carers since August 2019 and have been very happy with these services, nothing is too much trouble for them to help me in any way. I couldn't wish for a better lot, when I do pack up having them, I will miss them all very much.

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Review from M H (Client) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my stay with Trust Homecare Solution, I have met with some really wonderful carers who have shown care and concern for my well-being.

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Review from Martin H (Client) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were pleased to have this service started at short notice to follow on from Intermediate Care Services. It has worked well for us on the whole except that sometimes the Carers come too early when we are in the middle of a meal. Overall the service has been good and we are pleased with it.

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Review from Jackie W (Daughter of Client) published on 2 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was let down by another agency and had to find cover for carer breaks at very short notice. I rang Trust Homecare and was told they could help me out. Very impressed with the service. Each time I rang nothing was too much trouble. The carers were smart, polite and very pleasant with my father. I have
no complaints and was grateful Trust Homecare could help out at such short notice.

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Review from Joseph B (Client) assisted by family/friend published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experienced kind, caring, thoughtful care. All the carers are professional and considerate. I am very happy with the care received. At the beginning, there was some issues with timing but everyone is on time. Overall, the carers are genuine and treat us with respect and compassion.

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Review from S S (Daughter of Client) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for by your team very briefly, but in that time, I was very pleased with the service given. The lady, who I consider the main carer, went above and beyond for my mum and I was delighted with her. She was warm and caring, made a very difficult job as dignified and 'normal' as possible.
She was a credit to your company.

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Review from Iris H (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful to my husband and myself, very friendly and enjoy there singing.

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Review from Chris T (Son of Client) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged from hospital with a terminal diagnosis and chose to have end-of-life care at home. The NHS trust appointed Trust Homecare Solution as our service provider and with no prior knowledge of them or their services the first carer arrived within one hour of Dad coming home by ambulance.
From our very first contact to the end every single carer, manager, receptionist was quite superb. The carers came in pairs four times a day. Nothing was ever too much trouble and they were constantly attentive, compassionate, friendly, professional and reassuring. We could not have hoped for better service and at a time when everyone feels so vulnerable and so anxious, the carers and their management were a constant and essential part of our lives. We are all so grateful for the wonderful service and care they provided to Dad. He was more comfortable, the family came to admire every single carer and to respect their knowledge, their skill and their experience. Thank you all.

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Review from Christine C (Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Trust Homecare Solution Ltd for nearly a year now and have been very happy with the care they provide. All the care that I have had has been given courteously respectively and with excellent consideration to my needs.
Having been in a caring profession myself I know what to expect, but
having had a bad experience with a previous company, it has been such a good experience with Trust Homecare Solution Ltd.
It's well done and keep up the good work.

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Review from Ken P (Husband of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has received continuing health care for six months, provided by Trust homecare Solution. We have developed full confidence in the group of women and men who provide the care four times a day. They are invariably cheerful, compassionate and patient and their visits are welcom3ed by us both. I
value their competence and reliability in all aspects of care for my wife and we enjoy their visits as friends.

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Review from Sheila H (Wife of Client) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers and so pleasant. All staff are so kind all the time.

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Review from Mary M (Wife of Client) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that Trust Homecare provide. It also helps for my husband to have a continuation of care with the same carers as they talk to him and stimulate his conversation which is all part of the care package.

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Review from S W (Daughter of Client) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of the care company has been faultless. The carers always treated my Mum with care and kindness and also gave us great support even though we were not in their patients. They also answered any questions we had or referred us in the right direction where we could find the answers. The
carers were in the most part, very punctual but if they were a little late they always apologised. The carers we were given are a credit to your team and always arrived in smart appearance and we felt we were in safe hands. Thank you.

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Review from G N (Daughter of Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very professional and obviously well trained. All very happy and engage my father in conversation. We always get a phone call if they are likely to be later than advised.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Trust Homecare Solution Cambridge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Trust Homecare Solution Cambridge Ltd is calculated as follows: ( (265 Excellents x 5) + (54 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 323 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Solution Cambridge Ltd is based on 54 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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