Submit a Review for Highgate Home Care
Lancaster House, Lancaster Road, Carnaby Industrial Estate, Bridlington, YO15 3QY
View Full Details of Highgate Home CareLatest Reviews for Highgate Home Care
13 October 2025
Highgate Homecare provided excellent care for my aunt since August 2024, starting with medication visits. Later on she needed more support; carers helped with keeping the house safe and clean and helping with meals, progressing to preparing and serving meals and personal care. The carers dealt sensitively and thoughtfully with my aunt's progressive memory and cognitive issues, and the company has been flexible and pro-active in passing on concerns, making suggestions to help keep my aunt safe and happy, and supporting her medical appointments etc when family were not available. From an initial position of resistance, my aunt became very comfortable with her regular carers. They made the effort to get to know her and her ways and were always friendly and chatty, making sure she felt safe and secure each time they left. I would highly recommend Highgate to anyone needing care at home. Thank you for helping to keep my aunt happily in her own home for as long as possible.
27 August 2025
Highgate carers have been providing care to my father-in-law since March. The service is excellent from the office staff on the end of the phone to the carers coming in and looking after him. The carers are normally on time and he usually has the same 2 carers who provide a very kind and caring service sometimes going above and beyond to make sure he happy, safe and well presented and his personal needs are met and his medication is administered. The night time carer always makes sure he locks the door and is safe for the night. We have been very happy with Highgate and would recommend then to anybody thinking of needing care. Thankyou for everything you have all done for my father-in-law much appreciated !
21 July 2025
My mother in law who is in her 90s lives with my wife and I. Burlington homecare provides flexible first class and friendly care for her when we are away either on holidays or relatively short absent trips visiting friends and relatives or events. They prepare her meals and medication as well as friendly smiles and company which we know she really enjoys. For us they provide peace of mind that she is being well looked after and will be professionally cared fo should something happen whilst we are not there. The office staff are all very professional helpful and friendly too and have always organised cover, sometimes at quite short notice, which has been a godsend. Thank you for all your help for the last 18months.
11 July 2025
Carers are very caring and almost always on time. Very gentle when they needed to be and tried to get my husband into his chair till eventually it became impossible. One mistake was moving him from Sara Steady to the commode and back again when there was no need & he didn't get up after that. This was when they were putting him to bed by two of the younger carers.
06 June 2025
The carers are helpful and willing, they always have a smile on their faces and sort my tablets out, make sure I'm ok, I could not ask for better and look forward to their next visit.
03 April 2025
My father needed support and, based on previous experience, I contacted Highgate. From the initial contact, they couldn't have been more helpful. The staff that looked after my Dad were without exception excellent and nothing was too much trouble for them. Dad and I are both extremely grateful for all that they did and I would definitely recommend them to others.
07 August 2024
Having experience arranging care with two care providers. The Burlington Homecare is far the better, a member of staff in the office has been especially helpful. Very happy with the service provided, the carers are caring (I appreciate that sounds obvious) but I mean it in the sense of being warm-hearted and efficient, communication is very good. Overall, wouldn't hesitate to recommend.
08 April 2024
I'm very happy with this home care provider. They listen to what you say and pay attention to detail. So far all the carers I've had have been good. Very friendly and helpful and the staff in the office are the same. Can't fault their work.
26 January 2024
At a difficult time in life, my mother was a little on edge in commencing this contact program. However, from the initial meeting to the visits that followed, the management and staff were always friendly and treated her with warmth and dignity, which is all we can ask for. Thank you.
18 October 2023
We had a family crisis. I am the Son of the service user, and I live overseas. I spoke directly to the office manager covering my mother's area in Willerby. Seriously, he went above and beyond to find a solution for my mother and to reduce my stress. The plan has since gone like clockwork, and my mother is happy, and I am happy - so thank you.
13 September 2023
The carers are very good with me as I've got cerebral palsy. They understand all my needs and and understanding in general. They are on time if not I get notified.
05 September 2023
Since starting to use the company in mid-July 2023, we have been very impressed with the standard of care provided. Both myself and my husband have found the care team to be very careful and thorough in all the tasks that are required. Without exception, they are also polite and cheerful, and that helps us to feel comfortable with them.
30 December 2022
Reliable service that is necessary to keep my dad living in his own home. The team contact me if they have any concerns, such as medication issues. A recent difficult situation relating to a personality clash between a carer and my dad, was managed very professionally by the local manager.
06 December 2022
The staff at Burlington Homecare, have been looking after my father at home, since he suffered a stroke in February and came home in May. The level of care has been excellent. They are always cheerful and look after Dad's needs, professionally and efficiently.
03 February 2022
My wife was provided with a care package in April 2019 which required 4 x 2 carer visits per day, 7 days per week. Up until this time I had struggled to cope with her declining mobility. Although this took a lot of physical effort away from me we had no settled carers, ie. 18 different carers in a 21 day period. Occasionally some carers were not up to it but this was always resolved to my satisfaction when raising the issue. In September of the same year, we settled down with 4 regular carers who were excellent. They were very empathetic and always showed kindness and understanding despite having to deal with my wife’s difficult issues and total lack of mobility. Quite frankly without their support and commitment to their work, I would have not been able to cope. My wife has sadly just passed away and I will miss the daily interaction with the carers. What I will also say is that they deserve better terms and conditions particularly remuneration. People are a company’s greatest asset.
28 September 2021
I am more than happy with the service I receive except for the behaviour of one carer, who says I can do it if I try when I know that I can't. She hardly does anything, just stands watching. The changes of times when the carers come and I get no information on this. Changes of carers with no prior notice.
28 September 2021
Good service by a team of lovely ladies, as well as looking after my wife they made me feel better in a horrible situation.
28 September 2021
Burlington ladies have looked after me with care and kindness. I am very fortunate to be helped so very well.
31 August 2021
The staff are very good. Support from management not so good.
19 August 2021
Good at talking and motivating the client. Shows a good sense of humour. Give you confidence in their abilities. Time keep is generally good.
Latest Reviews for Highgate Home Care
13 October 2025
Highgate Homecare provided excellent care for my aunt since August 2024, starting with medication visits. Later on she needed more support; carers helped with keeping the house safe and clean and helping with meals, progressing to preparing and serving meals and personal care. The carers dealt sensitively and thoughtfully with my aunt's progressive memory and cognitive issues, and the company has been flexible and pro-active in passing on concerns, making suggestions to help keep my aunt safe and happy, and supporting her medical appointments etc when family were not available. From an initial position of resistance, my aunt became very comfortable with her regular carers. They made the effort to get to know her and her ways and were always friendly and chatty, making sure she felt safe and secure each time they left. I would highly recommend Highgate to anyone needing care at home. Thank you for helping to keep my aunt happily in her own home for as long as possible.
27 August 2025
Highgate carers have been providing care to my father-in-law since March. The service is excellent from the office staff on the end of the phone to the carers coming in and looking after him. The carers are normally on time and he usually has the same 2 carers who provide a very kind and caring service sometimes going above and beyond to make sure he happy, safe and well presented and his personal needs are met and his medication is administered. The night time carer always makes sure he locks the door and is safe for the night. We have been very happy with Highgate and would recommend then to anybody thinking of needing care. Thankyou for everything you have all done for my father-in-law much appreciated !
21 July 2025
My mother in law who is in her 90s lives with my wife and I. Burlington homecare provides flexible first class and friendly care for her when we are away either on holidays or relatively short absent trips visiting friends and relatives or events. They prepare her meals and medication as well as friendly smiles and company which we know she really enjoys. For us they provide peace of mind that she is being well looked after and will be professionally cared fo should something happen whilst we are not there. The office staff are all very professional helpful and friendly too and have always organised cover, sometimes at quite short notice, which has been a godsend. Thank you for all your help for the last 18months.
11 July 2025
Carers are very caring and almost always on time. Very gentle when they needed to be and tried to get my husband into his chair till eventually it became impossible. One mistake was moving him from Sara Steady to the commode and back again when there was no need & he didn't get up after that. This was when they were putting him to bed by two of the younger carers.
06 June 2025
The carers are helpful and willing, they always have a smile on their faces and sort my tablets out, make sure I'm ok, I could not ask for better and look forward to their next visit.
03 April 2025
My father needed support and, based on previous experience, I contacted Highgate. From the initial contact, they couldn't have been more helpful. The staff that looked after my Dad were without exception excellent and nothing was too much trouble for them. Dad and I are both extremely grateful for all that they did and I would definitely recommend them to others.
07 August 2024
Having experience arranging care with two care providers. The Burlington Homecare is far the better, a member of staff in the office has been especially helpful. Very happy with the service provided, the carers are caring (I appreciate that sounds obvious) but I mean it in the sense of being warm-hearted and efficient, communication is very good. Overall, wouldn't hesitate to recommend.
08 April 2024
I'm very happy with this home care provider. They listen to what you say and pay attention to detail. So far all the carers I've had have been good. Very friendly and helpful and the staff in the office are the same. Can't fault their work.
26 January 2024
At a difficult time in life, my mother was a little on edge in commencing this contact program. However, from the initial meeting to the visits that followed, the management and staff were always friendly and treated her with warmth and dignity, which is all we can ask for. Thank you.
18 October 2023
We had a family crisis. I am the Son of the service user, and I live overseas. I spoke directly to the office manager covering my mother's area in Willerby. Seriously, he went above and beyond to find a solution for my mother and to reduce my stress. The plan has since gone like clockwork, and my mother is happy, and I am happy - so thank you.
13 September 2023
The carers are very good with me as I've got cerebral palsy. They understand all my needs and and understanding in general. They are on time if not I get notified.
05 September 2023
Since starting to use the company in mid-July 2023, we have been very impressed with the standard of care provided. Both myself and my husband have found the care team to be very careful and thorough in all the tasks that are required. Without exception, they are also polite and cheerful, and that helps us to feel comfortable with them.
30 December 2022
Reliable service that is necessary to keep my dad living in his own home. The team contact me if they have any concerns, such as medication issues. A recent difficult situation relating to a personality clash between a carer and my dad, was managed very professionally by the local manager.
06 December 2022
The staff at Burlington Homecare, have been looking after my father at home, since he suffered a stroke in February and came home in May. The level of care has been excellent. They are always cheerful and look after Dad's needs, professionally and efficiently.
03 February 2022
My wife was provided with a care package in April 2019 which required 4 x 2 carer visits per day, 7 days per week. Up until this time I had struggled to cope with her declining mobility. Although this took a lot of physical effort away from me we had no settled carers, ie. 18 different carers in a 21 day period. Occasionally some carers were not up to it but this was always resolved to my satisfaction when raising the issue. In September of the same year, we settled down with 4 regular carers who were excellent. They were very empathetic and always showed kindness and understanding despite having to deal with my wife’s difficult issues and total lack of mobility. Quite frankly without their support and commitment to their work, I would have not been able to cope. My wife has sadly just passed away and I will miss the daily interaction with the carers. What I will also say is that they deserve better terms and conditions particularly remuneration. People are a company’s greatest asset.
28 September 2021
I am more than happy with the service I receive except for the behaviour of one carer, who says I can do it if I try when I know that I can't. She hardly does anything, just stands watching. The changes of times when the carers come and I get no information on this. Changes of carers with no prior notice.
28 September 2021
Good service by a team of lovely ladies, as well as looking after my wife they made me feel better in a horrible situation.
28 September 2021
Burlington ladies have looked after me with care and kindness. I am very fortunate to be helped so very well.
31 August 2021
The staff are very good. Support from management not so good.
19 August 2021
Good at talking and motivating the client. Shows a good sense of humour. Give you confidence in their abilities. Time keep is generally good.