Highgate Home Care

Following my mum's fall in late 2025, the carers at Highgate have been absolutely outstanding. They have supported her rehabilitation with genuine compassion, kindness, and professionalism, helping her regain her independence while also providing ongoing personal care whenever needed.

Every carer involved has made my mum feel safe, respected, and cared for throughout her recovery. The management team have also been incredibly supportive and reassuring, which has meant a great deal to me during a difficult time.

Thank you to everyone at Highgate for the excellent care and dedication you show every day. Your work truly makes a difference.

I have been using the services of Highgate Care Home for about eight months now and have been extremely satisfied with the care I have received. The carers I have encountered will all go above and beyond in making sure that I feel comfortable and at ease with them. Tending to my needs in a caring but professional manor.

We are very satisfied with the quality of the care visit - both me and my sister. My father is also very happy with the visits.

You're all very efficient friendly helpfull anwser question of worry keep me sane and always helpful. Always here to have a chat with me if I have any worry's of my own or my husbands and help with any issues I have. I very happy with my regular staff who come and can't fault any of them and also have always had helpful staff.

The professional help and kindness given by Amanda to my dear elderly friend was outstanding. She was very skilled and caring. The care package was set up easily and quickly and they were able to provide excellent home care - just what was asked for and needed.

The match of the Lucy and my friend was perfect - she was delighted with the professional help and the kindness and courtesy given to her by Lucy.

On behalf of the family and myself thank you both for the wonderful service and care you have given. I cannot recommend highly enough.

I must also mention the care and consideration shown to me, as mums care needs change by the manager and her team, who have always been supportive and respond promptly and appropriately If I have had any concerns.

They all come on time.

They were also extremely helpful when he recently went into respite, sorting out the personal effects he needed.

Well done Highgate Care !

My sister and I are extremely happy with the service received, looking after our dad, who has Alzheimer's. Dad has 3 calls a day, and the ladies who attend are very kind and considerate. They treat Dad with care and respect and have built up a great relationship with him. We would highly recommend Highgate, who have worked with us to provide Dad a safe environment and keep him in his own home and the same independence with their help. Thank you.

Great care team and company.

Highgate Homecare provided excellent care for my aunt since August 2024, starting with medication visits. Later on she needed more support; carers helped with keeping the house safe and clean and helping with meals, progressing to preparing and serving meals and personal care. The carers dealt sensitively and thoughtfully with my aunt's progressive memory and cognitive issues, and the company has been flexible and pro-active in passing on concerns, making suggestions to help keep my aunt safe and happy, and supporting her medical appointments etc when family were not available. From an initial position of resistance, my aunt became very comfortable with her regular carers. They made the effort to get to know her and her ways and were always friendly and chatty, making sure she felt safe and secure each time they left. I would highly recommend Highgate to anyone needing care at home. Thank you for helping to keep my aunt happily in her own home for as long as possible.

Thankyou for everything you have all done for my father-in-law much appreciated !

My mother in law who is in her 90s lives with my wife and I. Burlington homecare provides flexible first class and friendly care for her when we are away either on holidays or relatively short absent trips visiting friends and relatives or events. They prepare her meals and medication as well as friendly smiles and company which we know she really enjoys. For us they provide peace of mind that she is being well looked after and will be professionally cared fo should something happen whilst we are not there. The office staff are all very professional helpful and friendly too and have always organised cover, sometimes at quite short notice, which has been a godsend. Thank you for all your help for the last 18months.

One mistake was moving him from Sara Steady to the commode and back again when there was no need & he didn't get up after that. This was when they were putting him to bed by two of the younger carers.

The carers are helpful and willing, they always have a smile on their faces and sort my tablets out, make sure I'm ok, I could not ask for better and look forward to their next visit.

My father needed support and, based on previous experience, I contacted Highgate. From the initial contact, they couldn't have been more helpful. The staff that looked after my Dad were without exception excellent and nothing was too much trouble for them. Dad and I are both extremely grateful for all that they did and I would definitely recommend them to others.

Having experience arranging care with two care providers. The Burlington Homecare is far the better, a member of staff in the office has been especially helpful. Very happy with the service provided, the carers are caring (I appreciate that sounds obvious) but I mean it in the sense of being warm-hearted and efficient, communication is very good. Overall, wouldn't hesitate to recommend.

I'm very happy with this home care provider. They listen to what you say and pay attention to detail. So far all the carers I've had have been good. Very friendly and helpful and the staff in the office are the same. Can't fault their work.

At a difficult time in life, my mother was a little on edge in commencing this contact program. However, from the initial meeting to the visits that followed, the management and staff were always friendly and treated her with warmth and dignity, which is all we can ask for. Thank you.