Highgate Home Care

Lancaster House, Lancaster Road, Carnaby Industrial Estate, Bridlington YO15 3QY
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9.7 23 Reviews
  • Highgate Home Care, Bridlington
Discover Compassionate Care with Highgate Home Care.

At Highgate Home Care, they understand that choosing the right care for yourself or a loved one is a significant decision. That's why they are dedicated to providing personalised, compassionate home care services that promote independence, dignity, and quality of life. Highgate Home Care staff believe that 'To care for those who once cared for us, is the highest of honours'.

Services offered include: Adult Care (18+); Personal Care (on a contracted hours basis); 24-hour Care.

Care offered includes: Personal Hygiene; Food Preparation; Medication Assistance; Elderly Care; Physical Disability; Palliative Care; Two carer calls; Dementia Care; Domestic Services; Cleaning Services; Shopping Services; Call in Services; Sit in Services; Laundry Services.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £32

We are happy to negotiate fees depending on the location and whether we are already delivering services in the specific area.

These prices are only a guideline, please contact Highgate Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Highgate Home Care

Person in charge

  • Tim Brigham (Regional Manager)

Highgate Home Care Reviews (23)

9.7

Highgate Home Care has a Review Score of 9.7 (9.659) out of 10, based on 9 reviews in the last 2 years.
Over all time Highgate Home Care has 23 reviews.

Overall Experience
  • 17
  • 5
  • 1
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Date Published
  • 23
  • 5
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  • 9
  • 14
Reviewer Connection to Highgate Home Care
  • 6
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  • 3
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  • 1
  • 1
  • 1
  • 1
Total of 23, showing 1-20
Review from J W (Daughter-in-law of Client) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highgate carers have been providing care to my father-in-law since March. The service is excellent from the office staff on the end of the phone to the carers coming in and looking after him.
The carers are normally on time and he usually has the same 2 carers who provide a very kind and caring service
sometimes going above and beyond to make sure he happy, safe and well presented and his personal needs are met and his medication is administered.
The night time carer always makes sure he locks the door and is safe for the night.
We have been very happy with Highgate and would recommend then to anybody thinking of needing care.
Thankyou for everything you have all done for my father-in-law much appreciated !
Reply from Tim Brigham, Registered Manager at Highgate Home Care

Thank you for the very warm words they are much appreciated. We strive to provide the best possible service and reviews such as yours let us know we are achieving our aims! I will ensure your words are shared with the care givers involved. Thank you once again.

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Review from Rod H (Son-in-law of Client) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law who is in her 90s lives with my wife and I. Burlington homecare provides flexible first class and friendly care for her when we are away either on holidays or relatively short absent trips visiting friends and relatives or events. They prepare her meals and medication as well as friendly
smiles and company which we know she really enjoys. For us they provide peace of mind that she is being well looked after and will be professionally cared fo should something happen whilst we are not there. The office staff are all very professional helpful and friendly too and have always organised cover, sometimes at quite short notice, which has been a godsend. Thank you for all your help for the last 18months.
Reply from Tim Brigham, Registered Manager at Highgate Home Care

Thank you so much for the kind words, it lets us know that we are providing the high quality service that we strive for. I will share your thoughts with all involved with your Mother's care.Could I point out that we are now named Highgate Home Care, however the dedicated staff team are the same that have always been there for your Mother.

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Review from Myra H (Wife of Client) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very caring and almost always on time. Very gentle when they needed to be and tried to get my husband into his chair till eventually it became impossible.
One mistake was moving him from Sara Steady to the commode and back again when there was no need & he didn't get up after that. This
was when they were putting him to bed by two of the younger carers.
Reply from Tim Brigham, Registered Manager at Highgate Home Care

Thank you for your thoughts on the care and support given to your husband. It is always a special day when people speak highly of our service.We are sorry that you feel we made a mistake and will endeavour to learn from this.I will pass your comments and praise on to all staff involved.

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Review from Peter S (Client) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are helpful and willing, they always have a smile on their faces and sort my tablets out, make sure I'm ok, I could not ask for better and look forward to their next visit.
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Review from C M (Son of Client) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father needed support and, based on previous experience, I contacted Highgate. From the initial contact, they couldn't have been more helpful. The staff that looked after my Dad were without exception excellent and nothing was too much trouble for them. Dad and I are both extremely grateful for all
that they did and I would definitely recommend them to others.
Reply from Tim Brigham, Registered Manager at Highgate Home Care

Wonderful sentiments and a testament to the professionalism and empathy of our care givers. Thank you, I will certainly pass on your thanks to our team.

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Review from S M (Son of Client) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having experience arranging care with two care providers. The Burlington Homecare is far the better, a member of staff in the office has been especially helpful. Very happy with the service provided, the carers are caring (I appreciate that sounds obvious) but I mean it in the sense of being warm-hearted
and efficient, communication is very good. Overall, wouldn't hesitate to recommend.
Reply from Tim Brigham, Registered Manager at Highgate Home Care

Thanks so much for the excellent feedback. We feel privileged to care for your loved one. I will share this with our amazing team!

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Review from S A (Client) published on 8 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I'm very happy with this home care provider. They listen to what you say and pay attention to detail. So far all the carers I've had have been good. Very friendly and helpful and the staff in the office are the same. Can't fault their work.
Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your comments, your feed back is important to us. I will share your comments with the teams.

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Review from C W (Son of Client) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At a difficult time in life, my mother was a little on edge in commencing this contact program. However, from the initial meeting to the visits that followed, the management and staff were always friendly and treated her with warmth and dignity, which is all we can ask for. Thank you.
Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your kind words. Your feedback is important to us. I will share your positive comments with the teams.

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Review from Paul B (Son of Client) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a family crisis. I am the Son of the service user, and I live overseas. I spoke directly to the office manager covering my mother's area in Willerby. Seriously, he went above and beyond to find a solution for my mother and to reduce my stress. The plan has since gone like clockwork, and my mother
is happy, and I am happy - so thank you.
Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your positive comments. Your feedback is very important to us, and I will share it with the Care Manager that you mentioned. It is comforting to know that things are going well and that you are both happy with the care and support we are providing. I will also share your comments with the carer team.
Thank you.

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Review from Andrew S (Client) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very good with me as I've got cerebral palsy. They understand all my needs and and understanding in general. They are on time if not I get notified.
Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your comments, your feedback is valuable to us. I will share with the Care Team.

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Review from Hilary M (Wife of Client) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since starting to use the company in mid-July 2023, we have been very impressed with the standard of care provided. Both myself and my husband have found the care team to be very careful and thorough in all the tasks that are required. Without exception, they are also polite and cheerful, and that helps
us to feel comfortable with them.
Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your lovely feedback. Your comments are important to us, and I will share them with the team.

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Review from R F (Son of Client) published on 30 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reliable service that is necessary to keep my dad living in his own home. The team contact me if they have any concerns, such as medication issues. A recent difficult situation relating to a personality clash between a carer and my dad, was managed very professionally by the local manager.
Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your valued comments. Your feedback is important to us and I will share it with our teams.

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Review from Nigel M (Son of Client) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Burlington Homecare, have been looking after my father at home, since he suffered a stroke in February and came home in May. The level of care has been excellent. They are always cheerful and look after Dad's needs, professionally and efficiently.
Reply from Yvette Britton, Registered Manager at Highgate Home Care

We are really pleased to hear that you are happy with everything. We will pass your lovely comments on to our teams.

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Review from Stephen S (Husband of Client) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was provided with a care package in April 2019 which required 4 x 2 carer visits per day, 7 days per week. Up until this time I had struggled to cope with her declining mobility. Although this took a lot of physical effort away from me we had no settled carers, ie. 18 different carers in a 21
day period. Occasionally some carers were not up to it but this was always resolved to my satisfaction when raising the issue. In September of the same year, we settled down with 4 regular carers who were excellent. They were very empathetic and always showed kindness and understanding despite having to deal with my wife’s difficult issues and total lack of mobility. Quite frankly without their support and commitment to their work, I would have not been able to cope. My wife has sadly just passed away and I will miss the daily interaction with the carers. What I will also say is that they deserve better terms and conditions particularly remuneration. People are a company’s greatest asset.
Reply from Tim Brigham, Regional Manager at Highgate Home Care

We're very glad that the support we gave made life a little easier for all concerned, I will pass on your comments to the terrific team that were involved and thank you for your very positive comments.

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Review from J W (Client) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am more than happy with the service I receive except for the behaviour of one carer, who says I can do it if I try when I know that I can't. She hardly does anything, just stands watching.
The changes of times when the carers come and I get no information on this. Changes of carers with no prior
notice.
Reply from Tim Brigham, Registered Manager at Highgate Home Care

Thank you for this response, we are aware of the issues surrounding one particular member of staff and are resolving this within our framework.

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Review from F B (Husband of Client) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good service by a team of lovely ladies, as well as looking after my wife they made me feel better in a horrible situation.
Reply from Tim Brigham, Registered Manager at Highgate Home Care

Thank you for a very positive review, we will ensure all staff are notified and congratulated.

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Review from E S (Client) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burlington ladies have looked after me with care and kindness. I am very fortunate to be helped so very well.
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Review from L W (Husband of Client) published on 31 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very good. Support from management not so good.
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Review from A A (Wife of Client) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good at talking and motivating the client. Shows a good sense of humour. Give you confidence in their abilities. Time keep is generally good.
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Review from P M (Partner of Client) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service all the time. We have no issues.
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Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Highgate Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for Highgate Home Care is calculated as follows: ( (44 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 54 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Highgate Home Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Tim

Tim Brigham

Job Title: Regional Manager Joined: 2015

Tim joined Highgate Home Care ten years ago, having managed several other companies across Yorkshire in the past, and he has been at the forefront of the expansion of the business. His leadership has seen Highgate Home Care awarded GOOD in all areas by the Care Quality Commission. He is passionate about caring for the elderly and started his career as a care worker himself. He believes fully that the people in his care should be treated with dignity and respect in all areas of their lives. He spent three years as chairman of the Registered Managers Network for Hull and East Riding in conjunction with Skills For Care to promote partnership working across the sector.

Frequently Asked Questions about Highgate Home Care

What Type of Services does Highgate Home Care offer?

Highgate Home Care offers Home Care.

How many Carers does Highgate Home Care employ?

Highgate Home Care employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Highgate Home Care to verify any information. View our terms and conditions. Highgate Home Care has an Enhanced Service - more info.