Highgate Home Care

Lancaster House, Lancaster Road, Carnaby Industrial Estate, Bridlington YO15 3QY
Review Us
9.7 31 Reviews
  • Highgate Home Care, Bridlington
Highgate Home Care, are your trusted partner in providing exceptional, compassionate care within the comfort of your own home. Conveniently located close to Bridlington, they are proud to hold a ‘Good’ rating from the Care Quality Commission (CQC) in September 2019. This is a reflection of their ongoing commitment to the highest standards of care.

They understand that every individual is unique. Their tailor-made care plans are designed by an experienced team to promote independence, dignity, and comfort. Whether you or your loved one needs personal care, companionship, or specialist support for conditions such as Dementia or Parkinson’s disease, they are here to help.

Hourly rates start from just £28.00, and they welcome various funding options, including self-funding, Local Authority finance, and NHS Continuing Healthcare (CHC), ensuring their services remain both accessible and affordable.

Their highly trained carer givers provide expert support for a wide range of needs, including cancer care, challenging behaviour, complex health conditions, eating disorders, physical disabilities, and mental health concerns. Whether it’s daily assistance, clinical support, or bespoke complex care, Highgate Home Care is here for you.

Beyond personal and medical care, they also provide escorted outings, domestic help, meal preparation, and pet-friendly care, taking a truly holistic approach to your well-being. For clients requiring additional assistance, they offer double-up care and the choice of male or female carers to suit your preferences.
Show Highgate Home Care on the Map

Care Provided by Highgate Home Care

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £32

We are happy to negotiate fees depending on the location and whether we are already delivering services in the specific area.

These prices are only a guideline, please contact Highgate Home Care to find out the exact price for your requirements.

Contact Highgate Home Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Highgate Home Care to get a personalised quote.

Good to Know

Owner

  • Highgate Home Care
  • Privately Owned

Person in Charge

  • Tim Brigham (Regional Manager)

Highgate Home Care Reviews (31)

9.7

Highgate Home Care has a Review Score of 9.7 (9.723) out of 10, based on 16 reviews in the last 2 years.
Over all time Highgate Home Care has 31 reviews.

Overall Experience
  • 24
  • 6
  • 1
  • 0
  • 0
Date Published
  • 31
  • 9
  • 14
  • 16
  • 15
Reviewer Connection to Highgate Home Care
  • 9
  • 6
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 31, showing 21-31
Review from Nigel M (Son of Client) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Burlington Homecare, have been looking after my father at home, since he suffered a stroke in February and came home in May. The level of care has been excellent. They are always cheerful and look after Dad's needs, professionally and efficiently.
Reply from Yvette Britton, Registered Manager at Highgate Home CareWe are really pleased to hear that you are happy with everything. We will pass your lovely comments on to our teams.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen S (Husband of Client) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was provided with a care package in April 2019 which required 4 x 2 carer visits per day, 7 days per week. Up until this time I had struggled to cope with her declining mobility. Although this took a lot of physical effort away from me we had no settled carers, ie. 18 different carers in a 21
day period. Occasionally some carers were not up to it but this was always resolved to my satisfaction when raising the issue. In September of the same year, we settled down with 4 regular carers who were excellent. They were very empathetic and always showed kindness and understanding despite having to deal with my wife’s difficult issues and total lack of mobility. Quite frankly without their support and commitment to their work, I would have not been able to cope. My wife has sadly just passed away and I will miss the daily interaction with the carers. What I will also say is that they deserve better terms and conditions particularly remuneration. People are a company’s greatest asset.
Reply from Tim Brigham, Regional Manager at Highgate Home CareWe're very glad that the support we gave made life a little easier for all concerned, I will pass on your comments to the terrific team that were involved and thank you for your very positive comments.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J W (Client) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am more than happy with the service I receive except for the behaviour of one carer, who says I can do it if I try when I know that I can't. She hardly does anything, just stands watching.
The changes of times when the carers come and I get no information on this. Changes of carers with no prior
notice.
Reply from Tim Brigham, Registered Manager at Highgate Home CareThank you for this response, we are aware of the issues surrounding one particular member of staff and are resolving this within our framework.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F B (Husband of Client) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good service by a team of lovely ladies, as well as looking after my wife they made me feel better in a horrible situation.
Reply from Tim Brigham, Registered Manager at Highgate Home CareThank you for a very positive review, we will ensure all staff are notified and congratulated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E S (Client) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burlington ladies have looked after me with care and kindness. I am very fortunate to be helped so very well.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L W (Husband of Client) published on 31 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very good. Support from management not so good.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A A (Wife of Client) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good at talking and motivating the client. Shows a good sense of humour. Give you confidence in their abilities. Time keep is generally good.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P M (Partner of Client) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service all the time. We have no issues.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H G (Daughter of Client) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Burlington care team are always friendly, caring and punctual. They have been looking after my mum and also my dad when he was here for over 2 years they have always been extremely helpful and have treated my p[parents really well, always asking if anything else is needed before leaving and respecting
their wishes. All in all a lovely team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M H (Niece of Client) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunty finds the carers very helpful and knows that she can rely on them to give her lunch and make a sandwich for tea. I find this helpful and reassuring as I know she has someone calling every day and she is getting a meal prepared for her.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L L (Daughter of Client) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The client, my mum, almost 95 years old, living alone in her own home, has visits from the care service each morning and tea time with lunchtime calls at the weeked. The "regular" carers are very good and go above and beyond their duty tasks - ie changing a light bulb, bed making, hoovering around,
walking mum out into the garden etc.
When a "one-off" carer has called, they can hardly manage the basic tasks - medication not prompted, bedroom left, along with the kitchen in a state of disarray. Dirty pots left, their own rubbish tipped into mother's bin. It is as well they are only sent not very often.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Highgate Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.823 for Highgate Home Care is calculated as follows: ( (82 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.823
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Highgate Home Care is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Tim

Tim Brigham

Job Title: Regional Manager Joined: 2015

Tim joined Highgate Home Care eleven years ago, having managed several other companies across Yorkshire in the past, and he has been at the forefront of the expansion of the business. His leadership has seen Highgate Home Care awarded GOOD in all areas by the Care Quality Commission. He is passionate about caring for the elderly and started his career as a care worker himself. He believes fully that the people in his care should be treated with dignity and respect in all areas of their lives. He spent three years as chairman of the Registered Managers Network for Hull and East Riding in conjunction with Skills For Care to promote partnership working across the sector.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Highgate Home Care to verify any information. View our terms and conditions. Highgate Home Care has an Enhanced Service - more info.