Highgate Home Care

Lancaster House, Lancaster Road, Carnaby Industrial Estate, Bridlington YO15 3QY
Review Us
9.8 22 Reviews
  • Highgate Home Care, Bridlington
Discover Compassionate Care with Highgate Home Care.

At Highgate Home Care, they understand that choosing the right care for yourself or a loved one is a significant decision. That's why they are dedicated to providing personalised, compassionate home care services that promote independence, dignity, and quality of life. Highgate Home Care staff believe that 'To care for those who once cared for us, is the highest of honours'.

Services offered include: Adult Care (18+); Personal Care (on a contracted hours basis); 24-hour Care.

Care offered includes: Personal Hygiene; Food Preparation; Medication Assistance; Elderly Care; Physical Disability; Palliative Care; Two carer calls; Dementia Care; Domestic Services; Cleaning Services; Shopping Services; Call in Services; Sit in Services; Laundry Services.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Younger Adult Care (18-65)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship
  • Laundry Service

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Cancer Care

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £32

We are happy to negotiate fees depending on the location and whether we are already delivering services in the specific area.

These prices are only a guideline, please contact Highgate Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Highgate Home Care

Person in charge

  • Tim Brigham (Regional Manager)

Highgate Home Care Reviews (22)

Total of 22, showing 21-22
9.8

Highgate Home Care has a Review Score of 9.8 (9.783) out of 10, based on 10 reviews in the last 2 years. Over all time Highgate Home Care has 22 reviews.

Overall Experience

  • 16
  • 5
  • 1
  • 0
  • 0

Date Published

22
4
4
10
12

Review from M H (Niece of Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty finds the carers very helpful and knows that she can rely on them to give her lunch and make a sandwich for tea. I find this helpful and reassuring as I know she has someone calling every day and she is getting a meal prepared for her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L L (Daughter of Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The client, my mum, almost 95 years old, living alone in her own home, has visits from the care service each morning and tea time with lunchtime calls at the weeked. The "regular" carers are very good and go above and beyond their duty tasks - ie changing a light bulb, bed making, hoovering around,
walking mum out into the garden etc.
When a "one-off" carer has called, they can hardly manage the basic tasks - medication not prompted, bedroom left, along with the kitchen in a state of disarray. Dirty pots left, their own rubbish tipped into mother's bin. It is as well they are only sent not very often.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Highgate Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Highgate Home Care is calculated as follows: ( (50 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 60 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Highgate Home Care is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Tim

Tim Brigham

Job Title: Regional Manager

Joined: 2015

Tim joined Highgate Home Care ten years ago, having managed several other companies across Yorkshire in the past, and he has been at the forefront of the expansion of the business. His leadership has seen Highgate Home Care awarded GOOD in all areas by the Care Quality Commission. He is passionate about caring for the elderly and started his career as a care worker himself. He believes fully that the people in his care should be treated with dignity and respect in all areas of their lives. He spent three years as chairman of the Registered Managers Network for Hull and East Riding in conjunction with Skills For Care to promote partnership working across the sector.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Highgate Home Care to verify any information. View our terms and conditions. Highgate Home Care has an Enhanced Service - more info.