Highgate Home Care

Lancaster House, Lancaster Road, Carnaby Industrial Estate, Bridlington YO15 3QY
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9.7 24 Reviews
  • Highgate Home Care, Bridlington
Discover Compassionate Care with Highgate Home Care.

At Highgate Home Care, they understand that choosing the right care for yourself or a loved one is a significant decision. That's why they are dedicated to providing personalised, compassionate home care services that promote independence, dignity, and quality of life. Highgate Home Care staff believe that 'To care for those who once cared for us, is the highest of honours'.

Services offered include: Adult Care (18+); Personal Care (on a contracted hours basis); 24-hour Care.

Care offered includes: Personal Hygiene; Food Preparation; Medication Assistance; Elderly Care; Physical Disability; Palliative Care; Two carer calls; Dementia Care; Domestic Services; Cleaning Services; Shopping Services; Call in Services; Sit in Services; Laundry Services.
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Care Provided by Highgate Home Care

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £32

We are happy to negotiate fees depending on the location and whether we are already delivering services in the specific area.

These prices are only a guideline, please contact Highgate Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Highgate Home Care

Person in Charge

  • Tim Brigham (Regional Manager)

Highgate Home Care Reviews (24)

9.7

Highgate Home Care has a Review Score of 9.7 (9.678) out of 10, based on 9 reviews in the last 2 years.
Over all time Highgate Home Care has 24 reviews.

Overall Experience
  • 18
  • 5
  • 1
  • 0
  • 0
Date Published
  • 24
  • 5
  • 6
  • 9
  • 15
Reviewer Connection to Highgate Home Care
  • 6
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from P M (Partner of Client) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service all the time. We have no issues.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H G (Daughter of Client) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Burlington care team are always friendly, caring and punctual. They have been looking after my mum and also my dad when he was here for over 2 years they have always been extremely helpful and have treated my p[parents really well, always asking if anything else is needed before leaving and respecting
their wishes. All in all a lovely team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M H (Niece of Client) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunty finds the carers very helpful and knows that she can rely on them to give her lunch and make a sandwich for tea. I find this helpful and reassuring as I know she has someone calling every day and she is getting a meal prepared for her.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L L (Daughter of Client) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The client, my mum, almost 95 years old, living alone in her own home, has visits from the care service each morning and tea time with lunchtime calls at the weeked. The "regular" carers are very good and go above and beyond their duty tasks - ie changing a light bulb, bed making, hoovering around,
walking mum out into the garden etc.
When a "one-off" carer has called, they can hardly manage the basic tasks - medication not prompted, bedroom left, along with the kitchen in a state of disarray. Dirty pots left, their own rubbish tipped into mother's bin. It is as well they are only sent not very often.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Highgate Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Highgate Home Care is calculated as follows: ( (45 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 54 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Highgate Home Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Tim

Tim Brigham

Job Title: Regional Manager Joined: 2015

Tim joined Highgate Home Care ten years ago, having managed several other companies across Yorkshire in the past, and he has been at the forefront of the expansion of the business. His leadership has seen Highgate Home Care awarded GOOD in all areas by the Care Quality Commission. He is passionate about caring for the elderly and started his career as a care worker himself. He believes fully that the people in his care should be treated with dignity and respect in all areas of their lives. He spent three years as chairman of the Registered Managers Network for Hull and East Riding in conjunction with Skills For Care to promote partnership working across the sector.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Highgate Home Care to verify any information. View our terms and conditions. Highgate Home Care has an Enhanced Service - more info.