Submit a Review for Heritage Healthcare (Swansea)
Suite 4, First Floor Acorn House, Enterprise Park, Lion Way, Llansamlet, Swansea, SA7 9FZ
View Full Details of Heritage Healthcare (Swansea)Latest Reviews for Heritage Healthcare (Swansea)
03 July 2025
The carer was absolutely amazing just now with my Mother visit, my Mother hopes to see her very soon, every aspects of care were perfect, from changing her, making food and generally talking to her, that really picked her spirit up, thank you
06 June 2025
The carers are good, they respect the service user and me and the care they give him is excellent. One carer stands out to us as a family, he is very caring, thoughtful and helpful. both the service user and I can't praise him enough. Well done Heritage.
05 May 2025
Excellent experience, part of the family.
05 May 2025
I'm happy with the service the carers give, some of the cares go that extra bit and it's very much appreciated. All very friendly. Thanks.
02 May 2025
Honestly couldn't be more disgusted in the service that my parents have received, to find that when we in trust these providers to help and support my parents whilst we are working to actually see with my own eyes that other than giving out medication they do not do anything other than make more mess than to begin with. They can be rude and extremely lazy and treat my mother as though she is stupid.
01 May 2025
The overall service, care and support provided is good. On the whole the carers do their jobs satisfactorily, giving sufficient support and care when they look after me. There are some carers who are more caring than others and will do more than they are required to do which is much appreciated. The majority of the carers treat em with respect and make sure that I never feel uncomfortable. The staff and management are willing to help with any problems that might occur. The service that we have just meets the standards required but could be improved to reflect the financial list of the service.
24 April 2025
Staff are always very pleasant and smiling when they come in, always do a fantastic job with my husband. Cannot fault the service. Excellent!
27 May 2024
There was an error when the pharmacy delivered someone else's medication to her home and the carer dispensed it. The list of medications on page 34 of her file had one of the doses wrong. Some of the carers are unfamiliar with putting her hearing aids in and one did not even close the battery compartment. I have only received one invoice as her care commenced on 05/02/24 and that was wrong, but following my phone call, quickly rectified. My mother says the carers are very polite, attentive and punctual.
10 May 2024
I would like to express my thanks for the wonderful care and support the carers are giving my husband. They are so helpful in caring for his needs. Nothing is too much trouble for them. They are very helpful and are always smiling. We are so glad to have such wonderful carers and management.
26 April 2024
Heritage Healthcare, what an amazing company to have partnering up with myself as my partner's carers. We would never cope without them, they are our extended family. If we didn't have them my partner would be living in a care home. The quality of care they provide to us is exceptional. And we both know if there are any issues or emergencies they are at the end of the phone for us. We would highly recommend them to everybody. A massive thank you and well done to Heritage Healthcare.
23 April 2024
Outstanding care, punctual and if running late, they ring carers always have time for a chat with my dad and myself. They know him pretty well now and his sense of humour. One day in particular the carer said he didn't think dad was sounding himself, I just thought I was being a anxious carer, they suggested to get a GP out which we did, my dad had had a mini stroke. I cannot fault their care at all and management are extremely helpful an I would highly recommend this company.
23 April 2024
Staff are excellent. Friendly and helpful. Nothing is too much trouble. They engage with my father and are very caring.
23 April 2024
Really pleased with all the carers, they are all brilliant, caring, helpful and patient when my mum is angry. She's not the best with anyone and they all work through it and comfort her. I can't ask for a better care service and I recommend Heritage to everyone, they are 100%. I wouldn't want to lose them, they are all lovely with my mum. Even when she's been unwell and gone into hospital, they all have enquired how she is doing. I thank you all, I always refused carers for Mum for a long time, but I fell on my feet having Heritage. Thank you!
23 April 2024
This is an excellent service, staff are respectful, cheerful, reliable and always patient and ask if anything else can be done. Staff go above and beyond. Sometimes, staff, have difficulty understanding me and their group's English needs to improve and language skills, training is needed. I also have difficulty understanding what some carers are saying to me. This is the only area where I think the service could be improved in all other ways it meets my needs and the staff help my wife care for me.
18 April 2024
Came to help when the electric when we had a power cut in the early morning.
25 September 2023
I’ve had carers for my husband the last few months and all of them have been brilliant. I cannot emphasise how amazing each and every person involved in my husband's care has been. Everyone is so friendly and happy when they arrive and they always make my husband feel at ease. They cheer him up no end. The care is exemplary and everyone is very accommodating. I cannot thank Heritage enough! 100/10!
07 June 2023
Very pleased with all the staff that have come to my home. Always very caring and professional in all care aspects and lovely to talk to. It puts my husband at ease when he is frustrated. They do all they can to make him comfortable and clean. A big thank you to all.
01 March 2023
Having been a client of Heritage Healthcare for a while now and have become reliant on some help in my daily life, I can honestly say that they are amazing, from management down to the carers. They always keep you informed about what is happening and if there are any problems, very friendly and professional staff. Could not be happier with my care package and if anybody ever asks me for a recommendation for a care company this is the first one I would suggest.
25 April 2022
Service is very friendly, caring, professional and understanding.
05 April 2022
We are always happy to welcome the Heritage team to our home. They are always professional and cheerful when they arrive. Both my husband and myself are treated with respect. They never fail to leave before checking that everything is ok with us. They never fail to aks if there is anything more they can help us with.
Latest Reviews for Heritage Healthcare (Swansea)
03 July 2025
The carer was absolutely amazing just now with my Mother visit, my Mother hopes to see her very soon, every aspects of care were perfect, from changing her, making food and generally talking to her, that really picked her spirit up, thank you
06 June 2025
The carers are good, they respect the service user and me and the care they give him is excellent. One carer stands out to us as a family, he is very caring, thoughtful and helpful. both the service user and I can't praise him enough. Well done Heritage.
05 May 2025
Excellent experience, part of the family.
05 May 2025
I'm happy with the service the carers give, some of the cares go that extra bit and it's very much appreciated. All very friendly. Thanks.
02 May 2025
Honestly couldn't be more disgusted in the service that my parents have received, to find that when we in trust these providers to help and support my parents whilst we are working to actually see with my own eyes that other than giving out medication they do not do anything other than make more mess than to begin with. They can be rude and extremely lazy and treat my mother as though she is stupid.
01 May 2025
The overall service, care and support provided is good. On the whole the carers do their jobs satisfactorily, giving sufficient support and care when they look after me. There are some carers who are more caring than others and will do more than they are required to do which is much appreciated. The majority of the carers treat em with respect and make sure that I never feel uncomfortable. The staff and management are willing to help with any problems that might occur. The service that we have just meets the standards required but could be improved to reflect the financial list of the service.
24 April 2025
Staff are always very pleasant and smiling when they come in, always do a fantastic job with my husband. Cannot fault the service. Excellent!
27 May 2024
There was an error when the pharmacy delivered someone else's medication to her home and the carer dispensed it. The list of medications on page 34 of her file had one of the doses wrong. Some of the carers are unfamiliar with putting her hearing aids in and one did not even close the battery compartment. I have only received one invoice as her care commenced on 05/02/24 and that was wrong, but following my phone call, quickly rectified. My mother says the carers are very polite, attentive and punctual.
10 May 2024
I would like to express my thanks for the wonderful care and support the carers are giving my husband. They are so helpful in caring for his needs. Nothing is too much trouble for them. They are very helpful and are always smiling. We are so glad to have such wonderful carers and management.
26 April 2024
Heritage Healthcare, what an amazing company to have partnering up with myself as my partner's carers. We would never cope without them, they are our extended family. If we didn't have them my partner would be living in a care home. The quality of care they provide to us is exceptional. And we both know if there are any issues or emergencies they are at the end of the phone for us. We would highly recommend them to everybody. A massive thank you and well done to Heritage Healthcare.
23 April 2024
Outstanding care, punctual and if running late, they ring carers always have time for a chat with my dad and myself. They know him pretty well now and his sense of humour. One day in particular the carer said he didn't think dad was sounding himself, I just thought I was being a anxious carer, they suggested to get a GP out which we did, my dad had had a mini stroke. I cannot fault their care at all and management are extremely helpful an I would highly recommend this company.
23 April 2024
Staff are excellent. Friendly and helpful. Nothing is too much trouble. They engage with my father and are very caring.
23 April 2024
Really pleased with all the carers, they are all brilliant, caring, helpful and patient when my mum is angry. She's not the best with anyone and they all work through it and comfort her. I can't ask for a better care service and I recommend Heritage to everyone, they are 100%. I wouldn't want to lose them, they are all lovely with my mum. Even when she's been unwell and gone into hospital, they all have enquired how she is doing. I thank you all, I always refused carers for Mum for a long time, but I fell on my feet having Heritage. Thank you!
23 April 2024
This is an excellent service, staff are respectful, cheerful, reliable and always patient and ask if anything else can be done. Staff go above and beyond. Sometimes, staff, have difficulty understanding me and their group's English needs to improve and language skills, training is needed. I also have difficulty understanding what some carers are saying to me. This is the only area where I think the service could be improved in all other ways it meets my needs and the staff help my wife care for me.
18 April 2024
Came to help when the electric when we had a power cut in the early morning.
25 September 2023
I’ve had carers for my husband the last few months and all of them have been brilliant. I cannot emphasise how amazing each and every person involved in my husband's care has been. Everyone is so friendly and happy when they arrive and they always make my husband feel at ease. They cheer him up no end. The care is exemplary and everyone is very accommodating. I cannot thank Heritage enough! 100/10!
07 June 2023
Very pleased with all the staff that have come to my home. Always very caring and professional in all care aspects and lovely to talk to. It puts my husband at ease when he is frustrated. They do all they can to make him comfortable and clean. A big thank you to all.
01 March 2023
Having been a client of Heritage Healthcare for a while now and have become reliant on some help in my daily life, I can honestly say that they are amazing, from management down to the carers. They always keep you informed about what is happening and if there are any problems, very friendly and professional staff. Could not be happier with my care package and if anybody ever asks me for a recommendation for a care company this is the first one I would suggest.
25 April 2022
Service is very friendly, caring, professional and understanding.
05 April 2022
We are always happy to welcome the Heritage team to our home. They are always professional and cheerful when they arrive. Both my husband and myself are treated with respect. They never fail to leave before checking that everything is ok with us. They never fail to aks if there is anything more they can help us with.