Heritage Healthcare (Swansea)

Suite 4, First Floor Acorn House, Enterprise Park, Lion Way, Llansamlet, Swansea SA7 9FZ
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9.5 30 Reviews
  • Heritage Healthcare (Swansea), Swansea
Heritage Healthcare Swansea provides dedicated home care services to help individuals living in Swansea and the surrounding areas to live comfortably at home for longer. The team of carers are highly trained to deliver a bespoke care service, with care packages tailored to the needs of the client.

Services include personal care, domestic duties, companionship, respite care, complex needs and palliative care. With the support of a Heritage Healthcare Swansea carer, clients know they will be received a high-quality service with their unique needs and requirements put first.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Domestic Services / Home Help

Funding & Fees

Available on request

Good to Know

Person in charge

  • Juliet McInerney (Care Manager)

Heritage Healthcare (Swansea) Reviews (30)

Total of 30, showing 1-20
9.5

Heritage Healthcare (Swansea) has a Review Score of 9.5 (9.531) out of 10, based on 16 reviews in the last 2 years. Over all time Heritage Healthcare (Swansea) has 30 reviews.

Overall Experience

  • 23
  • 4
  • 2
  • 0
  • 1

Date Published

30
7
7
16
14

Review from John B (Son of Client) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was absolutely amazing just now with my Mother visit, my Mother hopes to see her very soon, every aspects of care were perfect, from changing her, making food and generally talking to her, that really picked her spirit up, thank you

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Review from R H (Wife of Client) published on 6 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are good, they respect the service user and me and the care they give him is excellent. One carer stands out to us as a family, he is very caring, thoughtful and helpful. both the service user and I can't praise him enough. Well done Heritage.

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Review from K E (Husband of Client) published on 5 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience, part of the family.

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Review from Alison H (Partner of Client) published on 5 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the service the carers give, some of the cares go that extra bit and it's very much appreciated. All very friendly. Thanks.

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Review from Suzanne B (Daughter of Client) published on 2 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Honestly couldn't be more disgusted in the service that my parents have received, to find that when we in trust these providers to help and support my parents whilst we are working to actually see with my own eyes that other than giving out medication they do not do anything other than make more mess
than to begin with. They can be rude and extremely lazy and treat my mother as though she is stupid.

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Review from John P (Client) published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall service, care and support provided is good. On the whole the carers do their jobs satisfactorily, giving sufficient support and care when they look after me. There are some carers who are more caring than others and will do more than they are required to do which is much appreciated. The
majority of the carers treat em with respect and make sure that I never feel uncomfortable. The staff and management are willing to help with any problems that might occur. The service that we have just meets the standards required but could be improved to reflect the financial list of the service.

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Review from Angela G (Wife of Client) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very pleasant and smiling when they come in, always do a fantastic job with my husband. Cannot fault the service.
Excellent!

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Review from Anne H (Daughter of Client) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There was an error when the pharmacy delivered someone else's medication to her home and the carer dispensed it. The list of medications on page 34 of her file had one of the doses wrong. Some of the carers are unfamiliar with putting her hearing aids in and one did not even close the battery compartment.
I have only received one invoice as her care commenced on 05/02/24 and that was wrong, but following my phone call, quickly rectified. My mother says the carers are very polite, attentive and punctual.

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Review from C G (Wife of Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my thanks for the wonderful care and support the carers are giving my husband. They are so helpful in caring for his needs. Nothing is too much trouble for them. They are very helpful and are always smiling. We are so glad to have such wonderful carers and management.

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Review from Jayne W (Partner of Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare, what an amazing company to have partnering up with myself as my partner's carers. We would never cope without them, they are our extended family. If we didn't have them my partner would be living in a care home. The quality of care they provide to us is exceptional. And we both
know if there are any issues or emergencies they are at the end of the phone for us. We would highly recommend them to everybody. A massive thank you and well done to Heritage Healthcare.

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Review from D S (Daughter of Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care, punctual and if running late, they ring carers always have time for a chat with my dad and myself. They know him pretty well now and his sense of humour. One day in particular the carer said he didn't think dad was sounding himself, I just thought I was being a anxious carer, they
suggested to get a GP out which we did, my dad had had a mini stroke. I cannot fault their care at all and management are extremely helpful an I would highly recommend this company.

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Review from G T (Son of Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent. Friendly and helpful. Nothing is too much trouble. They engage with my father and are very caring.

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Review from Tina L (Daughter of Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with all the carers, they are all brilliant, caring, helpful and patient when my mum is angry. She's not the best with anyone and they all work through it and comfort her. I can't ask for a better care service and I recommend Heritage to everyone, they are 100%. I wouldn't want to lose
them, they are all lovely with my mum. Even when she's been unwell and gone into hospital, they all have enquired how she is doing. I thank you all, I always refused carers for Mum for a long time, but I fell on my feet having Heritage. Thank you!

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Review from L M (Client) assisted by family/friend published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is an excellent service, staff are respectful, cheerful, reliable and always patient and ask if anything else can be done. Staff go above and beyond.
Sometimes, staff, have difficulty understanding me and their group's English needs to improve and language skills, training is needed. I also have
difficulty understanding what some carers are saying to me. This is the only area where I think the service could be improved in all other ways it meets my needs and the staff help my wife care for me.

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Review from S C (Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to help when the electric when we had a power cut in the early morning.

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Review from C H (Wife of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve had carers for my husband the last few months and all of them have been brilliant.
I cannot emphasise how amazing each and every person involved in my husband's care has been.
Everyone is so friendly and happy when they arrive and they always make my husband feel at ease. They cheer him up no
end.
The care is exemplary and everyone is very accommodating. I cannot thank Heritage enough! 100/10!

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Review from M L (Wife of Client) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the staff that have come to my home. Always very caring and professional in all care aspects and lovely to talk to. It puts my husband at ease when he is frustrated. They do all they can to make him comfortable and clean. A big thank you to all.

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Review from Keith S (Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a client of Heritage Healthcare for a while now and have become reliant on some help in my daily life, I can honestly say that they are amazing, from management down to the carers. They always keep you informed about what is happening and if there are any problems, very friendly and professional
staff. Could not be happier with my care package and if anybody ever asks me for a recommendation for a care company this is the first one I would suggest.

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Review from A C (Client) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service is very friendly, caring, professional and understanding.

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Review from Colin W (Client) assisted by family/friend published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always happy to welcome the Heritage team to our home. They are always professional and cheerful when they arrive. Both my husband and myself are treated with respect. They never fail to leave before checking that everything is ok with us. They never fail to aks if there is anything more they
can help us with.

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Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for Heritage Healthcare (Swansea) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.531 for Heritage Healthcare (Swansea) is calculated as follows: ( (75 Excellents x 5) + (8 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 96 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Swansea) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (2)

Meet the Team (1)

Jameela

Jameela Kotawala

Job Title: Managing Director

Joined: 2018

Multi-lingual Jameela, an ambitious and dedicated business woman with excellent management skills is the owner and director of Heritage Healthcare in Swansea. Jameela shares the Heritage Healthcare ethos, which is to exceed client expectations and make a true and real difference to peoples’ lives.

Frequently Asked Questions about Heritage Healthcare (Swansea)

What Type of Services does Heritage Healthcare (Swansea) offer?

Heritage Healthcare (Swansea) offers Home Care.

How many Carers does Heritage Healthcare (Swansea) employ?

Heritage Healthcare (Swansea) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Swansea) to verify any information. View our terms and conditions. Heritage Healthcare (Swansea) has an Enhanced Service - more info.