Heritage Healthcare (Swansea)

Suite 4, First Floor Acorn House, Enterprise Park, Lion Way, Llansamlet, Swansea SA7 9FZ
Review Us
9.5 30 Reviews
  • Heritage Healthcare (Swansea), Swansea
Heritage Healthcare Swansea provides dedicated home care services to help individuals living in Swansea and the surrounding areas to live comfortably at home for longer. The team of carers are highly trained to deliver a bespoke care service, with care packages tailored to the needs of the client.

Services include personal care, domestic duties, companionship, respite care, complex needs and palliative care. With the support of a Heritage Healthcare Swansea carer, clients know they will be received a high-quality service with their unique needs and requirements put first.

Show Heritage Healthcare (Swansea) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Domestic Services / Home Help

Funding & Fees

Available on request

Good to Know

Person in charge

  • Juliet McInerney (Care Manager)

Heritage Healthcare (Swansea) Reviews (30)

Total of 30, showing 21-30
9.5

Heritage Healthcare (Swansea) has a Review Score of 9.5 (9.531) out of 10, based on 16 reviews in the last 2 years. Over all time Heritage Healthcare (Swansea) has 30 reviews.

Overall Experience

  • 23
  • 4
  • 2
  • 0
  • 1

Date Published

30
7
7
16
14

Review from H R (Daughter of Client) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers who treat my Dad with respect and are always supportive and try to be as helpful as possible. The manager is always happy to exist. Thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark L (Son of Client) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with Heritage Health care in Swansea for over two months and she is receiving fantastic care with really professional carers and very friendly service. The manager of the Swansea branch is very nice and so easy to talk to if you need her. I would definitely recommend Heritage Health
Care Swansea to anyone who needs care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J J (Wife of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having a modest and very independent husband - I managed his very ill condition 24hrs a day for months. Following his discharge from hospital, I was forced to accept help from carers. Covid 19 prevented me from my family help.
Heritage Healthcare was angels in disguise. They cheer my husband and lift
his spirits treating him with courtesy and gentleness. They are clean and tidy and respectful. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Daughter of Client) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

After a rocky start and not being happy with the standard of care he was having due to timing and thins not being done properly. I have noticed a big difference in the last couple of weeks and happy with everything so far, especially five particular members of staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R J (Husband of Client) assisted by family/friend published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my care since coming home from the hospital. The carers re all caring, pleasnat and helpful and are more than welcome in my home and I look forward to their visits. My wife and I like to go out every day and sometimes in the evening or weekends and it is no problem cancelling
the carer's visits if necessary.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B J (Wife of Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Am pleased with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nicholas R (Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care I receive from the carers that visit me.
They are very professional, caring and polite.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Wife of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I am very satisfied with the care provider.
The staff are very friendly and efficient.
The staff make a really good effort at making my husband feel comfortable with them.
They are also very clean and tidy whilst managing my husband's needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from William C (Son of Client) assisted by family/friend published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I am receiving.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Good and helpful staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for Heritage Healthcare (Swansea) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.531 for Heritage Healthcare (Swansea) is calculated as follows: ( (75 Excellents x 5) + (8 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 96 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Swansea) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (2)

Meet the Team (1)

Jameela

Jameela Kotawala

Job Title: Managing Director

Joined: 2018

Multi-lingual Jameela, an ambitious and dedicated business woman with excellent management skills is the owner and director of Heritage Healthcare in Swansea. Jameela shares the Heritage Healthcare ethos, which is to exceed client expectations and make a true and real difference to peoples’ lives.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Swansea) to verify any information. View our terms and conditions. Heritage Healthcare (Swansea) has an Enhanced Service - more info.