Submit a Review for Support Solutions (Yorkshire)
99 Walmgate, York, YO1 9UA
View full details of Support Solutions (Yorkshire)Latest Reviews for Support Solutions (Yorkshire)
27 May 2025
Excellent in every way.
They provide 24 hr live in care for my mother. Having employed carers directly for 3 years it is such a relief to have found support solutions in York. The carers are wonderful and the support from the office is also excellent with continuous reviews of the care and support
they provide. I highly recommend them.
13 May 2025
Generally good, some carers are more bothered about doing the bare minimum and finishing as soon as they can. One carer refuses to place the commode under my bed. Some carers are warm and friendly.
08 May 2025
Only criticism-
drinks are too strong or too weak, please put half water and half juice. Really lovely staff made me feel less alone, I felt more connected to the outside world. Really good company to be around. Sometimes they forget to tell me a change in schedule and can feel a bit scary, if a
total stranger came in and doesn't knock on door. Can feel a bit scared, if carers are running late, don't know when to expect anyone.
08 May 2025
Satisfied!
08 May 2025
All carers have been very helpful, proffessional and supportive.
My dad has very much valued the support given to him to shower.
Both he and my mum have also enjoyed the communication with the carers.
Thank you! Great service.
08 May 2025
Care Solutions (York) have been taking on new recruits and I must say that all the newcomers fit in beautifully with the team. They are exceptionally polite and punctual to put it simply the care they offer is bespoke and a credit to their country or origin!
22 April 2025
Been with Support Solutions for nearly 8 years, they help me to go shopping and keep my flat clean and tidy.
22 April 2025
All my calls are in respect of personal hygiene. I have 4 early morning calls to help with washing and dressing and one weekly call to give me a bath. I am disabled following a stroke. I have 2 regular carers, both of them are reliable, punctual, caring and respectful. I am very happy with the
service provided.
17 April 2025
Found everyone to be helpful and obliging showing a great level of care. After leaving hospital my confidence was low but was restored by alot of praise and kindness.
03 April 2025
My wife has been using support solutions for a few months now and the carers are very good.
19 March 2025
I am happy with the care that I am receiving.
07 March 2025
The care received from various members of staff has been excellent, both from a personal care aspect and a social care time.
There are times when rotas are altered which we understand, as illness among staff cannot be predicted, but but would be appreciated of we could be informed about timing
differences, especially as some medications cannot be administered until after a shower.
24 February 2025
The support is very good without which I would sometimes struggle to go outdoors due to my mental health condition.
27 September 2024
I have only had this care package for one week but find the people who have been to assist my husband in showering and dressing are very helpful and caring and originally had this service for 2 days but was impressed and changed it to 5 days.
11 September 2024
Your carers are very professional. They are clean, tidy and very caring. They arrive on time and communicate very well. They are very friendly.
28 August 2024
Overall the care provided is good. The carers are kind and considerate. I am grateful for what they do in the allocated time.
22 August 2024
Acceptable standard, would welcome general 'chat'. Please emphasise the need to speak clearly, more so when wearing a mask and check on hearing aid users in particular - hence request as we are partially dependent on 'seeing' folk talking. I realise timetable problems!
22 August 2024
The only problem sometimes is the visit schedule they send me it is not always right, the other day and once before it was for 9:05 AM but on the carer's phone her schedule was for 8:05 AM. When she came I didn't hear her as I was in bed and she got a bit worried.
19 August 2024
Three different carers attended me while I was in the care of Support Solutions. Each carer arrived on time. They showered me, made sure I had clean clothes and took me down for breakfast. Each carer treated me with respect and dignity especially when applying creams to various parts of me. I can
only describe them as wonderful carers. I am grateful for all they did for me.
03 June 2024
All working well at the moment. One member of staff in particular spending time doing old photos with them which gives them stimulation. All cleaning and washing kept up to date.
Keeping my parents well.
Latest Reviews for Support Solutions (Yorkshire)
27 May 2025
Excellent in every way.
They provide 24 hr live in care for my mother. Having employed carers directly for 3 years it is such a relief to have found support solutions in York. The carers are wonderful and the support from the office is also excellent with continuous reviews of the care and support
they provide. I highly recommend them.
13 May 2025
Generally good, some carers are more bothered about doing the bare minimum and finishing as soon as they can. One carer refuses to place the commode under my bed. Some carers are warm and friendly.
08 May 2025
Only criticism-
drinks are too strong or too weak, please put half water and half juice. Really lovely staff made me feel less alone, I felt more connected to the outside world. Really good company to be around. Sometimes they forget to tell me a change in schedule and can feel a bit scary, if a
total stranger came in and doesn't knock on door. Can feel a bit scared, if carers are running late, don't know when to expect anyone.
08 May 2025
Satisfied!
08 May 2025
All carers have been very helpful, proffessional and supportive.
My dad has very much valued the support given to him to shower.
Both he and my mum have also enjoyed the communication with the carers.
Thank you! Great service.
08 May 2025
Care Solutions (York) have been taking on new recruits and I must say that all the newcomers fit in beautifully with the team. They are exceptionally polite and punctual to put it simply the care they offer is bespoke and a credit to their country or origin!
22 April 2025
Been with Support Solutions for nearly 8 years, they help me to go shopping and keep my flat clean and tidy.
22 April 2025
All my calls are in respect of personal hygiene. I have 4 early morning calls to help with washing and dressing and one weekly call to give me a bath. I am disabled following a stroke. I have 2 regular carers, both of them are reliable, punctual, caring and respectful. I am very happy with the
service provided.
17 April 2025
Found everyone to be helpful and obliging showing a great level of care. After leaving hospital my confidence was low but was restored by alot of praise and kindness.
03 April 2025
My wife has been using support solutions for a few months now and the carers are very good.
19 March 2025
I am happy with the care that I am receiving.
07 March 2025
The care received from various members of staff has been excellent, both from a personal care aspect and a social care time.
There are times when rotas are altered which we understand, as illness among staff cannot be predicted, but but would be appreciated of we could be informed about timing
differences, especially as some medications cannot be administered until after a shower.
24 February 2025
The support is very good without which I would sometimes struggle to go outdoors due to my mental health condition.
27 September 2024
I have only had this care package for one week but find the people who have been to assist my husband in showering and dressing are very helpful and caring and originally had this service for 2 days but was impressed and changed it to 5 days.
11 September 2024
Your carers are very professional. They are clean, tidy and very caring. They arrive on time and communicate very well. They are very friendly.
28 August 2024
Overall the care provided is good. The carers are kind and considerate. I am grateful for what they do in the allocated time.
22 August 2024
Acceptable standard, would welcome general 'chat'. Please emphasise the need to speak clearly, more so when wearing a mask and check on hearing aid users in particular - hence request as we are partially dependent on 'seeing' folk talking. I realise timetable problems!
22 August 2024
The only problem sometimes is the visit schedule they send me it is not always right, the other day and once before it was for 9:05 AM but on the carer's phone her schedule was for 8:05 AM. When she came I didn't hear her as I was in bed and she got a bit worried.
19 August 2024
Three different carers attended me while I was in the care of Support Solutions. Each carer arrived on time. They showered me, made sure I had clean clothes and took me down for breakfast. Each carer treated me with respect and dignity especially when applying creams to various parts of me. I can
only describe them as wonderful carers. I am grateful for all they did for me.
03 June 2024
All working well at the moment. One member of staff in particular spending time doing old photos with them which gives them stimulation. All cleaning and washing kept up to date.
Keeping my parents well.