Submit a Review for Herts at Home
County Hall, Hertford, SG13 8DE
View Full Details of Herts at HomeLatest Reviews for Herts at Home
22 July 2025
My mum is very lucky to have the support on offer at Lea Springs. Everyone I have dealt with have been very kind and patient with her. I am not sure it is sufficient care as there are lots of restrictions on what they are permitted to do in terms of food prep, and they are understandably very restricted with their time. Mum is as happy as she can be, and they do all they are allowed to facilitate her assisted living.
02 July 2025
All the carers are friendly, nice and caring people. I don't know how I would manage without the support and help I get from this service. Things that could be improved: A standardised level of care. One of our carers regularly completes all the items requested on the app., to a very high standard, within the half hour time slot. Others, do less but stay longer on occasion up to a hour! This costs more and isn't necessary. Please would all carers sign out before sitting and chatting. I read all the notes referring to my husband. Please ask carers to be honest when writing their notes. Personally for me. My husband's disability has changed our lives completely. I would not choose to be in the position of being his 24/7 carer. I appreciate the carers who are sympathetic and show respect to me.
24 June 2025
Herts at Home are fabulous! We were initially nervous as it was all new to us. Staff came out to assess and was so kind, the carers are great. They've given us not only a physical break but a mental break too. Everything runs like clockwork, carers call us if concerned / we need to do something like doctors etc.
13 June 2025
All the carers are fantastic with mum always make her smile and laugh which I find very comforting always very carering and kind. I trust all the carers mum has and also the management is also very compatinate and caring. I can not fault any of team Thanks to all of you for everything you do.
13 June 2025
My mum has been cared for by Herts at home for a while now.The carers are all so kind and she has built up a lovely bond with them all. Without the care they provide we would not be able to keep my mum safe in her own home.
14 May 2025
The manager and the team did a fabulous job of looking after my Auntie. Nothing was too much trouble including keeping us informed of hospital admissions etc. As a family who lived a fair distance away from her this was such a comfort for us to be able to find out how she was when we could no longer keep in touch directly. They really did go over and above what was expected of them for which we are truly grateful.
04 April 2025
Experience with all carers very good, some exceptional. All friendly and competent.
24 March 2025
This relates to Herts at Home for one of their flexi care schemes. Most the staff care about their clients shame some let the service down managers just worry about the money and don't really care if you need help at night time has a carer on site but can't really do much.
19 February 2025
I work with a resident at Lea Springs since he moved in in 2022. I have been working with him in the capacity of a Creative and autism practitioner as my client is autistic. It is a pleasure to work alongside the team at Herts at Home. They have been instrumental in helping to ensure my clients wellbeing is at the centre of their support whenever possible. This can be difficult at times as my client is autistic and therefore can be difficult to understand. To enable a person centred approach I regularly liaise with the Herts at home team to ensure we minimise misunderstandings and are focused on his needs. This is especially useful if my client develops a urine infection, or any other problem as it impacts his behaviour and responses therefore this professional relationship is appreciated.
23 January 2025
The care team and their manager were amazing during the Xmas period whist my parent was very poorly. They went above and beyond keeping a closer eye on them monitoring regularly I truly believe that their dedication is the reason that we never lost the most precious person in our family and for that I will be forever grateful. The whole care team are brilliant they do a great job and the support the manager has given to me has kept me going. Thank you all so much.
02 October 2024
Mum is very pleased with her care. They treat her really well and are helpful and friendly at all times.
30 September 2024
Mum has been in a care home for a couple of years now. She loves the place. The care team look after her very well, always makes time to talk to her, always cleans up after her, makes sure she's fed and always has a drink with her. Whenever I see her she always says what a lovely bunch the staff are. The team always lets me know if there's an issue or she needs something. I like the way they try to encourage her to take part in anything going on in the community lounge. Her health is always looked after as the team will liaise with the doctors/medical teams. I cannot fault anything, continue the good work it's much appreciated.
25 September 2024
The manager and her staff are not only very professional by polite, warm, caring and a privilege to have to look after my sister. She has nothing but great praise for them and they do more than required to assist and make her life better.
20 September 2024
The care and support for mum has been outstanding. Working closely with family i.e. myself to keep regular updates on Mum's needs which are all being met by all staff involved. Mum struggles daily and nothing has been too much for all the staff involved.
19 September 2024
Mum moved into Temple Court in July 2024. I am/was thrilled. Mum has landed there. The three carers are an amazing team who provide an exceptional service. It cannot be improved in any way. Just continue, please! Thank you all so much for everything! The care staff including Tilly are also fantastic and provide love which counts.
19 September 2024
Herts at home care for my mum. The care manager is always contactable and approachable, friendly and puts my mother's needs at the first priority. Without her and the team my mother would be in a home but with their help she's is able to live in her flat and still feel independent. I rely on them heavily to inform me if Mum is unwell or needs help - they go above and beyond their duties. The carer is committed and encourages her team to help my mum become independent again. Their commitment to her makes life more manageable for me and my family who already have our own family and jobs to juggle. A special mention to four staff members in particular, they are a credit to your company and can see the love they put into their work. I work in housing and it's a very tough job for very little money but what they do is so valued by me and my family without these employees, my mum would have a very different life there! So thank you to all the team. You are doing an amazing job.
11 September 2024
My nan has been having a morning carer for over a year now. The carers get her washed and dressed for her day. They make the start of her day a positive one as she had dementia. I always hear them laughing with her. Their care is wonderful and they always let me know of any concerns. They are my second set of eyes which I appreciate enormously. My nan always looks forward to seeing them. They make sure she is washed and dressed appropriately for the day. She loves spending time with them and talking about her life. Wouldn't be without them now as this helps both of our mental health.
10 September 2024
Mum has formed a lovely relationship with her carer already and feels really safe and supported by her, we were wondering if there is any chance she can be more permanent. Also Mum wanted to say how lovely another carer is too, she's forming a lovely relationship with her too.
06 September 2024
My mother was looked after at home by Herts At Home in her apartment in Bock Hertfordshire. She died at 101 years old in her own bed with no stress and I believe in the fashion that she wanted to leave. She had wonderful care by being visited Four times a day by two carers from Herts At Home for the last year of her life and your personnel always arrived with a smile looking smart and with a great attitude. The support from the line managers was also tip-top when it came to sorting out problems with medicine and doctors and all the other problems that become day today with a very elderly person. I would recommend this company to anybody with an elderly or disabled person that needed home care especially as I have heard horror stories from some friends and relatives.
03 September 2024
I am very happy with their service. My mum receives the best care and loves all her carers. I receive regular updates regarding any changes to Mum's needs, care and health and feel assured that Mum is being well taken care of by the management and carers alike.
Latest Reviews for Herts at Home
22 July 2025
My mum is very lucky to have the support on offer at Lea Springs. Everyone I have dealt with have been very kind and patient with her. I am not sure it is sufficient care as there are lots of restrictions on what they are permitted to do in terms of food prep, and they are understandably very restricted with their time. Mum is as happy as she can be, and they do all they are allowed to facilitate her assisted living.
02 July 2025
All the carers are friendly, nice and caring people. I don't know how I would manage without the support and help I get from this service. Things that could be improved: A standardised level of care. One of our carers regularly completes all the items requested on the app., to a very high standard, within the half hour time slot. Others, do less but stay longer on occasion up to a hour! This costs more and isn't necessary. Please would all carers sign out before sitting and chatting. I read all the notes referring to my husband. Please ask carers to be honest when writing their notes. Personally for me. My husband's disability has changed our lives completely. I would not choose to be in the position of being his 24/7 carer. I appreciate the carers who are sympathetic and show respect to me.
24 June 2025
Herts at Home are fabulous! We were initially nervous as it was all new to us. Staff came out to assess and was so kind, the carers are great. They've given us not only a physical break but a mental break too. Everything runs like clockwork, carers call us if concerned / we need to do something like doctors etc.
13 June 2025
All the carers are fantastic with mum always make her smile and laugh which I find very comforting always very carering and kind. I trust all the carers mum has and also the management is also very compatinate and caring. I can not fault any of team Thanks to all of you for everything you do.
13 June 2025
My mum has been cared for by Herts at home for a while now.The carers are all so kind and she has built up a lovely bond with them all. Without the care they provide we would not be able to keep my mum safe in her own home.
14 May 2025
The manager and the team did a fabulous job of looking after my Auntie. Nothing was too much trouble including keeping us informed of hospital admissions etc. As a family who lived a fair distance away from her this was such a comfort for us to be able to find out how she was when we could no longer keep in touch directly. They really did go over and above what was expected of them for which we are truly grateful.
04 April 2025
Experience with all carers very good, some exceptional. All friendly and competent.
24 March 2025
This relates to Herts at Home for one of their flexi care schemes. Most the staff care about their clients shame some let the service down managers just worry about the money and don't really care if you need help at night time has a carer on site but can't really do much.
19 February 2025
I work with a resident at Lea Springs since he moved in in 2022. I have been working with him in the capacity of a Creative and autism practitioner as my client is autistic. It is a pleasure to work alongside the team at Herts at Home. They have been instrumental in helping to ensure my clients wellbeing is at the centre of their support whenever possible. This can be difficult at times as my client is autistic and therefore can be difficult to understand. To enable a person centred approach I regularly liaise with the Herts at home team to ensure we minimise misunderstandings and are focused on his needs. This is especially useful if my client develops a urine infection, or any other problem as it impacts his behaviour and responses therefore this professional relationship is appreciated.
23 January 2025
The care team and their manager were amazing during the Xmas period whist my parent was very poorly. They went above and beyond keeping a closer eye on them monitoring regularly I truly believe that their dedication is the reason that we never lost the most precious person in our family and for that I will be forever grateful. The whole care team are brilliant they do a great job and the support the manager has given to me has kept me going. Thank you all so much.
02 October 2024
Mum is very pleased with her care. They treat her really well and are helpful and friendly at all times.
30 September 2024
Mum has been in a care home for a couple of years now. She loves the place. The care team look after her very well, always makes time to talk to her, always cleans up after her, makes sure she's fed and always has a drink with her. Whenever I see her she always says what a lovely bunch the staff are. The team always lets me know if there's an issue or she needs something. I like the way they try to encourage her to take part in anything going on in the community lounge. Her health is always looked after as the team will liaise with the doctors/medical teams. I cannot fault anything, continue the good work it's much appreciated.
25 September 2024
The manager and her staff are not only very professional by polite, warm, caring and a privilege to have to look after my sister. She has nothing but great praise for them and they do more than required to assist and make her life better.
20 September 2024
The care and support for mum has been outstanding. Working closely with family i.e. myself to keep regular updates on Mum's needs which are all being met by all staff involved. Mum struggles daily and nothing has been too much for all the staff involved.
19 September 2024
Mum moved into Temple Court in July 2024. I am/was thrilled. Mum has landed there. The three carers are an amazing team who provide an exceptional service. It cannot be improved in any way. Just continue, please! Thank you all so much for everything! The care staff including Tilly are also fantastic and provide love which counts.
19 September 2024
Herts at home care for my mum. The care manager is always contactable and approachable, friendly and puts my mother's needs at the first priority. Without her and the team my mother would be in a home but with their help she's is able to live in her flat and still feel independent. I rely on them heavily to inform me if Mum is unwell or needs help - they go above and beyond their duties. The carer is committed and encourages her team to help my mum become independent again. Their commitment to her makes life more manageable for me and my family who already have our own family and jobs to juggle. A special mention to four staff members in particular, they are a credit to your company and can see the love they put into their work. I work in housing and it's a very tough job for very little money but what they do is so valued by me and my family without these employees, my mum would have a very different life there! So thank you to all the team. You are doing an amazing job.
11 September 2024
My nan has been having a morning carer for over a year now. The carers get her washed and dressed for her day. They make the start of her day a positive one as she had dementia. I always hear them laughing with her. Their care is wonderful and they always let me know of any concerns. They are my second set of eyes which I appreciate enormously. My nan always looks forward to seeing them. They make sure she is washed and dressed appropriately for the day. She loves spending time with them and talking about her life. Wouldn't be without them now as this helps both of our mental health.
10 September 2024
Mum has formed a lovely relationship with her carer already and feels really safe and supported by her, we were wondering if there is any chance she can be more permanent. Also Mum wanted to say how lovely another carer is too, she's forming a lovely relationship with her too.
06 September 2024
My mother was looked after at home by Herts At Home in her apartment in Bock Hertfordshire. She died at 101 years old in her own bed with no stress and I believe in the fashion that she wanted to leave. She had wonderful care by being visited Four times a day by two carers from Herts At Home for the last year of her life and your personnel always arrived with a smile looking smart and with a great attitude. The support from the line managers was also tip-top when it came to sorting out problems with medicine and doctors and all the other problems that become day today with a very elderly person. I would recommend this company to anybody with an elderly or disabled person that needed home care especially as I have heard horror stories from some friends and relatives.
03 September 2024
I am very happy with their service. My mum receives the best care and loves all her carers. I receive regular updates regarding any changes to Mum's needs, care and health and feel assured that Mum is being well taken care of by the management and carers alike.