Herts at Home

County Hall, Hertford SG13 8DE
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9.7 24 Reviews
  • Herts at Home, Hertford
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Care Provided by Herts at Home

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30.93 – £37.43

Rates will depend on the length of the call required

These prices are only a guideline, please contact Herts at Home to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Herts at Home Ltd

Person in Charge

  • Jane Budge (Registered Manager)
Are you the Owner/Manager of Herts at Home? View your Advertising Options

Herts at Home Reviews (24)

9.7

Herts at Home has a Review Score of 9.7 (9.721) out of 10, based on 24 reviews in the last 2 years.
Over all time Herts at Home has 24 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Herts at Home
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Total of 24, showing 1-20
Review from Felicity H (Daughter of Client) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is very lucky to have the support on offer at Lea Springs. Everyone I have dealt with have been very kind and patient with her. I am not sure it is sufficient care as there are lots of restrictions on what they are permitted to do in terms of food prep, and they are understandably very restricted
with their time. Mum is as happy as she can be, and they do all they are allowed to facilitate her assisted living.
Reply from Michelle Kennedy, Operations Manager at Herts at Home
Thank you so much for taking the time to share your thoughts. We're truly grateful for your kind words about the team at Lea Springs - it means a lot to know that your mum feels supported and that our…read more
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Review from Ann T (Wife of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the carers are friendly, nice and caring people. I don't know how I would manage without the support and help I get from this service.


Things that could be improved:
A standardised level of care. One of our carers regularly completes all the items requested on the app., to a very high standard,

within the half hour time slot. Others, do less but stay longer on occasion up to a hour! This costs more and isn't necessary. Please would all carers sign out before sitting and chatting.
I read all the notes referring to my husband. Please ask carers to be honest when writing their notes.


Personally for me.
My husband's disability has changed our lives completely. I would not choose to be in the position of being his 24/7 carer. I appreciate the carers who are sympathetic and show respect to me.

Reply from Michelle Kennedy, Operations Manager at Herts at Home
Thank you for your kind words and for sharing your experience. We're so glad our carers have been a helpful support to you. We also appreciate your honest feedback-it's important to us. We're…read more
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Review from G W (Daughter of Client) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Herts at Home are fabulous! We were initially nervous as it was all new to us. Staff came out to assess and was so kind, the carers are great. They've given us not only a physical break but a mental break too.
Everything runs like clockwork, carers call us if concerned / we need to do something like
doctors etc.
Reply from Michelle Kennedy, Operations Manager at Herts at Home
Thank you so much for your kind words and for taking the time to share your experience with Herts at Home. We're absolutely delighted to hear that our team has made such a positive difference for you…read more
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Review from A B (Daughter of Client) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers are fantastic with mum always make her smile and laugh which I find very comforting always very carering and kind.
I trust all the carers mum has and also the management is also very compatinate and caring.
I can not fault any of team
Thanks to all of you for everything you do.
Reply from Michelle Kennedy, Operations Manager at Herts at Home
Thank you so much for your wonderful feedback. It's incredibly touching to hear how much joy and comfort our carers bring to your mum - making her smile and laugh is exactly what we hope for every…read more
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Review from Lyn D (Daughter of Client) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been cared for by Herts at home for a while now.The carers are all so kind and she has built up a lovely bond with them all.
Without the care they provide we would not be able to keep my mum safe in her own home.
Reply from Michelle Kennedy, Operations Manager at Herts at Home
Thank you so much for your kind words and for taking the time to share your experience. We're truly honored to be able to support your mum and your family. It means the world to us to hear that she…read more
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Review from Allison B (Niece of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team did a fabulous job of looking after my Auntie. Nothing was too much trouble including keeping us informed of hospital admissions etc. As a family who lived a fair distance away from her this was such a comfort for us to be able to find out how she was when we could no longer
keep in touch directly.
They really did go over and above what was expected of them for which we are truly grateful.
Reply from Michelle Kennedy, Operations Manager at Herts at Home
Thank you so much for your kind words and positive feedback. We are delighted to hear that our manager and team were able to provide exceptional care for your Auntie. It is our priority to ensure that…read more
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Review from R S (Husband of Client) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience with all carers very good, some exceptional. All friendly and competent.
Reply from Michelle Kennedy, Operations Manager at Herts at Home
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a very good experience with all our carers, and that some stood out as exceptional. It's wonderful to…read more
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Review from James B (Son of Client) published on 24 March 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
This relates to Herts at Home for one of their flexi care schemes. Most the staff care about their clients shame some let the service down managers just worry about the money and don't really care if you need help at night time has a carer on site but can't really do much.
Reply from Michelle Kennedy, Operations Manager at Herts at Home
Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations. We have conducted a thorough review in accordance with our established complaints process…read more
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Review from R M (Friend of Client) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I work with a resident at Lea Springs since he moved in in 2022. I have been working with him in the capacity of a Creative and autism practitioner as my client is autistic.
It is a pleasure to work alongside the team at Herts at Home. They have been instrumental in helping to ensure my clients wellbeing
is at the centre of their support whenever possible. This can be difficult at times as my client is autistic and therefore can be difficult to understand. To enable a person centred approach I regularly liaise with the Herts at home team to ensure we minimise misunderstandings and are focused on his needs.
This is especially useful if my client develops a urine infection, or any other problem as it impacts his behaviour and responses therefore this professional relationship is appreciated.
Reply from Michelle Kennedy, Operations Manager at Herts at Home
Thank you for sharing your experience working with the team at Herts at Home. It's wonderful to hear about the positive impact they have on your client's well-being. Your dedication as a Creative and…read more
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Review from Kim D (Daughter of Client) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team and their manager were amazing during the Xmas period whist my parent was very poorly. They went above and beyond keeping a closer eye on them monitoring regularly I truly believe that their dedication is the reason that we never lost the most precious person in our family and for that
I will be forever grateful. The whole care team are brilliant they do a great job and the support the manager has given to me has kept me going. Thank you all so much.
Reply from Michelle Kennedy, Operations Manager at Herts at Home
Thank you so much for your kind words and for taking the time to share your experience. We are deeply touched by your gratitude and are honored to have been able to support your family during such a…read more
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Review from J D (Daughter of Client) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very pleased with her care. They treat her really well and are helpful and friendly at all times.
Reply from Jasmine Searle, Care Quality Supervisor at Herts at Home
Thank you so much for your review. It's fantastic to hear your Mum feels so well cared for. We are delighted to hear your experience with the care team is so positive and that the care team treat your…read more
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Review from Jamie M (Son of Client) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in a care home for a couple of years now. She loves the place.
The care team look after her very well, always makes time to talk to her, always cleans up after her, makes sure she's fed and always has a drink with her.
Whenever I see her she always says what a lovely bunch the staff are.
The
team always lets me know if there's an issue or she needs something.
I like the way they try to encourage her to take part in anything going on in the community lounge.
Her health is always looked after as the team will liaise with the doctors/medical teams.
I cannot fault anything, continue the good work it's much appreciated.
Reply from Michelle Kennedy, Operations Manager at Herts at Home
Thank you so much for your heartfelt review. We are delighted to hear that your mum loves her time with us and that our care team has made such a positive impact on her life. It's wonderful to know…read more
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Review from C M (Brother of Client) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her staff are not only very professional by polite, warm, caring and a privilege to have to look after my sister. She has nothing but great praise for them and they do more than required to assist and make her life better.
Reply from Michelle Kennedy, Operations Manager at Herts at Home
Thank you so much for your kind words and thoughtful review. We are delighted to hear that your sister has had such a positive experience with our team. Our manager and staff strive to provide…read more
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Review from Diana B (Daughter of Client) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support for mum has been outstanding.
Working closely with family i.e. myself to keep regular updates on Mum's needs which are all being met by all staff involved.
Mum struggles daily and nothing has been too much for all the staff involved.
Reply from Michelle Kennedy, Operations Manager at Herts at Home
Thank you so much for sharing your experience with us. We're truly grateful for your kind words and are delighted to hear that the care and support provided to your mum have been outstanding. It's…read more
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Review from Phillippa B (Daughter of Client) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Temple Court in July 2024.
I am/was thrilled. Mum has landed there.
The three carers are an amazing team who provide an exceptional service.
It cannot be improved in any way. Just continue, please!
Thank you all so much for everything!
The care staff including Tilly are also fantastic
and provide love which counts.
Reply from Hayley Bartlett, Care Team Manager at Herts at Home
Thank you so much for your heartfelt review! We're thrilled to hear that your mum has settled in well at Temple Court. It's wonderful to know that our team of carers, including Tilly, have made such a…read more
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Review from N R (Daughter of Client) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Herts at home care for my mum. The care manager is always contactable and approachable, friendly and puts my mother's needs at the first priority. Without her and the team my mother would be in a home but with their help she's is able to live in her flat and still feel independent. I rely on them heavily
to inform me if Mum is unwell or needs help - they go above and beyond their duties. The carer is committed and encourages her team to help my mum become independent again. Their commitment to her makes life more manageable for me and my family who already have our own family and jobs to juggle. A special mention to four staff members in particular, they are a credit to your company and can see the love they put into their work. I work in housing and it's a very tough job for very little money but what they do is so valued by me and my family without these employees, my mum would have a very different life there! So thank you to all the team. You are doing an amazing job.
Reply from Michelle Kennedy, Operations Manager at Herts at Home
Thank you so much for your wonderful review! We are delighted to hear that our care manager and team have made such a positive impact on your mum's life, allowing her to maintain her independence in…read more
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Review from Jared M (Grandson of Client) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been having a morning carer for over a year now. The carers get her washed and dressed for her day. They make the start of her day a positive one as she had dementia. I always hear them laughing with her. Their care is wonderful and they always let me know of any concerns. They are my second
set of eyes which I appreciate enormously. My nan always looks forward to seeing them. They make sure she is washed and dressed appropriately for the day. She loves spending time with them and talking about her life. Wouldn't be without them now as this helps both of our mental health.
Reply from Michelle Wright, Care Quality Supervisor at Herts at Home
Thank you so much for your kind review regarding the lovely care your Nan is receiving from us. We are so happy to hear that the carers are bringing her joy each morning. The whole Herts at Home team…read more
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Review from T W (Daughter of Client) published on 10 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has formed a lovely relationship with her carer already and feels really safe and supported by her, we were wondering if there is any chance she can be more permanent.
Also Mum wanted to say how lovely another carer is too, she's forming a lovely relationship with her too.
Reply from Louise Henderson, Care Quality Supervisor at Herts at Home
Thank you for the kind words, Mum was apprehensive upon joining our service, but I am so very happy to see the lovely relationships built with two of our care workers, it is a pleasure to care for Mum…read more
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Review from Christopher S (Son of Client) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was looked after at home by Herts At Home in her apartment in Bock Hertfordshire.
She died at 101 years old in her own bed with no stress and I believe in the fashion that she wanted to leave.
She had wonderful care by being visited Four times a day by two carers from Herts At Home for the
last year of her life and your personnel always arrived with a smile looking smart and with a great attitude.
The support from the line managers was also tip-top when it came to sorting out problems with medicine and doctors and all the other problems that become day today with a very elderly person.
I would recommend this company to anybody with an elderly or disabled person that needed home care especially as I have heard horror stories from some friends and relatives.
Reply from Louise Henderson, Care Quality Supervisor at Herts at Home
Thank you for sharing your heartfelt experience with Herts at Home. We are deeply honoured to have been entrusted with the care of your mother. It was an absolute pleasure to care for your mother. She…read more
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Review from Joyce B (Daughter of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with their service. My mum receives the best care and loves all her carers.
I receive regular updates regarding any changes to Mum's needs, care and health and feel assured that Mum is being well taken care of by the management and carers alike.
Reply from Joanne Hare, Care Team Manager at Herts at Home
Thank you, we are happy to hear you feel assured and happy that Mum is cared for in the best capable hands by all the team at Herts at Home.
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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Herts at Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.721 for Herts at Home is calculated as follows: ( (115 Excellents x 5) + (16 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 140 Ratings = 4.721
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Herts at Home is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Herts at Home

What Type of Services does Herts at Home offer?

Herts at Home offers Home Care.

How many Carers does Herts at Home employ?

Herts at Home employs 191 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Herts at Home to verify any information. View our terms and conditions. Herts at Home has an Basic Service - more info.