What Type of Services does Herts at Home offer?

Herts at Home offers Home Care.

How many Carers does Herts at Home employ?

Herts at Home employs 191 carers.

Herts at Home, County Hall, Hertford, Hertfordshire SG13 8DE

Review from Anne B (Sister-in-law of Client) published on 12 December 2025 Submitted via Website • Report

Overall Experience

My brother in law, who has learning difficulties, restricted mobility and a number of health conditions is very happy and content living at Lea Springs. He feels well supported and safe. The care team are friendly and he has built a nice rapport with them. It's a big relief knowing there is on hand

attention if needed. The team are very flexible when asked to get him ready for early medical appointments. It sometimes feels rather frustrating though to navigate the many restrictions placed on the care team about what they can and cannot deal with if there is a change in my brother in laws usual routine. I'd like to see comments added to the billing documents, to help us understand why some of the care team go over the allotted times as part of his flexi care package. If the care giving is under the allotted time, billing is still charged in full with any extra time charged in 15 minutes slots, irrespective of how many minutes the carer has gone over. Overall though, very satisfied.
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Reply from Julia Allegri, Care Team Manager at Herts at HomeThank you so much for sharing your feedback. We are delighted to hear that your brother-in-law is happy and content at Lea Springs, and that he feels safe, supported, and well cared for. It is wonderful to know that our care team have built a positive rapport with him and that their flexibility has been helpful, especially around medical appointments.

We would encourage you to get in touch with the scheme manager regarding the points you have raised around routine changes and billing. They will be able to provide a full explanation and ensure everything is clear for you.

At Lea Springs, we always endeavour to go above and beyond to deliver truly person-centred care, and we are pleased that this is reflected in your brother-in-laws experience.

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Review from Peter K (Son of Client) published on 5 December 2025 Submitted via Website • Report

Overall Experience

This is a review for the Herts at Home team at Lea Springs in Harpenden, who provide bespoke care packages commissioned by the local authority social services.

I'm very impressed with the support my elderly father receives. They look after him well, assisting with medication, meal preparation and

other aspects of personal care. The whole operation is managed professionally. The staff are kind and genuinely care about residents. It's also reassuring to know they're on hand 24/7 to help in an emergency.

Important note - Herts at Home only provides personal care. If you need assistance with household tasks, shopping, trips out, etc, then look for a local home help provider.

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you so much for taking the time to share your feedback. Were delighted to hear that your father is receiving the care and support he needs from our Herts at Home team at Lea Springs. Providing compassionate, person-centred care is at the heart of what we do, and its wonderful to know that our efforts are making a positive difference.
Your comments about our staff being kind and genuinely caring mean a lot to us. We also appreciate your recognition of the teams professionalism and the reassurance our 24/7 support brings. Well make sure to share your kind words with the teamtheyll be thrilled to know their hard work is appreciated.
If theres ever anything more, we can do to support your father or your family, please dont hesitate to reach out.

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Review from C C (Friend of Client) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

An excellent service at the extra care housing (not community service). The team are amazing - kind, considerate, anticipate needs, they go the extra mile to make sure residents are happy and settled and that this really is home. They offer choices, the staff are so respectful and put residents first.

The care is the best I have ever seen. The team at the extra care housing are superb.

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you so much for your wonderful feedback. We're thrilled to hear that the team at our extra care scheme has made such a positive impact. Creating a true sense of home, where residents feel happy, respected, and supported, is exactly what we strive for every day.
Your comments about the team going the extra mile and anticipating needs mean a lot to us-they work hard to ensure residents have choices and feel valued. Knowing this is the best care you've ever seen is incredibly rewarding for everyone involved.
Please don't hesitate to reach out if there's ever anything more we can do.

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Review from A B (Wife of Client) published on 4 December 2025 Submitted via Website • Report

Overall Experience

Herts at home have been caring for my husband for almost a year. They constantly exceed my expectations of the care they offer, given that my husband suffers from Alzheimer's dementia.
He has a good rapport with all of the carers who do their utmost to try keep him in a positive frame of mind. It

is comforting and reassuring for myself and other family members to know, that Herts at home are supporting him on his dementia journey.

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you for sharing such a lovely review. Were so pleased to hear that our team has been able to support your husband and help keep him in a positive frame of mind. Building a good rapport and providing compassionate care is at the heart of what we do, and its wonderful to know this brings comfort and reassurance to you and your family.
Please know that were committed to continuing this level of care and support throughout his journey. If you ever need anything or have any concerns, were always here for you.

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Review from Debbie T (Daughter of Client) published on 4 December 2025 Submitted via Website • Report

Overall Experience

Very good service provided for my mum who has dementia. Staff are caring & happy and always have my mum's best interests. They take the strain off me! - always there to listen if I have any concerns. They attend 3 times a day to give her medication, make her lunch & then in the evening make her tea.

Always inform me if they have any concerns. They give her lots of encouragement & always have a good chat - that makes her happy

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you so much for your kind words and for taking the time to share your experience. Were delighted to hear that our team has been able to provide the care and support your mum needs, and that it helps take some of the strain off you. Ensuring our clients feel happy, encouraged, and well cared for is always our top priority, and its wonderful to know that the chats and companionship make a positive difference.
Please dont hesitate to reach out if you ever have any concerns or suggestionswere always here to listen and support you and your mum.

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Review from Michael L (Client) published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

From the complete shock of upset of finding myself temporarily incontinent, I have been treated with the utmost respect, care and encouragement to mobilise and remain positive. Supported by my 3 sisters, constant washing of soiled pyjamas and bedding had called a lot of stress initially, but with the

assistance of all the care team, we now have organised this such that my sister no longer have to visit daily. At all times, our care coordinator (Neil) has been in constant of available contact to ensure my care quality is excellent!

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you so much for sharing your experience. Were truly sorry to hear about the initial distress you faced, but were incredibly grateful for your kind words about the care and support you received. Its heartening to know that our team, especially Neil, was able to provide the respect, encouragement, and practical help needed during such a challenging time.
Were also glad that the care plan has helped ease the pressure on your sisters, allowing for a more balanced and sustainable routine. Supporting both our clients and their families is at the heart of what we do, and your feedback means a great deal to us.
Please dont hesitate to reach out if theres anything more we can do to support you.

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Review from Felicity H (Daughter of Client) published on 22 July 2025 Submitted via Postal Card • Report

Overall Experience

My mum is very lucky to have the support on offer at Lea Springs. Everyone I have dealt with have been very kind and patient with her. I am not sure it is sufficient care as there are lots of restrictions on what they are permitted to do in terms of food prep, and they are understandably very restricted

with their time. Mum is as happy as she can be, and they do all they are allowed to facilitate her assisted living.

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you so much for taking the time to share your thoughts. We're truly grateful for your kind words about the team at Lea Springs - it means a lot to know that your mum feels supported and that our staff have been kind and patient in their care.We understand your concerns around the limitations of what we're permitted to do, particularly with food preparation and time constraints. These are important points, and we're always looking for ways to improve within the guidelines we must follow. Your feedback helps us reflect on how we can continue to enhance the support we provide.It's lovely to hear that your mum is as happy as she can be, and we're committed to doing all we can to support her independence and wellbeing. If you ever have any questions or suggestions, please don't hesitate to reach out - we're always here to listen.

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Review from Ann T (Wife of Client) published on 2 July 2025 Submitted via Website • Report

Overall Experience

All the carers are friendly, nice and caring people. I don't know how I would manage without the support and help I get from this service.

Things that could be improved:
A standardised level of care. One of our carers regularly completes all the items requested on the app., to a very high standard,

within the half hour time slot. Others, do less but stay longer on occasion up to a hour! This costs more and isn't necessary. Please would all carers sign out before sitting and chatting.
I read all the notes referring to my husband. Please ask carers to be honest when writing their notes.

Personally for me.
My husband's disability has changed our lives completely. I would not choose to be in the position of being his 24/7 carer. I appreciate the carers who are sympathetic and show respect to me.

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you for your kind words and for sharing your experience. We're so glad our carers have been a helpful support to you. We also appreciate your honest feedback-it's important to us. We're reviewing our processes to ensure more consistent care, including time management and accurate note-taking. We'll remind all carers to sign out appropriately and maintain clear, honest records. We also want to acknowledge the challenges you face as a full-time carer. Your strength is admirable, and we're committed to supporting you with respect and compassion. Please don't hesitate to reach out if we can do more.

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Review from G W (Daughter of Client) published on 24 June 2025 Submitted via Website • Report

Overall Experience

Herts at Home are fabulous! We were initially nervous as it was all new to us. Staff came out to assess and was so kind, the carers are great. They've given us not only a physical break but a mental break too.
Everything runs like clockwork, carers call us if concerned / we need to do something like

doctors etc.

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you so much for your kind words and for taking the time to share your experience with Herts at Home. We're absolutely delighted to hear that our team has made such a positive difference for you and your family.We understand how daunting it can be to start something new, and we're so pleased that our staff were able to put you at ease from the very beginning. It's wonderful to know that our carers have provided not just practical support, but also peace of mind-that truly means the world to us.Your feedback about everything running like clockwork and the communication from our carers is incredibly encouraging. We'll be sure to pass your lovely comments on to the whole team-they'll be thrilled to hear it

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Review from A B (Daughter of Client) published on 13 June 2025 Submitted via Website • Report

Overall Experience

All the carers are fantastic with mum always make her smile and laugh which I find very comforting always very carering and kind.
I trust all the carers mum has and also the management is also very compatinate and caring.
I can not fault any of team
Thanks to all of you for everything you do.

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you so much for your wonderful feedback. It's incredibly touching to hear how much joy and comfort our carers bring to your mum - making her smile and laugh is exactly what we hope for every day. We're also truly grateful for your trust in both our care team and our management. Your kind words mean a great deal to all of us, and we'll be sure to share them with the entire team. Thank you again for your support - it's a privilege to care for your mum.

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Review from Lyn D (Daughter of Client) published on 13 June 2025 Submitted via Website • Report

Overall Experience

My mum has been cared for by Herts at home for a while now.The carers are all so kind and she has built up a lovely bond with them all.
Without the care they provide we would not be able to keep my mum safe in her own home.

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you so much for your kind words and for taking the time to share your experience. We're truly honored to be able to support your mum and your family. It means the world to us to hear that she has built such a lovely bond with our carers - that connection is at the heart of everything we do. Knowing that our care helps keep her safe and comfortable in her own home is exactly why we do what we do. We'll be sure to pass your message on to the team - it will mean so much to them.

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Review from Allison B (Niece of Client) published on 14 May 2025 Submitted via Website • Report

Overall Experience

The manager and the team did a fabulous job of looking after my Auntie. Nothing was too much trouble including keeping us informed of hospital admissions etc. As a family who lived a fair distance away from her this was such a comfort for us to be able to find out how she was when we could no longer

keep in touch directly.
They really did go over and above what was expected of them for which we are truly grateful.

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you so much for your kind words and positive feedback. We are delighted to hear that our manager and team were able to provide exceptional care for your Auntie. It is our priority to ensure that everyone receives the best possible support, and we are glad that our efforts to keep you informed about her hospital admissions and overall well-being brought comfort to your family. We understand the challenges of being a fair distance away, and we strive to go above and beyond to bridge that gap and offer peace of mind. Your gratitude means a lot to us, and we are truly honored to have been able to assist your Auntie and your family during this time. Thank you once again for sharing your experience. It motivates us to continue delivering high-quality care and support to all our service users and their families.

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Review from R S (Husband of Client) published on 4 April 2025 Submitted via Postal Card • Report

Overall Experience

Experience with all carers very good, some exceptional. All friendly and competent.

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you so much for your kind words and positive feedback! We're thrilled to hear that you had a very good experience with all our carers, and that some stood out as exceptional. It's wonderful to know that you found our team to be friendly and competent. Your satisfaction is our top priority, and your review motivates us to continue providing the best care possible. If there's anything more we can do for you, please don't hesitate to let us know.

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Review from James B (Son of Client) published on 24 March 2025 Submitted via Website • Report

Overall Experience

This relates to Herts at Home for one of their flexi care schemes. Most the staff care about their clients shame some let the service down managers just worry about the money and don't really care if you need help at night time has a carer on site but can't really do much.

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you for sharing your feedback. We regret to hear that your experience did not meet your expectations. We have conducted a thorough review in accordance with our established complaints process and have communicated our findings to you.

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Review from R M (Friend of Client) published on 19 February 2025 Submitted via Website • Report

Overall Experience

I work with a resident at Lea Springs since he moved in in 2022. I have been working with him in the capacity of a Creative and autism practitioner as my client is autistic.
It is a pleasure to work alongside the team at Herts at Home. They have been instrumental in helping to ensure my clients wellbeing

is at the centre of their support whenever possible. This can be difficult at times as my client is autistic and therefore can be difficult to understand. To enable a person centred approach I regularly liaise with the Herts at home team to ensure we minimise misunderstandings and are focused on his needs.
This is especially useful if my client develops a urine infection, or any other problem as it impacts his behaviour and responses therefore this professional relationship is appreciated.

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you for sharing your experience working with the team at Herts at Home. It's wonderful to hear about the positive impact they have on your client's well-being. Your dedication as a Creative and Autism Practitioner is truly commendable, especially given the challenges that can arise in understanding and supporting an autistic individual. Your collaboration with the Herts at Home team to ensure a person-centred approach is inspiring. It's clear that your regular communication and efforts to minimise misunderstandings are crucial in providing the best care for your client. Thank you for your commitment to making a difference in your client's life and for recognising the essential support provided by Herts at Home. Your feedback highlights the importance of teamwork and specialised care in enhancing the quality of life for individuals with autism.

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Review from Kim D (Daughter of Client) published on 23 January 2025 Submitted via Website • Report

Overall Experience

The care team and their manager were amazing during the Xmas period whist my parent was very poorly. They went above and beyond keeping a closer eye on them monitoring regularly I truly believe that their dedication is the reason that we never lost the most precious person in our family and for that

I will be forever grateful. The whole care team are brilliant they do a great job and the support the manager has given to me has kept me going. Thank you all so much.

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you so much for your kind words and for taking the time to share your experience. We are deeply touched by your gratitude and are honored to have been able to support your family during such a challenging time. Our care team and manager are truly dedicated to providing the best possible care, and it means the world to us to know that their efforts made a significant difference for your parent and your family. Your appreciation and recognition of their hard work and dedication are incredibly motivating for all of us. We are so glad to hear that the support from our team has been a source of strength for you. Your feedback inspires us to continue striving for excellence in the care we provide. Thank you once again for your heartfelt message. We are here for you and your family whenever you need us.

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Review from J D (Daughter of Client) published on 2 October 2024 Submitted via Postal Card • Report

Overall Experience

Mum is very pleased with her care. They treat her really well and are helpful and friendly at all times.

Reply from Jasmine Searle, Care Quality Supervisor at Herts at HomeThank you so much for your review. It's fantastic to hear your Mum feels so well cared for. We are delighted to hear your experience with the care team is so positive and that the care team treat your mum in such a kind and caring way. We are committed to the care of all the people we support, our care team are really dedicated and would be delighted that their commitment to your mum's care has resulted in such a positive experience. Your mum is such a pleasure to care for, and it is great working alongside you to ensure your mum's wellbeing. Thank you so very much for spending your time acknowledging the care team and writing such a positive review.

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Review from Jamie M (Son of Client) published on 30 September 2024 Submitted via Website • Report

Overall Experience

Mum has been in a care home for a couple of years now. She loves the place.
The care team look after her very well, always makes time to talk to her, always cleans up after her, makes sure she's fed and always has a drink with her.
Whenever I see her she always says what a lovely bunch the staff are.
The

team always lets me know if there's an issue or she needs something.
I like the way they try to encourage her to take part in anything going on in the community lounge.
Her health is always looked after as the team will liaise with the doctors/medical teams.
I cannot fault anything, continue the good work it's much appreciated.

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you so much for your heartfelt review. We are delighted to hear that your mum loves her time with us and that our care team has made such a positive impact on her life. It's wonderful to know that she feels well looked after and enjoys the company of our staff. We strive to create a warm and supportive environment for all our residents, and it's incredibly rewarding to hear that our efforts are appreciated. Your kind words about our team's dedication to cleanliness, communication, and encouraging participation in community activities mean a lot to us. We are also pleased to hear that you feel informed and reassured about your mum's health and well-being. Our team takes great pride in working closely with medical professionals to ensure the best care for our residents. Thank you once again for your kind words and support. We will continue to do our best to provide excellent care and a loving environment for your mum and all our residents.

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Review from C M (Brother of Client) published on 25 September 2024 Submitted via Website • Report

Overall Experience

The manager and her staff are not only very professional by polite, warm, caring and a privilege to have to look after my sister. She has nothing but great praise for them and they do more than required to assist and make her life better.

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you so much for your kind words and thoughtful review. We are delighted to hear that your sister has had such a positive experience with our team. Our manager and staff strive to provide professional, warm, and caring service, and it is truly rewarding to know that their efforts are appreciated. We are committed to going above and beyond to assist and improve the lives of those we care for, and your feedback reinforces the dedication and compassion our team brings to their work every day. It is a privilege to look after your sister, and we are grateful for the trust you have placed in us. Thank you once again for your praise and support.

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Review from Diana B (Daughter of Client) published on 20 September 2024 Submitted via Website • Report

Overall Experience

The care and support for mum has been outstanding.
Working closely with family i.e. myself to keep regular updates on Mum's needs which are all being met by all staff involved.
Mum struggles daily and nothing has been too much for all the staff involved.

Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you so much for sharing your experience with us. We're truly grateful for your kind words and are delighted to hear that the care and support provided to your mum have been outstanding. It's heartening to know that our team has been able to work closely with you to keep regular updates on your mum's needs and ensure they are all being met. We understand how challenging daily struggles can be, and we are committed to making sure nothing is too much for our dedicated staff. Your feedback is incredibly valuable to us, and it motivates us to continue providing the highest level of care and support. Thank you for trusting us with your mum's care. If there's anything more we can do, please don't hesitate to let us know.