Herts at Home
3rd Floor, North Hertfordshire District Council Offices, Gernon Road, Letchworth Garden City, Hertfordshire SG6 3JF
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Care Provided by Herts at Home
Types of Home Care
- Visiting Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £30.93 - £37.43
Rates will depend on the length of the call required
Contact Herts at Home to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
-
Direct Payments (from Local Authority/NHS) - Local Authority (Contracted Provider)
-
NHS (Contracted Provider) -
Good to Know
Owner
- Herts at Home Ltd
- Private Owned
Person in charge
- Jane Budge (Registered Manager)
Herts at Home Reviews (33)
Herts at Home has a Review Score of 9.7 (9.742) out of 10, based on 33 reviews in the last 2 years.
Over all time Herts at Home has 33 reviews.
The care team look after her very well, always makes time to talk to her, always cleans up after her, makes sure she's fed and always has a drink with her.
Whenever I see her she always says what a lovely bunch the staff are.
The team always lets me know if there's an issue or she needs something.
I like the way they try to encourage her to take part in anything going on in the community lounge.
Her health is always looked after as the team will liaise with the doctors/medical teams.
I cannot fault anything, continue the good work it's much appreciated.
Thank you so much for your heartfelt review. We are delighted to hear that your mum loves her time with us and that our care team has made such a positive impact on her life. It's wonderful to know that she feels well looked after and enjoys the company of our staff. We strive to create a warm and...
The manager and her staff are not only very professional by polite, warm, caring and a privilege to have to look after my sister. She has nothing but great praise for them and they do more than required to assist and make her life better.
Thank you so much for your kind words and thoughtful review. We are delighted to hear that your sister has had such a positive experience with our team. Our manager and staff strive to provide professional, warm, and caring service, and it is truly rewarding to know that their efforts are...
Working closely with family i.e. myself to keep regular updates on Mum's needs which are all being met by all staff involved.
Mum struggles daily and nothing has been too much for all the staff involved.
Thank you so much for sharing your experience with us. We're truly grateful for your kind words and are delighted to hear that the care and support provided to your mum have been outstanding. It's heartening to know that our team has been able to work closely with you to keep regular updates on...
I am/was thrilled. Mum has landed there.
The three carers are an amazing team who provide an exceptional service.
It cannot be improved in any way. Just continue, please!
Thank you all so much for everything!
The care staff including Tilly are also fantastic and provide love which counts.
Thank you so much for your heartfelt review! We're thrilled to hear that your mum has settled in well at Temple Court. It's wonderful to know that our team of carers, including Tilly, have made such a positive impact with their exceptional service and loving care. Your kind words mean a lot to us...
Herts at home care for my mum. The care manager is always contactable and approachable, friendly and puts my mother's needs at the first priority. Without her and the team my mother would be in a home but with their help she's is able to live in her flat and still feel independent. I rely on them heavily to inform me if Mum is unwell or needs help - they go above and beyond their duties. The carer is committed and encourages her team to help my mum become independent again. Their commitment to her makes life more manageable for me and my family who already have our own family and jobs to juggle. A special mention to four staff members in particular, they are a credit to your company and can see the love they put into their work. I work in housing and it's a very tough job for very little money but what they do is so valued by me and my family without these employees, my mum would have a very different life there! So thank you to all the team. You are doing an amazing job.
Thank you so much for your wonderful review! We are delighted to hear that our care manager and team have made such a positive impact on your mum's life, allowing her to maintain her independence in her own flat. It's heartwarming to know that our team's dedication and commitment have provided you...
My nan has been having a morning carer for over a year now. The carers get her washed and dressed for her day. They make the start of her day a positive one as she had dementia. I always hear them laughing with her. Their care is wonderful and they always let me know of any concerns. They are my second set of eyes which I appreciate enormously. My nan always looks forward to seeing them. They make sure she is washed and dressed appropriately for the day. She loves spending time with them and talking about her life. Wouldn't be without them now as this helps both of our mental health.
Thank you so much for your kind review regarding the lovely care your Nan is receiving from us. We are so happy to hear that the carers are bringing her joy each morning. The whole Herts at Home team enjoys visiting and supporting your Nan and hearing her lovely life stories. She is truly such a...
Also Mum wanted to say how lovely another carer is too, she's forming a lovely relationship with her too.
Thank you for the kind words, Mum was apprehensive upon joining our service, but I am so very happy to see the lovely relationships built with two of our care workers, it is a pleasure to care for Mum and I know that the care workers enjoy their visits with her as much as she does them.
She died at 101 years old in her own bed with no stress and I believe in the fashion that she wanted to leave.
She had wonderful care by being visited Four times a day by two carers from Herts At Home for the last year of her life and your personnel always arrived with a smile looking smart and with a great attitude.
The support from the line managers was also tip-top when it came to sorting out problems with medicine and doctors and all the other problems that become day today with a very elderly person.
I would recommend this company to anybody with an elderly or disabled person that needed home care especially as I have heard horror stories from some friends and relatives.
Thank you for sharing your heartfelt experience with Herts at Home. We are deeply honoured to have been entrusted with the care of your mother. It was an absolute pleasure to care for your mother. She often shared delightful stories from her dancing days, which brought joy to everyone around her....
I receive regular updates regarding any changes to Mum's needs, care and health and feel assured that Mum is being well taken care of by the management and carers alike.
Thank you, we are happy to hear you feel assured and happy that Mum is cared for in the best capable hands by all the team at Herts at Home.
I have been knocked sideways by their warmth, friendliness, and true, honest care.
I am not at present in need of total personal care but after having a knee replacement, my care requirements will escalate dramatically.
Knowing the Care Team as I do now, I have no qualms whatsoever about the care I will receive.
I think the only way I can put it into words that will truly express how I feel is to liken each and every one of them as a wonderful friend with extra bits of love and understanding that can only be found in the biggest hearts; My Carers are simply the best and I could not recommend them more highly.
Thank you for your heartfelt review. Were delighted to hear that our Care Teams warmth and friendliness have made such a positive impact on your experience. It's wonderful to know you feel confident about the care you'll receive after your knee replacement. Your kind words mean a lot to us, and we're here to support you every step of the way.
After the length of time it took to get my aunt through the doors of Fountain Court I was giving up hope - dealing with the Council and Social Services has been a long and arduous task. I lost faith in finding someone who knew what they were talking about, who did what they promised and who truly cared about my aunt as a human and not just because they needed to tick another box. Thank goodness the Management Team at Herts at Home did the above and so much more. From start to finish they made the whole experience seamless. From initial phone calls, home visits and follow-up emails, nothing was too much trouble. Had I only dealt with them at the beginning of this journey I know it would have been much quicker, far less painful and without doubt, more efficient. The care plan was put in place with immediate effect and additional things that I requested were done immediately, making what could have been another hurdle painless and for that we are forever grateful.
Thank you for sharing your experience. Were thrilled to hear that the Management Team at Herts at Home exceeded your expectations and made the process seamless for your aunt. Your kind words about their dedication and efficiency mean a lot to us. We're grateful for your patience and trust in our services. If you need any further assistance, please dont hesitate to reach out.
There is always support from the health care providers whenever we need it. They listen to us.
The carers really go the extra mile to make each visit nice for my mum. They are so kind and really do care.
Thank you for your wonderful feedback. We're delighted to hear that your mum has received excellent care and support from our team. It's heartening to know that our carer's kindness and dedication have made a positive impact. We truly appreciate your kind words and are here for any further assistance you may need.
I feel they genuinely have formed a connection with my father and the family. The carers all keep my father in positive spirits and they support him with his mobility issues.
Thank you for your kind words. We're so glad to hear that our staff at Fountain Court have provided excellent care and support for your Dad. It's heartwarming to know that our team has formed a genuine connection with your family and keeps your Dad in positive spirits. We truly appreciate your feedback and are here for any further assistance you may need.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 January 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (3)
- Posted: Monday 16 Jun 2025Maintaining mobility is essential for overall well-being, especially for older adults. Regular activity not only improves strength and coordination but also helps prevent falls, fostering a sense of independence. Here...
- Posted: Monday 16 Jun 2025Choosing the right type of care for a loved one is a deeply personal decision, and understanding the key differences between home care and residential care can help you make...
- Posted: Monday 16 Jun 2025In 2024, Herts at Home embarked on a collaborative journey to define our core values, ensuring they truly reflect who we are as a team. This co-production process involved all...
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Herts at Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Herts at Home
How many Carers does Herts at Home employ?
Herts at Home employs 191 carers.
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