Herts at Home

County Hall, Hertford SG13 8DE
Review Us
9.7 24 Reviews
  • Herts at Home, Hertford
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30.93 – £37.43

Rates will depend on the length of the call required

These prices are only a guideline, please contact Herts at Home to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Herts at Home Ltd

Person in charge

  • Jane Budge (Registered Manager)
Are you the Owner/Manager of Herts at Home? View your Advertising Options

Herts at Home Reviews (24)

9.7

Herts at Home has a Review Score of 9.7 (9.721) out of 10, based on 24 reviews in the last 2 years.
Over all time Herts at Home has 24 reviews.

Overall Experience
  • 20
  • 3
  • 0
  • 1
  • 0
Date Published
  • 24
  • 8
  • 16
  • 24
  • 0
Reviewer Connection to Herts at Home
  • 13
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from Lucy S (Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wasn't looking forward to moving into a flexicare place at all until I started meeting the team of Carers.
I have been knocked sideways by their warmth, friendliness, and true, honest care.
I am not at present in need of total personal care but after having a knee replacement, my care requirements
will escalate dramatically.
Knowing the Care Team as I do now, I have no qualms whatsoever about the care I will receive.
I think the only way I can put it into words that will truly express how I feel is to liken each and every one of them as a wonderful friend with extra bits of love and understanding that can only be found in the biggest hearts; My Carers are simply the best and I could not recommend them more highly.
Reply from Michelle Kennedy, Operations Manager at Herts at Home

Thank you for your heartfelt review. Were delighted to hear that our Care Teams warmth and friendliness have made such a positive impact on your experience. It's wonderful to know you feel confident about the care you'll receive after your knee replacement. Your kind words mean a lot to us, and we're here to support you every step of the way.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Laura M (Niece of Client) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the length of time it took to get my aunt through the doors of Fountain Court I was giving up hope - dealing with the Council and Social Services has been a long and arduous task. I lost faith in finding someone who knew what they were talking about, who did what they promised and who truly cared
about my aunt as a human and not just because they needed to tick another box. Thank goodness the Management Team at Herts at Home did the above and so much more. From start to finish they made the whole experience seamless. From initial phone calls, home visits and follow-up emails, nothing was too much trouble. Had I only dealt with them at the beginning of this journey I know it would have been much quicker, far less painful and without doubt, more efficient. The care plan was put in place with immediate effect and additional things that I requested were done immediately, making what could have been another hurdle painless and for that we are forever grateful.
Reply from Michelle Kennedy, Operations Manager at Herts at Home

Thank you for sharing your experience. Were thrilled to hear that the Management Team at Herts at Home exceeded your expectations and made the process seamless for your aunt. Your kind words about their dedication and efficiency mean a lot to us. We're grateful for your patience and trust in our services. If you need any further assistance, please dont hesitate to reach out.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S W (Daughter of Client) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The healthcare has been excellent for my mum from the very beginning since she moved into supported living.
There is always support from the health care providers whenever we need it. They listen to us.
The carers really go the extra mile to make each visit nice for my mum. They are so kind and
really do care.
Reply from Michelle Kennedy, Operations Manager at Herts at Home

Thank you for your wonderful feedback. We're delighted to hear that your mum has received excellent care and support from our team. It's heartening to know that our carer's kindness and dedication have made a positive impact. We truly appreciate your kind words and are here for any further assistance you may need.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Zahra S (Daughter of Client) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is a resident of Fountain Court, I cannot thank the staff enough for the excellent care. Recently my Dad had a fall which resulted in him being hospitalised. All the staff dealt with the situation in such a helpful way.
I feel they genuinely have formed a connection with my father and the family.
The carers all keep my father in positive spirits and they support him with his mobility issues.
Reply from Michelle Kennedy, Operations Manager at Herts at Home

Thank you for your kind words. We're so glad to hear that our staff at Fountain Court have provided excellent care and support for your Dad. It's heartwarming to know that our team has formed a genuine connection with your family and keeps your Dad in positive spirits. We truly appreciate your feedback and are here for any further assistance you may need.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Herts at Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.721 for Herts at Home is calculated as follows: ( (115 Excellents x 5) + (16 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 140 Ratings = 4.721
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Herts at Home is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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