Herts at Home

County Hall, Hertford SG13 8DE
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9.8 30 Reviews
  • Herts at Home, Hertford
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Care Provided by Herts at Home

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30.93 – £37.43

Rates will depend on the length of the call required

These prices are only a guideline, please contact Herts at Home to find out the exact price for your requirements.

Contact Herts at Home to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Herts at Home to get a personalised quote.

Good to Know

Owner

  • Herts at Home Ltd
  • Privately Owned

Person in Charge

  • Jane Budge (Registered Manager)
Are you the Owner/Manager of Herts at Home? View your Advertising Options

Herts at Home Reviews (30)

9.8

Herts at Home has a Review Score of 9.8 (9.756) out of 10, based on 30 reviews in the last 2 years.
Over all time Herts at Home has 30 reviews.

Overall Experience
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Date Published
  • 30
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Reviewer Connection to Herts at Home
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Total of 30, showing 21-30
Review from Phillippa B (Daughter of Client) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Temple Court in July 2024.
I am/was thrilled. Mum has landed there.
The three carers are an amazing team who provide an exceptional service.
It cannot be improved in any way. Just continue, please!
Thank you all so much for everything!
The care staff including Tilly are also fantastic
and provide love which counts.
Reply from Hayley Bartlett, Care Team Manager at Herts at HomeThank you so much for your heartfelt review! We're thrilled to hear that your mum has settled in well at Temple Court. It's wonderful to know that our team of carers, including Tilly, have made such a positive impact with their exceptional service and loving care. Your kind words mean a lot to us and will certainly be shared with the entire team. We are committed to maintaining the high standards of care and support that you and your mum have experienced. Thank you once again for your appreciation and trust in us!
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Review from N R (Daughter of Client) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Herts at home care for my mum. The care manager is always contactable and approachable, friendly and puts my mother's needs at the first priority. Without her and the team my mother would be in a home but with their help she's is able to live in her flat and still feel independent. I rely on them heavily
to inform me if Mum is unwell or needs help - they go above and beyond their duties. The carer is committed and encourages her team to help my mum become independent again. Their commitment to her makes life more manageable for me and my family who already have our own family and jobs to juggle. A special mention to four staff members in particular, they are a credit to your company and can see the love they put into their work. I work in housing and it's a very tough job for very little money but what they do is so valued by me and my family without these employees, my mum would have a very different life there! So thank you to all the team. You are doing an amazing job.
Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you so much for your wonderful review! We are delighted to hear that our care manager and team have made such a positive impact on your mum's life, allowing her to maintain her independence in her own flat. It's heartwarming to know that our team's dedication and commitment have provided you and your family with peace of mind and support. Your special mention of our staff members is greatly appreciated, and we will be sure to pass on your kind words to them. Their hard work and love for their job truly shine through, and it's rewarding to see how valued they are by you and your family. Thank you for acknowledging the efforts of our team. We are committed to continuing to provide the exceptional care and support that your mum deserves. Your appreciation means the world to us, and we are grateful for your trust in our services.
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Review from Jared M (Grandson of Client) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been having a morning carer for over a year now. The carers get her washed and dressed for her day. They make the start of her day a positive one as she had dementia. I always hear them laughing with her. Their care is wonderful and they always let me know of any concerns. They are my second
set of eyes which I appreciate enormously. My nan always looks forward to seeing them. They make sure she is washed and dressed appropriately for the day. She loves spending time with them and talking about her life. Wouldn't be without them now as this helps both of our mental health.
Reply from Michelle Wright, Care Quality Supervisor at Herts at HomeThank you so much for your kind review regarding the lovely care your Nan is receiving from us. We are so happy to hear that the carers are bringing her joy each morning. The whole Herts at Home team enjoys visiting and supporting your Nan and hearing her lovely life stories. She is truly such a joy to care for. We are pleased that we are providing a service which suits your Nan's needs, and she has built a positive rapport with the carers. We really appreciate your review and look forward to supporting your kind Nan for the foreseeable future.
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Review from T W (Daughter of Client) published on 10 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has formed a lovely relationship with her carer already and feels really safe and supported by her, we were wondering if there is any chance she can be more permanent.
Also Mum wanted to say how lovely another carer is too, she's forming a lovely relationship with her too.
Reply from Louise Henderson, Care Quality Supervisor at Herts at HomeThank you for the kind words, Mum was apprehensive upon joining our service, but I am so very happy to see the lovely relationships built with two of our care workers, it is a pleasure to care for Mum and I know that the care workers enjoy their visits with her as much as she does them.
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Review from Christopher S (Son of Client) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was looked after at home by Herts At Home in her apartment in Bock Hertfordshire.
She died at 101 years old in her own bed with no stress and I believe in the fashion that she wanted to leave.
She had wonderful care by being visited Four times a day by two carers from Herts At Home for the
last year of her life and your personnel always arrived with a smile looking smart and with a great attitude.
The support from the line managers was also tip-top when it came to sorting out problems with medicine and doctors and all the other problems that become day today with a very elderly person.
I would recommend this company to anybody with an elderly or disabled person that needed home care especially as I have heard horror stories from some friends and relatives.
Reply from Louise Henderson, Care Quality Supervisor at Herts at HomeThank you for sharing your heartfelt experience with Herts at Home. We are deeply honoured to have been entrusted with the care of your mother. It was an absolute pleasure to care for your mother. She often shared delightful stories from her dancing days, which brought joy to everyone around her. Your mother had a wonderful rapport with all the carers, who genuinely enjoyed their visits with her. She was always accommodating and never found anything too much trouble. Her kindness, caring nature, and infectious laughter made her a truly special person to be around. Your recommendation means a lot to us, especially considering the concerns you mentioned from others' experiences. We strive to offer the best possible care and support to all our clients and their families. Thank you once again for your kind words and for recommending Herts at Home. We are here to support you, and your loved ones whenever needed.
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Review from Joyce B (Daughter of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with their service. My mum receives the best care and loves all her carers.
I receive regular updates regarding any changes to Mum's needs, care and health and feel assured that Mum is being well taken care of by the management and carers alike.
Reply from Joanne Hare, Care Team Manager at Herts at HomeThank you, we are happy to hear you feel assured and happy that Mum is cared for in the best capable hands by all the team at Herts at Home.
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Review from Lucy S (Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wasn't looking forward to moving into a flexicare place at all until I started meeting the team of Carers.
I have been knocked sideways by their warmth, friendliness, and true, honest care.
I am not at present in need of total personal care but after having a knee replacement, my care requirements
will escalate dramatically.
Knowing the Care Team as I do now, I have no qualms whatsoever about the care I will receive.
I think the only way I can put it into words that will truly express how I feel is to liken each and every one of them as a wonderful friend with extra bits of love and understanding that can only be found in the biggest hearts; My Carers are simply the best and I could not recommend them more highly.
Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you for your heartfelt review. Were delighted to hear that our Care Teams warmth and friendliness have made such a positive impact on your experience. It's wonderful to know you feel confident about the care you'll receive after your knee replacement. Your kind words mean a lot to us, and we're here to support you every step of the way.
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Review from Laura M (Niece of Client) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the length of time it took to get my aunt through the doors of Fountain Court I was giving up hope - dealing with the Council and Social Services has been a long and arduous task. I lost faith in finding someone who knew what they were talking about, who did what they promised and who truly cared
about my aunt as a human and not just because they needed to tick another box. Thank goodness the Management Team at Herts at Home did the above and so much more. From start to finish they made the whole experience seamless. From initial phone calls, home visits and follow-up emails, nothing was too much trouble. Had I only dealt with them at the beginning of this journey I know it would have been much quicker, far less painful and without doubt, more efficient. The care plan was put in place with immediate effect and additional things that I requested were done immediately, making what could have been another hurdle painless and for that we are forever grateful.
Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you for sharing your experience. Were thrilled to hear that the Management Team at Herts at Home exceeded your expectations and made the process seamless for your aunt. Your kind words about their dedication and efficiency mean a lot to us. We're grateful for your patience and trust in our services. If you need any further assistance, please dont hesitate to reach out.
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Review from S W (Daughter of Client) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The healthcare has been excellent for my mum from the very beginning since she moved into supported living.
There is always support from the health care providers whenever we need it. They listen to us.
The carers really go the extra mile to make each visit nice for my mum. They are so kind and
really do care.
Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you for your wonderful feedback. We're delighted to hear that your mum has received excellent care and support from our team. It's heartening to know that our carer's kindness and dedication have made a positive impact. We truly appreciate your kind words and are here for any further assistance you may need.
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Review from Zahra S (Daughter of Client) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is a resident of Fountain Court, I cannot thank the staff enough for the excellent care. Recently my Dad had a fall which resulted in him being hospitalised. All the staff dealt with the situation in such a helpful way.
I feel they genuinely have formed a connection with my father and the family.
The carers all keep my father in positive spirits and they support him with his mobility issues.
Reply from Michelle Kennedy, Operations Manager at Herts at HomeThank you for your kind words. We're so glad to hear that our staff at Fountain Court have provided excellent care and support for your Dad. It's heartwarming to know that our team has formed a genuine connection with your family and keeps your Dad in positive spirits. We truly appreciate your feedback and are here for any further assistance you may need.
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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Herts at Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Herts at Home is calculated as follows: ( (147 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 176 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Herts at Home is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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