Search for home care

Caremark North Herts & Stevenage

Suite A2, Arden Press House, Arden Press Way, Letchworth Garden City, Hertfordshire SG6 1LH
Review UsWebsite
Caremark Logo
Jobs
Caremark North Herts & Stevenage logo
The ladies in the office have also been very easy and professional to deal withSharon R(Daughter of Client/Service User)
Caremark North Herts & Stevenage, Letchworth Garden City
The carers are polite and cheerful and they carry out their work with compassion and careR W(Husband of Client/Service User)
Caremark North Herts & Stevenage, Letchworth Garden City
I'm very happy with the service I receive from Caremark the carers are friendly and helpful.David M(Client / Service User)
Caremark North Herts & Stevenage, Letchworth Garden City

Caremark north Herts & Stevenage - Trusted home care that puts families first

Choosing care for a loved one is one of the most important decisions a family can make. Caremark North Herts & Stevenage provides compassionate, reliable home care that enables people to remain safe, comfortable, and independent in their own homes.

A dedicated local team delivers personalised care tailored to each individual’s needs whether a few hours of support each...  

Care Provided by Caremark North Herts & Stevenage

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£32.75 - £35.25
Weekly Live-in Care£1,300 - £1,700

Time durations available at 30 minutes, 45 minutes and 1 hour.

Live in care Packages starting from £1,300.00 per week depending on care needs. (basic needs, medium needs or high needs)

Daily Live in Care Rates ££185.71 to £242.86 depending on level of care needs. (basic needs, medium needs or high needs)

Night sits available:
Sleeping Nights from £165.00 to £185.00 (10pm to 7am)

Waking Nights £32.75 to ££35.25 per hour

Bank Holiday rate is charged at double.

Live in Care Bank Holiday Daily Rates - Additional £100 per day

Live in Care Christmas Day Rate - 2 x daily rate

Contact Caremark North Herts & Stevenage to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Claire Evans (Ms Evans)

Caremark North Herts & Stevenage Reviews (71)

Submit a Review
9.8

Caremark North Herts & Stevenage has a Review Score of 9.8 (9.791) out of 10, based on 22 reviews in the last 2 years. Over all time Caremark North Herts & Stevenage has 71 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Caremark North Herts & Stevenage
Loading...
Showing 71 reviews matching selected criteria
Review from Raymond G (Son of Client) published on 5 August 2026 Submitted via Postal Card•
Overall Experience

Carers helpful and very obliging.

↩Reply from Sharon Stevens, Marketing Manager at Caremark North Herts & Stevenage

Thank you so much for your kind words, they really mean a lot to us because we all think the world of your mum and everyone loves spending time with her. Knowing that our carers were helpful and so obliging is exactly what we strive for every day. We will be sure to pass your kind feedback on to the team, it will make their day.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E C (Mother of Client) published on 28 July 2026 Submitted via Postal Card•
Overall Experience

Caremark is an amazing company with hardworking staff. They are always on time, caring, professional and polite. The management is always in contact to ensure we are still satisfied and happy with the service provided.

↩Reply from Sharon Stevens, Marketing Manager at Caremark North Herts & Stevenage

Thank you so much for your kind words, we are so happy to learn you are pleased with our service. Our Carers tell us how much they enjoy the visits and they will be delighted to know their work is making such a big difference to your family.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Eleanor L (Mother of Client) published on 17 July 2026 Submitted via Website•
Overall Experience
Caremark North Herts & Stevenage, based in Letchworth has provided excellent care and friendship four times daily to my adult daughter in Baldock due to her progressive disabilities and also the Supervisor has gone over and beyond her job position to provide support and friendship to Laura, which I will eternally be grateful for!
Thank you especially to supervisor JL and all carers and staff - I'm not allowed to mention names here but you know who you are!

I 100% recommend this professional, caring agency, thank you all so much.

↩Reply from Sharon Stevens, Marketing Manager at Caremark North Herts & Stevenage
Thank you so much for your kind words, building genuine relationships alongside providing great care is so important to us, so it's wonderful to hear how much this has meant to you both.

Your kind words about the team will definitely be shared with them, they will be so pleased to know the difference they're making.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Karen M (Daughter of Client) published on 29 May 2026 Submitted via Postal Card•
Overall Experience

I am impressed with the high standard of carer given by the carers.

↩Reply from Sharon Stevens, Marketing Manager at Caremark North Herts & Stevenage

Thank you so much for your kind words. We are delighted to learn you are impressed by the high standard of care provided. We take great pride in ensuring our team is not only highly trained, but also compassionate and dedicated to supporting each person with dignity and respect. We will be sure to pass on you kind words to our team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Colin B (Son of Client) published on 8 May 2026 Submitted via Postal Card•
Overall Experience

My mother is looked after professionally and with respect. I am extremely impressed with how well the team are trained. It is evident that high standards are expected and are indeed delivered. Thank you for everything you do.

↩Reply from Sharon Stevens, Marketing Manager at Caremark North Herts & Stevenage
Thank you so much for your kind and thoughtful feedback, it truly means a great deal to us. We are delighted to hear that your mother is receiving care that is both professional and respectful, and that the team's training and commitment to high standards are evident.

Our staff work hard to...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David G (Husband of Client) published on 31 March 2026 Submitted via Postal Card•
Overall Experience

Have never had any cause to complain about the standard of care received from Caremark over about two years. All carers are very competent, professional and caring.

↩Reply from Sharon Stevens, Marketing Manager at Caremark North Herts & Stevenage
Thank you so much for your kind review and for taking the time to share your experience with us. We are delighted to hear that you have been consistently happy with the standard of care over the past two years.

Your feedback means a great deal to our team, and it is wonderful to know that our...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from L S (Client / Service User) published on 10 March 2026 Submitted via Postal Card•
Overall Experience

Lovely service & friendly ladies. Have a good rapport with each of them that help me. They make sure I'm ok with the service they provide. They advise me if I'm stuck ie filling forms out or visiting doctors and they check my partners ok too!

↩Reply from Sharon Stevens, Marketing Manager at Caremark North Herts & Stevenage
Thank you so much for your kind review. We are delighted to learn you are happy with the service and that you have built such a good rapport with the team.

Our carers always aim to provide not only practical support but also reassurance and guidance whenever it is needed, so it's wonderful to know...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from G G (Husband of Client) published on 3 March 2026 Submitted via Postal Card•
Overall Experience

I am a full time carer for my wife but when my health declined in 2024 the good people at Caremark have been there to help us out. Hospital stays, short term hae all been seen to. Wonderful carers. Very friendly which my wife and I appreciate. We are on first name terms with many of the carers. Excellent!

↩Reply from Sharon Stevens, Marketing Manager at Caremark North Herts & Stevenage

Thank you so much for taking the time to share your experience, your words truly mean a great deal to our entire team. It is especially lovely to hear that you and your wife feel comfortable and at ease with our carers. Building genuine relationships and being on first-name terms is something we...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S W (Client / Service User) published on 3 March 2026 Submitted via Postal Card•
Overall Experience

We have been using Caremark for over six months & I am very happy with the care. All the ladies are caring & attentive.

↩Reply from Sharon Stevens, Marketing Manager at Caremark North Herts & Stevenage
Thank you so much for your kind words and for taking the time to share your experience with Caremark North Herts and Stevenage.

We are delighted to hear that you have been happy with the care over the past six months. It means a great deal to us to know that our team is making a positive...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David M (Client / Service User) published on 25 February 2026 Submitted via Postal Card•
Overall Experience

I'm very happy with the service I receive from Caremark the carers are friendly and helpful.

↩Reply from Sharon Stevens, Marketing Manager at Caremark North Herts & Stevenage

Thank you so much for your lovely review. We are delighted to hear that you are pleased with the service. It is wonderful to know that our carers are making a positive difference and that you find them friendly and helpful. That is exactly the standard of care we strive to provide every day. Your...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D F (Wife of Client) published on 9 February 2026 Submitted via Postal Card•
Overall Experience

All the carers are friendly and helpful. They all work the best possible jobs. Could the office ring here whenever they are changing their times for visits.

↩Reply from Sharon Stevens, Marketing Manager at Caremark North Herts & Stevenage
Thank you for your kind review and for taking the time to share your feedback. We are really pleased to hear that you find our carers friendly, helpful, and committed to doing their best.

We also appreciate your suggestion regarding communication from the office. We understand how important it is...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C J (Client / Service User) published on 15 January 2026 Submitted via Postal Card•
Overall Experience

Carers are very helpful and friendly. Nice to talk to them especially if I have no visitors during the day. Hoping to cut back on my care visits in 2026 the more mobile and able taht I get. As I hav no transport at present, it is nice to have chats with the carers and catch up on life. I have friends that take me out to lunch and for coffee, which is very important to me. I do love to socialise.

↩Reply from Sharon Stevens, Marketing Manager at Caremark North Herts & Stevenage

Thank you so much for taking the time to share your experience with us. We are really pleased to hear that our carers have been helpful and friendly, and that the chats and companionship they offer make a positive difference to your day. Social connection is so important, especially when visitors are limited, and we are glad our team can be part of that support.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rita G (Client / Service User) published on 15 January 2026 Submitted via Postal Card•
Overall Experience

My carer is a very able person and does a very good job, and is very regular.

↩Reply from Sharon Stevens, Marketing Manager at Caremark North Herts & Stevenage

Thank you for your kind words. We are very pleased to hear that your carer is reliable and providing such good support. Your feedback means a great deal to us and we will be sure to let the carer know of your kind words.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jackie W (Client / Service User) published on 22 December 2025 Submitted via Postal Card•
Overall Experience

Good memories

↩Reply from Sharon Stevens, Marketing Manager at Caremark North Herts & Stevenage

Thank you so much for your kind review. We are truly touched that your experience with our service has left you with good memories. It means a great deal to our whole team to know that the care and support we provide has been making a positive difference. Thank you for taking the time to share your thoughts and we look forward to making more good memories.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Anthony R (Husband of Client) published on 18 December 2025 Submitted via Postal Card•
Overall Experience

Generally the carers are polite, on time and once familiar with us share a good humour, satisfied.

↩Reply from Sharon Stevens, Marketing Manager at Caremark North Herts & Stevenage

Thank you so much for your kind feedback. We are pleased to learn our carers have built a good rapport with you and they are kind and polite. It is lovely to know you feel satisfied with the service. We truly appreciate your review.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Deborah B (Client / Service User) published on 18 December 2025 Submitted via Postal Card•
Overall Experience

My carers are polite and attentive, ask me if I have any extra needs and ask how my day is. They are always friendly and I look forward to our conversations.

↩Reply from Sharon Stevens, Marketing Manager at Caremark North Herts & Stevenage

Thank you so much for your kind review. We are really pleased to learn our carers are looking after you so well. It means a lot to know you enjoy their company and look forward to their visits. We will be sure to pass your kind words on to the team; they will really appreciate it.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sharon R (Daughter of Client) published on 3 December 2024 Submitted via Website•
Overall Experience
The carers are very professional, very tidy go above and beyond.
Have lovely conversations with my dad, treat him with dignity, always on time which was very important to my dad as he like's routine.
My dad feels very safe with them and trusts them, which makes him feel very comfortable.
The ladies in the office have also been very easy and professional to deal with.
It's early days, but it has already changed my dad's life, and we can see a change in him for the better.
He is able to stay in his own home, which is his wish.

Thank you to the carers at Caremark

↩Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

Thank you for your comments and taking the time to complete the review. Our aim is always to support people to be cared for where the wish and it is lovely to read how much the care assistants have made a difference to dad's life already. I will pass on your comments not only to the care assistants but the office staff as well.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Deborah O (Daughter of Client) published on 20 November 2024 Submitted via Website•
Overall Experience

The service provided to my mother was of a very high standard. The team were very friendly yet professional and treated my mother with the utmost respect and dignity. The team were always approachable and any questions we had were answered in a very supportive manner.

↩Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

It was a pleasure to support mum whist she was at home, the team looked forward to seeing mum throughout the day and assisting her with any tasks needed. I am pleased to read that my team supported you with answers to your questions. I will pass your comments on to them. Thank you for taking the time to complete the review, very much appreciated.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Susan C (Daughter of Client) published on 8 November 2024 Submitted via Website•
Overall Experience

The lovely team at Caremark have been looking after mum since she was discharged from a rather long hospital stay in the summer. She had not left hospital in a particularly good way but from the first contact with Caremark things started looking up. One staff member in particular visited mum to make sure the right service was being offered and the carers that have come in have been a delight. Mum has built her confidence and health back with their care and all the team are very responsive - and we as a family are eternally grateful to them.

↩Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

It is lovely to read what a difference the care assistants have made to mum since coming home and we hope to continue supporting mum with building her confidence and providing the right service needed to support mum. Thank you so much for taking the time to complete the review, I will ensure that your comments are passed on to the team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jo H (Daughter of Client) published on 8 October 2024 Submitted via Website•
Overall Experience

Caremark has been caring for my mother since October 2022, the regular carers are so caring and professional with Mum, Mum has Alzheimer's/Vascular dementia. The carers attend to Mum in the morning, they know how to deal with Mum and they are caring in their approach to her, understanding how she is and as her illness has progressed. Empathetic, caring, trustworthy, and efficient in their caring duties. This also applies to the other carers that attend, caring and professional. I am so grateful for the care we receive from Caremark, they attend in the morning which helps me care for Mum, whilst I still have my daughter at school and working part-time! If I have any questions or issues regarding Mum, we are always dealt with promptly, efficiently, and resolved in a good time frame. They arrive on time and remain with Mum the whole time designated to Mum. Caremark is respectful, and kind and treats Mum with dignity, they have become an extension of our family. Thank you!

↩Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

Thank you for your kind words regarding the care assistants that visit Mum and to read that you consider them an extension of your own family. I know they look forward to supporting Mum and I will pass on your compliments to them. I would also like to thank you for the support that you give to the...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (3)

News

  • 14 Jul 2026

    With the rising cost of petrol and the cost of living, Caremark North Herts and Stevenage has gone above and beyond by paying 75% of the Costco Gold Membership fee...

  • 14 Jul 2026

    Caremark North Herts and Stevenage, the leading provider of home care services, welcomed Barbara McDonagh, Head of Operations and Strategy at Feed Up Warm Up. The Charity Collection Feed Up...

  • 14 Jul 2026

    This is the 4th year that Caremark North Herts and Stevenage have sponsored the blue paint station at the Rainbow Run. In fact, it’s a point of pride each year...

Awards / Recognitions (2)

  • 29 May 2026Recipient: Caremark
  • 31 Mar 2022Recipient: Caremark

Accreditations

There are no accreditations posted yet for Caremark North Herts & Stevenage.

Meet the Team (9)

Dapo Shonola
Dapo ShonolaJob Title:Managing DirectorJoined: 2022

I have worked in the public sector for the majority of my adult working life because I have always been one who believes in contributing to the wider community. It is this mindset of serving the community that led me to look into the healthcare sector for new opportunities. I am proud to be involved in a business that provides healthcare services to our local people. My commitment to the people we care for is that we will work tirelessly to ensure that they live their best lives within the comfort of their own homes, enhancing their quality of life and helping them live independently for longer.

Caremark is a leading healthcare provider in the UK. We care deeply about our staff and ensure they are well-trained and equipped to care for your family. I see us all, staff and the people we support, as one family and as managing director of Caremark North Herts and Stevenage, I am committed to nurturing a family culture amongst our staff and the people we support.

Claire Evans
Claire EvansJob Title:Registered Care ManagerJoined: 2013

Claire started working in care in 2001 as an evening care assistant. She was soon promoted to Quality Assurance Officer, then Care Coordinator. Further promotions included Supervisor, then Deputy Manager.

She moved on to a different company in 2008 as Assistant Manager and was promoted to Care Manager in 2010.

In April 2013, Claire joined Caremark North Herts & Stevenage when the territory was established - it was an exciting time for her.

Claire managed to build the business from scratch, and she is very proud of the excellent standard of care that is provided by our Care Assistants. Claire has a very supportive team around, who ensure that the care we provide is outcome-based and person-centred.

She has attained NVQ level 5 and also has a teaching qualification.

Caremark North Herts & Stevenage is rated GOOD in all five areas assessed by the CQC.

Jamie Lee Leroux
Jamie Lee LerouxJob Title:Field Care SupervisorJoined: 2020

Having no experience in care, I started with Caremark North Herts & Stevenage in September 2020 as a Care Assistant. With support from Caremark North Herts & Stevenage, I have now progressed to the position of Field Care Supervisor after completing my university course in social work.

I am also the HCPA champion for Dementia and End of Life Care after completing the required training.

Esther Adegbaiyibi
Esther AdegbaiyibiJob Title:Field Care SupervisorJoined: 2021

I joined Caremark in 2021 as a part-time Care Assistant and, with the support and encouragement of the team, progressed to the role of Field Care Supervisor. I’m proud to be part of such an amazing team that is dedicated to delivering high-quality, person-centred care.

My role ensures new and prospective clients have an individual needs assessment, ensuring that each care plan is tailored to meet their specific requirements. I also conduct comprehensive risk assessments as part of the assessment process and regularly review and update these to support effective risk management and maintain the safety and well-being of those we care for.

Amy Nightingale
Amy NightingaleJob Title:Finance & Payroll OfficerJoined: 2015

I joined Caremark North Herts & Stevenage in 2015 as an apprentice and gained my Level 2 Business Administration qualification. I have since progressed within the company, working in all areas of the business. I now manage the finance and HR side of the business alongside the Managing Director.

Sharon Stevens
Sharon StevensJob Title:Marketing and Community Engagement ManagerJoined: 2025

I joined the team in June 2025 as Marketing Manager, with a focus on building strong local partnerships that support better outcomes for people receiving homecare.

My decision to work in homecare is driven by a desire to help remove the barriers of loneliness and isolation, which is an unfortunate reality for many in our community. I am fortunate to be able to work directly to help remove the barriers, like transport and confidence, which make it difficult to stay connected.

Our work with local organisations helps bring meaningful activities and opportunities to people who may otherwise feel isolated, supporting them to live more connected and fulfilling lives.

Joe Akinlde
Joe AkinldeJob Title:Care CoordinatorJoined: 2024

My role is to ensure all visits are allocated for the people we support, to match suitable Care and Care Assistants and to maintain appropriate office procedures.

I help ensure clients receive seamless, person-centred support and ensure their changing needs are met. By coordinating communication between different business areas, I help improve care outcomes, enhance wellbeing, and provide a consistent point of contact throughout the care journey.

Anna Sojcakova
Anna SojcakovaJob Title:Business Administrator / RecruitmentJoined: 2025

I help keep everything organised behind the scenes while supporting the recruitment of great people to join our team. From managing day-to-day administrative tasks to guiding candidates through the hiring process, no two days are the same.

With over 15 years of experience in care, I made the decision in 2018 to pursue this as my full-time career. I have a background in Care Home Management and now work within domiciliary care, bringing both operational knowledge and a passion for delivering high-quality support.

Vanessa Jindu
Vanessa JinduJob Title:Care CoordinatorJoined: 2026

With over two years of experience in the care sector, having worked as a senior carer and care coordinator. I genuinely love working in care and supporting people to live safely, independently and with dignity. I am proud to be part of the Caremark team that puts compassion and respect at the heart of everything we do.

Frequently Asked Questions about Caremark North Herts & Stevenage

How many Carers does Caremark North Herts & Stevenage employ?

Caremark North Herts & Stevenage employs 68 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark North Herts & Stevenage to verify any information. View our terms and conditions. Caremark North Herts & Stevenage has an Enhanced Service -more info.