The ladies in the office have also been very easy and professional to deal withSharon R(Daughter of Client/Service User)
The carers are polite and cheerful and they carry out their work with compassion and careR W(Husband of Client/Service User)
I'm very happy with the service I receive from Caremark the carers are friendly and helpful.David M(Client / Service User)
The ladies in the office have also been very easy and professional to deal withSharon R(Daughter of Client/Service User)
The carers are polite and cheerful and they carry out their work with compassion and careR W(Husband of Client/Service User)
I'm very happy with the service I receive from Caremark the carers are friendly and helpful.David M(Client / Service User)
Caremark north Herts & Stevenage - Trusted home care that puts families first
Choosing care for a loved one is one of the most important decisions a family can make. Caremark North Herts & Stevenage provides compassionate, reliable home care that enables people to remain safe, comfortable, and independent in their own homes.
A dedicated local team delivers personalised care tailored to each individual’s needs whether a few hours of support each...
Care Provided by Caremark North Herts & Stevenage
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £32.75 - £35.25
- Weekly Live-in Care Fees: £1,300 - £1,700
- 30 Minute Visiting Care Fees: £25.50 - £27.50
Time durations available at 30 minutes, 45 minutes and 1 hour.
Daily Live in Care Rates ££185.71 to £242.86 depending on level of care needs. (basic needs, medium needs or high needs)
Sleeping Nights from £165.00 to £185.00 (10pm to 7am)
Waking Nights £32.75 to ££35.25 per hour
Bank Holiday rate is charged at double.
Live in Care Christmas Day Rate - 2 x daily rate
Contact Caremark North Herts & Stevenage to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Caremark
- Private Owned
Person in charge
- Claire Evans (Ms Evans)
Caremark North Herts & Stevenage Reviews (67)
Caremark North Herts & Stevenage has a Review Score of 9.7 (9.696) out of 10, based on 23 reviews in the last 2 years.
Over all time Caremark North Herts & Stevenage has 67 reviews.
My mother is looked after professionally and with respect. I am extremely impressed with how well the team are trained. It is evident that high standards are expected and are indeed delivered. Thank you for everything you do.
Our staff work hard to...
Have never had any cause to complain about the standard of care received from Caremark over about two years. All carers are very competent, professional and caring.
Your feedback means a great deal to our team, and it is wonderful to know that our...
Lovely service & friendly ladies. Have a good rapport with each of them that help me. They make sure I'm ok with the service they provide. They advise me if I'm stuck ie filling forms out or visiting doctors and they check my partners ok too!
Our carers always aim to provide not only practical support but also reassurance and guidance whenever it is needed, so it's wonderful to know...
I am a full time carer for my wife but when my health declined in 2024 the good people at Caremark have been there to help us out. Hospital stays, short term hae all been seen to. Wonderful carers. Very friendly which my wife and I appreciate. We are on first name terms with many of the carers. Excellent!
Thank you so much for taking the time to share your experience, your words truly mean a great deal to our entire team. It is especially lovely to hear that you and your wife feel comfortable and at ease with our carers. Building genuine relationships and being on first-name terms is something we...
We have been using Caremark for over six months & I am very happy with the care. All the ladies are caring & attentive.
We are delighted to hear that you have been happy with the care over the past six months. It means a great deal to us to know that our team is making a positive...
I'm very happy with the service I receive from Caremark the carers are friendly and helpful.
Thank you so much for your lovely review. We are delighted to hear that you are pleased with the service. It is wonderful to know that our carers are making a positive difference and that you find them friendly and helpful. That is exactly the standard of care we strive to provide every day. Your...
All the carers are friendly and helpful. They all work the best possible jobs. Could the office ring here whenever they are changing their times for visits.
We also appreciate your suggestion regarding communication from the office. We understand how important it is...
Carers are very helpful and friendly. Nice to talk to them especially if I have no visitors during the day. Hoping to cut back on my care visits in 2026 the more mobile and able taht I get. As I hav no transport at present, it is nice to have chats with the carers and catch up on life. I have friends that take me out to lunch and for coffee, which is very important to me. I do love to socialise.
Thank you so much for taking the time to share your experience with us. We are really pleased to hear that our carers have been helpful and friendly, and that the chats and companionship they offer make a positive difference to your day. Social connection is so important, especially when visitors are limited, and we are glad our team can be part of that support.
My carer is a very able person and does a very good job, and is very regular.
Thank you for your kind words. We are very pleased to hear that your carer is reliable and providing such good support. Your feedback means a great deal to us and we will be sure to let the carer know of your kind words.
Good memories
Thank you so much for your kind review. We are truly touched that your experience with our service has left you with good memories. It means a great deal to our whole team to know that the care and support we provide has been making a positive difference. Thank you for taking the time to share your thoughts and we look forward to making more good memories.
Generally the carers are polite, on time and once familiar with us share a good humour, satisfied.
Thank you so much for your kind feedback. We are pleased to learn our carers have built a good rapport with you and they are kind and polite. It is lovely to know you feel satisfied with the service. We truly appreciate your review.
My carers are polite and attentive, ask me if I have any extra needs and ask how my day is. They are always friendly and I look forward to our conversations.
Thank you so much for your kind review. We are really pleased to learn our carers are looking after you so well. It means a lot to know you enjoy their company and look forward to their visits. We will be sure to pass your kind words on to the team; they will really appreciate it.
Have lovely conversations with my dad, treat him with dignity, always on time which was very important to my dad as he like's routine.
My dad feels very safe with them and trusts them, which makes him feel very comfortable.
The ladies in the office have also been very easy and professional to deal with.
It's early days, but it has already changed my dad's life, and we can see a change in him for the better.
He is able to stay in his own home, which is his wish.
Thank you to the carers at Caremark
Thank you for your comments and taking the time to complete the review. Our aim is always to support people to be cared for where the wish and it is lovely to read how much the care assistants have made a difference to dad's life already. I will pass on your comments not only to the care assistants but the office staff as well.
The service provided to my mother was of a very high standard. The team were very friendly yet professional and treated my mother with the utmost respect and dignity. The team were always approachable and any questions we had were answered in a very supportive manner.
It was a pleasure to support mum whist she was at home, the team looked forward to seeing mum throughout the day and assisting her with any tasks needed. I am pleased to read that my team supported you with answers to your questions. I will pass your comments on to them. Thank you for taking the time to complete the review, very much appreciated.
The lovely team at Caremark have been looking after mum since she was discharged from a rather long hospital stay in the summer. She had not left hospital in a particularly good way but from the first contact with Caremark things started looking up. One staff member in particular visited mum to make sure the right service was being offered and the carers that have come in have been a delight. Mum has built her confidence and health back with their care and all the team are very responsive - and we as a family are eternally grateful to them.
It is lovely to read what a difference the care assistants have made to mum since coming home and we hope to continue supporting mum with building her confidence and providing the right service needed to support mum. Thank you so much for taking the time to complete the review, I will ensure that your comments are passed on to the team.
Caremark has been caring for my mother since October 2022, the regular carers are so caring and professional with Mum, Mum has Alzheimer's/Vascular dementia. The carers attend to Mum in the morning, they know how to deal with Mum and they are caring in their approach to her, understanding how she is and as her illness has progressed. Empathetic, caring, trustworthy, and efficient in their caring duties. This also applies to the other carers that attend, caring and professional. I am so grateful for the care we receive from Caremark, they attend in the morning which helps me care for Mum, whilst I still have my daughter at school and working part-time! If I have any questions or issues regarding Mum, we are always dealt with promptly, efficiently, and resolved in a good time frame. They arrive on time and remain with Mum the whole time designated to Mum. Caremark is respectful, and kind and treats Mum with dignity, they have become an extension of our family. Thank you!
Thank you for your kind words regarding the care assistants that visit Mum and to read that you consider them an extension of your own family. I know they look forward to supporting Mum and I will pass on your compliments to them. I would also like to thank you for the support that you give to the...
Caremark have been very helpful and proactive in ensuring my son has that care that most benefits his needs. The care staff are exceptional and the manager goes above and beyond. I couldn't be happier with how everything has gone over the last year.
So pleased to read that you are happy with how things have gone over the last year, I know that the care assistants that visit look forward to visiting and enjoy their days out. Thank you for taking the time to complete the review, very much appreciated.
My mother and I are both very pleased with their services and care.
The carers are all very friendly, polite women who make my mother very relaxed and comfortable every morning. She looks forward to seeing them and she feels very safe around them.
It's wonderful having her chat and laugh with them during their care sessions.
It is lovely to read your comments and to hear that mum looks forward to seeing the care assistants, I know that the care assistants enjoy calling to support mum just as much. Thank you for taking the time to complete the review, much appreciated.
Job well done - the carer's experience showed. A pleasant experience after my accident.
Very pleased to read your comments on a job well done and that we were able to support you when you needed it. I will ensure that your comments are passed on to the team. Thank you for taking the time to complete the review, it is very much appreciated.
Was a seamless transition moving from council support to private. However, it took time to reconcile invoices and deposit balances. I had to do all the chasing to ensure the money owed to us was refunded.
I am pleased to read that Mum felt safe and well with the support from her team of care assistants, I know that the team enjoyed visiting Mum and wish her all the best. I am sorry that there was a delay in reconciling the invoice, this was not our intention. Thank you for taking the time to complete a review, it is very much appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 May 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Caremark North Herts & Stevenage.
Awards / Recognitions (1)
- Recipient: CaremarkDate: Thursday 31 Mar 2022
Meet the Team (7)
I have worked in the public sector for the majority of my adult working life because I have always been one who believes in contributing to the wider community. It is this mindset of serving the community that led me to look into the healthcare sector for new opportunities. I am proud to be involved in a business that provides healthcare services to our local people. My commitment to the people we care for is that we will work tirelessly to ensure that they live their best lives within the comfort of their own homes, enhancing their quality of life and helping them live independently for longer.
Caremark is a leading healthcare provider in the UK. We care deeply about our staff and ensure they are well-trained and equipped to care for your family. I see us all, staff and the people we support, as one family and as managing director of Caremark North Herts and Stevenage, I am committed to nurturing a family culture amongst our staff and the people we support.
Claire started working in care in 2001 as an evening care assistant. She was soon promoted to Quality Assurance Officer, then Care Coordinator. Further promotions included Supervisor, then Deputy Manager.
She moved on to a different company in 2008 as Assistant Manager and was promoted to Care Manager in 2010.
In April 2013, Claire joined Caremark North Herts & Stevenage when the territory was established - it was an exciting time for her.
Claire managed to build the business from scratch, and she is very proud of the excellent standard of care that is provided by our Care Assistants. Claire has a very supportive team around, who ensure that the care we provide is outcome-based and person-centred.
She has attained NVQ level 5 and also has a teaching qualification.
Caremark North Herts & Stevenage is rated GOOD in all five areas assessed by the CQC.
Having no experience in care, I started with Caremark North Herts & Stevenage in September 2020 as a Care Assistant. With support from Caremark North Herts & Stevenage, I have now progressed to the position of Field Care Supervisor after completing my university course for social work.
I am also the HCPA champion for Dementia and End of Life Care after completing the required training.
I joined Caremark in 2021 as a part-time Care Assistant and, with the support and encouragement of the team, progressed to the role of Field Care Supervisor. I’m proud to be part of such an amazing team that is dedicated to delivering high-quality, person-centred care.
My role ensures new and prospective clients have an individual needs assessment, ensuring that each care plan is tailored to meet their specific requirements. I also conduct comprehensive risk assessments as part of the assessment process and regularly review and update these to support effective risk management and maintain the safety and well-being of those we care for.
I joined Caremark North Herts and Stevenage in September 2025, bringing with me experience working in the community, care homes, and NHS hospitals. In my role, I work to maintain the highest standards for dignity, safety, and high-quality, person-centred support for our clients.
This wide range of experience has helped me gain the Care Certificate, Level 2 in Health and Social Care, and training in manual handling, medication administration, and safeguarding. I later progressed to complete my NVQ Level 3 in Health and Social Care.
I am motivated to keep learning and continue building my skills through further training and qualifications to support my career growth.
Caremark is a progressive company that genuinely supports staff who are committed to developing and advancing in their roles.
I joined Caremark North Herts & Stevenage in 2015 as an apprentice and gained my Level 2 Business Administration qualification. I have since progressed within the company, working in all areas of the business. I now manage the finance and HR side of the business alongside the Managing Director.
I joined the team in June 2025 as Marketing Manager, with a focus on building strong local partnerships that support better outcomes for people receiving homecare.
My decision to work in homecare is driven by a desire to help remove the barriers of loneliness and isolation, which is an unfortunate reality for many in our community. I am fortunate to be able to work directly to help remove the barriers, like transport and confidence, which make it difficult to stay connected.
Our work with local organisations helps bring meaningful activities and opportunities to people who may otherwise feel isolated, supporting them to live more connected and fulfilling lives.
Frequently Asked Questions about Caremark North Herts & Stevenage
How many Carers does Caremark North Herts & Stevenage employ?
Caremark North Herts & Stevenage employs 68 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark North Herts & Stevenage to verify any information. View our terms and conditions. Caremark North Herts & Stevenage has an Enhanced Service - more info.