
The ladies in the office have also been very easy and professional to deal withSharon R(Daughter of Client/Service User)

The carers are polite and cheerful and they carry out their work with compassion and careR W(Husband of Client/Service User)

I'm very happy with the service I receive from Caremark the carers are friendly and helpful.David M(Client / Service User)

The ladies in the office have also been very easy and professional to deal withSharon R(Daughter of Client/Service User)

The carers are polite and cheerful and they carry out their work with compassion and careR W(Husband of Client/Service User)

I'm very happy with the service I receive from Caremark the carers are friendly and helpful.David M(Client / Service User)

Caremark north Herts & Stevenage - Trusted home care that puts families first
Choosing care for a loved one is one of the most important decisions a family can make. Caremark North Herts & Stevenage provides compassionate, reliable home care that enables people to remain safe, comfortable, and independent in their own homes.
A dedicated local team delivers personalised care tailored to each individual’s needs whether a few hours of support each...
Caremark north Herts & Stevenage - Trusted home care that puts families first
Choosing care for a loved one is one of the most important decisions a family can make. Caremark North Herts & Stevenage provides compassionate, reliable home care that enables people to remain safe, comfortable, and independent in their own homes.
A dedicated local team delivers personalised care tailored to each individual’s needs whether a few hours of support each week or full-time live-in care. Services range from companionship and daily assistance to specialist dementia care, offering reassurance and peace of mind at every stage.
Rated GOOD by the Care Quality Commission (May 2019) across all areas, the service reflects a strong commitment to safe, effective, and high quality care.
What sets Caremark North Herts and Stevenage apart:
• Consistent, carefully matched carers
• Flexible care plans that adapt as needs change
• Fast, responsive support when it matters most
• A genuinely caring, family focused approach
Carers are highly trained, compassionate, and dedicated to making a meaningful difference. A strong emphasis is placed on building trusted relationships, ensuring every individual feels respected, valued, and supported. Whether exploring care options or requiring urgent support, friendly guidance is always available.
Call today to speak with a care advisor and arrange a free, care consultation in your home.
Locations
Stevenage, Hitchin, Letchworth, Knebworth, Stevenage, Codicote, Welwyn village (parts of) Baldock, Royston, Reed, Barkway and surrounding villages.
Care Provided by Caremark North Herts & Stevenage
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 15 minutes
Duration of Care
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Level of Care
Personal Care
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Help at Home
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Specialist Care Conditions
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Caremark North Herts & Stevenage to get a personalised quote:
Time durations available at 30 minutes, 45 minutes and 1 hour.
Daily Live in Care Rates ££185.71 to £242.86 depending on level of care needs. (basic needs, medium needs or high needs)
Sleeping Nights from £165.00 to £185.00 (10pm to 7am)
Waking Nights £32.75 to ££35.25 per hour
Bank Holiday rate is charged at double.
Live in Care Christmas Day Rate - 2 x daily rate
The price(s) shown are provided by the agency. Contact Caremark North Herts & Stevenage for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- Caremark
- Private Owned
Person in charge
- Claire Evans (Ms Evans)
Caremark North Herts & Stevenage Reviews (74)
Caremark North Herts & Stevenage has a Review Score of 9.8 (9.829) out of 10, based on 22 reviews in the last 2 years.
Over all time Caremark North Herts & Stevenage has 74 reviews.
Regular ladies are excellent.
Regular ladies are excellent.
The office staff are very helpful in keeping the families informed at all time’s and very quickly put care back into place after any hospital stays my mother has. Living quite a distance away from my mother, I rely on the service Caremark provide and find the office staff very accommodating.
The office staff are very helpful in keeping the families informed at all time’s and very quickly put care back into place after any hospital stays my mother has. Living quite a distance away from my mother, I rely on the service Caremark provide and find the office staff very accommodating.
Thank you for your help to get me started in the shower and helping me to check the temperature and thank you for showing me how to use the hairdryer as well.
Thank you for your help to get me started in the shower and helping me to check the temperature and thank you for showing me how to use the hairdryer as well.
Very caring and helpful.
Very caring and helpful.
Caremark provides exactly the right level of care for my mother which, at present, is help with household chores. However, my mother does really enjoy the interaction with the care staff. They always engage her in friendly conversation and they are very kind.
Caremark provides exactly the right level of care for my mother which, at present, is help with household chores. However, my mother does really enjoy the interaction with the care staff. They always engage her in friendly conversation and they are very kind.
They work very hard. Very friendly.
They work very hard. Very friendly.
It is with great pleasure that the family have the opportunity of thanking the carers of Caremark (North Herts & Stevenage) for their exceptional attention to every detail of my daughter's home care package. On arrival at my daughter's home l have witnessed, the cheery greetings and fresh news of...
It is with great pleasure that the family have the opportunity of thanking the carers of Caremark (North Herts & Stevenage) for their exceptional attention to every detail of my daughter's home care package. On arrival at my daughter's home l have witnessed, the cheery greetings and fresh news of the day in and around the community. It's not enough but, grateful thanks to Caremark and their high standard of carers.
Carers are lovely.
Carers are lovely.
Very good...
Very good...
Very kind and caring towards Dad since they started coming in to care for him. Staff are all really lovely and friendly. Would recommend to anyone who would need care people to come into them.
Very kind and caring towards Dad since they started coming in to care for him. Staff are all really lovely and friendly. Would recommend to anyone who would need care people to come into them.
We have emailed the office to suggest the use of regular carers, particularly at the weekends, but did not receive a reply!
We have emailed the office to suggest the use of regular carers, particularly at the weekends, but did not receive a reply!
My daughter has complex needs, Caremark have gone the extra mile to support and understand my daughter. I am so grateful and appreciate how her life has improved since they have been working with her.
My daughter has complex needs, Caremark have gone the extra mile to support and understand my daughter. I am so grateful and appreciate how her life has improved since they have been working with her.
Thanks so much.
Thanks so much.
Very kind and helpful. Very nice.
Very kind and helpful. Very nice.
The arrival of Caremark has been a tremendous relief. All of the staff are friendly and helpful - some are outstanding.
The arrival of Caremark has been a tremendous relief. All of the staff are friendly and helpful - some are outstanding.
The carer who attended me was polite, friendly, helpful and punctual. I couldn't fault her – she was absolutely wonderful. Having arrived at 9.45 pm as advised, in order to be familiarised with me, we had to wait until 10.15 pm for the person who was to oversee the familiarisation, by which time it...
The carer who attended me was polite, friendly, helpful and punctual. I couldn't fault her – she was absolutely wonderful. Having arrived at 9.45 pm as advised, in order to be familiarised with me, we had to wait until 10.15 pm for the person who was to oversee the familiarisation, by which time it was too late.
Happy with the carers.
Happy with the carers.
Satisfied with the service.
Satisfied with the service.
Very satisfied. Excellent.
Very satisfied. Excellent.
Extremely satisfied.
Extremely satisfied.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (5)
- 08 Oct 2026
Caremark North Herts and Stevenage are proudly celebrating our care heroes with a historic seven finalists across six categories at the Regional Great British Care Awards 2026. This milestone recognises...
- 14 Sep 2026
Caremark North Herts and Stevenage are proudly celebrating our care heroes: five finalists at the Regional Great British Care Awards 2026. This milestone recognises the exceptional work, training and dedication...
- 14 Jul 2026
With the rising cost of petrol and the cost of living, Caremark North Herts and Stevenage has gone above and beyond by paying 75% of the Costco Gold Membership fee...
Awards / Recognitions (3)
- 08 Sep 2026Recipient: Caremark North Herts & Stevenage
- 29 May 2026Recipient: Caremark
- 31 Mar 2022Recipient: Caremark
Accreditations
There are no accreditations posted yet for Caremark North Herts & Stevenage.
Meet the Team (9)

I have worked in the public sector for the majority of my adult working life because I have always been one who believes in contributing to the wider...
I have worked in the public sector for the majority of my adult working life because I have always been one who believes in contributing to the wider community. It is this mindset of serving the community that led me to look into the healthcare sector for new opportunities. I am proud to be involved in a business that provides healthcare services to our local people. My commitment to the people we care for is that we will work tirelessly to ensure that they live their best lives within the comfort of their own homes, enhancing their quality of life and helping them live independently for longer.
Caremark is a leading healthcare provider in the UK. We care deeply about our staff and ensure they are well-trained and equipped to care for your family. I see us all, staff and the people we support, as one family and as managing director of Caremark North Herts and Stevenage, I am committed to nurturing a family culture amongst our staff and the people we support.

Claire started working in care in 2001 as an evening care assistant. She was soon promoted to Quality Assurance Officer, then Care Coordinator....
Claire started working in care in 2001 as an evening care assistant. She was soon promoted to Quality Assurance Officer, then Care Coordinator. Further promotions included Supervisor, then Deputy Manager.
She moved on to a different company in 2008 as Assistant Manager and was promoted to Care Manager in 2010.
In April 2013, Claire joined Caremark North Herts & Stevenage when the territory was established - it was an exciting time for her.
Claire managed to build the business from scratch, and she is very proud of the excellent standard of care that is provided by our Care Assistants. Claire has a very supportive team around, who ensure that the care we provide is outcome-based and person-centred.
She has attained NVQ level 5 and also has a teaching qualification.
Caremark North Herts & Stevenage is rated GOOD in all five areas assessed by the CQC.

Having no experience in care, I started with Caremark North Herts & Stevenage in September 2020 as a Care Assistant. With support from Caremark North...
Having no experience in care, I started with Caremark North Herts & Stevenage in September 2020 as a Care Assistant. With support from Caremark North Herts & Stevenage, I have now progressed to the position of Field Care Supervisor after completing my university course in social work.
I am also the HCPA champion for Dementia and End of Life Care after completing the required training.

I joined Caremark in 2021 as a part-time Care Assistant and, with the support and encouragement of the team, progressed to the role of Field Care...
I joined Caremark in 2021 as a part-time Care Assistant and, with the support and encouragement of the team, progressed to the role of Field Care Supervisor. I’m proud to be part of such an amazing team that is dedicated to delivering high-quality, person-centred care.
My role ensures new and prospective clients have an individual needs assessment, ensuring that each care plan is tailored to meet their specific requirements. I also conduct comprehensive risk assessments as part of the assessment process and regularly review and update these to support effective risk management and maintain the safety and well-being of those we care for.

I joined Caremark North Herts & Stevenage in 2015 as an apprentice and gained my Level 2 Business Administration qualification. I have since...
I joined Caremark North Herts & Stevenage in 2015 as an apprentice and gained my Level 2 Business Administration qualification. I have since progressed within the company, working in all areas of the business. I now manage the finance and HR side of the business alongside the Managing Director.

I joined the team in June 2025 as Marketing Manager, with a focus on building strong local partnerships that support better outcomes for people...
I joined the team in June 2025 as Marketing Manager, with a focus on building strong local partnerships that support better outcomes for people receiving homecare.
My decision to work in homecare is driven by a desire to help remove the barriers of loneliness and isolation, which is an unfortunate reality for many in our community. I am fortunate to be able to work directly to help remove the barriers, like transport and confidence, which make it difficult to stay connected.
Our work with local organisations helps bring meaningful activities and opportunities to people who may otherwise feel isolated, supporting them to live more connected and fulfilling lives.

My role is to ensure all visits are allocated for the people we support, to match suitable Care and Care Assistants and to maintain appropriate...
My role is to ensure all visits are allocated for the people we support, to match suitable Care and Care Assistants and to maintain appropriate office procedures.
I help ensure clients receive seamless, person-centred support and ensure their changing needs are met. By coordinating communication between different business areas, I help improve care outcomes, enhance wellbeing, and provide a consistent point of contact throughout the care journey.

I help keep everything organised behind the scenes while supporting the recruitment of great people to join our team. From managing day-to-day...
I help keep everything organised behind the scenes while supporting the recruitment of great people to join our team. From managing day-to-day administrative tasks to guiding candidates through the hiring process, no two days are the same.
With over 15 years of experience in care, I made the decision in 2018 to pursue this as my full-time career. I have a background in Care Home Management and now work within domiciliary care, bringing both operational knowledge and a passion for delivering high-quality support.

With over two years of experience in the care sector, having worked as a senior carer and care coordinator. I genuinely love working in care and...
With over two years of experience in the care sector, having worked as a senior carer and care coordinator. I genuinely love working in care and supporting people to live safely, independently and with dignity. I am proud to be part of the Caremark team that puts compassion and respect at the heart of everything we do.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark North Herts & Stevenage to verify any information. View our terms and conditions. Caremark North Herts & Stevenage has an Enhanced Service -what an Enhanced Service includes.