Caremark North Herts & Stevenage

I have worked in the public sector for the majority of my adult working life because I have always been one who believes in contributing to the wider community. It is this mindset of serving the community that led me to look into the healthcare sector for new opportunities. I am proud to be involved in a business that provides healthcare services to our local people. My commitment to the people we care for is that we will work tirelessly to ensure that they live their best lives within the comfort of their own homes, enhancing their quality of life and helping them live independently for longer.

Caremark is a leading healthcare provider in the UK. We care deeply about our staff and ensure they are well-trained and equipped to care for your family. I see us all, staff and the people we support, as one family and as managing director of Caremark North Herts and Stevenage, I am committed to nurturing a family culture amongst our staff and the people we support.

Claire started working in care in 2001 as an evening care assistant. She was soon promoted to Quality Assurance Officer, then Care Coordinator. Further promotions included Supervisor, then Deputy Manager.

She moved on to a different company in 2008 as Assistant Manager and was promoted to Care Manager in 2010.

In April 2013, Claire joined Caremark North Herts & Stevenage when the territory was established - it was an exciting time for her.

Claire managed to build the business from scratch, and she is very proud of the excellent standard of care that is provided by our Care Assistants. Claire has a very supportive team around, who ensure that the care we provide is outcome-based and person-centred.

She has attained NVQ level 5 and also has a teaching qualification.

Caremark North Herts & Stevenage is rated GOOD in all five areas assessed by the CQC.

Having no experience in care, I started with Caremark North Herts & Stevenage in September 2020 as a Care Assistant. With support from Caremark North Herts & Stevenage, I have now progressed to the position of Field Care Supervisor after completing my university course in social work.

I am also the HCPA champion for Dementia and End of Life Care after completing the required training.

I joined Caremark in 2021 as a part-time Care Assistant and, with the support and encouragement of the team, progressed to the role of Field Care Supervisor. I’m proud to be part of such an amazing team that is dedicated to delivering high-quality, person-centred care.

My role ensures new and prospective clients have an individual needs assessment, ensuring that each care plan is tailored to meet their specific requirements. I also conduct comprehensive risk assessments as part of the assessment process and regularly review and update these to support effective risk management and maintain the safety and well-being of those we care for.

I joined Caremark North Herts & Stevenage in 2015 as an apprentice and gained my Level 2 Business Administration qualification. I have since progressed within the company, working in all areas of the business. I now manage the finance and HR side of the business alongside the Managing Director.

I joined the team in June 2025 as Marketing Manager, with a focus on building strong local partnerships that support better outcomes for people receiving homecare.

My decision to work in homecare is driven by a desire to help remove the barriers of loneliness and isolation, which is an unfortunate reality for many in our community. I am fortunate to be able to work directly to help remove the barriers, like transport and confidence, which make it difficult to stay connected.

Our work with local organisations helps bring meaningful activities and opportunities to people who may otherwise feel isolated, supporting them to live more connected and fulfilling lives.

My role is to ensure all visits are allocated for the people we support, to match suitable Care and Care Assistants and to maintain appropriate office procedures.

I help ensure clients receive seamless, person-centred support and ensure their changing needs are met. By coordinating communication between different business areas, I help improve care outcomes, enhance wellbeing, and provide a consistent point of contact throughout the care journey.

I help keep everything organised behind the scenes while supporting the recruitment of great people to join our team. From managing day-to-day administrative tasks to guiding candidates through the hiring process, no two days are the same.

With over 15 years of experience in care, I made the decision in 2018 to pursue this as my full-time career. I have a background in Care Home Management and now work within domiciliary care, bringing both operational knowledge and a passion for delivering high-quality support.

With over two years of experience in the care sector, having worked as a senior carer and care coordinator. I genuinely love working in care and supporting people to live safely, independently and with dignity. I am proud to be part of the Caremark team that puts compassion and respect at the heart of everything we do.