Caremark North Herts & Stevenage

Suite A2, Arden Press House, Arden Press Way, Letchworth Garden City SG6 1LH
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9.7 63 Reviews
  • Caremark North Herts & Stevenage, Letchworth Garden City
Caremark North Herts & Stevenage assists adults with a wide range of conditions, with staff who are experienced in the challenges of older people's care, dementia care and support for adults with a physical and learning disability.

Care is tailored to suit the individual, which can include personal hygiene and assistance with medication, housework and meal preparation, as well as more complex needs and general companionship.
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Care Provided by Caremark North Herts & Stevenage

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31.50 – £33.75
  • Weekly Live-in Care Fees: £1210 – £1600

Other time durations available at 45 minutes & 30 minutes.


Bank Holiday rate is charged at double.


Live in care Packages starting from £1210.00 per week depending on care needs.


Night sits available:
Sleeping Nights from £156.50 to £177.50 (10pm to 7am)
Waking Nights £31.50 to £33.75 per hour

These prices are only a guideline, please contact Caremark North Herts & Stevenage to find out the exact price for your requirements.

Contact Caremark North Herts & Stevenage to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark North Herts & Stevenage to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Claire Evans (Ms Evans)

Caremark North Herts & Stevenage Reviews (63)

9.7

Caremark North Herts & Stevenage has a Review Score of 9.7 (9.653) out of 10, based on 21 reviews in the last 2 years.
Over all time Caremark North Herts & Stevenage has 63 reviews.

Overall Experience
  • 43
  • 19
  • 1
  • 0
  • 0
Date Published
  • 63
  • 7
  • 7
  • 21
  • 42
Reviewer Connection to Caremark North Herts & Stevenage
  • 25
  • 17
  • 7
  • 5
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 63, showing 41-60
Review from Diane A (Mother of Client) published on 19 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has complex needs, Caremark have gone the extra mile to support and understand my daughter. I am so grateful and appreciate how her life has improved since they have been working with her.
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  • Treated with Dignity
  • Value for Money
Review from Ian B (Nephew of Client) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the carers kind and friendly and they carry out a very professional job. The dignity they give to my uncle and the service they provide is second to none. I have tried what they do and I have so much respect for them all.
Thanks so much.
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Review from Maureen L (Client) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and helpful. Very nice.
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  • Treated with Dignity
  • Value for Money
Review from K T (Husband of Client) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The arrival of Caremark has been a tremendous relief. All of the staff are friendly and helpful - some are outstanding.
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Review from Mick H (Client) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer who attended me was polite, friendly, helpful and punctual. I couldn't fault her – she was absolutely wonderful. Having arrived at 9.45 pm as advised, in order to be familiarised with me, we had to wait until 10.15 pm for the person who was to oversee the familiarisation, by which time it
was too late.
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Review from A P (Client) published on 28 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the carers.
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  • Treated with Dignity
  • Value for Money
Review from J S (Partner of Client) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Satisfied with the service.
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  • Treated with Dignity
  • Value for Money
Review from J C (Husband of Client) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied. Excellent.
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  • Treated with Dignity
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Review from M C (Client) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely satisfied.
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Review from J H (Daughter of Client) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is very good.
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Review from N H (Client) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with all the help I have received.
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Review from N M (Daughter of Client) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great initial assessment to acquire the knowledge of the needs and dislikes of the service user.
Thorough questionnaire - personal notes.
Friendly, helpful, vigilant, trustworthy.
Great care in the community.
Punctual, caring, friendly and supportive.
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Review from Robert C (Son of Client) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
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Review from Julie E (Client) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark carers are more than carers, they are also friends.
They are like a breath of fresh air.
I have always found them to be attentive and they listen to my needs, as well as being punctual they treat me with the utmost dignity and kindness.
The office staff are always available should there
ever be a query and are prompt to deal with and resolve any situation.
Caremark cares for me and I care for Caremark.
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Review from Linda S (Client) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Caremark Stevenage has always been good being very caring, respectful, polite, hardworking, and nothing being too much trouble, with the majority of the carers I have had.
Plus the office staff have always been very helpful and accommodating with me and my full-time carer.
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Review from Michael N (Client) published on 16 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am satisfied and pleased with the staff on every visit.
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Review from Hazel J (Mother of Client) published on 25 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful.
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Review from Sandra D (Daughter of Client) published on 24 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
If I have any concerns it's sorted straight away. Always listens too.
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Review from Marion J (Client) published on 24 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the carers to be very kind and helpful - willing to undertake some things that I need to be done in the time they are here.
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Review from R G (Client) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Competent, friendly staff and carers. Very good timekeepers. Staff have time for you. Follow CQC quality procedures
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  • Treated with Dignity
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Current Review Score: 9.7 (9.653)

Overview of Review Score

The Review Score of 9.7 (9.653) out of 10 for Caremark North Herts & Stevenage is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.653 for Caremark North Herts & Stevenage is calculated as follows: ( (84 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 124 Ratings = 4.653
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark North Herts & Stevenage is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Claire

Claire Evans

Job Title: Registered Care Manager Joined: 2013

Claire started working in care in 2001 as an evening care assistant. She was soon promoted to Quality Assurance Officer, then Care Coordinator. Further promotions included Supervisor, then Deputy Manager.


She moved on to a different company in 2008 as Assistant Manager and was promoted to Care Manager in 2010.


In April 2013, Claire joined Caremark North Herts & Stevenage when the territory was established - it was an exciting time for her.


Claire managed to build the business from scratch, and she is very proud of the excellent standard of care that is provided by our Care Assistants. Claire has a very supportive team around, who ensure that the care we provide is outcome-based and person-centred.


She has attained NVQ level 5 and also has a teaching qualification.


Caremark North Herts & Stevenage is rated GOOD in all five areas assessed by the CQC.

Dapo

Dapo Shonola

Job Title: Managing Director Joined: 2022

I have worked in the public sector for the majority of my adult working life because I have always been one who believes in contributing to the wider community. It is this mindset of serving the community that led me to look into the healthcare sector for new opportunities. I am proud to be involved in a business that provides healthcare services to our local people. My commitment to the people we care for is that we will work tirelessly to ensure that they live their best lives within the comfort of their own homes, enhancing their quality of life and helping them live independently for longer.


Caremark is a leading healthcare provider in the UK. We care deeply about our staff and ensure they are well-trained and equipped to care for your family.  I see us all, staff and the people we support as one family and as managing director of Caremark North Herts and Stevenage, I am committed to nurturing a family culture amongst our staff and the people we support.

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