Caremark North Herts & Stevenage

Was a seamless transition moving from council support to private. However, it took time to reconcile invoices and deposit balances. I had to do all the chasing to ensure the money owed to us was refunded.

I was never at home when the carers attended as I was working but I can say that I found the staff were available all the time when needed and were very friendly. They were quick to resolve any unavailable issues as my mum was in and out of hospital. Sometimes I requested a nurse on short notice and they still managed to find one. I only had one payment issue which was resolved quickly and without fuss. I couldn't give 5 stars because I had a couple of admin hiccups which were resolved promptly and courteously and I did not meet the carers.

I would like to commend your staff for the friendly, punctual, sensitive, and caring manner in which they looked after my mother-in-law. They communicated well with their patient and her family. My father-in-law found their visits invaluable, giving him support and reassurance. I felt they genuinely wanted to do the best thing for her. Thank you.

I would like to express my thanks to the carers, who looked after my mum, dad and the wider family. Each carer was compassionate, caring, and professional. The carers were genuine in their work and interactions with us all. We can't thank them enough.

My 95-year-old father has been looked after by Caremark for a number of years now. And when l say looked after l mean Well looked after. All the carers l have met, seen working, and spoken to have all been polite efficient, and professional. I am very impressed with the hard work they do. They look after him and without them, we would not be able to cope, this company is a credit to the care industry, every one of their staff from the carers up to the management has been absolutely great.

I am pleased to be able to care for my wife in the comfort of her own home with her family around her. This is made possible by the services of Caremark, whose carers visit us four times a day. The carers are polite and cheerful and they carry out their work with compassion and care with respect for my wife's dignity. We appreciate their carers very much.

Caremark has consistently been caring, kind and helpful. Not just this month but consistently throughout the last few months. Nothing is too much trouble, and they are willing to adapt to their client's needs. Thank you, Caremark!

The care that my dad received from Caremark was absolutely amazing. Having not had the need to have carers in for Dad before, everyone, from those working in the office to the carers, was all wonderful. I can’t thank you all enough for helping us at such an emotional and difficult time. I would thoroughly recommend this company.

We have been very happy with the care and attention of the carers we have. They are both helpful and friendly and make us feel quite special.

Caremark first came to look after my mum for six weeks following her discharge from hospital. We were so pleased with the level of care that we chose to keep the service following the expiry of that period and continued for some eighteen months until she went into residential care. This included both home visits and overnight stays. I was very impressed by the calm and compassionate manner of all the carers from Caremark and the responsive team that managed them. They looked after Mum very well indeed and we were so grateful for their support.

Very helpful and caring, will do anything to support me.

Caremark have looked after my mum for the last fifteen months. During that time, they have always attended when due and managed the care of Mum professionally and with good humour even when it was its most challenging. They were always keeping the family informed and did all they could to make her time under their care comfortable. Thank you.

They are a credit to your organisation and deserve so much praise for everything they do.

As a client, I think a complete reorganisation of the current rota system is needed. At present, it is causing a lot of problems and very distressful for clients and carers alike.

Regular ladies are excellent.

The office staff are very helpful in keeping the families informed at all time’s and very quickly put care back into place after any hospital stays my mother has. Living quite a distance away from my mother, I rely on the service Caremark provide and find the office staff very accommodating.

Thank you for your help to get me started in the shower and helping me to check the temperature and thank you for showing me how to use the hairdryer as well.

Very caring and helpful.

Caremark provides exactly the right level of care for my mother which, at present, is help with household chores. However, my mother does really enjoy the interaction with the care staff. They always engage her in friendly conversation and they are very kind.

They work very hard. Very friendly.