Caremark North Herts & Stevenage

The service provided to my mother was of a very high standard. The team were very friendly yet professional and treated my mother with the utmost respect and dignity. The team were always approachable and any questions we had were answered in a very supportive manner.

The lovely team at Caremark have been looking after mum since she was discharged from a rather long hospital stay in the summer. She had not left hospital in a particularly good way but from the first contact with Caremark things started looking up. One staff member in particular visited mum to make sure the right service was being offered and the carers that have come in have been a delight. Mum has built her confidence and health back with their care and all the team are very responsive - and we as a family are eternally grateful to them.

Caremark has been caring for my mother since October 2022, the regular carers are so caring and professional with Mum, Mum has Alzheimer's/Vascular dementia. The carers attend to Mum in the morning, they know how to deal with Mum and they are caring in their approach to her, understanding how she is and as her illness has progressed. Empathetic, caring, trustworthy, and efficient in their caring duties. This also applies to the other carers that attend, caring and professional. I am so grateful for the care we receive from Caremark, they attend in the morning which helps me care for Mum, whilst I still have my daughter at school and working part-time! If I have any questions or issues regarding Mum, we are always dealt with promptly, efficiently, and resolved in a good time frame. They arrive on time and remain with Mum the whole time designated to Mum. Caremark is respectful, and kind and treats Mum with dignity, they have become an extension of our family. Thank you!

Caremark have been very helpful and proactive in ensuring my son has that care that most benefits his needs. The care staff are exceptional and the manager goes above and beyond. I couldn't be happier with how everything has gone over the last year.

It's wonderful having her chat and laugh with them during their care sessions.

Job well done - the carer's experience showed. A pleasant experience after my accident.

Was a seamless transition moving from council support to private. However, it took time to reconcile invoices and deposit balances. I had to do all the chasing to ensure the money owed to us was refunded.

I was never at home when the carers attended as I was working but I can say that I found the staff were available all the time when needed and were very friendly. They were quick to resolve any unavailable issues as my mum was in and out of hospital. Sometimes I requested a nurse on short notice and they still managed to find one. I only had one payment issue which was resolved quickly and without fuss. I couldn't give 5 stars because I had a couple of admin hiccups which were resolved promptly and courteously and I did not meet the carers.

I would like to commend your staff for the friendly, punctual, sensitive, and caring manner in which they looked after my mother-in-law. They communicated well with their patient and her family. My father-in-law found their visits invaluable, giving him support and reassurance. I felt they genuinely wanted to do the best thing for her. Thank you.

I would like to express my thanks to the carers, who looked after my mum, dad and the wider family. Each carer was compassionate, caring, and professional. The carers were genuine in their work and interactions with us all. We can't thank them enough.

My 95-year-old father has been looked after by Caremark for a number of years now. And when l say looked after l mean Well looked after. All the carers l have met, seen working, and spoken to have all been polite efficient, and professional. I am very impressed with the hard work they do. They look after him and without them, we would not be able to cope, this company is a credit to the care industry, every one of their staff from the carers up to the management has been absolutely great.

I am pleased to be able to care for my wife in the comfort of her own home with her family around her. This is made possible by the services of Caremark, whose carers visit us four times a day. The carers are polite and cheerful and they carry out their work with compassion and care with respect for my wife's dignity. We appreciate their carers very much.

Caremark has consistently been caring, kind and helpful. Not just this month but consistently throughout the last few months. Nothing is too much trouble, and they are willing to adapt to their client's needs. Thank you, Caremark!

The care that my dad received from Caremark was absolutely amazing. Having not had the need to have carers in for Dad before, everyone, from those working in the office to the carers, was all wonderful. I can’t thank you all enough for helping us at such an emotional and difficult time. I would thoroughly recommend this company.

We have been very happy with the care and attention of the carers we have. They are both helpful and friendly and make us feel quite special.

Caremark first came to look after my mum for six weeks following her discharge from hospital. We were so pleased with the level of care that we chose to keep the service following the expiry of that period and continued for some eighteen months until she went into residential care. This included both home visits and overnight stays. I was very impressed by the calm and compassionate manner of all the carers from Caremark and the responsive team that managed them. They looked after Mum very well indeed and we were so grateful for their support.

Very helpful and caring, will do anything to support me.

Caremark have looked after my mum for the last fifteen months. During that time, they have always attended when due and managed the care of Mum professionally and with good humour even when it was its most challenging. They were always keeping the family informed and did all they could to make her time under their care comfortable. Thank you.

They are a credit to your organisation and deserve so much praise for everything they do.

As a client, I think a complete reorganisation of the current rota system is needed. At present, it is causing a lot of problems and very distressful for clients and carers alike.